Connells Aylesbury reviews in Buckinghamshire

★★★★★ 5/5

Google

We had a great experience with Okan from Connells Estate Agents. From start to finish, he was really helpful and understood our situation. He supported us throughout the whole process of selling our house and always made sure we felt informed and reassured. He kept in regular contact with our buyers and made sure we were kept up to date at every stage. What stood out most was how well he communicated with multiple estate agents involved in the chain. He worked hard behind the scenes to keep everything moving and make sure the sale went through smoothly. His effort and communication made a big difference during what can be a stressful time. We are really grateful for all his support. Shout out to Chase for the initial valution, to Liam for the countless viewings and Samantha for the tremendous support she provided.

Ahmed · 10 April 2026

★★★★★ 5/5

Google

Sale: I recently purchased a new build flat through Connells and Brooklyn was excellent. He was knowledgeable, professional, and always happy to help. Brooklyn kept me updated, answered all my questions clearly, and made the purchase feel straightforward and stress-free. His communication and attention to detail really stood out. I’d definitely recommend Brooklyn to anyone buying a property. Letting: I had an excellent experience working with Dylan. He helped me let my flat and made the whole process smooth and stress-free from start to finish. Dylan was professional, responsive, and always willing to go the extra mile to ensure everything was handled efficiently. His communication was clear throughout, and he kept me updated at every stage, which gave me real peace of mind. It’s rare to find someone so dedicated and genuinely helpful. I highly recommend Dylan to anyone looking for a reliable and supportive letting agent. Thank you again for all your help!

Mohamed · 27 March 2026

★★★★★ 5/5

Google

Myself and my partner are first time buyers and have been blown away by the friendliness, professionalism and knowledge shown by Liam at Connells. From our first viewing, Liam had all the information and support we needed, without being too pushy! As a couple who knew very little going into viewings, Liam was so understandable and explained everything to us so clearly. I hope we cross paths with Liam again throughout our journey to finding the right place, as he really was amazing!

Sinead · 17 March 2026

★★★★★ 5/5

Google

I’ve dealt with a few estate agents over the years and can safely say that Connells has been my favourite (don’t tell the others). Connells have handled everything very efficiently and professionally, while our lettings negotiator Dylan has been a delight to liaise with. He’s been very attentive, organised, and above all just a lovely person to talk with who’s been understanding of our questions and concerns. I really appreciate everything he and Connells have done so far, and I look forward to having them as our point of contact. 😊

Holly · 17 March 2026

★★★★★ 1/5

Google

Buyer Beware - My Experience with Connells Aylesbury I rarely leave reviews, but my experience with Connells Aylesbury during a four-month property listing compels me to warn other sellers. From the outset, I was promised weekly catch-up calls and proactive support. In reality , I received just one phone call within the whole period. Conclusion - Connells Aylesbury offered me a reactive, hollow service with no real customer care, no strategic marketing, and no accountability. In my experience, they did not demonstrate the expertise or commitment expected from a professional estate agency. I strongly advise any seller to proceed with caution. Ask tough questions upfront and make sure they can truly deliver on communication, strategy, and service - because I was promised all three and received none. 1. Lack of communication & proactivity Over the entire listing period, there were only around 12 - 14 viewings, and I received feedback just once. Even the feedback was generic and meaningless. There was no insight, no advice, and no sign of any strategy to actually sell my house (other than reduce the price). When I challenged this and asked key questions, the negotiator (inexperienced and clearly unsupported, albeit a nice person) could not answer these. Instead, I was told in person to 'be patient, the market was slow'. No marketing plan. No fresh ideas. (sorry, other than change the pictures) Just excuses. Worryingly, they included cancelled viewings in their figures to make activity appear higher. This shows either a serious misunderstanding or a deliberate attempt to inflate performance. 2. Reactive, not Proactive Connells did nothing to adapt, refine, or even question their approach. Despite my concerns, no one from Connells ever asked why I was unhappy or how they could improve. The office manager only getting involved at termination stage (see below). 3. Termination & Tone-Deaf Response When I terminated the contract, their urgency suddenly appeared - but not to resolve the issues. Instead, they focused on enforcing a 28-day termination clause and warning me about dual commission. Still, no interest in understanding my dissatisfaction. I was even told by the office manager, that an after hours visit from the negotiator at 4:30pm was an example of them 'going above and beyond'. This perfectly highlights the disconnect - doing the bare minimum was presented as exceptional service. I hope this is useful to anyone in and around the Aylesbury area and please don't be mislead by the Feefo reviews on their website. Feefo are invited reviews, so they will only seek to ask customers who have had a good experience to leave a review. Google and Trustpilot are more accurate.

Kirsty · 13 October 2025

★★★★★ 5/5

Google

I would rate Connells a full 5 stars for their outstanding customer service, especially thanks to Liam. He's a young professional with impressive ethics, a sharp mind, and an admirable work ethic. Liam took the time to drive me to several properties of interest, navigating every road with ease and confidence. It was a genuine pleasure to meet someone so driven and ambitious, clearly committed to excelling in his role. Regardless of whether I end up purchasing a property through Connells, I can confidently say that Liam is a true asset to their team. He even managed to convince me to meet with their mortgage advisor, a testament to his professionalism and approachability.

Riya · 8 September 2025

★★★★★ 5/5

Google

I just came here to say what an AMAZING TEAM! A special thank you to Okan and Liam. Reliable ( I can always get through to someone ) Well mannered, polite, always keep in contact about the sale of the property and viewings, ALWAYS show up and let me know of any cancellations. Just fab.

Joanna · 17 March 2026

★★★★★ 5/5

Google

Dylan went over and above to secure the right tenant for us. He was professional, friendly and communicated effectively throughout the whole process. We had previously used another Estate Agent in Aylesbury which resulted in three years of terrible tenants who consecutively wrecked the apartment. Dylan was very sensitive to the trauma we had experienced and dealt with the hostile outgoing tenants extremely well. We will definitely use Connells again.

Gerry · 21 August 2025

★★★★★ 5/5

Google

We had an excellent experience working with Connells during our journey of buying a house. From start to finish, Rawali Qadri was incredibly professional, approachable, and efficient. His communication throughout the entire process was outstanding, keeping us informed and reassured every step of the way. He consistently went above and beyond to ensure that everything ran smoothly, making what can often be a stressful experience much easier for us. His knowledge and attention to detail truly stood out, and we felt confident in his guidance throughout the entire process. We are genuinely grateful for his support and would highly recommend Connells to anyone looking to buy a home. Thanks again Naz

F · 15 January 2025

★★★★★ 5/5

Google

I had the pleasure of working with Rawail from Connells, and I couldn't be more satisfied with the service provided. From the initial consultation to the final stages of the transaction, Rawail demonstrated professionalism, dedication, and outstanding support. Throughout the entire process, Rawail was always responsive, attentive to my needs, and went above and beyond to ensure everything went smoothly. His efforts made what could have been a stressful experience into a seamless and enjoyable one. Thank you, Rawail, and the entire team at Connells, for your exceptional service. I highly recommend them to anyone looking for a reliable and professional estate agent.

Robert · 8 January 2025

★★★★★ 5/5

Google

We have been using Connells for their property management services. Dylan is excellent. He is fast at responding, knowledgeable and polite. He made the process of letting out our property run easy and smooth! Thank you very much!

B · 17 March 2026

★★★★★ 4/5

Google

We recently purchased through Connells and Okan was great throughout the whole process. He was very professional in his approach, listened to concerns and always supported above and beyond when he could to help progress the purchase. There …

Tim · 17 February 2026

★★★★★ 5/5

Google

Dealing with Connells during our moving process was probably the best decision we made. They were so helpful, very quick with their replies through email and calls and just gave outstanding customer service. Dylan was absolutely amazing with everything he helped us with and even after we moved and had a slight hiccup with something he was fast to reply and managed to get it sorted within a day and saved me a lot of time! I couldn’t recommend them enough and if we move again we will definitely be sticking with Connells! Thank you guys for everything we are so grateful, you helped us find our home for our new little family!🩵

Keely · 24 November 2024

★★★★★ 4/5

Google

Connells assisted us in the purchase of our first home. Being FTB it was a very stressful and turbulent journey, however, Okan, Samantha and Chase were fantastic at making sure we made it to the end and we have now completed on our first …

Cailin · 17 December 2025

★★★★★ 1/5

Google

Don’t let or Buy the property in Alton Mews Aylesbury, HP19 8JZ. Be careful if you’re still going ahead with this property. The property is poorly built and the painting and the electrical works are of very poor quality. I would have given 0 rating if possible. If you have gone through them for letting and if you have paid some deposit, you are never going to get any money back. I paid £1146 as deposit and stayed there for 10 months. It was very new property. Already there were marks on the bathroom floor of paints, and in checkout they have mentioned as the floors are not cleaned though it was given back in exact condition i got. They conducted the checkout without my presence. The bulbs keeps flashing even after changing them already 3 times in last 10 months. our property was in the ground floor, so due to the moisture the walls were getting moulded regularly even after cleaning. The edges of every walls were showing wear and tear due to the poor quality of painting. The property was handed over well cleaned and they haven’t returned me a single penny as they say it requires deep cleaning. I wasted my 2 days to clean them. Deduction of some amount is acceptable, but whole amount for due to the poor quality of the building is not acceptable at all. Rubbish customer service and Mr Alexander was of no help Now they have come up with another excuse, they can’t recognise me it seems. Whoever replied to my email make sure you have collected enough details before posting rubbish things. I am sure I have written about your office in 2, temple street. I used to live in 1005 Alton Mews from 2/12/2023 to 05/10/24. What else you need to prove that I got no wrong here?

Prince · 5 November 2024

★★★★★ 1/5

Google

Highly unprofessional company, we have been dealing with Veronica recently and made a formal offer on a property, it has since been 2 weeks without any response which as anyone would agree is highly unprofessional (first offer was responed to within 24 hours), whether the offer is acceptable or rejected you should provide a response to any an all clients you are dealing with. I Will also give a review on our local fairford leys fb group as it's only fair to residents of our community who buy an sell their homes to be aware that the middle man may not be doing there job effectively between parties in the sense if i was listing our fairford leys home i would want to know the estate agent is responding to any and all potential clients showing interest in the hope a deal may eventually present it self likewise if i was a buyer i would want confidence in knowing my offer was sent to the party and accepted or declined as i may then look to increase the offer but when you are dealing with this level of service it is hard to increase your offer thus the seller listing with them losing in the long term due to the estate agent you chose.

Bruce · 17 March 2026

★★★★★ 1/5

Google

Do not trust Connell Aylesbury, they are unprofessional and dishonest. They have no intention of helping to sell your property and they withhold your money. They begin by valuing your property at a promising amount, but once you pay the £5,000 selling fee, they make no effort to sell it at the valuation they originally agreed upon. Chase Caswell valued my partner’s property at £430,000 and told him it would be easy to sell. Just three months later, without making a proper effort to market it, they reduced the price by £40,000. Following that dramatic reduction in valuation, my partner asked to take the property off the market because selling at that price would be a loss. He requested a refund of the £5,000 selling fee, but Samantha Nleya, the branch manager, refused to issue a refund. £5000 they get to keep for doing nothing! They falsely value properties to persuade people to pay a selling fee, and once that fee is paid, they make no real effort to market the property because they have already have their money. It is extremely misleading and almost criminal that they can keep people’s money with no consequences. Looking into it online, it seems to be a trend with all the Connells branches. They’ll say it’s unprofessional to discuss the case with you but it’s avoidance and they’ve never shown an ounce of professionalism throughout the process.

Tanisha · 17 March 2026

★★★★★ 1/5

Google

I initially had a positive experience with your agency, but my recent interactions have been disappointing. Despite multiple requests to be removed from your marketing list, I continue to be contacted. I chose to proceed with another agent as their rates were more competitive. Today, someone from Connell's visited my property, citing interest from potential buyers in the area. I found this approach intrusive and unwelcome. I urge your team to respect customer preferences regarding communications and ensure that opt-out requests are fully honoured. Thank you for your attention.

Kushalbos · 17 March 2026

★★★★★ 5/5

Google

Having been approached by the Lettings Manager, Leanne Morris, I was impressed with her professionalism, knowledge of the local lettings market and the ever changing regulations. She is approachable, open, transparent and responsive, resulting in her and the team finding a suitable tenant for my rental property quickly and efficiently. I also met with the Branch Manager, Samantha Nieya and she was equally professional, approachable and knowledgeable. Based on my experience I would recommend Connells for both selling and renting properties.

Kellie · 17 March 2026

★★★★★ 5/5

Google

Awesome experience with Connells. Very professional! We had a viewing with Mr Rawail couple of weeks back in Aylesbury. I was bit late for my appointment but Rawail made sure I will get enough time to look around. He also assured a second viewing if I have interest to go ahead. A very friendly gentleman with knowledge of the area and property values. We also had a great session with Erien for mortgage illustration. We liked the whole team of Aylesbury Connells. It was a great meeting. Highly recommended!

Vipin · 25 August 2024

★★★★★ 5/5

Google

Had a very good series of viewings with Liam this week. He was very enthusiastic and intuitive, and really helped me a lot throughout the whole process. Thanks Liam!!

Judy · 17 March 2026

★★★★★ 1/5

Google

Very disappointed with the Aylesbury branch. Chase Caswell valued the property for a friend and it seems like they have a reputation for over valuing the property just to sign you up and keep coming back to reduce the sale value to get viewings. My friend signed up for upfront fee at seem like there was little incentive to push the sale. We asked for a refund of the fee as there had been few viewings but Samantha Nelya refused. After watching BBC Panorama undercover investigation, "Undercover Estate Agent" my fears were true. Do not recommend Connells business ethics. Avoid.

P · 17 February 2026

★★★★★ 1/5

Google

I would strongly advise anyone thinking of listing their property with Connells Aylesbury to proceed with extreme caution. We were initially advised by Chase Caswell, who valued our property at £430,000, £450,000 and told us it could “easily” sell at £430,000. Based on this advice, we agreed to their “Pay Fee” arrangement and paid £4,914 upfront, having been told the money would be held at head office and not released until the property sold. However, within just 3.5 months their advice changed significantly: Initial Valuation: £430,000, £450,000 Within 6 weeks: Suggested reduction to £427,500 Within a further 6 weeks: Suggested further reduction to £400,000 This means a reduction of £30,000, £50,000 from the original valuation in 3 and a half months which is outrageous. We received no offers and experienced numerous cancelled or no-show viewings. Despite this, Connells then suggested marketing the property at a level we would never have agreed to sell at, directly contradicting the original confident valuation that led us to pay nearly £5,000 upfront. Given the lack of sale, the dramatic valuation reduction, and the fact that industry standard is “no sale, no fee,” we requested a refund of our £4,914 and were willing to move onto a standard no-sale-no-fee contract. This request was refused by the branch manager, Samantha Nleya. It is extremely concerning that such a substantial upfront fee can be taken on the basis of a valuation that is then reduced so significantly within months, without a sale and without refund. In our experience, this felt misleading and unethical. Sellers should think very carefully before agreeing to any upfront “Pay Fee” arrangement with this branch.

Luke · 17 February 2026

★★★★★ 1/5

Google

I was contacted by their agent offering me to act as broker to help me approve my mortgage. I was very clear I would not pay any fee without the lender confirming the mortgage had been approved. Mr Hussain was dishonest and scammed me as I let very clear to not take payments if the lender had not agreed give the loan after checking all my documents. He mislead me and took the fees even he knows and understood my conditions. I reported to police and my bank. I am still shocked he took the fees at the application and not after the process was completed as I asked and he agreed before. I gave my card details but did not authorised the agent (Mr Wahid Hussain) from 2 Temple Street, Aylesbury Buckinghamshire, HP20 2RH to get any payment until the application were processed. As soon I saw they charged my card I asked the refund and as I knew I had just been scammed and they started to tell it should be escalated to their director and refused to refund. I opened immediately a fraud complaint with my bank and to police. He said Halifax had accepted and I should not worry about it, today when I went there he changed to Natwest but by email and call did not said anything and today was supposed to sign papers to get the Halifax application not do a new application at Natwest that it was already rejected when I have applied. I hope this helps someone to not be scammed. Be aware always if they ask you to sign papers personally. P.S. See at the bottom of one of my email messages. I went today because Halifax approved my application. He made me drive 32 miles today to say he had another lender even if I asked to confirm my application were approved before proceeding.

Marcos · 24 September 2025