Every review we hold for the Buckingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIn the lettings department Jane Riddiford wasn't too patient with the property I was inquiring for. She was rushing us to make a deal and when requesting a written agreement she refused since she wanted it to be verbal instead. When asking for other properties they have in the area she didn't respond and did not try helping us find other places that were available. Overall bad experience for me despite constantly seeing good reviews for her.
Frank · 17 August 2024
Agent replied · 24 August 2024
Hello Frank, please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe're writing to compliment the Buckingham sales office, in particular Michael and Samantha, for their hard work and dedication in getting us in to our new home.
Michael truly went the extra mile to resolve issues that ordinarily would not have been his to resolve; he's a credit to both Connells and the wider estate agent profession. We would definitely use him again when we come to sell.
D · 15 June 2019
Agent replied · 13 June 2024
Hello, thank you so much for taking your time to leave our Connells Buckingham team with a lovely 5-star review. We are so pleased to hear we could assist you in finding your new home and that our team went the extra mile to help! If there is ever anything else you need just give the team a call or pop into our branch and we will be more than happy to help.
★★★★★ 5/5
GoogleThank you to Jonathan at Connells for all his help with our first move. Really went out of his way to be helpful and made the process less stressful.
James · 14 May 2024
Agent replied · 13 June 2024
Thank you for leaving us your superb 5* review James Hutton. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe honesty and transparency of the Agent was splendid. The company should keep up the high standard not less. I will be encouraged to introduce responsible clients to the company going forward.
Bashir · 13 February 2024
Agent replied · 13 June 2024
Thanks for the excellent 5* review Bashir! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would highly recommend Jonathan Millard as a mortgage advisor, he isn’t afraid to have those honest conversations, is highly competent and goes above and beyond for his clients. I will definitely be seeking his guidance again!
Charlotte · 16 April 2025
★★★★★ 5/5
GoogleConnells Lettings in Buckingham were amazing, thank you. Procured 3 potential tenants in days and managed the process brilliantly. Great help and advice, can’t praise them highly enough 👏 …
John · 14 March 2024
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review John Caldwell Smith. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAn absolute excellent service from the Lettings Office of Connells in Buckingham; this specifically applies to Jane Riddiford who has gone above and beyond to assist and advise me since 2017. Jane has always provided sound advice and has found ideal tenants specific to my needs in the most efficient, proactive, organised and seamless manner. A huge thanks to her and the team!
Monika · 11 October 2024
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Monika. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJonathan Millard is a thoughtful and resourceful advisor and i would recommend his services to any prospective buyer.
James · 17 August 2024
Agent replied · 24 August 2024
Thank you James for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid the Lettings team, Sales is great, though.
We've bought our first home through Connells and it was a smooth operation. It was just logical to use the same agency for letting as well. Couldn't be more wrong about it. They put up the ad with misleading information to start with, constant delay in communication or no communication at all, which being an overseas landlord gave us hard time. Poor management and very quick turnover in staff members, resulting in lack of professionalism and a very poor information flow between the different departments (accounts, property management, local branch).
I would definitely not recommend the Lettings department.
Endre · 14 June 2022
★★★★★ 5/5
GoogleAs first-time buyers, we had a fantastic experience with Connells Buckingham. The whole team was very professional and supportive, but a special thanks goes to Laurence, who worked incredibly hard to make our dream come true. …
Suwoda · 16 August 2025
Agent replied · 16 April 2026
Thank you for choosing Connells Buckingham for your first home purchase! We are thrilled to hear you had a fantastic experience with our professional and supportive team, especially with Laurence. Congratulations on getting your keys - we … More
★★★★★ 5/5
GoogleI’ve been using Buckingham Connells for many years for rentals and they’ve been really efficient and good to work with. Jane and the team work hard for you. Many thanks 😊👍 …
J · 5 March 2025
★★★★★ 5/5
GoogleWe used Connells mortgage adviser Jonathan Millard earlier this year and as first-time buyers, were really grateful for his knowledge and support. He made the buying process so much less stressful than we thought it would be. He went out of …
Danielle · 16 May 2025
Agent replied · 15 June 2025
Thank you for choosing Connells and trusting Jonathan with your mortgage needs! We are delighted to hear about your positive experience as first-time buyers. Jonathan truly goes above and beyond to make the process stress-free. Congratulations on your first dream home! 🎉 Kind regards, Lucy, Customer Relations. …
★★★★★ 5/5
GoogleWhilst I rarely write reviews, I would like to say that the Lettings team have been extremely helpful throughout the process of securing new tenants for a rental property. This was particularly challenging in that we were trying to manage 'remotely' and through no fault of theirs, the process presented random challenges. The team, particularly David, went above and beyond to ensure deadlines were met.
The · 14 June 2023
★★★★★ 5/5
GoogleHaving worked with many letting estate agents all over the country I can confidently say that the Buckingham branch are doing something very right. My primary contact was Jane Riddiford and I found her to be knowledgeable, capable and very polite. Very happy to take the time and write this review and I hope it will encourage others to use this branch.
Alain · 25 July 2024
Agent replied · 24 August 2024
Hi Alain Cohen, thank you for taking the time to share your positive experience with us. We are delighted to hear that Jane Riddiford provided you with knowledgeable and polite service. Your kind words are truly appreciated. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJason was very kind and explained very clearly all I needed to know about selling my home.Thank you Jason
Diane · 14 March 2024
Agent replied · 13 June 2024
Diane Ayers thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleHad the pleasure of viewing with Antony on lettings viewings, top guy and super knowledgable
Jack · 26 November 2025
Agent replied · 26 December 2025
Thank you for the kind words! We're happy that Antony provided excellent service during your lettings viewings. We appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad the most amazing experience with Jane Riddiford in lettings department, made the whole experience much easier. Easy to get in touch with, very responsive and really helpful with any questions or concerns, highly recommend!
Lauren · 19 April 2025
Agent replied · 15 June 2025
Thank you for leaving us your superb 5* review and recommendation Lauren. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was a seamless process and very quick too working with Connells. Jane with the letting team made it such that I could move with as little issues as possible. I still have one worry but I know it will be sorted as I trust the team.
Bubbles · 18 October 2024
Agent replied · 25 October 2024
Thanks Bubble for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleDisappointing lack of communication throughout the sale of our property. Poor organisation of viewings and sales progression was seriously lacking. We had to rely heavily on the sales agent of site we purchased through to establish the basic details of our chain.
Driver · 25 October 2024
Agent replied · 10 November 2024
Hi Driver,
Thank you for your feedback. I'm sorry to hear about the communication and organisation issues you experienced. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had excellent experience with Jane who helped us to get a rental property in very short period time after our house was flooded. She is very proactive and responsive throughout all process. Would definitely recommend .
Yueh · 28 December 2024
Agent replied · 11 January 2025
Many thanks Yueh for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with the team at Buckingham, they have treated me exceptionally well, with great professionalism and have solved all my problems honestly and efficiently.
Esperanza · 16 May 2025
Agent replied · 27 May 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional agents smooth form start to finish and took care of every request we had perfect specially Jane in the Lettings department
she is amazing never lets you down goes over and above to sort things out keep it up
Ziauddin · 21 August 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review and thank you for your kind words Ziauddin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Connell’s are first class and David - the Lettings Manager went beyond the call of duty today when we viewed two houses. He was so helpful, patient, supportive and understanding and did everything he could to help. I would highly recommend David and his team. Great agency!PositiveResponsiveness, Quality, Professionalism
Simon · 14 June 2022
★★★★★ 5/5
GoogleExcellent service from the lettings team. David Courtney-Couch made the process simple and we had tenants agreed within 5 days of putting the property on with Connells. Jane Riddiford has been our contact since the let and has been very efficient and we highly recommend this company to let your property.PositiveProfessionalism
Ryan · 14 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
