Every review we hold for the Chalfont St Giles office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA first-class experience! Frost (and Rona in particular) were highly recommended to me by a friend so when we had to look for a new property they were my first port of call. I'm so glad we trusted them to help find us our perfect property in the village - the service we received was second to none and I would have no hesitation in recommending them. Superb.
Kerry-Anna · 10 October 2020
Agent replied · 22 October 2024
Hi Kerry-Anna
Many thanks for taking the time to write this 5* review for Rona from our Chalfont St Giles office. We're delighted to read that she provided you with an outstanding property service and helped you to find a new home.
We will pass your comments on to Rona and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleCompleted house purchase really quickly - team were great at supporting
Daniel · 9 April 2025
Agent replied · 22 April 2025
Thank you so much for taking the time to post this 5 star Google review for Andrew and our Chalfont St Giles Sales team. We are delighted to hear that you completed your house purchase really quickly and that the team were very supportive. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotWell i enquired about a property in…
Well i enquired about a property in Chalfont St Giles £1450 per month for a 2 bedroom Flat in Dean's Way....Quite fitting knowing my name is Dean..... The Estate agents told me it is available and would not let me view it unless my Wages are over £46,000 and i have more than £7000 in savings in the bank? I earn in excess of £58,000 per year. The original figures i quoted were £33,000 take home per annum. She replied that i have to earn over £43,500 per annum to pass referencesnand declined my viewing request.....thats over £90,000 per annum..
. I know thats is too much. No one earns that amount of money.....
Stay clear from them. They might charge you double the rent in error per month!!!
Dean · 11 May 2023
★★★★★ 5/5
GoogleFrost Partnership and in particular, Rona from Chalfont St Giles branch, were knowledgeable and incredibly professional in their dealings with us regarding the property letting. Having struggled to sell, the house let withing 48 hours of instruction and the quality of potential tenants were well screened and matched with the property. Thanks for making the experience as painless as possible. I would not hesitate to recommend their services.
Andy · 10 October 2019
Agent replied · 22 October 2024
Hi Andy
Many thanks for sharing this great review for Rona and the Chalfont St Giles team. We're delighted to read that Rona managed to let your property within 48 hours of instruction and provided you with a professional and efficient letting service.
We will pass your comments on to both Rona and our senior management team.
With best wishes from all at The Frost Partnership
★★★★★ 1/5
TrustpilotFrost company are really scammers
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money is absolutely disgusting.
For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700per month
Amir · 29 August 2023
★★★★★ 5/5
GoogleThank you. Your advice was good, and what could have been a difficult exercise went surprisingly smooth.
Denis · 10 October 2024
Agent replied · 22 October 2024
Hi Denis - Many thanks for writing this 5* Google review for our Chalfont St Giles sales team. We are delighted to hear that their advice was good, and that a potentially difficult exercise went surprisingly smoothly for you. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleIncredibly disappointed as the purchase of a property was not completed due to the poor communication and difficulty with the agent responsible for selling the property. Heather did not respond to emails nor communicate despite assuring she would. Hence it took them over a month to even realise I had pulled out of the sale as she had not responded to the issues I had raised prior. I felt that this was incredibly unprofessional and deterred a potential purchase.
Karen · 10 October 2022
★★★★★ 5/5
GoogleRona is absolutely fantastic. Always available and helped making the process a great experience
Jacques · 10 October 2019
Agent replied · 22 October 2024
Hi Jacques
Many thanks for taking the time to post this lovely 5* review for Rona in our Chalfont St Giles lettings department. It's great to read that she made your property experience a great one! We will pass your comments on to both Rona and our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFantastic combination of local knowledge and absolute professionalism. Heather and team are a credit to their industry and to their community. And when the details needed attention, Heather's experience and thoroughness meant that we could relax and trust. Can't say enough.
Richard & family (proud new homeowners...)
Richard · 10 October 2018
★★★★★ 5/5
GoogleExcellent service - Rona was very professional
Matthew · 10 October 2018
Agent replied · 22 October 2024
Hi Matthew, Thank you for taking the time to write a review. We're delighted to hear that you were pleased with the customer service you received from Rona, and we will pass your feedback on to the team.
Kind regards
★★★★★ 5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Alison · 29 November 2024
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Khan · 7 November 2022
★★★★★ 5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams
We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
Gediminas · 6 August 2024
★★★★★ 5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏
Hasifah
Hasifah · 12 April 2024
★★★★★ 5/5
GoogleWe've had fantastic experiences with both Rona and Heather across sales and lettings. Both have provided excellent service and have gone above and beyond in helping us find our current rental which we're very happy with. Would highly recommend.
Margo · 10 October 2020
Agent replied · 22 October 2024
Hi Margo,
Many thanks for taking the time to write this 5* review for Rona and Heather from our Chalfont St Giles team. … More
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
Chris · 25 October 2024
★★★★★ 4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
Emily · 18 October 2024
★★★★★ 5/5
GoogleFrost were fantastic finding us a house to rent very rapidly. Rona, who manages the lettings, was particularly active in getting us viewings at short notice and pushing through the tenancy agreement. It was a really good experience.
Markus · 10 October 2019
Agent replied · 22 October 2024
Hi Markus,
Many thanks for taking the time to write this glowing review for Rona and the Chalfont St Giles team. We're delighted to read that you had a really good rental property experience. We will pass your comments on to all concerned.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleThank you Frost Partnership for all your help and assistance with our move to our new home. Heather and Sam have been amazing and extremely helpful. Good luck with future business and best wishes!
Rosie · 10 October 2020
Agent replied · 22 October 2024
Hi Rosie
Many thanks for your 5* review for the Chalfont St Giles team.
We're delighted to read that Heather and Sam have provided you with an … More
★★★★★ 1/5
GoogleVery slow in coming forward 😴 …
Mike · 10 October 2023
Agent replied · 22 October 2024
Hi Mike - We take all feedback seriously and we would like to look into this. However, we do not have any record of contact with our Chalfont St Giles office and therefore have no contact details for you. … More
★★★★★ 5/5
GoogleAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
Simon · 10 October 2018
★★★★★ 5/5
GoogleHeather and Sam have been fantastic!
Great service and we finally found a great house!
Thank you for all your hard work! Would recommend Frost to all!
Molly · 10 October 2020
Agent replied · 22 October 2024
Hi Molly,
Many thanks for taking the time to write this 5* review for Heather and Sam from our Chalfont St Giles office. … More
★★★★★ 1/5
TrustpilotHi,Communication is important.
Hi,
Poor communication and unjust treatment.
Thank you
Bonnie · 6 January 2025
★★★★★ 1/5
TrustpilotTerrible Experience
Terrible Experience. Terrible Management. Stay out of them, they simply try take your money like scammers.
J · 12 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
