Chancellors High Wycombe reviews

★★★★★ 5/5

Google

So happy with Chancellors from start to finish of our moving process. We were in huge rush to find a property for the family the team were fantastic from first viewing to finalise the deal, great communication. I would highly recommend. A particular shout out to Arushah, a super efficient, empathetic and excellent at keeping us up to date, team member.. huge, huge thanks!

Dmitriy · 26 October 2023

★★★★★ 5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

★★★★★ 5/5

Google

Absolutely amazing service from all the staff. Kept me informed throughout Friendly professional and courteous! Even when I got stressed out over the sale of the house, the staff kept a level head. Mathew went over and beyond the call of duty in helping deal with last minute meter readings as I lived so far away. I can’t recommend them highly enough.

S · 26 October 2023

★★★★★ 5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026

★★★★★ 5/5

Google

10* to Patrycja Excellent! Excellent! Excellent! Where do I even begin, from our first enquiry right through to getting the keys Patrycja has been consistent with her 5* service. As Londoners moving out of the city into an unfamiliar area we had ALOT of questions and specific details that we went over and over. Patrycja answered every email and returned every phonecall all within a good time frame (usually 24-48hrs).  She followed up with us when a property we liked was no longer available and if there was an answered she did not know in the moment she got the answers and came back to us in a timely manner. Even after we had chosen our property she continued to liase with the developers on our behalf to help add the extra's we needed for our property. At each stage Patrycja has been polite, patient and attentive. Going the extra mile everytime I made a request of her. I felt heard and very well taken care of through-out the whole viewing process which was already tense enough during a lockdown. Honestly, cannot fault her professionalism and incredible customer service. She is a complete asset to Chacellors. She will certainly be a person I reccomend to others and even use again in the future. Patrycja, Thank you so much for helping us find our happy home! Amazing!PositiveResponsiveness, Professionalism

L · 26 October 2021

★★★★★ 1/5

Google

Terrible experience buying a property. They gave false information, as well as the wrong information and also told plain lies! - all of which could have landed me with a serious problem with the property after the sale went through and affected the mortgage too. I had no choice but to pull out of the purchase, loosing a lot of money! I am not happy as you can imagine. The complaints process is a joke, this is how it went... Director asks colleague "is she right"... "nope" replies colleague - investigation concluded..... (director tells client) provide evidence as I have done my investigation and you have nothing on us. (Excuse me Chancellors, this is a two way street - where is your evidence?!) You ask me for evidence by way of emails - after already asking and having all my emails before the investigation, so you knew what I had to begin with! also you know and i told you that all your agents insisted on having everything via phone rather than email and they probably do this for this exact reason. Also when I asked who can this be forwarded too, as I was still obviously unhappy with the complaint response, I was ignored until after the deadline of their regulators. Complete crooks! In addition, they took forever to respond to my complaints and queries when I caught them out and their Sales and Lettings team don't communicate at all and they try to spin it like they are different companies to get out of any hot water so to speak. Lastly, the lettings Director was the most condescending man I have ever spoken to in my life and he shouldn't be allowed to talk to people let alone clients. You have made my first purchase a truly awful experience and I may not be able to get your regulator's involved as you have cleverly put a pin in that; nonetheless, I will write a bad review on every site and sing from the rooftops about my experience with the worst estate agents. Do not use Chancellors in High Wycombe, you will regret it.NegativeResponsiveness, Quality, Professionalism

Hollie · 26 October 2021

★★★★★ 5/5

Google

We did multiple viewings with both George and Beth, they were super helpful and accommodating with sorting viewings so both myself and my partner could view properties despite our different work schedules. We would definitely seek them out again next time we move!

Chris · 17 March 2026

★★★★★ 5/5

Trustpilot

Chancellors: Franki is a five-star manager

Chancellors manages my rented house. Whenever there are repairs to be done, I call up Franki (at their Oxfordshire Property Management operation), and she is always friendly, polite, and competent. If more management agents were like her, I think more people would want to rent!

Edward · 13 October 2026

★★★★★ 5/5

Google

I am really pleased with the service from chancellors, everyone I spoke to was easy to talk to. Although we didn’t find our property with chancellors, they have loads of properties available which are of a high standard. Shout out to Tom for being amazing at finding us places to view, and for overall being a great agent for us!

Kezia · 5 April 2025

★★★★★ 5/5

Google

I never look forward to working with estate agents but chancellors really made the process smooth and simple. The sales team were outstanding all the way through, especially Douglas; he answered every annoying question I asked and when I wanted to contact him he would respond promptly. I told him what I was after and he definitely listened with the houses we viewed, it showed me he actually cared that I found the best house for me.PositiveResponsiveness, Professionalism

Joshua · 26 October 2021

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 5/5

Google

George Tubb was my main contact for finding a rental property with Chancellors. He was always friendly, helpful and professional at all times. George always went that extra mile, answering my many questions. I would recommend doing business with him. He found exactly what I was looking for and managed it all in a timely fashion. Thanks George!

Carla · 20 April 2025

★★★★★ 5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

★★★★★ 5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

★★★★★ 5/5

Google

Although I did not go ahead with the viewed Properties with Chancellors, they were certainly very professional in their communication. In particular, Nicola was extremely helpful in setting up viewings and responding promptly to my emails. I will certainly consider Chancellors again in the future if needed.

Sofia · 28 May 2024

★★★★★ 5/5

Google

I wish to thank Chancellors estate agents for helping my brother and I move into our new home. Also, I would like to thank Henry as well for always being there to help and support me through this process, even when I was giving up hope of finding a home. I definitely recommend them. 10 stars services.

Achidi · 26 October 2023

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 1/5

Google

Painful Process..... The last month of trying to buy a flat through Chancellors has been difficult to say the least. In the last month i've contacted them numerous times to try and arrange a final viewing so I could exchange contracts, after 3 weeks of calling and getting no response i decided to walk in there during my lunch break and demanded organised a viewing for the next day. The following day I attended the viewing at the allocated time, the agent was 15 minutes late and forgot the keys to the flat, once again a waste of my time. Last part to this service which is still currently on going. I told chancellors numerous times in the lead up to the completion date that i would need the key code for the gated car park and could they please provide this for myself, this never happened. On the day of completion i asked again when collecting the keys and was told my request would be made a priority. That was 31st January, its now 5th February and I still haven't heard a thing. When eventually selling this flat I certainly won't be selling through Chancellors.

Ashley · 26 October 2020

★★★★★ 1/5

Google

Renting one of their properties for the last couple of years, absolutely unprofessional experience. To start with, they asked me to blindly accept and sign the contract that referred to multiple Amendments/Appendices documents that describe my financial obligations for the building, land and damages. Problem was that none of these Amendments was provided because they didn't have them. Took me a while to make them send me a formal letter that states that I can not be responsible for terms and conditions that were not negotiated with me at the time of signing the rental agreement. Then, this agency is always on the landlord side, it takes months of chasing to get things fixed when landlord decides to ignore your requests. In my case I had to take my laundry to Laundromats and waste time waiting there for two months before they finally sent someone to fix the broken machine. They simply didn't care till I threatened them with small court claims with a compensation for the inconvenience and damages. This year they increased the rent (which is fine), but after I paid the requested amount they issued me a formal request for 1p. Yes, it's a request to immediately pay £0.01. I had an email exchange with Aaron Saunders, their property manager, that was keen to blame his colleague for the rounding error of £0.01 and explained that this mismatch now "sets up flags" in their system, hence I need to update my payments immediately. Unfortunately he wasn't as keen to provide a proper formal apology for their mistake. It's not the end of the world for me, but what a bunch of clowns they are! Bottom line, if you have a choice look for your property somewhere else or get ready for a bumpy ride with plenty of funny and not so screw-ups. And by the way, don't sign any agreements that specify terms and conditions specified in other documents that they "can't find, but it's ok, everyone signs these papers, it's standard". As for all the positive reviews for them here, part of them are coming from landlords that are obvious happy due to Chancellors taking their side - signing tenants under papers they don't get to see, letting landlords to get away without legally required maintenance of the property.

Alexander · 26 October 2020

★★★★★ 5/5

Google

Would recommend others to use, mile and his team have been excellent in helping us a get our house sale done quickly, and for a good price

MB · 10 June 2026

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 5/5

Google

Our Chancellors Estate Agent, Lincoln Kent is really helpful with keeping us updated at every level in dealing with the progress of our house sale. We are very thanksful at knowing at every level how the progression of house sale is being dealt with from the viewings to the marketing of the sale.

Sandra · 26 October 2023

★★★★★ 5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

★★★★★ 5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025