Trusted Agent profile · Chesham
★★★★★
398 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG, HP5 1HG
Part of Brown & Merry, see every office.
Brown & Merry's office in Chesham, at 3 Market Square, is rated 4.3 out of 5 across 398 reviews on three platforms, including 264 Google reviews rated 4.8.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently sold and purchased through Brown & Merry Chesham and cannot recommend them enough. Perry and Charmaine were on hand to help with any questions we had throughout the process, and helped to ensure the process went as smoothly as possible. They were always there to communicate between ourselves and our buyer/vendor up until completion, even helping with any questions we still had after completion.
1/5
TrustpilotUnethical / possibly illegal practice
Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?
1/5
TrustpilotUnethical / possibly illegal practice
Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?
5/5
TrustpilotBrown and Merry Watford have been…
Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!
5/5
GoogleA great letting agent. Quick to respond and Jake Tyler was most helpful through every step of the process. Highly recommended!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLoryn and her team are very helpful, frienly and professional. Excellent service.
Many thanks Amir Montazeri for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMoved into a rental in Chesham using Briwn & Merry. All in all, we moved in 2 and a half weeks after having first seen the property advertised - so service offered was fast. Jake and Loryn were always all fans to take calls & answer queries. Would definitely use Brown & Merry again!
5/5
TrustpilotI recently visited Brown & Merry in…
I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.
3/5
Trustpilot"FIXED FEE" warning
I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.
5/5
GoogleThank you very Much Ben :-) I have used Brown and Merry for my Mortgage requirements. For a first time buyer like me, Ben Smith and his team were was fabulous in suggesting and getting all the assistance required and got a very good deal inspite of not having a very long credit history in the UK. Always approachable and highly knowledgeable and will definitely use their services if needed in future and would highly recommend would any one wants to use their services.
5/5
GoogleI have recently purchase a flat through Brown & Merry and the service was just brilliant. I just want to say a massive thanks to Sean and Ben who both worked hard to make the purchase possible. They have been very patient and answered all my queries, emails and phone call all the time. After a bit of bump during the process, Ben also help massively to speed up the process. I will definitely recommend this estate agent and use the service of Ben to apply for a mortgage. Many thanks guys.
5/5
GoogleI've been very happy with the service I've received over the past few months from Brown and Merry. I was mildly skeptical of all the high reviews, however, Sean and Ben have been brilliant; going far and beyond expectations. If you're looking for Estate Agents in the Chesham area make this your first call. Sean was very approachable and helpful, always prompt and honest. Ben was a mortgage wizard, making everything relatively easy and seamless. Definitely keep your options open and have a chat with him.
1/5
TrustpilotVery poor
Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.
5/5
TrustpilotRental property
Having just completed on a rental property in chesham Buckinghamshire I would like to say that Amóur who was our point of contact at Brown and Merry was knowledgable about the whole process and was always on hand day and night to answers any questions about the property. She went above and beyond any estate agent I have dealt with in the past. I would thoroughly recommend Brown and Merry and in particular Amour who was an absolute star.....
5/5
GoogleWe're currently purchasing a property through Brown & Merry and have secured a mortgage through their broker, Beth Stanbridge. Beth has been very approachable, supportive, and knowledgeable throughout the process; so much so we parted ways with our previous broker as it was clear Beth was superior. I would highly recommend using Beth Stanbridge to anyone considering purchasing a property through Brown & Merry!
5/5
GoogleThank you to the whole team for making the whole buying process smooth and transparent. The li was told they would hold my hand the whole way, and as a first time buyer that's what I need. Shout out specifically to Anthony, Evie, and Anita
Thank you for your glowing 5* review Seth. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently completed the purchase of a house in Chesham. Tom, Sean & the whole team at the town's Brown and Merry office were professional, organised and efficient throughout. The service provided by Ben (the in-house Mortgage Consultant) was absolutely outstanding. All kept us informed & updated every step of the way, as well as offering some valuable guidance & advice. We had a lot on our plate during the process as we were dealing with both illness and bereavement in the family at the same time...so having such an understanding, helpful & supportive team was invaluable as it took a lot of pressure off us in what was already a very difficult period. Essentially, they made what is usually a very stressful process a positive & straightforward experience - a pleasure to deal with & cannot recommend them highly enough!
5/5
TrustpilotGood experience, professional staff
I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry
5/5
GoogleBrown and Merry Chesham sold our house super-fast and with no problems. They beat our asking price too! They're a lovely team and do a great job. Recommend. Special thanks to Charmaine and to Zebe. You guys are absolute stars. Thanks guys!
Hello, thank you so much for taking the time to provide our Brown & Merry team with a 5-star review. We are so happy to hear Charmaine, Zebe and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleWe just got the keys to our first home last week and had a great experience with Sean and the team at Brown and Merry. We also used their in-house mortgage broker Ben who was amazingly helpful. Sean was easily contactable and offered straight-forward advice throughout the whole process. Our sale was relatively quick and we were kept informed all the way. We feel very lucky to be in our new home so swiftly - thank you Brown and Merry Chesham!
5/5
GoogleVery good dealing with company, Anthony was a great help and would def recommend!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleDealt with Loryn at Brown and Merry a handful of times now and will always go back due to her impeccable service and knowledge of letting’s. She is by far the most reasonable agent i have dealt with! Cannot highly recommend her enough for letting out my properties!
1/5
TrustpilotINCOMPETENT
I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.
5/5
GoogleWe are currently using Beth for our mortgage for our onward purchase through brown and merry and from the beginning Beth has been super friendly and very informative along the way. Beth had always been quick to come back to us with any questions we have and get our mortgage application underway. Thank you so much Beth :) x
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