Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic experience with Frost Beaconsfield renting out our properties and selling one. In particular with Andrew Keith who went out if his way many times to help us and always replied to every email in a very timely and professional fashion. Always felt in good hands with their team. Thanks again.
Priest · 25 October 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to write this fantastic 5* review for our Beaconsfield Sales and Lettings team. We are pleased to hear that you always felt in good hands with them. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotWonderful service from Gerrards Cross
Wonderful service all round from Matthew and team at the Gerrards Cross branch. Pleasure to work with, easy to contact and quick and efficient to respond. Patiently waited for 1 whole year for the complex property probate to go through. Would 100% recommend.
Herpreet · 22 February 2021
★★★★★ 1/5
TrustpilotRogues.
The Frost Partnership Estate Agents Staines-upon-Thames146-148 High St, Staines TW18 4AHEstate agentMichael TheNeverendingTBR1505 points 9 months agoLived in the Town Hall building in Staines-upon-Thames for a year. The flat was freezing cold in the winter, I've got kids so it was absolutely dreadful for them too. The windows are wooden so the heat just goes straight out. But more to the point, the central heating was ridiculous - they never heated up and were lukewarm to the touch. The ceiling leaked, the window sills inside leaked, water came through the wooden windows. It was just a horrible place to live. All throughout this years tenancy agreement we paid £1350 a month. When we announced we were leaving they hit us with bills. They took our deposit. Charged us for cleaning the apartment once we left. Charged us for painting the apartment once we left. Even charged us £45 for removing some Blu-tac marks on the wall, even though they charged us to paint the place. I've correspondence letters and emails and the PDF file of the bill they hit us with. I just wish I could do something about it. But I warn you, do not trust these rogues!!!!
Michael · 8 April 2022
★★★★★ 1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
Kara · 7 March 2022
★★★★★ 5/5
GooglePhenomenally professional and organised. I have rented through a few different estate agents and Frost offers by far the best customer service and general attentiveness of all of them.
Thomas · 25 October 2023
Agent replied · 24 October 2024
Hi Thomas - Thank you so much for taking the time to write this fantastic 5 star review for our Beaconsfield Lettings team. It’s great to read that they were phenomenally professional and organised. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords stay away
Found out the tenants haven’t been paying council tax, called the agent for help. A very aggressive and rude guy was talking over me, blamed me in the situation and told me it was not their job to deal with the situation. Said he’d better speak to my husband! Sexist as well.
Marina · 23 April 2024
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Unsatisfied · 26 January 2021
★★★★★ 5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Alison · 29 November 2024
★★★★★ 5/5
GoogleGreat experience letting house with The Frost Partnership. Special thanks go to Vicky- she made the whole process of moving really easy. She was always very happy to help and very informative. Thank you.
Marie · 25 October 2022
Agent replied · 24 October 2024
Hi Marie,
Thank you. That's great to read; we're so pleased the Beaconsfield Lettings team provided you with a great experience and made the whole process of moving really easy, especially Vicky Lyle. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotDarrell English at Frost’s was the…
Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process!
Mrs · 18 January 2025
★★★★★ 5/5
GoogleVery professional and supportive during a stressful time. John Day was extremely 'hands on' and guided me through the whole process. An excellent team effort by the whole office. With grateful thanks.
Bernice · 26 October 2018
★★★★★ 5/5
GoogleVery professional and efficient. Franky knows the market very well and made it seems smooth and easy.
Jonathan · 25 October 2023
Agent replied · 24 October 2024
Thank you so much for your fabulous 5 star review for our Beaconsfield Sales team, especially Franky. It was great to read that Franky was professional and efficient and made it seems smooth and easy. We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleReally professional service throughout, thank you in particular to Mark for going the extra mile.
Amit · 29 November 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to write this fabulous 5 star review for our Beaconsfield Sales team, especially Mark. We are delighted to hear that you received really professional service throughout, and that Mark went the extra mile. We will pass your comments on to Mark and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏
Hasifah · 12 April 2024
★★★★★ 5/5
GoogleWe have been in good hands from, first viewings to final the signature. We highly reccommend FROST partners to anyone looking for a professional and kind agency.
Kathrine · 25 October 2022
Agent replied · 24 October 2024
Hi Kathrine,
Thank you so much for your 5 star review. We're delighted that you highly recommend FROST to anyone looking for a professional and kind agency. We will pass your comments on to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
Mark · 22 January 2022
★★★★★ 1/5
TrustpilotFrost company are really scammers
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money is absolutely disgusting.
Amir · 29 August 2023
★★★★★ 1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
Sara · 19 April 2022
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
Chris · 25 October 2024
★★★★★ 4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
Emily · 18 October 2024
★★★★★ 1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
Jules · 9 December 2021
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
Morgane · 5 November 2021
★★★★★ 5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
B · 19 April 2022
★★★★★ 5/5
GoogleThank you for the excellent service I received from the Frost Partnership Beaconsfield Branch in finding me a new tenant for my property. Jill deserves special mention for her prompt efficient attention.
Rosemary · 25 October 2020
Agent replied · 24 October 2024
Hi Rosemary,
Thank you for taking the time to write this 5* review for Jill and the Beaconsfield team.
We're delighted to read that she provided you with a prompt and efficient lettings service.
We will pass your comments on to Jill and to our senior management team.
Best wishes from all at The Frost Partnership
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