Leaders Lettings Bromsgrove reviews

★★★★★ 1/5

Google

Don't touch Leaders with a barge pole! Here is a very small selection of photos (there are 20 more!) showing how my property was left AFTER a tenancy under Leaders management (for which I had paid "charges"" each month). Heavily stained carpets, disgusting rancid smell, dirty windows and doors, stained walls, broken light fittings, mold inside the freezer, rubbish in the garden, a filthy cooker, and a shower leak left unattended - I could go on. I instructed works to be done on four separate occasions prior to re-marketing - Steve told me that works were were "in hand" and I trusted him - they weren't. Four months later and the property is still no where near the standard it was two years ago, when this tenancy commenced. It was immaculate and I am devastated, out of pocket and still in dispute with Leaders - I have lost £2 800 in rent + mortgage repayments and have a bill for £111 in utilities for an unoccupied property! (Kate & Steve both said they were sorting but unsurprisingly they haven't) Absolute shambles! I would suggest you avoid "Leaders" at all costs - they're not even followers! Landlords they don't deserve your business!

HELEN · 13 June 2019

★★★★★ 5/5

Google

Amazing service from start to finish from all the team. Really helpful, knowledgeable and communicative from start to finish. Sophie Conway was a absolute pleasure to speak to and work with on my move and was exceptional from start to finish, cant speak highly enough of all the team there, but especially her.

Jon · 21 March 2025

★★★★★ 5/5

Google

We have had a really difficult time finding a property through other agencies. As soon as we came to Leaders the process has been quick, easy, exciting, friendly and professional. Whatever we have asked for or needed help with, someone has been there to offer help and support. We cannot thank Kimberlie and Eleanor enough, they have been simply amazing! The girls really understood and supported us! Thank-you Leaders :)!!PositiveResponsiveness, Quality, Professionalism

Scarlett · 12 June 2021

★★★★★ 5/5

Google

I had a great experience with Leaders in Bromsgrove. I called them first thing one morning, and they were both responsive and professional and quickly fitted me in for a viewing without any bother. The viewing experience was great, informative and friendly, and they have been incredibly helpful with the offer/tenancy agreement process. Thank you to Kim and the team!PositiveResponsiveness, Quality, Professionalism, Value

James · 12 June 2022

★★★★★ 5/5

Google

Hi , 👋 Ive been with Leaders for several years and have found Lewis and his team very helpful, good ✨️ communicators and having good people skills. 💫💥Keep the good work going. 🎉💫 …

Greg · 24 July 2024

★★★★★ 5/5

Google

Victoria at leaders was really decisive, professional and knowledgeable when dealing with evicting my troublesome tenants. I had found my own tenants who unfortunately gave me many sleepless nights. When leaders took over the management it eased the stress. Furthermore when I spoke to Victoria she was amazing and helped me with really difficult decisions when I was really stressed out.PositiveQuality

Sally · 24 August 2022

★★★★★ 5/5

Google

Got my property through Leaders and Kim Price- Hunter was the best person to help me. She made the whole process so smooth and simple and she was very friendly and ever smiling.

Ruvarashe · 24 July 2024

★★★★★ 5/5

Google

I had a fantastic experience securing a rental property with Leaders, thanks to Aimee's exceptional assistance. She was incredibly supportive, making the entire process stress-free. Highly recommend Aimee and the Leaders team!

Shroff · 24 July 2024

★★★★★ 5/5

Google

I recently applied for a property with Leaders. I had 15 days to find a property so it had to be done very quickly. Aimee was so incredibly helpful and had everything sent to me so quickly! They are very efficient l, would deffinately recommend!

Talea · 19 April 2025

★★★★★ 5/5

Google

Mahema has been my point of contact at Leaders for some time now. She is very efficient, personable & actions any queries or issues quickly. If I call or email Mahema she contacts me back immediately and resolves any queries or problems quickly & professionally.

Amanda · 15 October 2023

★★★★★ 5/5

Google

I recently enquired about several rental properties with Leaders Bromsgrove. I had the pleasure of dealing with both Mark and Kim who were both extremely helpful, friendly and professional. I ended up renting a property with a different Agent but would however highly recommend Mark and Kim.

Jane · 12 June 2023

★★★★★ 1/5

Google

I attended the booked viewing appointment and the letting agency (having all my details including current address) called me 10mins before the appointment to advise they didn’t have the keys from the property!! Completely disgusting the laid back attitude of the boy who called me! I’m heavily pregnant and was driving a non hands free vehicle 25+ miles during mine and my husband’s work schedule to make it for the viewing! I will never deal with such an unprofessional and disrespectful agency again!

Jiany · 19 May 2024

★★★★★ 5/5

Google

Amy Taylor has been my property manager for some time, she responds to all queries and requests promptly and with professionalism. I can’t give a more glowing recommendation.

Rachel · 24 July 2024

★★★★★ 5/5

Google

Mahima is absolutely amazing! She's been my property manager for several years now. She is so professional and a pleasure to work with!

Mo · 23 September 2024

★★★★★ 5/5

Google

Would like to give 5 stars to Mahema. She has been amazing through our whole process of moving in to us moving out. Thank you so much for everything. For sorting out anything we have asked so quickly and making the moving out so easy with all the information we need and links etc as well as when we first moved in. So kind and friendly a real asset to leaders.

Lauren · 23 September 2024

★★★★★ 5/5

Google

I would highly recommend Leaders as Natalie has been superb. She has been patient, polite but just as important highly efficient in dealing with a difficult end of tenancy for me. An excellent lettings agent due to her skills.

Ruth · 12 November 2023

★★★★★ 5/5

Google

The staff at Leaders aren’t just professional, they are extremely approachable and friendly. Looking for property and Moving house is a very stressful time but they were always on hand to speak to us. They never once made us feel like we were asking silly questions, they talked us through processes or answered any questions quickly. We would like to thank you all at Leaders for helping us get moved into our new home. Your welcome pack is lovely too.

Cazza · 10 April 2024

★★★★★ 5/5

Google

Lauren was amazing when helping with viewing and organising the paperwork for our new flat! Sophie, our new property manager, has been brilliant too! Pleasure to have such a kind individual helping us. Very professional and friendly branch!

Jack · 15 October 2023

★★★★★ 5/5

Google

Leaders has been fully managing my property sine 2017. They have been fantastic. They communicate problems fast and they are always quick to solve them. They take care of the property by checking its state regularly. Mahema Sultana is an absolute star.

Andrea · 12 June 2023

★★★★★ 5/5

Google

I’m currently renting an apartment through Leaders, Sophie and the team have been great! Any issues have been resolved without any fuss.

Derek · 24 July 2024

★★★★★ 5/5

Google

I can't thank Leaders Estate Agents Bromsgrove enough. Mitchell Grove has been helping me over the last month to rent out my property and the service levels have been outstanding. Mitchell has been a pleasure to talk to and nothing is ever too much trouble. Thank you to Mitch and the team for their support.PositiveResponsiveness, Quality, Professionalism

Claire · 12 June 2021

★★★★★ 5/5

Google

Used leaders in bromsgrove when they used to be town and country. Hillary was a god send, she has since left but the team are quite supportive of both myself and my landlord. Definitely recommend using for rentals or purchases.

Dan · 12 June 2023

★★★★★ 5/5

Google

Sophie Conway has been very supportive with an issue that I contacted her about. She is very professional, friendly and kept me informed every step of the way. Many thanks!

Maggie · 10 February 2024

★★★★★ 5/5

Google

A massive thanks to Natalie and Sarah for all of their support and help. They have both been so amazing, and I can't thank them enough. I highly recommend Leaders Bromsgrove as their staff really show that they care about the tenants. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value

Niamh · 24 August 2022