Trusted Agent profile · Brownhills
Verified
★★★★★
125 reviews across 1 platform
1 High Street, Brownhills, WS8 6ED
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Brownhills, at 1 High Street, is rated 4.4 out of 5 across 125 reviews on 1 platform, including 125 Google reviews rated 4.4.
Every review we hold for the Brownhills office, from every platform, shown as written. First names only.
5/5
GoogleNothing but positives to say. Recently bought 2 properties through goodchilds and they were Brilliant from start to finish. Wouldn't hesitate to recommend them.
Hiya, thank you so much for your lovely review. We really appreciate it. If we can help in the future please do not hesitate to contact us :-)
5/5
GoogleAlways impressed with the service provided, Rebecca is always prompt and professional and the communication is excellent.
Hi Gary, thank you so much for your review. I know Rebecca prides herself on her work and really appreciates your feedback.
5/5
GoogleLeanne was truly amazing, I was so worried about having to sort everything from tv licence to water and she put me in place with everything , lovely lady xPositiveProfessionalism
This message has been passed on to Leanne for you. Thank you for a great review.
1/5
GoogleJust pathetic. Rubbish service. Please avoid at any cost. We were looking for a house ( 2 bed flat in walsall) for our son who is earning 17k yearly. Plus universal credit 2k per year while the rent of the property was just 450 a month. We have been told that income is not enough. We have been told that our son is earning 7.20 in 2019 while the minimum wage rate is 8.20 . Original documents were provided. Clear case of discrimination as we are Romanian nationals. If anyone replies oh we cant find you in our system or similar I would upload the documents to prove you wrong. So people please dont waste your money..
A Rebel, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one however as explained to you following your visit to branch we can only take into consideration official documented income. If you wish to discuss further please do not hesitate to either contact the office on 01543 226655 or pop into branch.
1/5
GooglePut deposit down for house and passed all refrence checks, credit checks, and employer refrence check, brought my tenants liability insurance and was told i would be able to pick my keys up the following friday by Sue. Got a call following week asking for my bank statement and wage slips by leanne even though i had been professionally checked by a tenancy refrence company. Then a day to the month after my holding fee was placed i got a call saying that they are witholding my deposit and the house is back up for let. Really unprofessional as they could have notified me of this but chose not to, would avoid letting with goodchilds. Seaking advice from ombudsman now as i have been mislead by the unprofessional behaviour of the agents.
Matt Hughes, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I do believe we have provided you with information explaining the requirements and timescales. If you'd be willing to provide more feedback, please reach out to us at 01543 226655 so we can assist you further.
5/5
GoogleSold my house within a week thanks to Kerry and the team. Very easy and zero issues. Would happily use again! Christian Chapman
Hiya, Thank you so much for the great feedback! I know Kerry prides herself on her work and this means a lot to Kerry and all the team :-)
5/5
GoogleVery helpful throughout tenancy and quick to respond to issues, particularly Becky and Leanne who were very responsive to meet our needs.
Thank you for taking the time out to leave a review. I know this means a lot to Leanne and Rebecca.
5/5
GoogleJust completed the sale of my property lovely staff very friendly helpful nothing to much trouble helped all the way through always at the end of the phone if I needed help would highly recommend
Hi Linda, Congratulations on your move. Thank you for your review. It was a pleasure working with you. All the best in your new home.
5/5
GoogleI would like to thank all that staff on the lettings side of goodchilds estate agents. Always ready to help if you need it . Never once had to complain. When I lost my job they were on hand with advice . Once again thanks again for all your help over these past few years . Brilliant service 👍
Hi Anthony, thank you so much for taking the time to leave a review. I know the lettings team always try to help where possible and this review means a lot to them.
5/5
GoogleLeanne was very helpful and friendly, and made the whole process happen very quickly as I wanted to be the the property soon. Thanks!
Thank you for your kind words. I will be sure to pass this onto Leanne :-)
5/5
GoogleVery Professional and Bespoke to the needs of their landlords. I have dealt with a large number of Estate Agents over the years but Anisa and her team are A1.
Hello Mr Mulligan, we are very happy to have provided you with such a positive experience! We appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleA big thankyou to Elaine for helping me and my boyfriend through the process of buying our first home together! So helpful and made the process so smooth and any question were never a hassle to ask. Thankyou so much!! Xx
Hello, Thank you for leaving such a glowing review. Congratulations on the purchase of your new home, i'm glad we could help.
5/5
GoogleFantastic service.. highly recommend
Thank you so much for your positive feedback, appreciate it
5/5
GoogleExcellent friendly service from beginning to end I can recommend without hesitation
Ah thank you so much Brian, really appreciate it. All the best for the future.
5/5
GoogleAnisa and Ben are both professional and friendly and it is always a pleasure to work with them
Rachel Clarkstone, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Goodchilds Brownhills
1/5
GoogleWill gladly rip you off saying houses are worth £10,000+ more than they're worth and make up fake bids from others to push your offers up, they aren't in the office when I ring (surprise surprise) and never ring back and only offer 15 minute viewings because they're "always busy", so it's really bad customer service considering you want to potentially buy a house.
Hello Mr Harris, I would like to get some more details about your experience with us as it appears your review is not quite the case, I would be interested to know if you have a different version so i can get to the bottom of this. I believe a mortgage surveyor has valued the current property you are still purchasing at a lower figure than what you originally offered and this has been renegotiated at the lower price in order for you to proceed with. I can assure you all offers are recorded and under no means are they fabricated. We do follow all laws and regulations and what you have suggested would be against the code of practice 9b and 9c. When you called yesterday my colleague Lisa was currently on to your partner and i believe she called and left you a message to call back, again please notify me if this weren't the case and i will look into it.
1/5
GoogleThis esate agent very rude and obnoxious people and arrangant behaviour towards thier customers just asked about a property to let and they make you feel like your 500000 property wudnt recommned this estate agent to anyone as there is also an hint of racism there
Hello Mr Haashim, firstly it saddens me to think you feel this way and i can assure you the staff are only here to help and we do have certain criteria to meet and so i do understand the frustration if you did not meet that. Goodchilds have a zero-tolerance policy against discrimination of any kind, i am Asian myself and i would not tolerate this in any form.
5/5
GoogleI was very impressed with the service I received from Abbie when buying my first property ...I didn't have a clue but she was always very helpful and delt with any issues straight away. Very professional, friendly, easy to get hold of and kept me informed via email or phone calls. Definitely be dealing with them in the future, thank you very much :)
Annabelle Plaster, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Goodchilds Brownhills. Thanks for taking the time to leave a review.
1/5
GoogleWorst experience I ever had with estate agency.Poor comunication. Put deposit down for house and passed credit checks, employer confirmed my referrence,give them payslips and settlement status number, brought my tenants liability insurance.Had a guarantor, and still been rejected
Hello, I'm sorry you feel you had a negative experience. When there are multiple tenants applying for a property we have to take everyone into account, unfortunately as a result of this the application was rejected. If you have any further questions or if we can be of any help, please do not hesitate to contact us or pop into branch.
5/5
GoogleBrilliant. They were my sellers agent, but we're far better than the agents for my sale. Regular contact, always ready to chase leads, especially with my very poor lawyers. Polite and helpful every one. I would recommend.
Hiya, Thank you so much for your review. I hope you are all settled in now. I'm glad we could help you.
5/5
GoogleEverything ran very smoothly from start to completion. I also used there inhouse conveyancers which were also excellent . Would 100% use again
Hi Richard, Congratulations on the sale of your property. Thank you for a glowing review, it's appreciated. If you require our services again we would be happy to help. Have a lovely weekend.
5/5
GoogleAbsolutely fantastic team and service. Made the whole buying process really easy. Would highly recommend them to anyone.
Hi Dave, thank you so much for your review. I'm sure you'll be very happy in your home.
5/5
GoogleA fantastic all round speedy service from good childs from the start, sold our house within the first 2 weeks. Friendly faces and always there to take your call. The whole experiance from goodchilds was professional and compassionate. If there was a 10 star rating then hey it would be 10/10.
Hello Mr Boden, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Goodchilds Brownhills.
5/5
GoogleWow what a service very fast in dealing with a propety we wanted to rent Nothing was too much effort for Leanne and Rebecca Above and beyond what I expected Keep up the good workPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Newton Fallowell's Brownhills office has 125 reviews across 1 platform: 125 on Google.
Newton Fallowell Brownhills is rated 4.4 out of 5 across all 125 reviews, and 4.4 out of 5 on Google from 125 reviews.
Newton Fallowell Brownhills, 1 High Street, Brownhills, WS8 6ED.
