Trusted Agent profile · Eastwood
★★★★★
472 reviews across 2 platforms
134 Nottingham Road, Eastwood, Nottingham, NG16 3GD, NG16 3GD
Burchell Edwards's office in Eastwood, at 134 Nottingham Road, is rated 3.7 out of 5 across 472 reviews on two platforms, including 227 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Burchell Edwards Eastwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastwood.
Every review we hold for the Eastwood office, from every platform, shown as written. First names only.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
5/5
GoogleLast year I purchased my first property through Burchell Edwards and I was very pleased with the service. I also use Lianne Ward-Turner as my mortgage advisor and I was very impressed. Lianne never fails to provide you with the help and support required and therefore I would highly recommend her and Burchell Edwards to anyone.
5/5
GoogleGrace & Holly absolute credit to the team! Helped us move into our property quick and easy A*** from me :) Thanks again.
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
5/5
GoogleThanks to the Burchell Edwards team for a great job. They helped me rent my first home in England. It was quick and easy with them.
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
5/5
GoogleOut of all of the estate agents by far the Josh most professional and the easiest to speak to, first agent that took us around the house and generally looked like he wanted us to take the property, prices as far as estate agents go but you get what you pay for and its worth every penny.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
GoogleStaff at burchell very excellent on their job, they helped us a lot to get our first home in the UK cheers to team burchell
5/5
GoogleExcellent Service - Easy to get in contact with and keep you informed throughout the whole process. Tyler and Lee have been first class often going above and beyond to get the deal across the line swiftly.
5/5
GoogleTyler and lianne gave 110% to find a new buyer super quick so we didnt loose our property when our chain collapsed ! Brilliant
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
1/5
GoogleWorst estate agents going! Never fixed problems in the properties, even after reporting multiple times! Avoid like the plague!
5/5
GoogleExcellent customer service from holly and jemma. Answered any questions from day one and kept us up to date. Always on time with everything and was fantastic from start to finish
1/5
TrustpilotVile company and totally…
Vile company and totally unprofessional. As previous reviewer mention about pushiness onto using a broker of their choice, so much so they cancelled a viewing because I already a broker sorted. This company should be audited thoroughly by the ombudsman.
1/5
TrustpilotWas rude and impatient didn’t give us…
Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time
5/5
GoogleLee at Burchell Edwards has been so helpful during my whole move process. I couldn’t recommend him enough!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Burchell Edwards Eastwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastwood.
