Every review we hold for the Chalfont St Giles office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've recently been agreed for a tenancy through Frost Partnership and the whole experience was excellent! The viewing with Rona was well organised and felt safe with Covid-19 precautions being made. Communication between us was smooth and the whole process was taken care of very quickly! Rona went one step further and arranged for the tenancy to start from my birthday as it was coming up about the same time and even surprised me with a welcome box of chocolates! Absolutely made me smile so much. So grateful for that especially at this very difficult, stressful time. Highly recommend!
Cerina · 10 October 2020
Agent replied · 22 October 2024
Hi Cerina,
Many thanks for taking the time to write this fabulous 5* review for Rona from our Chalfont St Giles office.
It's wonderful to read that during such an unprecedented time Rona not only went above and beyond to make your property experience a stress -free process, but that she also made it a very special one despite the Covid-19 pandemic.
We will pass your comments on to Rona and to our senior management team.
Very best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords be aware I had never used…
Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.
Tufan · 10 December 2025
★★★★★ 5/5
GoogleAmazing
Professional,Personable and with me all the way
Liz · 3 October 2026
Agent replied · 10 October 2026
Hi Liz - Many thanks for leaving this amazing 5* Google review for our Chalfont St Giles team. It is very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleBuying and selling houses in a chain is a complicated process. Heather and teams were invaluable throughout. Her persistent chasing of the chain through interactions with the other agents and buyers led to the sale of my home. The team at the Frost Partnership in Chalfont St Giles are knowledgeable and experienced, and I would recommend them to anyone looking to buy or sell in the area.
Shona · 9 April 2025
Agent replied · 22 June 2025
Hi Shona - Thank you so much for this 5 star Google review for Heather and our Chalfont St Giles Sales team. We are so pleased to hear that you found the team to be knowledgeable and experienced, and that you would recommend them to anyone looking to buy or sell in the area. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHaving bought and sold our house with Frosts they have also managed to find us a beautiful cottage to rent.
Could not recommend them highly enough and found Heather to be most efficient estate agent that we had the pleasure of meeting.
We look forward to purchasing our new home from Frosts.
LCDCARSALES · 22 April 2025
Agent replied · 8 June 2025
Many many thanks for writing this fantastic 5 star Google review for Heather and our Chalfont St Giles Sales team. It was great to hear that you bought and sold your house with Frosts and also managed to find a beautiful cottage to rent with us. We are also delighted to hear your words of recommendation, thank you! We will pass your comments on to the team and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 5/5
GoogleAndrew was friendly and helpful through all steps, great service!
Michael · 24 November 2024
Agent replied · 9 December 2024
Hi Michael - Many thanks for writing this 5 star Google review for Andrew from our Chalfont St Giles Sales office. It was a pleasure to hear that he was friendly and helpful through all steps and provided great service. We will pass your comments on to him and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHeather and Rona were friendly,approachable ,very responsive and proactive through out our house sale and rental afterwards.They were always available to answer any questions we had (no matter how silly or small they were!) !
We would highly recommend the fantastic service from Frost Partnership ,Chalfont St Giles.
Thank you for all your help!
Radu & Vaska
Radu · 10 October 2019
Agent replied · 22 October 2024
Hi Radu
Many thanks for taking the time to write this 5* review for Heather and Rona in our Chalfont St Giles office.
We are delighted that they have provided you with a friendly, professional and proactive property service, and that nothing has been too much trouble for them throughout your property transactions.
We will pass your comments on to all involved.
Best wishes to you from all at The Frost Partnership
★★★★★ 1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
Ugur · 5 February 2025
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleGreat job in a difficult market. Heather and the Chalfont St Giles team were excellent throughout the process. When things got sticky around exchange time they were brilliant at chasing up the chain and the solicitors and keeping me up to date with what was going on. Couldn't recommend them more highly.
Piers · 10 October 2024
Agent replied · 22 October 2024
Hi Piers. Many many thanks for posting this fantastic 5* Google review for Heather and our Chalfont St Giles Sales team. We are pleased to hear that they were excellent throughout the process and that you highly recommend them. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 4/5
GoogleFrost Partnership in CSG have worked tirelessly to sell our property, even through the Covid pandemic, they carried out safe viewings for potential buyers. Heather has been professional throughout and always gave us feedback as soon as possible. Many thanks to Heather and the team.
Carole · 10 October 2020
Agent replied · 22 October 2024
Hi Carole,
Many thanks for taking the time to write this review. We would have loved to have receive 5 stars from you. Is there anything additional we could have done to … More
★★★★★ 5/5
GoogleHeather was a huge support during the somewhat tortuous process of
getting to the point of actual exchange! She has so much local knowledge, which we lacked, and indeed has known the property and our father for several years. Thank you so much Heather.
Helen · 10 October 2020
Agent replied · 22 October 2024
Many thanks for taking the time to post your 5* review for our Chalfont St Giles team. We're delighted to hear that Heather provided you with a very knowledgeable and personal property service regarding your father's property.
We'll pass your feedback on to Heather and to The Frost Partnership senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents in Chalfont St Giles
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
TrustpilotWonderful service from Danielle…
Wonderful service from Danielle Sprenger
We have been receiving service from Frost partnership for the last 7 years. However since Danielle joined the company our view has completely changed positively, we received very nice & friendly service from Danielle Sprenger She is always hard working, helpful, professional and practical . Before she joined the company, we were mislead by the property management team, who were slow and never taken care of the issues ( even Black mailing that could use anytime the management keys when trying the book time for repair visits etc) but since Danielle has joined the company she has always approved the issues with care and respect the family. We are really grateful for her efforts and positivity throughout what has been a stressful time for us particularly when we decided to vacate the property. I'm also very pleased with the fast and polite communication with Danielle. The Frost partnership should keep her and needs to recognise for her for the hard work who made such a positive impact for the customers. Wonderful service all round from Danielle.
Mumtaz · 16 May 2024
★★★★★ 5/5
FacebookExcellent service, made selling very easy - thank you so much Nicola
Deb · 21 February 2025
★★★★★ 5/5
GoogleFirst class professional service and experience. Caroline has been fantastic throughout the process of letting my property, responsive and excellent communication. I would not hesitate to recommend.
Mark · 10 October 2021
Agent replied · 22 October 2024
Hi Mark
Many thanks for taking the time to write this 5* review for Caroline from our Chalfont St Giles Lettings team. … More
★★★★★ 5/5
GoogleThe team at Frost were fantastic during our house sale particularly Heather and Sam who were always friendly and reliable.
Heather's professionalism, thoroughness, experience and knowledge of the local area are above and beyond. Nothing was too much trouble and any problems were quickly sorted. I would thoroughly recommend them as they certainly gave great support and took the stress out of house selling and buying.
Clare · 10 October 2019
★★★★★ 5/5
GooglePurchased my house through Frost Partnership Estate Agent Chalfont St Giles in May this year. Can't fault the service I received from Andrew Holdsworth the Assistant Manager at the Branch. The purchase went through very smoothly
Janice · 10 October 2024
Agent replied · 22 October 2024
Hi Janice - Thank you so much for this 5 star Google review for Andrew Holdsworth from our Chalfont St Giles Sales team. We are delighted to hear that the purchase went through very smoothly and that you couldn’t fault the service you received from Andrew We will pass your comments on to him and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI recently purchased a property via Frost CSG. Led by Andrew, they were brilliant throughout the whole process. Would highly recommend.
Daniel · 24 April 2025
Agent replied · 22 May 2025
Thank you so much for taking the time to post this fantastic 5 star Google review for Andrew and our Chalfont St Giles team. We are delighted to hear that they were brilliant throughout the process and that you would highly recommend them. We will pass your comments on to the team and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotHighly recommend!
As landlord and seller, I have been greatly helped by the teams at Frost in Surrey! Katie and Charlotte and their team members have been phenomenal at making the letting and sales process as smooth as possible for me. They have been patient and friendly which makes the partnership with them a really enjoyable experience. For that, I would recommend them highly!
Andrew · 13 December 2024
★★★★★ 5/5
GoogleBy far the nicest, most helpful and most professional agents I’ve dealt with. I huge thanks to Rona in particular for all of her help.
Ash · 10 October 2019
Agent replied · 22 October 2024
Hi Ash
Thank you for taking to write this super 5* review for the Chalfont St Giles team. We're delighted to hear you found them the nicest and most professional and helpful estate agents you have dealt with. We will pass on your thanks to Rona and your review on to our senior management team. With best wishes from all at The Frost Partnership
★★★★★ 5/5
TrustpilotYou need a website revamp please…
You need a website revamp please message me
Femi · 8 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
