Every review we hold for the Brownhills office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuch a great experience with Goodchilds Brownhills. Angel especially as she was friendly, helpful, and kept me up to date with any information and updates. Communication was quick and clear, and Angel & the team went out of their way to make sure everything was sorted. Thank You again.
Highly recommend!
O · 16 December 2025
Agent replied · 26 December 2025
Thank you so much for a great review! It really does mean so much. It was a pleasure working with you. Congratulations on your new home and please do not hesitate to contact us if you need anything in the future.
★★★★★ 5/5
GoogleWe purchased through Goodchilds. Elaine was super helpful throughout the process, she kept in regular contact and went over and above to ensure any issues were dealt with to allow the sale to proceed.
Scott · 25 December 2024
Agent replied · 8 January 2025
Hello Scott, thank you so much for taking the time to leave a great review. I know these kind words mean a lot to Elaine and all the staff, we really appreciate it. We wish you all the best in your new home.
★★★★★ 5/5
GoogleFantastic service from all the staff, they all worked hard and managed to help sell my moms house within 8 weeks from start to finish, this was a big help as she was going into full time residential care at the grand old age of 90 years young! I would like to thank all the team and in particular Zoe who was outstanding. Thank you all, regards Malcolm Russon, house sold 30 Field Lane, PelsallPositiveResponsiveness, Quality, Professionalism, Value
Terry · 27 August 2021
Agent replied · 20 June 2024
Hello, thank you so much for your kind words. I'm so glad we could help make the house sale go through as smoothly as possible. It means a lot to all the team at Goodchilds knowing their hard work has paid off and we have another happy customer.
★★★★★ 5/5
GoogleWeve recently purchased a house through Goodchilds and i cannot thank Anisa and the team enough! It has been one of the most stressful 5+ months - tears, laughter, upset.. you name it - its happened! Anisa has been nothing but kind, informative, supportive and reassuring. We will definitely be coming back to use the team again for future sales or lettings! Thanks again GC team! The moving gift went down a treat too ;) xPositiveResponsiveness, Professionalism
Leah · 27 August 2021
Agent replied · 20 June 2024
I'm glad we could help and put your mind at ease when needed. Thank you so much for such a positive review. I'm glad you enjoyed the present :-) All the best i your new home
★★★★★ 5/5
GoogleSubject: Urgent Complaint Regarding Unresolved Issues and Lack of Repairs
I am extremely disappointed and distressed by the appalling conditions of the property managed by Good Child's Castle Management. Despite assurances that the hole in the roof would be repaired before our move-in, it remains unresolved, leading to irreparable damage to my daughter's ashes.
Rebecca, seemingly the sole employee, has repeatedly assured us of repairs through numerous emails, yet no action has been taken. Her lack of customer service skills and refusal to address the necessary repairs are unacceptable. True Pilot reviews highlighting her poor performance are indeed accurate.
The property exhibits severe issues, including a worsening hole in the roof, a persistently running sink, poor plumbing, and unbearable dampness. This renders the home uninhabitable, a fact known from a previous complaint by Dan in Walsall housing complaints.
I am left with no choice but to pursue legal action against Good Childs, Castle Management and Michael for this egregious experience. Rebecca's consistent lies and fraudulent behavior need to be addressed, and her termination is warranted.
This ordeal has been emotionally distressing, and I am committed to making this a costly suit to hold responsible parties accountable for their negligence and mistreatment of consumers.
Update: Rebecca is fabricating repairs being scheduled via email. I’m flabbergasted because I’ve reached out directly to the contractors and they were never coming out.
Do not use this company
Kristin · 21 April 2024
★★★★★ 5/5
GoogleMy brother and i would recommend Goodchilds to anyone. Their professionalism, experience and perserverance is second to none. Despite a couple of non starters along the way we have now completed the sale of our late parents home. Cannot thank Zoe and Alisa enough for keeping us informed at every step.
Thankyou so much ladies for the support and care you gave us.PositiveResponsiveness, Quality, Professionalism, Value
Susan · 27 August 2022
Agent replied · 20 June 2024
Thank you so much Susan. I'm so glad we could help you. If ever you need anything else please do not hesitate to contact me. Thank you so much for your feedback.
★★★★★ 5/5
GoogleI have recently completed my house purchase through Goodchilds, and I must say that from beginning to end the service was impeccable... I dealt with Anisa and she was lovely from the beginning, very helpful throughout, and quick to respond to any queries.. I had a lot of support and reassurance and I am so glad that I purchased through Goodchilds.. Thank you so much & keep up the great work !!!!PositiveResponsiveness, Professionalism
Beauty · 27 August 2021
Agent replied · 20 June 2024
Thank you so much for your kind words. I'm glad i could be of service and put your mind at ease when needed. All the best in your new home, it was a pleasure working with you
★★★★★ 5/5
GoogleReally helpful, always on the ball with chasing up solicitors and making sure everything goes as smoothly as possible, special thank you to Elaine and all other team members who have helped with the sale!
Alex · 25 September 2024
Agent replied · 25 October 2024
Hi Alex, Thank you so much for your review. Congratulations on the completion of your property and we wish you all the best in the future.
★★★★★ 5/5
GoogleThe service supplied was brilliant nothing was to much trouble. The staff were always very friendly and helpful. I was kept informed of all steps. Elaine Dunn was brilliant she never gave up. Thanks again Elaine and Goodchild's for all your hard work. I would recommend this company.
Zsolt · 22 January 2024
Agent replied · 20 June 2024
Thank you so much for leaving a great review. It means a lot to everyone here.
★★★★★ 5/5
GoogleI have successfully completed my application for a home through Goodchilds. Looking forward to moving in. Rebecca Evans has been dealing with me since day 1... Honestly, she has been wonderful and has communicated at every step and kept me … More
Mehmood · 5 August 2025
★★★★★ 5/5
GoogleHad a great experience with Goodchilds from start to finish, Elaine was very knowledgeable professional and answered any questions or queries I had, would definitely recommend goodchilds quality service
Lisa · 18 November 2024
Agent replied · 9 December 2024
Hi Lisa, Thank you so much for your review. Your kind words mean a lot to Elaine. I'm glad we could help, wishing you all the best in the future.
★★★★★ 5/5
GoogleFantastic experience from start to finish - thank you to Anisa Lauren and Elaine for going above and beyond to help us sell our home - can highly recommend Goodchilds Brownhills for a friendly professional service
Philip · 27 July 2024
Agent replied · 26 August 2024
Hiya, Thank you so much for your brilliant review. We really appreciate it. I'm so glad we could help, we wish you all the best in your new home. You know where we are if ever we can help in the future. Thank you so much for our gifts as well we really didn't expect anything.
★★★★★ 5/5
GoogleAnisa used to work with me so review may seem bias not worked together now for over 10 years great office and great staff - it was strange being a customer but don’t take my work for it if your house is on the market and not sold call them and test for yourself
David · 19 August 2025
Agent replied · 9 September 2025
Hiya, thank you so much for my glowing review :-) it really means a lot.
★★★★★ 5/5
GoogleAbsolutely excellent service from Goodchilds. Our agent Elaine went above and beyond with multiple viewings and accommodated our limited availability until we found the right home. Thank you.
Stephen · 4 November 2024
Agent replied · 11 November 2024
Hi Stephen, Thank you so much for an amazing review and acknowledging the extra efforts from Elaine, I know she really appreciates it. I'm so glad we could help you and we wish you all the best in your new home.
★★★★★ 1/5
GooglePoor communication skills, goodchilds don’t care. I accepted not getting my deposit back so I didn’t have to deal with them again after all the lies that the staff were saying. Fences were broken for 18 months the fire was broken the cooker was broken. The shower was broken and so was the floor panels and the heating. I would not recommend
LEWIS · 21 June 2022
Agent replied · 20 June 2024
Hello Mr Lewis, thank you for your feedback. It is unfortunate that you feel this way as i can assure you we do care. We are very thorough with our inventories and they are there for instances like this where disputes may occur.
★★★★★ 5/5
GoogleRebecca was very helpful and the process was smooth and quick, everything was well communicated and all queries were responded to quickly, office is friendly and welcoming, recommend
James · 25 September 2024
Agent replied · 25 October 2024
Hi James, thank you so much for taking the time to leave a review. Your kind words mean so much to Rebecca and everyone here. We hope you are all settled in and enjoy your new home.
★★★★★ 5/5
TrustpilotWe dealt with the Retford branch
We dealt with the Retford branch, absolutely superb service from Andrew, Alex & Alex, very professional & courteous from beginning to end. All the staff seemed to have a “nothing is too much trouble” attitude. Thank you would definitely use N&F again.
Kev · 22 July 2026
★★★★★ 5/5
GoogleThank you so much to the team at Goodchilds, Brownhills. We had one of the most difficult cases with problems either side of my chain but Goodchilds, and in particular Anisa, ensured we were kept up to date at all times. The selling of my property was dealt with smoothly and professionally and communication was excellent. I have no hesitation in recommending Goodchilds.PositiveResponsiveness, Quality, Professionalism, Value
Michelle · 21 June 2021
Agent replied · 20 June 2024
Ah thank you so much Michelle. I hope you're all settled into your new home.
★★★★★ 5/5
GoogleAnisa, Lauren, Angel and the Goodchild Team. Thankyou for selling my property. Excellent communication and honesty through out the process. Very much appreciated.
Cam · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for leaving a review it means a lot. If we can be of any assistance in the future please do not hesitate to contact us and we'll always help you. All the best in the future from the Goodchilds Team.
★★★★★ 5/5
GoogleWe used Goodchilds to sell our house, and they were amazing from start to finish. They kept us updated with regular calls, chased the solicitors when needed, and made the whole process so much easier. Thank you!!
Chloe · 12 December 2025
Agent replied · 26 December 2025
Hi Chloe, thank you so much for your kind words. We really appreciate it. It was a pleasure working with you. Wishing you all the best in your new home from everyone here at Goodchilds :-)
★★★★★ 5/5
GoogleReliable agent. Their Staff Elaine was very friendly and supportive in all the aspect to complete my purchase. I love to deal with them again.
Regi · 18 October 2024
Agent replied · 25 October 2024
Hi Regi, Thank you for your kind words. Elaine and the rest of the team really appreciate it. Have a great day.
★★★★★ 2/5
TrustpilotRecently put my house up for sale with…
Recently put my house up for sale with the Leicester Forest East branch. Initially service appeared very good, responses were quick and Zak and Thomas that came out were very friendly and appeared to know what they were talking about. The process of putting it up for sale was smooth. However after that there was very little communication. In 10 weeks, I had two viewings. Several viewings were cancelled and no attempt made to rearrange them. I am aware that the market is challenging at the moment but it felt like NF were passive and waiting for people to contact them rather than pushing the house as much as they could. Customer service when calling the office was poor and staff often appeared confused and unable to resolve issues themselves. Often they confused me with other vendors and therefore gave me false information (e.g rang me and told me I had 3 viewings when in fact they were for a different house). There was no check in with me at any point to review the approach or see if I wanted to drop the price. When I asked to end the contract, I was told this would be done after the two week notice period but the listing is still showing on Rightmove and no one has come out to remove the sign, preventing me from listing with a different estate agent.
Kirsty · 29 June 2023
★★★★★ 5/5
GoogleTimes are hard and there is a lot of pressure and competition with the housing market. Rebecca and team kept me updated of progress and helpful throughout the process. I would highly recommend the team and would ask them again to support me for my next property move!
Hazel · 21 June 2023
Agent replied · 20 June 2024
Hello Hazel, Thank you so much for your positive review. I know this means a lot to the team. Please do not hesitate to contact us if we can be of any help in the future.
★★★★★ 5/5
GoogleI would love to thanks Elaine for all her hard work selling my house.Brilliant job.
Best Estate agents. Thank you.
Lynne · 8 December 2024
Agent replied · 26 December 2024
Hello, Thank you so much for a great review! We really appreciate it. Your kind words mean a lot to Elaine. Thanks again.
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