5/5
GoogleWe were only purchasing but in general everything was good. Abbie was very helpful although it became frustrating at times when there was a failure to return calls.
Trusted Agent profile · Brownhills
Goodchilds Brownhills reviews
★★★★★
345 reviews across 2 platforms
1 High Street, Brownhills, WS8 6ED
Goodchilds's office in Brownhills, at 1 High Street, is rated 3.6 out of 5 across 345 reviews on two platforms, including 200 Google reviews rated 4.5.
Reviews
Every review we hold for the Brownhills office, from every platform, shown as written. First names only.
Google1/5
TrustpilotTerrible Sale Staff - AVOID!
Very unpleasant experience at Newtonfallowell Lincoln. Unprofessional, rude and incompetent office staff, with no help what so ever in getting my house sale completed. I would never use this estate agent again, as the whole experience was upsetting and stressful!
5/5
TrustpilotI have been dealing with newton…
I have been dealing with newton fallowell estate agents in oadby for over a year now .helping me to rent out a property I have and also selling a property.The staff at the oadby branch .are very approachable. And proffesional I have been very happy with the service.help and advice and will definitely use the oadby branch again a very satisfied customer .Helen cart thank you x
5/5
GoogleWe dealt with rebecca evans in the brownhills office, in regards to a property we was interested in, she was very helpful and and we always had quick responses, excellent, very pleased.PositiveResponsiveness, Quality, Professionalism
Agent replied · 20 June 2024
Hello Mr Webb, thank you for taking the time out to write a review. That's much appreciated and I'm glad we could help.
1/5
TrustpilotI rented a flat for 17 years
I rented a flat for 17 years, I never missed a payment, it was no fault of mine I had to leave, now I have been trying tip get my bond money back, I have been waiting since September last year, I do not recommend this company for renting, very disappointed
3/5
TrustpilotNot overly impressed
They handled the sale of my house, which went to OK, albeit painfully slow, especially given the fact it was a cash transaction, due mainly in part to the in-house solicitors they placed us with - complete muppets! It can be argued that they should not be marked down because of this, but I am old school and they have a responsibility for their partners.
1/5
TrustpilotDont want to pay contractors …
Contractors Becareful with Lichfield Branch,owed us nearly £10k from multiple Jobs,gets the job done and gets paid from landlord and don't want to pay the contractors.It's been more than 1yr waiting for the work completed by us.
4/5
GoogleVery helpful staff. Couldn't have done it without you! Many thanks
Agent replied · 20 June 2024
Hi Julie, Thank you so much for your review. I know it means a lot to the staff. It was a pleasure working with you.
5/5
TrustpilotExcellent Service
I have just completed purchasing 2 properties with NF and I must say what a pleasure it’s been dealing with Kayrn, I have always been kept up to date with the process and if I did have a question or wanted some information then Kayrn would deal with it quickly and efficiently. Thank you so much for your help.
1/5
TrustpilotBurton on Trent Branch
Burton on Trent Branch - Buyers & Vendors Beware !
1/5
TrustpilotDreadful
Dreadful! Made multiple phone calls, emailed them several times and tried to contact them via the Rightmove app. Was informed I would be called and/or contacted back, only to never hear from them again. Do yourselves a favour and avoid the Lincoln branch. No such issues with any other agency I have used in Lincoln.
5/5
GoogleA repair issue arose at the property I rent. Jackie at the Brownhills office dealt with it most effectively and the necessary work was completed without delay. Great service and very much appreciated.
Agent replied · 20 June 2024
Thank you so much for taking the time out to leave a positive comment. I will be sure to pass this comment on to Jackie. Have a good day!
2/5
TrustpilotAwful
The Burton on Trent branch. Awful. Took a 2 hour train journey to view a property. Agent knew nothing about the house, no access to the rear of the property, which had attracted us initially. Taxi driver was able to enlighten us more on the area than the agent. Cannot recommend these agents to anyone!
1/5
TrustpilotAVOID AVOID AVOID!!
AVOID AVOID AVOID!!! Kegworth Branch!Happy to take money from you but its a real struggle to get your BOND back!!I have called 6 times now after leaving the rented property over a month ago, all I get when I call is "Yes I'll look into it and call you back" I haven't received a call back yet.VERY POOR CUSTOMER SERVICE
5/5
TrustpilotWhat a breath of fresh air
What a breath of fresh air! From the outset everyone at the office was so professional and helpful. They quickly found me a new home that ticked all my requirement boxes and the process of checks and references was made very easy and bearable. I am a very happy customer. I could not have asked for more. Many many thanks!
5/5
TrustpilotLeicester
The ladies in the Oadby, Leicester office are helpful and friendly. A great service all round.
5/5
GoogleFantastic service with helping me find a property to rent any problems they helped me through and kept everything so relaxed great team in the officePositiveProfessionalism
Agent replied · 20 June 2024
Thank you so much for your positive review. I'm glad we could help secure you a property.
5/5
GoogleLisa Beacham at Goodchilds has been an absolute Star with the house sale she's made the process so straight fwd .Lovely lady woukd always recommend Goodchilds at Briwnhills Kim Ivers
Agent replied · 20 June 2024
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Goodchilds Brownhills!
1/5
TrustpilotMinimal effort agents,
Happy to manage my property for 10 years yet sadly when the tenants move out Newton’s failed to notice they left drugs in the garden, paint on the carpet & windows, took a curtain pole & left broken lights. No customer service, simply do not care.Claire & her team in sleaford should hang their heads in shame (but it would be too much effort)
1/5
Trustpilottrying to phone them
trying to phone them, but there's no answer - not even an answerphone to leave a message. They obviously do not care
1/5
TrustpilotBooked a valuation and they did not turn up, twice.
Booked a valuation, took time off work, no one came. I sent a message and they called me, apologised and booked me another appointment. Guess what? No one came.2 misses appointments so I dont think I will be selling with them.
5/5
Googlegreat company to use total satisfaction they were on hand to answer all the questions I needed to be answered i would recommend this company if Ur buying or selling or leasing
Agent replied · 20 June 2024
Hello David Jones, thank you; we appreciate your feedback! Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotI would have given 0 stars...
1/5
TrustpilotHad them value my house and they said…
Had them value my house and they said I'm better off going to auction as the house needed updating and put a reserve of £140000 , went to another estate agent and had it valued at £175000 had offer of full asking price,then someone came in with offer of £210000.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
