Trusted Agent profile · Buckinghamshire
★★★★★
275 reviews across 2 platforms
1-3 Queen Victoria Road, High Wycombe, HP11 1BA, Buckinghamshire, HP11 1BA
Connells's office in Buckinghamshire, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 275 reviews on two platforms, including 165 Google reviews rated 4.4.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
5/5
GoogleEmma and her team helped on a sale for one of our properties with them, through the whole journey, they had taken the proactive action to support on this sale. although there was a drama happened from buyer side, but with Emma's support and … More
Thank you so much for your positive feedback! It was our pleasure to assist you with the sale of your property. We understand that there can be unexpected challenges in the process, but we are always here to support and guide you through them. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had the pleasure of working with Natasha Morello to secure my first mortgage as a first-time buyer and NHS employee. I cannot recommend her highly enough! Natasha made what could have been a stressful, complicated process, smooth and straightforward. From our first conversation, Natasha was warm, knowledgeable, and truly committed to understanding my unique financial situation and home buying goals. She took the time to explain every step in detail, ensuring I felt confident and informed at all times. Navigating the mortgage world as an NHS worker comes with its own challenges, but Natasha knew exactly how to leverage my employment background to find the best mortgage options for me. Her understanding of the specific benefits and options available to NHS employees was invaluable. Natasha was consistently available for questions and quick to respond to any concerns I had along the way. Her professionalism, paired with a genuine sense of empathy, made me feel like I had an advocate every step of the way. She found me an incredible mortgage rate that fit my budget, something I couldn’t have achieved without her expertise and tenacity. Anyone looking for a mortgage advisor who goes above and beyond, Natasha Morello is the person to trust. She turned a daunting process into an exciting milestone. I am beyond grateful for her support and guidance.
Hello Tanya, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Natasha Morello. Your kind words truly mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe unfortunately were unable to proceed with our purchase in the end due to our own personal circumstances, but cannot fault the help received along the way from Ben and Emma. There was flexibility in arranging viewings at times convenient for us and very responsive to any queries.
Thank you for taking the time to share your experience, we are sorry to hear about your circumstances. We are glad that our team, Ben and Emma, were able to provide helpful and flexible service during your search. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat team!
We have had a great experience with the whole team at chancellors. The team managed to secure us a great buyer for our house. We had great communication throughout and detailed feedback from all viewings. Jordan and Kirsty have gone out their way to help us find the house of our dreams. They know their customers well and are always at the end of the phone to answer any (silly) or important questions.
We appreciate your positive feedback. We're happy to hear that our team secured a great buyer for your house. We're glad our communication and detailed feedback were helpful, and that we could help you find your dream home.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
GoogleIt was a pleasure to work with Natasha who helped me and my wife get our mortgage. She was friendly and highly knowledgeable which made the process straightforward and stress-free. I would definitely recommend Natasha to anyone looking for a mortgage.
Thank you for your kind words! Our goal is always to make the mortgage process as smooth and stress-free as possible. We're thrilled to hear that Natasha provided excellent service and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI would like to express my sincExceptional Professionalism and Support from Ben Medellinere…
I would like to express my sincere appreciation for the exceptional service provided by Ben Medellin at Chancellor’s Notting Hill. Ben assisted me in finding my new apartment in Notting Hill and demonstrated professionalism at every stage. He responded to all queries quickly and clearly, and he managed the communication between myself and the landlord with efficiency and tact. His manner, clarity, and reliability made the entire process smooth and efficient. I am very grateful for his excellent service.
5/5
GoogleNatasha Morello is an outstanding Mortgage Consultant not only in her ability to understand your mortgage product needs but also you as a person and your lifestyle. We have been fortunate to work with Natasha twice for our mortgages and the service she provides is exceptional. She goes above and beyond to deliver for her clients and her friendly and supportive manner make what can be a very stressful process so much easier. I would recommend Natasha to everyone!
Many thanks for your fantastic 5* review and recommendation Ros. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service from Chancellor’s Estate Agents. From start to finish, Miles’ team were professional, proactive, and genuinely committed to getting our sale over the line. When our first buyer’s sale fell through and we had to put the house back on the market, the High Wycombe team pulled together with fresh, creative ideas to remarket the property - no small achievement in such a sluggish market.
We are so pleased to hear about your positive experience with our team. It is wonderful to know that our proactive approach and dedication made a difference, especially when remarketing your property. We truly appreciate your kind words and recommendation.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
5/5
GoogleCould not recommend Natasha Morello more highly. As a first time buyer the entire process was unknown to me and very confusing. Natasha talked me through every step and was super responsive to any questions I sent via email. We ran into difficulties getting a mortgage but this was all sorted and actually a pretty smooth process in the end. Connells were also responsive and quick in getting viewing and snagging lists sorted. Overall buying is a long and tough process, but Natasha made this all manageable and for that I can not thank her or recommend her enough!
Many thanks Freja Brunning for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
GoogleEmma and team at Connells have been fantastic, I purchased a property through them and Emma was available on call/email as/when we needed to escalate in order to engage the sellers or their solicitors. Well done and hope to do business again! Best
We are thrilled to hear about your positive experience with Emma and our team at Connells! Providing exceptional service and being available for our clients is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
GoogleFirst time using Connells, the customer service is beyond 5*. A big thankyou to Bradley who went above and beyond for me and my family. Communication, delivery and follow ups was all done in a timely manor. I would definitely recommend you reaching out to Bradley as he’s amazing and will help you through your property journey. Thanks Bradley, your a credit to the company !
Thank you Keisha for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
GoogleSelling and buying a house can be an extremely stressful time and being fully supported makes such a difference to the experience. We could not have had a better team of people than those at Connells, High Wycombe. Very special thanks to Lisa Putman; your professionalism, communication and general overall compassion and support is much appreciated. You are the very best example of excellent customer service. Sincere thanks.
Thank you for taking the time to leave us your excellent comments and 5* review Eileen. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been dealing with Connells in High Wycombe over two properties and I have to say that Emma and Ben have been absolutely brilliant, Ben has been so patient and knowledgeable and given really good advice to my family and I.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Buckinghamshire office has 275 reviews across two platforms: 165 on Google, 110 on Trustpilot (across the whole business).
Connells High Wycombe is rated 4.5 out of 5 across all 275 reviews, and 4.4 out of 5 on Google from 165 reviews.
Connells High Wycombe, 1-3 Queen Victoria Road, High Wycombe, HP11 1BA, Buckinghamshire, HP11 1BA.
