5/5
TrustpilotEmily at Castle Bromwich
Emily was a star whilst dealing with letting our property, efficient, good communication and was extremely helpful throughout the process. Would not hesitate to use again or recommend!
Trusted Agent profile · Eastwood
Burchell Edwards Eastwood reviews
★★★★★
474 reviews across 2 platforms
134 Nottingham Road, Eastwood, Nottingham, NG16 3GD, NG16 3GD
Burchell Edwards's office in Eastwood, at 134 Nottingham Road, is rated 3.7 out of 5 across 474 reviews on two platforms, including 227 Google reviews rated 4.7.
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Reviews
Every review we hold for the Eastwood office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFirst time buyer nightmare
I am a first time buyer and it's really sad that my first experience of buying a house has been such a bad one. Only good thing is that I'm going to take my custom elsewhere before paying any money.It all started with me seeing one of their morgage advisors and in all fairness it was a fantastic experience and made me happy enough to start my search for a house with burchell edwards. We was approached immediately after our meeting with a very pushy estate agent booking us in for a viewing, which we went along for and actually loved the house. So we began the process of making an offer on the house on question. When our offer was rejected we decided to up our offer because we liked the house quite a lot. We started to get pressured by the estate agent as she had a lot of viewings for the property. So we decided to up the offer again, and then found out the they had withheld information and it was in fact leasehold. If we upped our offer the property would be free hold on completion. So we upped our offer, with the guarantee that the property would be free hold.We decided to use a recommendation for another morgage adviser, not through burchell edwards and this is where the service quickly plummeted. We was made feel guilty for choosing another advisor and was told that our accepted offer was no longer standing as they had accepted another offer. (I wonder if they are staying within burchell edwards for their morgage)? Overall we had a really poor start to the housing market. Communication was poor, we was misleaded and fed false information. When our offer was accepted it was no longer viable because we decided to use somebody else as our morgage adviser. I would avoid burchell edwards at all costs, horrible service, rude staff and a very patronising manager (Castle Bromwich Branch). Will never use again to buy or sell a future property. I thank them for such a poor service though, because ive not had another experience like them since.
1/5
TrustpilotIf I could give this company zero stars…
If I could give this company zero stars I would. Beware sellers, because a lot of your potential buyers either don't get to book a viewing or make an offer unless they allow themselves to be bullied into meeting with Burchell Edwards mortgage advisor even if you already have a full AIP in place. We stopped viewing anything that Burchells had on sale, which was a pity as there are a few we may have purchased. Thankfully we are currently buying through another estate agent where we had a totally different experience
5/5
TrustpilotA fantastic service Supplied by Emily…
A fantastic service Supplied by Emily from the castle Bromwich branch. Emily kept me updated every step of the way until the contract was signed. I would definitely recommend Emily.
5/5
GoogleBurchell are not the cheapest but we thought most professional. They sold our property very quickly and thanks to Jessica's guidance we got a higher price than we expected, so well worth the money.
5/5
GoogleThe Eastwood branch of Burchell Edwards recently sold our house in just two weeks.We have been delighted with the amount of interest,help and support afforded to us by the staff.They have also been of great help in our search for a new home.Nothing has been too much trouble for them. Their advice and assistance has been invaluable throughout. Such a high level of service was a surprise to us and unexpected. The whole team are friendly,efficient professional and a pleasure to do business with.We recommend Burchell Edwards without reservation. Moira & John Gaskin Selston
4/5
GoogleI was overall very happy with my experience with Burchell Edwards in Eastwood. They found me a buyer within a week and Jessica in particular was excellent when it came to dealing with both my concerns and the concerns of my buyer.
Agent replied · 24 October 2024
Hello, thank you so much for taking the time to provide our Burchell Edwards team with a lovely review. We are so happy to hear Jessica and the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GoogleWhat an absolute joke outfit terrible service no follow up call as promised, wrong details/description of our property in the summary these are the most unprofessional estate agents I have ever come across!!! They were a problem from the very beginning. Every time I had to call the office, somebody different would answer and there would be no record of what was going on, rude people no apologies from them on not calling back to me makes me think how this business still survives.
1/5
TrustpilotPoor and lazy real agency
I have been calling this agency for the past 3 days with zero response to my calls and emails.No one ever answers the calls, the agents do not reply to any emails.What’s the point in advertising properties for sale when you are too lazy to respond!
5/5
GoogleDealt with the whole team here for both sales and Lettings all were really helpful. Thank you for making it as stress free as possible!
5/5
TrustpilotThank you to Emily and Tom at Castle…
Thank you to Emily and Tom at Castle Bromwich for their help and support with letting our property. Helpful and good communication
5/5
TrustpilotAmazing staff!
The first time I went into burchell edwards, the staff were very polite and welcoming. Me and my partner spoke with Alisha who showed us round some of their properties and Emily helped us with final details of our application to rent our home. They were super helpful and we would always choose Burchell Edwards if we ever needed to move.
5/5
GoogleThe best local estate agents! Smooth move from start to keys being handed over. What a great team of people! They made moving easy and it was our first move after 21 years. Thank you to you all. Choose Burchell Edwards, Eastwood. Five stars from the Kirks
5/5
TrustpilotGreat service
I found a property to let through Burchell Edwards. I had Lisa throughout the process who was efficient, timely and honest throughout the entire time. Any query or concern Lisa always contacted me to reassure and let me know exactly what was going on. Upon collection of keys Lisa also ensured all health and safety guidelines were adhered to. Excellence service and I’d recommend to anyone. Thank you again Lisa :)
5/5
TrustpilotThank you to Emily & Tom for all your…
Thank you to Emily & Tom for all your hard work Good communication, very professional
1/5
TrustpilotUnethical treatment
Unprofessional, unethical and extremely pushy. I have never had an experience like this before where the agent and the vendor wanted to dictate to my partner and I whose services we could use in terms of an advisor. Withdrew our offer as we found a better place, but I would not recommend BE at all. Steer well clear. They make you feel as if you owe them something! Awful experience!
5/5
TrustpilotThanks to Amee and a team in Castle…
Thanks to Amee and a team in Castle Bromwich branch. Very professional and helpful.
4/5
TrustpilotI am a professional landlord & moved…
I am a professional landlord & moved over to Burchell Edwards (B.E. ) Some five years ago. I have completed numerous Lettings through B.E. & always found Emily to be extremely competent. Since Christmas 2023 we have completed on three new tenancies ( most recent 25.06.23) and all went smoothly.
1/5
TrustpilotPushy salesman only willing to progress…
Pushy salesman only willing to progress your offer if you use their in house mortgage broker which are no cheaper than a comparison site but charge you £600 for the privaledge. I would never use these to market my house, they get more commission from selling a buyer a mortgage than the sale of your property. They do not act in the best interests of the seller.
5/5
GoogleAbsolutely amazing customer service, first time renting my own place and couldn’t of gone any smoother, from the viewing to the application to finalising everything. Jemma and holly kept me updated throughout the process and any and all enquiries have been answered quickly and very detailed, thank you very much for all the support throughout.
1/5
TrustpilotI can’t believe they have charged…
I can’t believe they have charged almost £300 just to renew with my previous tenant ! They are expensive for their maintenance so don’t go there. Plenty more companies out there ! I can’t wait till my contract finishes with them ! Useless and full of lies !
5/5
GoogleBillie Ferris ( Eastwood branch) was amazing, I was looking for a home in Eastwood and booked an appointment to see a property, she advised me to view 2 properties, 1 I had no interest in. After viewing, I put in a offer on the property I least expected! Thankyou Billie, you came up trumps and now I live in a wonderful home.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotReceived Excellent service from Emily
Received Excellent service from Emily. Thomas was good as well.
4/5
TrustpilotFriendly Service
All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.
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Tell us what you need and we'll put you in touch. Burchell Edwards Eastwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastwood.
