Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
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5/5
TrustpilotWe sold our house through Chancellorsβ¦
We sold our house through Chancellors who were very accommodating, helpful and guided us through what was a challenging time. Simon & Aysha were both always on hand to answer our queries and offer sensible practical advise. Nothing was too much trouble and the whole process from listing to accepting an offer was just 7 weeks! We would have no hesitation recommending Chancellors in Chipping Norton.
Cornerstone Β· 19 August 2026
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5/5
TrustpilotJessica is very professional and easyβ¦
Jessica is very professional and easy to communicate with. She has all the important information ready to go, and usually answers all your questions before you even need to ask them! The team in general are super responsive and make it easy to work with them.
AHG Β· 13 May 2026
Agent replied Β· 23 May 2026
We appreciate your positive feedback! We're delighted to hear our team member was professional and communicative, and that our team was responsive. Thank you for sharing your experience.
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5/5
TrustpilotExcellent service from Mr. Hazem
Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.
Thank you, Mr. Hazem for your excellent support and service. Highly recommended.
Dikshya Β· 14 September 2026
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5/5
TrustpilotUnwaveringly professional, efficient, and effective
We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.
Advait Β· 28 August 2026
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5/5
GoogleI had an excellent experience working with Beth Robinson from Chancellors High Wycombe. She was extremely professional, responsive, and efficient throughout the entire rental process. Beth made everything very straightforward and helped us secure the property quickly and smoothly. Communication was always clear, prompt, and friendly.
I highly recommend Beth and the Chancellors team to anyone looking for a reliable and professional letting agency!
Dumitru Β· 1 November 2025
Agent replied Β· 22 November 2025
Thank you Dumitru for giving our Chancellors - High Wycombe Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
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5/5
GoogleHad a very good experience with Chancellors, especially George, have had a few properties which I went for viewing managed to secure one offer with a house which the landlord later turned me down for some reason. George supported me through all of it, putting back the agreement with my current landlord with whom I had given a notice. He then assisted me in putting things right, of which I didn't personally knew how to do it. He then took it upon himself to look for properties in the range I was looking for until I finally got my offer taken up by a landlord. I'm truly grateful for the help. I Appreciate the excellent work George and Chancellors as a company are doing. Keep up the great work guys π π
Maxwell Β· 8 May 2025
Agent replied Β· 25 July 2025
Thank you for leaving us this great review Maxwell, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
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5/5
GoogleI had exceptional customer service from Maria in the after sales team while selling my property. She kept me informed everyday of any new development in the process and never made me feel bad for calling up for daily updates near the end of the sale. She was honestly amazing and I canβt thank her enough. Thanks Maria!
Elena Β· 17 December 2025
Agent replied Β· 17 April 2026
Thank you Elena for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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5/5
TrustpilotI had a great experience with Luigiβ¦
I had a great experience with Luigi during my search for a property to purchase. He has been extremely helpful and organised and has always accommodated the requests I have made in terms of booking multiple viewings which Iβm really grateful for. He has also been very attentive and regularly checked in with me during the search. Luigi is very knowledgeable and personable and is a great asset to Chancellors.
Sofia Β· 22 May 2026
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5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
Phillippa Β· 11 September 2026
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5/5
TrustpilotMy appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire
Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements.
I appreciate her warm presence and her respectful and sensitive communication between parties. Thank you Hannah
Julie Β· 4 September 2026
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5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Mrs Β· 14 May 2026
Agent replied Β· 23 May 2026
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
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1/5
GoogleAbsolutely no idea where these 5* reviews are coming from. Abysmal service from this mob while selling our property with them last year. If you're thinking about selling, this is how the script plays out:
- Come around, overvalue your property (our mistake for falling for it) and promise you the world
- Do a "open house", which is tactically a few days before your 14 day cooling off period ends
- Fill it with a bunch of people to make it look like there's interest, but actually no interest at all.
- You get stuck in a 6 month contract
- Aggressively suggest you need to lower the price because the feedback is the house is "too expensive", even though they set the price at the start
- Absolutely no plan B expect for "we're pushing it".
This was just the start of it:
- Gave us "exclusivity" on a property we wanted to buy with them (the only reason why we went with them to start with) for 2 weeks, just to call up a family member (who also enquired) a week in offering the property at a reduced price
- Shared an email with someone's personal bank statements to us on email, which wasn't meant for us
- Don't open on a Sunday, so no viewings
- Cancelled a "second viewing" 30 minutes before after we told them we were going to be at home.
- Had "lots of enquiries" in the portal but less than 10% turned into viewings - another way of manufacturing "interest"
- Told a part exchange company our house wasn't selling "due to the price being too high", even though they were the ones who recommend the sale price in the first place
- Only showing people the house who were proceedable, until we later find out some viewers had flats to sell.
We went with Hurst when we finally go out of working with Chancellors, who sold the property in 3 days. Tells you all you need to know.
I'd recommend you stay well clear of this mob.
Gareth Β· 10 June 2026
Agent replied Β· 10 October 2026
Hello Gareth, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
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1/5
GoogleAll they want is your money , no regard for tenants or safety. They left us without cooking or washing facilities for over 2 weeks until we gave up and handed keys back . Moved us into a property that had not been checked , our wellbeing and safety was put at risk. the property was misrepresented to us . Despite putting in a formal complaint on day 1 . Beth said they would address the issues and also look to refund 50% of our rent back, no action was taken , they expect full rent despite missing vital facilities. After 17 days of not being able to cook, wash our clothes or have shower . I even got stuck in the clock room due to a defective door handle, despite reporting this , no emergency repairs were organised. We were forced to put our safety and wellbeing first and find alternative accommodation at extra expense, they are still holding on to our rent and deposit.and believe we should continue paying them despite all the stress and practical harm we were caused. They robbed us of 17 days of our lives.
Christine Β· 10 June 2026
Agent replied Β· 10 October 2026
Hello Christine, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
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5/5
GoogleWe had a fantastic experience with the sales team at Chancellors High Wycombe. We chose Chancellors because of their strong presence not only in High Wycombe but also across London.
Our property was marketed at Β£500,000, and we decided to hold an open house event. William, the photographer, did an excellent job, producing high-quality photographs and a stunning drone image, all of which were included as part of Chancellors' marketing package.
The property launched in January, and our open house event took place during the third week of the month, attracting 14 viewings. We received four offers and ultimately sold our home for more than the asking price.
Chancellors also helped us find a property to purchase in another area. We have recently exchanged and completed, and we couldn't be happier with the level of service we received throughout the process.
The sales progression team was an excellent addition. Having a dedicated point of contact who could provide updates on both our buyer's position and our onward purchase made the entire process much smoother and less stressful.
We would highly recommend Chancellors High Wycombe to anyone looking to buy or sell a property.
Christian Β· 10 June 2026
Agent replied Β· 10 October 2026
Thank you, Christian, for your wonderful review! We're thrilled to hear about your fantastic experience with our sales team at Chancellors High Wycombe. It's great to know that William's photography and our marketing strategies contributed to a successful sale above the asking price. We're also glad our sales progression team made the process smoother for you. Your recommendation means a lot to us, and we wish you all the best in your new home!
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5/5
GoogleCompany
Highly recommend Chancellors in High Wycombe. Not only are they professional in their approach to renters, but they also ensure that renters understand terms, etc.
George Tubb Marla
Amazing service by George. HE was patient, professional and very approachable with questions. He handled my application and I am amazed that he is not a director in the company, considering his professionalism, customer service, they way explains complex things in the simplest of terms and his brilliant personality. Thank you so much for all your help George. I am extremely lucky to have had you as my representative from Chacellors.
Hassnen Β· 10 June 2026
Agent replied Β· 10 October 2026
Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing experience with George at Chancellors in High Wycombe. His professionalism and approachability truly make a difference, and we will be sure to pass along your kind words to him. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
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1/5
GoogleTitle: Disappointed with repair service at High Wycombe branch
Review:
Iβve been renting through Chancellors High Wycombe and Iβm really disappointed with how long itβs taking to get some basic repairs sorted.
For the past 6 months Iβve emailed multiple times about the broken front door to the building, but havenβt received any response. Iβve had to temporarily prop it open with a brick so I can get in and out, which unfortunately has led to several packages being stolen. The kitchen lights have also stopped working for nearly 2 months with no action.
Iβd really appreciate it if the team could look into fixing the door and lights soon, as secure access and working electrics make a big difference. Iβve kept records of everything and would be grateful for an update.
Pros: None
Cons: Delayed repairs, lack of communication, impact on security
Liam Β· 10 June 2026
Agent replied Β· 25 December 2024
Hello Liam, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
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5/5
TrustpilotI had a viewing with Odete for aβ¦
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
Mr Β· 22 May 2026
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5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
James Β· 8 October 2026
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5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ellaβ¦
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
Gillian Β· 14 May 2026
Agent replied Β· 23 May 2026
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
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5/5
GoogleJames was very helpful very quick and helped every step of the way
Sarah Β· 3 October 2026
Agent replied Β· 10 October 2026
Thank you for leaving this review. I am glad you enjoyed the experience with James in the High Wycombe office.
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4/5
TrustpilotNot the best experience in relation toβ¦
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellorβs was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
Jaspreet Β· 23 September 2026
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5/5
TrustpilotCharlie was great throughout the wholeβ¦
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
Mr Β· 15 May 2026
Agent replied Β· 23 May 2026
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
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1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Simon Β· 13 May 2026
Agent replied Β· 23 May 2026
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
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5/5
GoogleAlex and Aneesa were exceptionally helpful throughout the process! Thankyou
Sam Β· 8 October 2026
Agent replied Β· 10 October 2026
I am really pleased you enjoyed the experience with two of our up and comming stars.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.