5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
Trusted Agent profile · High Wycombe
Chancellors High Wycombe reviews
★★★★★
446 reviews across 2 platforms
2 Crendon Street, High Wycombe, HP13 6LW, HP13 6LW
Part of Chancellors, see every office.
Chancellors's office in High Wycombe, at 2 Crendon Street, is rated 4.4 out of 5 across 446 reviews on two platforms, including 319 Google reviews rated 4.4.
Reviews
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
Agent replied · 23 May 2026
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
GoogleGeorge has been excellant in arranging viewings for us and helping us find our next home. Any questions we've had has been answered prometly
Agent replied · 17 April 2026
Thank you so much for your wonderful feedback, Jonathan! We're thrilled to hear that George has been able to assist you effectively in finding your next home. If you have any more questions or need further assistance, feel free to reach out. Best of luck with your house hunting!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
Agent replied · 23 May 2026
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
Agent replied · 23 May 2026
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
Agent replied · 23 May 2026
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
Agent replied · 23 May 2026
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
GoogleI had an outstanding experience working with Nadia. Her customer service is truly exceptional, always going above and beyond to ensure every detail was handled with precision. From the initial stages to the final closing, she exhibited a level of thoroughness that surpassed my expectations. Her commitment to timelines and dedication to a seamless process made the entire property sale a breeze. I am immensely grateful for her expertise and professionalism. If you're looking for a top-notch real estate agent, I wholeheartedly recommend Nadia
Agent replied · 25 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI highly recommend Chancellors -very efficient! first landlord disappointed us and Chancellors team managed to get back to us and was able to assist us in getting another house .Thank you George for all the help -you stepped in at the right time 😌 …
Agent replied · 22 June 2025
Hi Tendai, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleIn our search for a flat to rent, we were struggling with other estate agents, but chancellors were extremely supportive when we went to speak with them. James and George were generally really helpful during the process of finding a …
Agent replied · 25 July 2025
Hi Remy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAgent Ollie's presentation of the apartment was truly exceptional. The apartment itself was impeccably clean and in excellent condition, reflecting Ollie's dedication to maintaining high standards. What stood out the most was Ollie's professionalism and attention to detail during the presentation. He meticulously highlighted the features of the apartment, ensuring I had a clear understanding of everything it had to offer. I highly recommend Ollie's services to anyone in search of a professional.
Agent replied · 25 October 2024
Hi Balanel, we are so pleased that you enjoyed your experience with us and left this great review for Ollie. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleReally surprised by the professional and customer service of this agency. They also make the process easy, fast and digitized. The treatment I received from George Tubb was incredible, a great professional, I felt comfortable, and he expedited the entire process, continuous contact by email and very professional. I am more than happy and I would recommend this agency and its professionalism 100 percent. The truth is that I have a great impression of the agency. Thank you George for all your professionalism, I appreciate all your work and dedication to make the process clear and transparent and professionalism.
Agent replied · 25 October 2024
Hi Lou, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotA mixed time with renting through…
A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!
5/5
TrustpilotElla was so lovely and accommodating
Ella was so lovely and accommodating. Thank you for helping us find our dream home!
5/5
Googlegreat communications all round miles was great, cannot complain sales progression team maria was very good and helped us all the time very grateful for whole team at chancellors high wycombe
Agent replied · 10 October 2026
Thank you for your 5 star review, we enjoyed working with you
5/5
TrustpilotChancellors are hands down the best…
Chancellors are hands down the best estate agents I've ever been a tenant with. They are incredibly responsive and any issues are always resolved quickly. Our property manager, Molly Adams, always goes the extra mile, ensuring we are aware of what is happening at each step in a process and following up to make sure that everything went smoothly and was completed as expected.
5/5
GoogleGeorge Tubb and James Livingstone were a great help throughout the whole process. They guided me thoroughly and made everything much smoother in getting a place with Chancellor's. Perfect support, thank you!
Agent replied · 22 September 2025
Hi Melissa, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotHannah Rae has been so supportive in…
Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.
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