Connells Aylesbury reviews in Buckinghamshire

★★★★★ 5/5

Google

We had a great experience with Connells.Dylan was very helpful, professional, and responsive throughout the whole process. He made everything smooth and stress-free. Highly recommend his service!

Salini · 27 March 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Working with Dylan in Lettings side of the business, grateful for the speed Dylan was working helping us answer all of our question and queries. Arranged viewings fast and working together to find the right properties in the future too.

Josh · 3 November 2025

★★★★★ 5/5

Google

Connells Estate Agents Aylesbury provided exceptional service throughout my recent property transaction. Adam, Dylan, and the team went above and beyond to ensure a smooth and stress-free experience. Adam's expertise and guidance were invaluable, helping me navigate every step of the process with confidence. Dylan's dedication and attention to detail were evident in his proactive approach to addressing any concerns or questions I had. I was particularly impressed by the speedy service provided by Jack Stanley. His efficiency and professionalism ensured that all necessary paperwork and communications were handled promptly, expediting the entire process. Overall, I highly recommend Connells Estate Agents Aylesbury for their outstanding support and commitment to delivering exceptional customer service. Thanks to Adam, Dylan, Jack, and the team, my property transaction was a seamless and positive experience.

Shamith · 27 April 2024

★★★★★ 5/5

Google

I can say that it is at the top of the list in Aylesbury. Their quick phone response, their empathy and their help with all kinds of problems are simply amazing. I would like to thank Dylan and the entire team.

Bulent · 17 September 2025

★★★★★ 5/5

Google

Great, friendly & professional service! Very smooth and well controlled process from viewing to contract sign off. Renting a property is not easy, but Dylan and Amy made the viewieng and follow up process to TA sign off quick, smooth and easy. Thank you

Ikpe · 9 August 2025

★★★★★ 5/5

Google

me and my partner are getting our first place together on rent and connells have been brilliant to us. Special shoutout goes to Amie and Dylan.amie did our viewing and answered every question me and my partner had and was consistent in her communication with us. Dylan was the exact same every question we had and we had loads due to this being new to us. He answered every question and made our lives easier! Both have been helpful to us!

Afzaal · 19 June 2025

★★★★★ 5/5

Google

Liam was amazing! He showed us a few properties in the area in great detail. Really recommend him!

Manpreet · 17 March 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I cannot recommend Connells Aylesbury highly enough. These guys truly work as a team, their professionalism is beyond expectation. From the moment of enquiry to “SOLD” this team has guided us throughout, even down to the random panic questions from me, nothing is too much trouble. A special thank you to Rawail, and your amazing selling skills. Thank you, we are truly thankful we choose you !

Tannia · 25 August 2024

★★★★★ 5/5

Google

I had an exceptional experience with Dylan from the Aylesbury Connells Branch, his professionalism, expertise, and dedication to finding the perfect rental property for me was truly impressive. From the initial consultation to the final move-in, he was responsive, friendly, and made the entire process seamless. I highly recommend Dylan and Connells to anyone seeking a reliable, efficient, and customer-focused letting agent. Five stars and well done!

Reneque · 25 August 2024

★★★★★ 1/5

Google

Had a viewing with Connells Aylesbury agent Orianne for a viewing of MCR Homes in Aylesbury, agreed to go ahead and paid my holding deposit, My references all cleared and passed, Unfortunately after that the incompetent service from MCR Homes started with me only receiving insurance offers and utility deals rather than a move in schedule appointment? After numerous emails and phone calls which went unanswered i could not move in. No tenancy agreement was send and i was completely ignored. It is unacceptable for a company such as Connells to be associated with MCR homes and the poor zero service i received. I have opened a case with my bank to warn others to be be very careful of Connells and MCR Homes. I now expect and demand an immediate refund of my holding deposit and you failed to honor my tenancy agreement, failure to do so will leave me no choice but to take this matter further with small claims court/bailiffs to your offices, UK press and enforcement agencies.

T · 27 October 2025

★★★★★ 1/5

Google

I really didn’t want to leave a bad review, but after everything that happened with Connells Aylesbury, I feel I have to. I even emailed their lettings administration before posting this and never got a reply. I booked a viewing for an apartment at The Exchange which was cancelled and rescheduled several times because they “couldn’t find the keys.” I took unpaid time off work each time but stayed patient. When I finally viewed it, the agent (Ammy) was lovely and professional, but the manager was rude, dismissive, and clearly unorganised. After applying, I was told someone else wanted to move in earlier, even though all the delays were on their side. I even changed my plans to make it work, but no one called back. The whole process was chaotic, communication was awful, and the manager seriously needs proper training in professionalism and customer service.

Moncho · 20 October 2025

★★★★★ 5/5

Google

Connells Aylesbury has provided us with exceptional and smooth service. Cannot thank them enough in words. They have been there for us every step of the way. Have been completely honest and transparent about everything, didnt sugarcoat anything. They were on top of their game in terms of viewings and sold our property within the time frame they promised. Special thanks to Samantha and Ravail.

Ali · 25 August 2024

★★★★★ 5/5

Google

With my recent experience for buying my first home, I will recommend Connells Aylesbury and they will make you happy. From start to the completion, they helped me during the whole process including the mortgage advise and finding the solicitor. Special thanks to Andria for her kind help during the mortgage process, Isabela and Ethan also always happy to help and given enormous support during the process from viewing the property until handing over the key. Even the after sales. Therefore, I will recommend Connells Aylesbury who willing to get into property ladder.

Darshana · 25 October 2023

★★★★★ 5/5

Google

Ambre and Adam were amazing. They kept their word and was readily available right throughout the process to ensure everything went smooth. They have such a welcoming and vibrant personality, and would go above and beyond to ensure all aspect of the property were ready within a short space of time. You could tell they really wanted the best for us and being new to the country they made our first rental experience fantastic. Hats off to both of you. I would definitely recommend anyone to Connells.

Chrystal · 25 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 5/5

Google

A well deserved five star for Chase Caswell from the Aylesbury team, who went above and beyond our expectations with helping us selling our property. As he walked through the door we knew he is the right guy: friendly, professional, observant and knowledgeable. The first and also last viewing resulted in an offer, which we accepted. I am pretty sure we were the few people lucky enough to have an offer after just one viewing, but I know this is because Chase. If you want a smooth, pleasant journey in selling your house, I strongly recommend calling Connels in Aylesbury and asking for Chase.

Marga · 2 October 2025

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

I recently used Connells for both a buy-to-let purchase and to secure a tenant. The entire process was seamless, and I found the team incredibly easy to communicate with throughout. A special mention goes to Dylan from the lettings department, who was particularly helpful and proactive in getting everything sorted. I’d highly recommend their services to any landlord.

Jyoti · 10 April 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Harvey Crockett was a very helpful agent from start to finish in getting our new home, he followed through all the way. I will recommend him anyday

Marditha · 3 November 2025

★★★★★ 5/5

Google

Adam and Ambre went above and beyond ensuring I get the property I want. The entire process from start to end was smooth thanks to the insights from Ambre, and the efficiency of Adam in getting all the paperwork organised and sorted. Above all, they remained available for any questions and made sure to keep me updated throughout the process. I cannot recommend them enough if you are looking for a place! Thank you ever so much.

Vimanyu · 25 October 2023