Chancellors High Wycombe reviews

★★★★★ 1/5

Google

Absolutely no idea where these 5* reviews are coming from. Abysmal service from this mob while selling our property with them last year. If you're thinking about selling, this is how the script plays out: - Come around, overvalue your property (our mistake for falling for it) and promise you the world - Do a "open house", which is tactically a few days before your 14 day cooling off period ends - Fill it with a bunch of people to make it look like there's interest, but actually no interest at all. - You get stuck in a 6 month contract - Aggressively suggest you need to lower the price because the feedback is the house is "too expensive", even though they set the price at the start - Absolutely no plan B expect for "we're pushing it". This was just the start of it: - Gave us "exclusivity" on a property we wanted to buy with them (the only reason why we went with them to start with) for 2 weeks, just to call up a family member (who also enquired) a week in offering the property at a reduced price - Shared an email with someone's personal bank statements to us on email, which wasn't meant for us - Don't open on a Sunday, so no viewings - Cancelled a "second viewing" 30 minutes before after we told them we were going to be at home. - Had "lots of enquiries" in the portal but less than 10% turned into viewings - another way of manufacturing "interest" - Told a part exchange company our house wasn't selling "due to the price being too high", even though they were the ones who recommend the sale price in the first place - Only showing people the house who were proceedable, until we later find out some viewers had flats to sell. We went with Hurst when we finally go out of working with Chancellors, who sold the property in 3 days. Tells you all you need to know. I'd recommend you stay well clear of this mob.

Gareth · 10 June 2026

★★★★★ 1/5

Google

All they want is your money , no regard for tenants or safety. They left us without cooking or washing facilities for over 2 weeks until we gave up and handed keys back . Moved us into a property that had not been checked , our wellbeing and safety was put at risk. the property was misrepresented to us . Despite putting in a formal complaint on day 1 . Beth said they would address the issues and also look to refund 50% of our rent back, no action was taken , they expect full rent despite missing vital facilities. After 17 days of not being able to cook, wash our clothes or have shower . I even got stuck in the clock room due to a defective door handle, despite reporting this , no emergency repairs were organised. We were forced to put our safety and wellbeing first and find alternative accommodation at extra expense, they are still holding on to our rent and deposit.and believe we should continue paying them despite all the stress and practical harm we were caused. They robbed us of 17 days of our lives.

Christine · 10 June 2026

★★★★★ 5/5

Google

We had a fantastic experience with the sales team at Chancellors High Wycombe. We chose Chancellors because of their strong presence not only in High Wycombe but also across London. Our property was marketed at £500,000, and we decided to hold an open house event. William, the photographer, did an excellent job, producing high-quality photographs and a stunning drone image, all of which were included as part of Chancellors' marketing package. The property launched in January, and our open house event took place during the third week of the month, attracting 14 viewings. We received four offers and ultimately sold our home for more than the asking price. Chancellors also helped us find a property to purchase in another area. We have recently exchanged and completed, and we couldn't be happier with the level of service we received throughout the process. The sales progression team was an excellent addition. Having a dedicated point of contact who could provide updates on both our buyer's position and our onward purchase made the entire process much smoother and less stressful. We would highly recommend Chancellors High Wycombe to anyone looking to buy or sell a property.

Christian · 10 June 2026

★★★★★ 5/5

Google

Company Highly recommend Chancellors in High Wycombe. Not only are they professional in their approach to renters, but they also ensure that renters understand terms, etc. George Tubb Marla Amazing service by George. HE was patient, professional and very approachable with questions. He handled my application and I am amazed that he is not a director in the company, considering his professionalism, customer service, they way explains complex things in the simplest of terms and his brilliant personality. Thank you so much for all your help George. I am extremely lucky to have had you as my representative from Chacellors.

Hassnen · 10 June 2026

★★★★★ 1/5

Google

Title: Disappointed with repair service at High Wycombe branch Review: I’ve been renting through Chancellors High Wycombe and I’m really disappointed with how long it’s taking to get some basic repairs sorted. For the past 6 months I’ve emailed multiple times about the broken front door to the building, but haven’t received any response. I’ve had to temporarily prop it open with a brick so I can get in and out, which unfortunately has led to several packages being stolen. The kitchen lights have also stopped working for nearly 2 months with no action. I’d really appreciate it if the team could look into fixing the door and lights soon, as secure access and working electrics make a big difference. I’ve kept records of everything and would be grateful for an update. Pros: None Cons: Delayed repairs, lack of communication, impact on security

Liam · 10 June 2026

★★★★★ 5/5

Trustpilot

I had a viewing with Odete for a…

I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!

Mr · 22 May 2026

★★★★★ 5/5

Trustpilot

Brilliant service from Ella

We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.

James · 8 October 2026

★★★★★ 5/5

Trustpilot

A good example of professionalism. Chancellors act proactively and Ella…

Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.

Gillian · 14 May 2026

★★★★★ 5/5

Google

James was very helpful very quick and helped every step of the way

Sarah · 3 October 2026

★★★★★ 4/5

Trustpilot

Not the best experience in relation to…

Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.

Jaspreet · 23 September 2026

★★★★★ 5/5

Trustpilot

Charlie was great throughout the whole…

Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.

Mr · 15 May 2026

★★★★★ 1/5

Trustpilot

Landlord's perspective - terrible

From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.

Simon · 13 May 2026

★★★★★ 5/5

Google

Alex and Aneesa were exceptionally helpful throughout the process! Thankyou

Sam · 8 October 2026

★★★★★ 5/5

Trustpilot

Grateful for our property manager.

We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)

Charlotte · 11 September 2026

★★★★★ 5/5

Trustpilot

Luke will go a long way

Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.

Mrs · 4 September 2026

★★★★★ 5/5

Trustpilot

The best agent

I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.

Joan · 21 November 2025

★★★★★ 5/5

Google

To Chancellors-Just to confirm that i have now found a property in Wooburn Green. I would like to take a moment to thank James Livingstone for his diligent efforts to find me a suitable property in the High Wycombe area.I found that James was extremely professional reliable and punctual in regard to his dealings with me as a client. I would not hesitate to recommend both Chancellors and in particular James to any of my contacts searching for a property Regards Derry Coates

Derry · 11 October 2024

★★★★★ 5/5

Trustpilot

Always have a good experience dealing…

Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!

Sasha · 10 September 2026

★★★★★ 5/5

Google

Currently in the middle of searching for our first property. My wife and I recently arranged to view a number of properties. All communication with our Estate Agent, Jordan, has been clear and informative. Our experience of the viewings themselves was also a positive one. Jordan was very friendly, able to answer all our questions, and the relaxed nature of the viewings allowed us to properly envisage what it might be like to own the properties we saw. We also attended an open house, organised by Matthew, who was likewise friendly and able to answer our queries. Unfortunately, we haven't yet found anything that we would like to put an offer on, but that's just a matter of our personal tastes. I would recommend the services provided by Chancellors. In particular, Jordan's efforts were much appreciated.

Elwin · 26 August 2024

★★★★★ 5/5

Trustpilot

Supported throughout!

Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.

Jordan · 7 October 2026

★★★★★ 5/5

Trustpilot

As first-time buyers

As first-time buyers, we were new to the whole process and naturally felt a little nervous, but everyone at Chancellors was incredibly helpful, supportive, and quick to respond to any questions we had. Julietta deserves a special mention for always being so friendly, approachable, and helpful throughout the process. Nothing was ever too much trouble, and she made us feel at ease. We’re really grateful for all the support we received and would happily recommend Chancellors to other buyers.

Joanne · 12 October 2026

★★★★★ 5/5

Google

Beth Robinson was bright and very helpful and did everything she said she would do. She has made my the process as stressless as possible with her happy be lucky attitude I would happily use her again to find a property.

James · 8 November 2025

★★★★★ 5/5

Trustpilot

Sagarika was incredibly helpful

Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!

Marta · 19 May 2026

★★★★★ 5/5

Trustpilot

Thank you Chancellors!

Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!

Alwyn · 6 October 2026