Knightons reviews

★★★★★ 1/5

Google

I would not recommend this estate agency. The properties they let out tend to be full of black mould and often come with a lot of issues that will cost you to fix. My experience dealing with Rosemary, John, and Nicholas was very negative, I found them to be unhelpful and misleading/lying throughout the tenancy process. During the tenancy when we would reach out to them about any issues, we would get little to no correspondence. When it came to moving out, they made unfair deductions from my deposit and provided little to no support in resolving problems. They seem to act entirely in the landlord’s interest rather than being fair to tenants. I strongly advise anyone considering renting through them to proceed with caution.

Moheer · 20 November 2025

★★★★★ 5/5

Google

I can’t praise John Whitehead enough! He’s honestly one of the loveliest estate agents out there, so patient, sokind, and his sense of humour makes even the stressful moments feel manageable. A genuinely wonderful person to deal with. I have had a very wonderful experience!! Thank you John!!

Katrina · 22 June 2026

★★★★★ 5/5

Google

I rarely do reviews, but these guys are so helpful & professional, nothing is ever too much trouble for them, their consistency & efficiency astounds me! There is a reason they’ve been in business so long, in a difficult & demanding economy, quite simply they’re bloody good & deserve to be! John, Trevor, Rosemary all so lovely, friendly & helpful. Nick is also all of these & additionally what he doesn’t know about property sales & Lettings is basically not worth knowing, don’t even think Google could match him tbh! All very much appreciated, will continue to recommend you to anyone who needs your services. Thanks again, Wendy 😃

WENDY · 19 August 2025

★★★★★ 5/5

Google

I had a really positive experience with Knightons. The team was professional, approachable, and very helpful from start to finish. Everything was handled efficiently, and I felt well looked after throughout the process. I would definitely recommend their services.

Carina · 22 June 2026

★★★★★ 5/5

Google

We recently sold our home and were incredibly impressed with the professionalism, communication, and dedication throughout the entire process. Everything was handled smoothly, and we felt supported from start to finish.

Benjamin · 18 March 2026

★★★★★ 5/5

Google

Highly recommend Knighton’s estate agents , I used this estate agents 2 months ago and I literally told them what I was looking for , gave them a price range for my budget . Within a couple of days I was offered a viewing , loved the property , (spacious , double rooms open plan kitchen) everything I asked for . I filled out all the forms , reference checked with in a day then they contacted me confirming I’m all good to go and to pick up the keys. I honestly couldn’t thank the guys enough as Iv dealt with other estate agent agencies in the past and no where near a quick , efficient , professional service like this one. I can’t believe the quick turn around I will definitely be using them again and can’t recommend them enough. 5***** service from start to finish.

Dounia · 19 August 2025

★★★★★ 5/5

Google

Excellent service with attention to detail. Paperwork was organised, timelines were clear, and questions were answered promptly. Felt like my interests always came first here.

Amira · 20 February 2026

★★★★★ 1/5

Google

Please do not choose this agency, it is the worst of the worst. The manager does not answer the phone and I have ordered the tenant to be evicted. Apart from not paying from February 2025 until now, May 2025, I have no response and he does not pay me regularly. In short, we are living abroad and he has taken us for a ride because we want to return to our home because I have had a stroke and the manager, Nicholas, acts crazy and does not answer. Please be careful, they are the best there are, there are many agencies like Baker, I recommend them, they are super responsible.

Maria · 29 May 2025

★★★★★ 5/5

Google

Fantastic service from start to finish. Knightons demonstrated professionalism and expertise at every stage, making what could have been a complicated process much easier. Their communication was clear, and they worked hard to achieve the best outcome possible. I would not hesitate to use them again in the future.

Cathy · 22 June 2026

★★★★★ 5/5

Google

Had a wonderful experience teaming up with Nicholas as Knighton Estate agents, we teamed up selling a house in Goffs Oak for £1,500,000. The experience was very easy and would love to team up again, thank you Nicholas

Simon · 3 August 2025

★★★★★ 5/5

Google

Professional and easy to deal with. Everything was explained clearly, timelines were realistic, and the whole process ran far smoother than expected.

Massey · 29 December 2025

★★★★★ 5/5

Google

After using Knightons, I can confidently say the service was outstanding. Every member of the team was helpful, responsive, and genuinely committed to providing the best experience. They handled everything smoothly, and I couldn't be happier with the outcome.

Cornelius · 22 July 2026

★★★★★ 1/5

Google

Was frequently met with patronising and belittling behaviour by Nicholas Whiddon. His manner often left me feeling disrespected and dismissed. Additionally, I found him to be persistently inconsiderate, displaying a lack of regard for my concerns and comfort in the property. This consistent behaviour created an unnecessarily difficult and uncomfortable living environment. Truly needs to learn empathy and communication skills. Extremely incompetent human.

L · 3 August 2025

★★★★★ 5/5

Google

I had a great experience working with Knightons. Their communication was clear and they were always responsive. The work was completed on time and exactly as expected. Overall, a very trustworthy and capable company.

Christy · 22 June 2026

★★★★★ 1/5

Google

Welcome to the worst Estate agents in the history of Estate agents. I wish to god there was a 0 star option, because, oh boy, these charlatans suck. Where does one start? You got an issue with your flat? Call them, message them, send a carrier pigeon! These mothers couldn't care less. John, Nick, Rosemary... you should all be embarrassed. Complicity in being a 2nd rate, 2 Bob agency. Problems with the flat the moment we walked in (see pics), that didn't get resolved a year later, by the time we left. Broken hob, broken freezer drawers, dirty and dust and GREASY counter tops. And all for the pleasure of £1300 per month. Outstanding! Give yourselves a big ol' pat on the back you disgusting, money grabbing heathens! I could go on and on for daaaaays about their complacency to do the bare minimum. It actually took the threat of legal action for them to fix a faulty washing machine 😂😂 they sent a second rate repairman to tell me it was our fault because the filter was dirty (it wasn't, coz I cleaned it) and then, when they send an actual electrician round, he says the things on it's last legs due to a faulty component... Sacre bleu!!! I suspect, being in Buckhurst Hill and all, they're only concerned with the big spenders! But, alas, go with them at your own peril. We are just but peasants in their eyes. "Get em in and forget em". The motto of Knightons Estate Agents. Peace ✌️

Jamie · 20 February 2026

★★★★★ 5/5

Google

Knightons managed the rental of an apartment, in which I had a one third share, from 2017 until 2024. They found good tenants to occupy the flat. They promptly reported defects and required maintenance, and we were able to resolve these matters quickly and efficiently. When the time came to sell the apartment, Knightons handled the matter very well, even though it took many months to conclude the process. All my contacts at Knightons were polite and helpful.

Greg · 20 March 2025

★★★★★ 1/5

Google

John was great to deal with throughout the process apart from being let down with 2 days notice from moving into property leaving me disappointed and left to sort out returning a sofa, bed and wardrobes at expense to myself so close to Christmas. Highly unprofessional giving me 2 days notice via email that the property was no longer to be let and to let them know bank details to return deposit. Very dissatisfied with service led to believe the property was mine…

Charlie · 18 April 2024

★★★★★ 5/5

Google

Knightons delivers reliable and professional services with a strong focus on quality, efficiency, and customer satisfaction, making it a trusted choice for clients seeking consistent and well-managed solutions.

Cindy · 22 May 2026

★★★★★ 5/5

Google

An outstanding experience from start to finish! The team was professional, responsive, and genuinely cared about finding the right property for me. Their market knowledge and attention to detail made the whole process smooth and stress-free. I wouldn’t hesitate to recommend them to anyone buying, selling , or renting.

Natalie · 19 August 2025

★★★★★ 5/5

Google

Professional, approachable, and highly knowledgeable about the local market. We always felt our best interests were the priority, and the sale was completed efficiently without unnecessary delays.

Elise · 6 March 2026

★★★★★ 5/5

Google

As first-time buyers, we appreciated the clear guidance and honest advice we received. Every question was answered promptly, and the whole experience felt straightforward, stress-free, and well-managed.

Sarai · 6 March 2026

★★★★★ 1/5

Google

I’m sorry to have to put public what I’ve been subject to be it has to be said !!! Felt with John from knightons , he has made me feel like second class citizen. Went to view a flat they had for rental in Woodford green, I was shown the flat to which I was please with . I knew I wanted it straight away so informed john at viewing . I was told to wait for a phone call back which never Ever came ! I rung on 4 different occasions and was told by john he is waiting for nick to come back to office which is fair enough but doesn’t take 5 days !?. The flat that they didn’t check my paperwork which would of showed I was well over needed criteria . I can only think that I was discriminated for reasons to do with my appearance. My appearance didn’t fit John’s criteria, to which why I was subjected to this discrimination. John would want someone that looks similar to himself in terms of race it seems . I am a well established plumber and gas engineer was a running successful business so I have no reason to lie and still don’t understand till now why I was never called back ? Don’t waste your time with the discriminative people ! You will be disappointed!

Jamie · 20 August 2025

★★★★★ 5/5

Google

Very professional from start to finish. Clear communication, honest advice, and quick responses made the whole buying process smooth and stress free. Would happily recommend to friends.

Caitlin · 20 February 2026

★★★★★ 1/5

Google

As a tenant, I had a terrible experience. Their communication was bad - they would not respond to emails or calls in a timely manner, but great delays. They would not take proper care of their property, e.g. I raised repair needs that got ignored. Hence, they fail both in property services and in customer service. Overall, I just recommend anyone to please avoid Knightons.

Alina · 20 December 2025