Every review we hold for the Buckhurst Hill office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFriendly team who genuinely listen. They handled viewings professionally, negotiated well, and kept everything transparent. Made a usually stressful process feel straightforward and manageable overall.
Rayna · 20 February 2026
Agent replied · 20 March 2026
Thank you so much for your kind words! We're thrilled to hear that our friendly team made the process feel straightforward and manageable for you. Your feedback on our professionalism, negotiation skills, and transparency truly means a lot to us. If you need any further assistance in the future, don't hesitate to reach out. Wishing you all the best in your new home!
★★★★★ 1/5
GoogleBlatantly unprofessional, do not trust this company
Dealing with this lettings agency has been one of the most frustrating and infuriating experiences I’ve had. I was told I’d been granted a property, then left completely in the dark for months. The person I dealt with, John, constantly fobbed me off with the same excuse: “I need to speak to my colleague.” That line became his default response, and nothing ever moved forward.
No one followed up. No one took responsibility. I chased for months while being strung along with false promises, losing out on time, energy, and other rental opportunities because I genuinely believed I had secured the place. That lie cost me dearly.
The way I was handled shows a total lack of professionalism, communication, or basic human decency. If this is how they treat prospective tenants, I can only imagine how they operate once you’ve signed a contract.
Avoid this company and avoid John. Don’t waste your time like I did.
Jeff · 27 May 2025
★★★★★ 5/5
GoogleHonest advice and quick responses every time we had a question. Felt supported throughout the sale and would happily use them again in future.
Arthur · 29 December 2025
Agent replied · 28 January 2026
Thank you so much for your lovely review! We're thrilled to hear that you felt supported throughout the sale and appreciated our honest advice and quick responses. It was a pleasure working with you, and we would be delighted to assist you again in the future. Best wishes!
★★★★★ 5/5
GoogleVery personal and friendly service; attentive, kept us informed and updated on progress of sale. Approachable for discussion and queries.
BARBARA · 20 November 2025
Agent replied · 20 March 2026
Thank you ever so much for your kind words! We're thrilled to hear that you felt supported throughout the sale process. It was a pleasure working with you, and we're glad we could keep you informed and at ease. Should you need any assistance in the future, please don't hesitate to reach out. Wishing you all the best!
★★★★★ 5/5
GooglePurchased a property with Knightons. John was very organised with viewings and had all the information that was needed for the property. He also progressed the sale along with no issues. I would highly recommend Knightons and will use them again.
C · 22 July 2024
★★★★★ 1/5
GoogleThey used to be a good agent, however in the last 2 years standards have slipped to unacceptable levels and I had to give my property to another agent.
I am a landlord of a few properties, however only one in the Essex area that Knightons initially let only (3 years) and then let and managed (6 years) with a few breaks in-between when I renovated the property.
From a property maintenance perspective, they were good, in particular Rosemary Harris and the handyman Burt were attentive, efficient and reasonable.
The lettings however went from good in the first 7 years to so bad in the last 2 that I had to take my business elsewhere. Specifically my dealing with the Manging Director Nicholas Whiddon where he was very polite on the phone and in person, but then just ignored emails and never sorted things out. After one tenant left, they found a new one and took a deposit. About 3 months in the rent payment didn’t arrive. I chased and chased Knighton, no response to emails. I then call to which I was told time and time again they had the money from the tenant and due to new accounting “software” it hadn’t been paid and they will BACS transfer the money straight away. Nothing. Chased and chased again. Just before 2 months was overdue, both payments came through. This cycle repeated several times. Not what you want when you have bills to pay and I probably wasted cumulatively about a week of time. Then more than 2 months rent was unpaid at which point Nicholas said they were having problems with the tenant and they intended to start legal proceedings. I asked for the tenants details to speak to them directly, radio silence. I asked for a copy of the notice they issued the tenant, radio silence. I then contacted my solicitor who recommended I look through all the documentation I had been given to see if I could find the tenants details to start dealing direct. I found the number and email on the inventory check in report and spoke to the tenant to be told she hadn’t lived at the property for months! She put it in writing and I forwarded it on to Nicholas to then be told they switched tenants a few months back and it was the new tenant who couldn’t pay. I then got him to send me all the documents, spoke to the new tenant directly and agreed a payment plan, something he should have been doing or at least discussing with the tenant and me options. The old tenant had left 1 months rent arrears. This should not have been allowed to happen. Nicholas said he would get that from deposit. I chased and chased and chased for about 4 months. No payment. So that’s £800 gone. With the new tenant she started clearing her arrears, but then eventually stopped paying in and I just told her to get out and I wouldn’t pursue her legally. £2400 gone. All because they changed tenants without discussing it with me and not reference checking.
I appreciate I only have one property and thus not a key client, but the level of service was so poor that I came and collected the keys, changed the locks, wrote off the money and moved on. Such a shame from what was a good estate agents.
I would urge anyone thinking of using them to read my experience and have a good think on whether using them is a good idea.
Anil · 20 March 2020
★★★★★ 1/5
GoogleAVOID !! Only giving one star because there isn't a zero star option. These guys took a holding deposit from us then took two weeks to confirm that the property was ours. When we asked 2 move in two weeks later than the original date they said no. When we asked for our deposit back they said no. Communication was absolutely abysmal throughout. I found the manager Nick to be mostly unavailable, did not respond to texts and emails for days and days and was quite rude when he finally did. 100 percent would NOT recommend.
Benjamin · 20 October 2024
★★★★★ 5/5
GoogleExcellent service from start to finish. Communication was clear, advice was honest, and the whole process felt well managed. Made what can be a stressful experience very straightforward.
Damari · 14 January 2026
★★★★★ 5/5
GoogleFriendly and professional service throughout. They were always easy to contact, kept things moving smoothly, and made the whole buying process far less stressful than expected.
Luna · 25 January 2026
★★★★★ 5/5
GoogleHighly professional estate agents who really know the local market. They kept me informed at every stage and handled everything efficiently. Very happy with the outcome achieved.
Michael · 14 January 2026
★★★★★ 5/5
GoogleHelpful, knowledgeable team who actually listen. They kept us updated throughout the process and made what can be a stressful move feel much more manageable.
Hailie · 29 December 2025
★★★★★ 5/5
GoogleReally smooth experience from start to finish. Communication was clear, viewings were well organised, and everything felt handled professionally without any pressure at all.
Bryce · 29 December 2025
★★★★★ 5/5
GoogleWe've just completed on our new house, and I can't thank Knightons, and Nick in particular highly enough. We managed to get everything done within the stamp duty window, Nick has been a great help. I would certainly recommend Knightons for other people looking to purchase a new home.
Ben · 20 March 2022
★★★★★ 5/5
GoogleFrom valuation to completion, the service was reliable and efficient. Staff were friendly, approachable, and clearly knew the local property market well.
Leonidas · 29 December 2025
★★★★★ 5/5
GoogleRealistic valuations, strong marketing, and regular updates throughout. Felt confident and supported from instruction through to completion.
Brynn · 14 January 2026
★★★★★ 5/5
GoogleI recently sold a property through Knightons and can honestly say the whole process was made very easy . I was kept informed along the way with everything related to the sale of the property . John Whitehead was very professional and …
Hilary · 22 April 2022
★★★★★ 5/5
GoogleFriendly and knowledgeable team who genuinely care about their clients.
Camren · 14 January 2026
★★★★★ 5/5
GoogleI recently sold my home through Knightons and was thoroughly impressed with the level of service and professionalism shown throughout. The advice and guidance given to me by Nick and John helped me to achieve a successful outcome during difficult economic times. Congratulations and thank you for a first class result.
Claire · 22 July 2024
★★★★★ 5/5
GoogleJohn Whitehead was totally supportive during the process of buying. He followed up our queries immediately and went above and beyond communicating between us and the seller. …
Jackie · 22 August 2022
★★★★★ 1/5
GoogleWorst agency ever. Taking ages until they respond and in the end your problem is not even fixed. Don't waste your time with them.
Aleksandar · 20 June 2025
★★★★★ 5/5
GoogleThey are very professional and I trust in their word. John is one of the best agents I ever met.
Leo · 19 April 2023
★★★★★ 1/5
GoogleAgent did not show up for a scheduled viewing. This is not professional , Contacting Knightons immediately I have been told that the agent is living a bit far away!!!!! I would say this was dishonest behaviour, never trust these agents. Avoid Knightons Estate Agents
Fan · 20 March 2022
Agent replied
I am sorry for this, however we had notified you that we would confirm the appointment on the day and tried twice to call you to do so with no response. If you would like to re-book the appointment please do not hesitate to contact us.
★★★★★ 5/5
GoogleI've dealt with the guys at Knightons over the past 10 months or so while trying to sell my flat through the Covid crisis. The market for flats during this time has been somewhat slow but Knightons kept working hard to try and obtain a sale. I had concerns due to how quiet the market was at some point's while the wider market seemed buoyant but the team kept me updated on the market in general and we got there in the end while the market for flats in the area remains subdued.
I've found the team to be reliable, hard working, honest and diligent not to mention reasonable on price compared to other agents I enquired with locally.
They have managed the process the whole way through and have been very helpful throughout. They have been especially helpful considering I have not been on site while the flat has been "for sale", so they've managed all viewings etc in a responsible fashion.
If you've got a property to sell in the area, I wouldn't hesitate to give John or Nick a call to discuss your needs.
Graeme · 23 June 2021
★★★★★ 5/5
GoogleThis the third time that we have rented through Knightons. We have always found Nick and his team supportive and very helpful in advising us. Many thanks.
Catherine · 20 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
