Every review we hold for the Bromley office, from every platform, shown as written. First names only.
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5/5
TrustpilotGreat service from Ella and the team atβ¦
Great service from Ella at Horsham - she turned around a rental in what must have been close to record time (less than 10 working days!!). She made a stressful move incredibly easy and such a positive experience after been separated from family due to COVID for over 18months, and has continued to offer support and advice after the tenancy started. First class and nothing too much trouble - there were a lot of complicated hoops to jump through, but this didnβt seem to phase her and the team. For someone new to the role this must have been a bit daunting, but it was all handled professionally, considerately and most importantly quickly. Thanks again Ella!
Sarah Β· 14 October 2021
Agent replied Β· 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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1/5
TrustpilotWallington branch - over promised, under delivered
Please bare in mind they tie you in to a contract for 20 weeks which is 5 months. Only had 13 viewings over the course of 5 months (7 of these we're the first weekend) and were told if we reduce our property by Β£10k it would drive a new group of prospects and would definitely sell, which we did, and didn't get any viewings for nearly 5 weeks! We we're even regularly told we had over 30% more interest than other properties in our area. When we decided to end our contract they made out they didn't receive any of my emails despite replying to an email from the wallington branch. I then called to chase receipt of email 4 times and noone called me back. It was only when I asked for the branch manager that I was given a personal email address to send my end of contract email to, to it then be undeliverable as they gave me an incorrect email address! Would not recommend. Our property has also been removed from their website and rightmove, despite the date of the contract not ending until next week.
Lauren Β· 3 October 2021
Agent replied Β· 23 October 2024
Dear LaurenThank you for taking the time to leave your review. Cubitt & West place the highest importance on customer satisfaction and it is disappointing if you do not feel you have enjoyed a positive experience on this occasion.The contract term of 20 weeks is commonplace industry wide and is clearly stated on the contract and discussed at the time of signing. The contract included the standard 14-day cooling off period which you could have exercised were you unhappy with any of the terms contained therein.Our records demonstrate that your property consistently received high levels of interest yet despite the best efforts of our staff offers were not forthcoming. Whilst we endeavour to return calls and emails in a prompt manner, we regret if this was not always your experience. When you made the request to withdraw your property from the market with Cubitt & West you did so with the request that it be withdrawn ASAP. As such the staff actioned this request rather than continuing to market your property for the 14-day period as they would do usually.Should you wish to discuss your comments further or if we can be of any further assistance, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk.Kind regardsCubitt & West
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5/5
TrustpilotA huge thank you to the Southsea branchβ¦
A huge thank you to the Southsea branch for all their help with the sale of my flat. Maddison and her team were professional, helpful and took all the pain out of an emotional conveyance
Sara Β· 18 February 2021
Agent replied Β· 23 October 2024
Good morning,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddison. I will be sure to pass your comments along and I wish you all the best for the future.Kind regards,Neil PiperOperations Director
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5/5
TrustpilotEasy and quick processing
Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! ππ»
Mudzna Β· 27 March 2024
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1/5
TrustpilotIf I could write a review without aβ¦
If I could write a review without a star I would. We were most disappointed with the Patcham office. Make sure you read everything you sign. We were tied into a 5 month sole agency agreement which was impossible to get out of. What a nightmare. On our supposed "open day" we didn't have one single viewing despite being in the middle of the most buoyant market ever. When they did make appointments the supposed viewers either cancelled or didn't show. We had our suspicions that there were no viewings in the first place.When we wrote to them saying we weren't happy with progress and that we were going remove the property, they miraculously produced a purchaser who didn't even have their property on the market.After the initial consultation with the Branch Manager we had to deal with the two assistants. Very poor show.....would definitely not recommend them to anyone
SMorta Β· 15 September 2021
Agent replied Β· 23 October 2024
Dear SMortaThank you for taking the time to leave us your review. Cubitt & West place the highest importance on customer satisfaction, accordingly we are very disappointed to read your feedback. Whilst Cubitt & West were marketing your property it appears to have received a good level of activity and interest and an offer for the full asking price was submitted and accepted. It is regrettable that this sale did not successfully conclude and you are no longer happy with the terms of our contract as they are clearly stated on the agreement and were discussed at length at the time of you signing. 20 weeks is a standard duration common in most estate agency contracts and the agreement included a 14-day cooling off period, had you been unhappy with anything contained therein, this could have been exercised. Should you wish to discuss your comments in further detail then please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Kind regardsCubitt & West
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4/5
Trustpilotfantastic service
fantastic service, really friendly, and really personable. Provided updates all the way through, thank you to Lauren for helping us through to getting our home, as well as Natasha and everyone else AT banstead branch.
Abi Β· 2 February 2021
Agent replied Β· 23 October 2024
Dear MichuThank you for leaving a positive review of our Banstead office. I am glad that you found Lauren and Nastasha friendly and helpful and that they kept you updated throughout the sale. Wishing you all the best in your new home. Kind regardsBecky JenningsOperations DirectorCubitt & West
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5/5
TrustpilotAbbie is the best!!!
Abbie was so helpful in getting me into a room let, she went above and beyond to help with my moving timeline! Couldn't recommend a better agent!
Michelle Β· 9 June 2022
Agent replied Β· 23 October 2024
Good afternoon Michelle,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
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5/5
TrustpilotGood Service & Great Team @ Emsworth Branch
We purchased Our New House through the Emsworth Office ,Great Team, Professional and Good communication throughout ProcessA big Thank you to all the Team with special Thanks to Tom, Daniel ,Lorraine and Sara
Ruthe Β· 1 July 2021
Agent replied Β· 23 October 2024
Good morning Ruthe,Thank-you for your kind words about the Emsworth office and in particular Dan, Lorraine, Tom & Sara. I hope you will be very happy in your new home and I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
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5/5
TrustpilotNorth End Portsmouth Branch
Zoe, Jasmine and Julie from the North End Portsmouth branch were absolutely brilliant! All queries were answered super fast by Zoe and Jasmine. Zoe's expertise and sales management was the reason we sold our house. And Julie always got back to us right away and helped progress the sale through to completion as quickly as possible. Would highly recommend.
Eleanor Β· 13 November 2023
Agent replied Β· 23 October 2024
Hi Eleanor,Thank you for leaving a review! It's great to hear positive your experience with our agents has been and how they've helped you throughout the process of your sale.Best wishes,Cubitt & West.
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5/5
TrustpilotGeorge π₯
Thank you George, very professional got the job done, keep smashing it young man, youβll be on the top soon ππΎπ€πΎ π¨βπ«
Kevin Β· 19 December 2022
Agent replied Β· 23 October 2024
Hello Kevin, Thank you for leaving us your feedback! Best wishes,Cubitt & West
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5/5
TrustpilotPurley Branch/New Homes Team
I recently completed on a flat with the Purley branch and overall itβs been a really good experience specifically with Nish Zafar in the New Homes team. Despite the purchase being significantly delayed for reasons outside C&Wβs control, Nish stayed in constant contact and responded to emails and calls quickly. Nish also liaised directly with my solicitors to get things moving and certainly went above and beyond what I would expect. This process would have certainly been much more stressful than it was would it not have been to Nishβs perseverance in getting this over the line. Thank you!
Kyle Β· 16 August 2021
Agent replied Β· 23 October 2024
Dear KyleMany thanks for taking the time to leave your review. I was so pleased to hear how happy you have been with the service you received from our Purley office and in particular, Nish at the New Homes team. The Purley team and Nish really are an asset to the company; they are incredibly hardworking and reading your review made their day. We wish you all the best in your new home. Best regards,Becky JenningsOperations Director, Cubitt & West
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5/5
TrustpilotThe Waterlooville office kept meβ¦
The Waterlooville office kept me updated of any progress from either party which helped remove a lot of the guesswork and stress from the process. Thanks Julie it made life a great deal easier.
Dean Β· 27 February 2021
Agent replied Β· 23 October 2024
Good morning Dean,Thank-you for your kind words about the Waterlooville office and in particular Julie - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
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5/5
TrustpilotI couldn't have faulted Laurenβ¦
I couldn't have faulted Lauren throughout my whole experience of buying my first home. I first met Lauren whilst viewing a different property and whilst I was looking around it was very apparent that wasn't the right one. Having listened to what I wanted and needed Lauren then suggested I looked at a different property which was for sale that I hadn't considered before, at first I was apprehensive to view the property as I wasn't originally looking or a flat however Lauren filled me with confidence that it may in fact be exactly what I needed and to maybe consider viewing it to keep my options open. When I viewed the property I knew that it was perfect for what I would need. I then have since purchased that property and have Lauren to thank for finding it! Lauren also was so helpful throughout the whole process and any questions I had she was right there to help and advise making the process as stress free as possible. Thanks again Lauren!
Poppy Β· 26 July 2021
Agent replied Β· 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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1/5
TrustpilotWorst experience ever
Worst experience ever. Put an offer 15k over asking, they turned bullish and twisted our arm into using their solicitor and broker. When we said okay to solicitor and no to broker, they rejected the offer! I have never dealt with an estate agent like this. Total disregard if the buyer. I know markets ballooned up right now bht itβll go slow. Get over yourselves guys! Eventually youβll need us. Absolutely appalled. We have even paid their solicitor fee and just because we said no to their broker! Never again. No wonder they hardly have any good houses to sell. Ppl know better
Hadeed Β· 17 July 2021
Agent replied Β· 23 October 2024
Dear HadeedThank you for taking the time to leave a review. We are sorry that your offer was unsuccessful on this particular occasion and please be reassured that we submit all offers to the seller regardless of the circumstances, as it is ultimately their decision to either accept or decline any offer received. Whilst we do make recommendations in order to assist our customers, there is no obligation and instructing an alternative legal representative or broker will not impact the service received from Cubitt & West. We are pleased to note that we are still assisting you with your continued property search and hope that you are successful in the near future. Kind regardsCubitt & West
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4/5
TrustpilotCubit & West Arundel
We recently sold out house with Cubit & West Arundel (Derek Western - branch Manager and Kevin Tafft - Senior Sales Manager and with Charlotte Sales Neg. who now works out of the Patcham office.) Without exception, they were all fantastic and really had our interests at heart every step of the way. They worked actively on securing the best possible price for our house and achieved it! If I was to fault something then it was the sales progression department updates that I were not as clear and concise as I had hoped but the team above did all they could to answer any concerns at any time! Overall, great job!
Mark Β· 28 June 2021
Agent replied Β· 23 October 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
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5/5
TrustpilotReally friendly and helpful staff
Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.
Lewis Β· 28 November 2025
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5/5
TrustpilotThankyou Shirley Brooks..
I am grateful to Shirley Brooks for her invaluable assistance in helping me discover my dream house. Her unwavering work ethics and insightful feedback were very helpful when I was visiting different properties. I heartily suggest her for any real estate-related viewings and suggestions throughout Peacehaven, Seaford and Newhaven .
Tony Β· 30 April 2024
Agent replied Β· 23 October 2024
Hi Tony,Great news on finding your dream home! We pride ourselves on providing an excellent service and helping our clients move forward in their property journey.Thanks for leaving such a kind review, we'll certainly pass your feedback on to Shirley. Best wishes,Cubitt & West
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5/5
TrustpilotKatarina at the Reigate branch hasβ¦
Katarina at the Reigate branch has really surpassed my expectations. I have just had an offer accepted as a first time buyer, it has taken some time to get there, but she has persevered the whole time and made time to call me and update me along the way. I've found her to be so friendly, helpful and personable and a pleasure to deal with throughout my first experience as a buyer. Obviously we still have some way to go but so far it has been a great experience as a buyer-thank you!
Clare Β· 17 June 2021
Agent replied Β· 23 October 2024
Dear ClareMany thanks for taking the time to give Katarina of our Reigate branch such a great review. She prides herself to provide the best possible service to her customers and was delighted to receive such positive feedback.May I wish you all the best with your first time purchase. Kind regards,Becky JenningsOperations Director, Cubitt & West
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5/5
TrustpilotI spoke with Dan at the Southsea branchβ¦
I spoke with Dan at the Southsea branch and he was very polite, understanding and helpful. I ma looking for a new home to rent after a difficult period and he talked me through everything and I felt very reassured and well looked after. Thank you!
BT Β· 9 July 2024
Agent replied Β· 23 October 2024
Good Morning,Thank you for taking the time to leave a review. We'll pass your kind words on to Dan and the team.Best of luck, Cubitt & West Arundel Estate Agents
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5/5
TrustpilotWe had Andy Moran over to our propertyβ¦
We had Andy Moran over to our property yesterday , I have to say it is so rare to come across a manager that is so helpful. He took the time to answer all our questions , give advice,explain the marketing, and also give us a valuation, overall he could not have been more helpful .. Thank u Andy we will be in touch as soon as we have completed the works discussed.
Jonathan Β· 6 July 2022
Agent replied Β· 23 October 2024
Dear JonathanThank you for leaving such a positive review about Andy at our Leatherhead branch. He is indeed professional and personable and takes pride in helping you wherever possible. We will be sure to pass on your comments.Best wishesBecky JenningsOperations Director, Cubitt & West
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3/5
TrustpilotTried to sell a house with Cubit and west
I brought in Cubit and west to sell our house in August 2020, we managed to get it live on the market in September, Cubit and west gave us advise on how to achieve a quick sale, we therefore did everything they asked us to do (which included taking a significant financial impact to do the sale chain free) and finally sold in December. The sale stalled in april with no movement, I gave notice to the post sale co-ordinator AND the manager of the branch that if no progress can be made then we had to put it back on the market as we cannot wait any longer. the notice was made over the phone and I was clear I would use a different agent. NEITHER the manager or the post sales adviser it had to be in writing. We have therefore withdrawn from the sale and even though notice was received Cubit and west has advised they are holding us to 14 days notice from the time I put it in writing. Thus preventing us from selling and delaying us again!! I feel they have tried to manipulate us to remain with them and been dishonest in not accepting the notice which was provided and referenced several times in emails. I would never use them again, selling your house is stressful enough without having the firm you employed to do the job attempting to bully you in the process.Update! They have called today and released us from contract :-) very happy with this outcome. Thank you
Sam Β· 29 May 2021
Agent replied Β· 23 October 2024
Dear SamThank you for taking the time to leave us your review and we are disappointed that you were unhappy with aspects of the service that you received. We can assure you that customer service is of the utmost importance to us and we would always wish to achieve a successful outcome for our customers. We are pleased that you are happy with the outcome offered by the Branch Development Director and would like to wish you the very best for the future.Kind regardsCubitt & West
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4/5
TrustpilotThank you to cubitt & West for helpingβ¦
Thank you to cubitt & West for helping us finding our Home. Special Shout out to Zoe & Julie for there hard work and making the transaction quick and easy.
Kayla Β· 8 October 2021
Agent replied Β· 23 October 2024
Good morning,Thank-you for you kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoe. We wish you every success for the future.Kind regards,Neil PiperOperations Director
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5/5
TrustpilotJames Sinnott, Rustington Branch
We recently had James come round to our property to give us a valuation with a view to putting it on the market in the near future. He was very thorough with the valuation, but what impressed us was that we told James our plans for our next move and he gave us some very useful and valuable advice, which helped us considerably with the choices of our next move.
M Β· 30 October 2022
Agent replied Β· 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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5/5
TrustpilotSpoke to Darren and others at cubit and west
Spoke to Darren and cubit and west at great length, and in a very short time was able to secure a tenancy with minimum stress. He was polite and helpful.The person (apologies for forgetting their name) who was present at the viewing was also very polite and helpful, thank you very much for all your support and help.
Dom Β· 9 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.