Connells Buckinghamshire reviews

★★★★★ 1/5

Google

By far the worst experience with an estate agent so far. I was booked in for an appointment with Chris yesterday, he wasn't even there and none of the other members of staff knew what I was there for. Samantha ran through 'all the properties matching my requirements' which were actually just the two I'd been booked into view and now one didn't meet my requirements as it no longer came with parking. She then sent me off to view the other but after the ten minute walk we found the show room was locked and the developers weren't answering their phone. I called Connells and Samantha advised she'd call them and call me right back, but never did. Wouldn't ever use this branch again, even if I thought my ideal property was being marketed with them! Hopeless and exceptionally poor customer service.

Katie · 15 June 2018

★★★★★ 1/5

Google

Very terrible experience with this agency...I have bought house through this agency on June 2016. I was chased up by so much after I had viewing of development sights to pay for initial booking fee and provide some documentation after that I was never got contacted by them in fact I have to chase them to get latest update on development. Their customer service is very poor, I left several message for their agent to contact me but it never happened and I am the one who has to contact them every time. I will rate their customer service 0/10. I have used their mortgage advisor and I was very disappointed. Poor customer service no timely response and they have provided me incomplete information which ended up me paying twice for my application and product fee. I recommend everyone not to use their mortgage service and never buy Connells membership. One of the worst estate agency I have ever deal with it.

Food · 15 June 2017

★★★★★ 5/5

Google

Great experience, A lady called Dani was extremely helpful on information about first time buying, will be using Connells again as the service was very professional.

Joshua · 14 June 2020

★★★★★ 5/5

Google

Excellent service throughout the process and the customer service was outstanding. Everything was processed quickly and professionally, any questions I had were answered quickly. Totally recommend!

Benjamin · 14 June 2020

★★★★★ 3/5

Google

After almost 4 months they still not able to sell my property

Paula · 14 January 2024

★★★★★ 5/5

Google

Very professional and knowledgeable Did answer all questions and addressed all aspects.

Pradeep · 14 January 2024

★★★★★ 5/5

Google

We recently put our house on the market with Connells having previously been with 2 agents. Adam, Aaron and Jack managed to let the property within 48 hours for the full asking price. Can't ask for anything more than that!

David · 15 June 2019

★★★★★ 5/5

Google

This is our first property we buy. The agency is fully professional. The whole team is very helpful and above all patient. They are always in touch with you and answer all your question. The mortgage adviser DeAndre he is very nice and the whole procedure went very quickly and was successfully completed. I recommend this agency with a clear conscience!!PositiveResponsiveness, Quality, Professionalism, Value

Monika · 14 June 2021

★★★★★ 4/5

Google

Only positive things to say about my experience with Connells. Chase’s enthusiasm and expertise gave me confidence in their abilities to sell my property. And indeed it sold on the first weekend. All interactions with the team have been positive. Everyone has been friendly, professional and helpful.

Sarah · 14 June 2023

★★★★★ 5/5

Google

This was my first time letting a property and could not have received better service than Adam and Gabriella have delivered over the last few weeks. Highly recommend their services to anyone interested in renting. Made the process stress free and I was amazed by how quick they were at responding at all times!PositiveResponsiveness, Professionalism

Georgia · 27 August 2022

★★★★★ 5/5

Google

Very good service and polite staff

Ajvinder · 17 October 2023

★★★★★ 5/5

Google

I’m currently in the process of buying my first flat with Connell’s and it’s been such a great experience. De-Andre the mortgage advisor is so helpful and professional. If you have any worries or questions he is so quick to put your mind at rest and answer them. Will always use De-Andre for any future mortgages!PositiveResponsiveness, Quality, Professionalism, Value

Holly · 14 June 2021

★★★★★ 5/5

Google

The Letting Agent are fantastic, they are responded well and there process is smooth, they mode of there operation is professional and transparent. will use them again. i dont know names, i one i appreciate Adam Manning, i have appreciated every one

Adeyinka · 14 June 2023

★★★★★ 5/5

Google

My mortgage was handled by Deandre he was very helpful, quick and efficient all the way through, as a first time buyer I wasn't sure about the whole process but he led me through step by step and kept me in the loop all the way along. 5 star rating would highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Daniel · 27 August 2021

★★★★★ 5/5

Google

Aaron has been incredibly helpful, very happy with everything!

Synsy · 14 June 2020

★★★★★ 5/5

Google

ABSOLUTELY grateful for Adam and Gabriella.Getting a new home in a foreign country has not been easy but so thankful for them as they have always been available to assist me at any time . Appreciate their kindness and support towards my journey . Thank you

Paayal · 14 June 2022

★★★★★ 5/5

Google

Arranged a house viewing with Connells, which was one of 6 that day. They were very helpful and accommodating when arranging this. For the viewing, the staff member showing us the property, named Charlie, was confident and knowledgeable. He was friendly and professional. I had a positive experience with this estate agent.

Sam · 14 June 2021

★★★★★ 5/5

Google

The letting team at Connells have provided an efficient, professional service throughout my tenancy. At the end of my tenancy they re-let the property very quickly with a minimum of fuss which was very reassuring during a lockdown. I’d like to thank the team and would recommend their services.PositiveQuality, Professionalism

Sarah · 27 August 2021

★★★★★ 1/5

Google

After being told the property for rent was my daughters, she cancelled further appointments and viewings only to be told the next day it had been given to someone else. No return calls following messages left. Training needed at all levels.

Andy · 14 June 2022

★★★★★ 5/5

Google

Efficient, friendly and professional service from Connells. From reserving a property to let to moving in I found the whole process to be straightforward. Pretty much everything was done online and I was in the property very quickly. Thank you.

Helen · 14 June 2022

★★★★★ 5/5

Google

It was very strighforward agreement and Adam make sure we were well look after. He respond to all of our queries and been very patient with us from very beggining. I have nothing but good things to say about Connels Estate Agency.PositiveResponsiveness, Quality, Professionalism, Value

Joanna · 27 August 2021

★★★★★ 5/5

Google

DeAndre have been fantastic Mortgage manager and advisor . As a first time buyer, he made my experience of the mortgage process easy and stress free . I would definitely recommend Connells to friends . Thank you so much and God bless🙏🏾PositiveResponsiveness, Quality, Professionalism, Value

Elfrida · 27 August 2021

★★★★★ 5/5

Google

An excellent staff, friendly, kind, available to the customer's needs. If they see that we are interested, they don't hesitate to call and make an appointment. The agency is among the best in the city

Ilenia · 14 June 2022

★★★★★ 2/5

Google

Poor communication from the Sales team. No response to emails or phone calls.

Gemma · 14 June 2020