Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe couldn’t be happier with the service provided by Jenna and the whole team at Capital in not only selling our property but also assisting in managing the chain below us. Capital are extremely proficient, professional, amiable and perhaps most importantly show real care and attention to their vendors. We couldn’t recommend them highly enough. Thank you so much guys, you are the best!!
Paul · 10 July 2025
Agent replied · 8 September 2025
Thank you so much for your fantastic feedback! We’re thrilled to hear that Jenna and the entire Capital team were able to provide such a proficient, professional, and caring service throughout your sale and chain management. Your kind words truly mean a lot to us.
It was a pleasure working with you, and we’re so grateful for your recommendation. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleThe team at Capital have been outstanding
In Particular Jenna and Lisa, both were so very helpful through the buying …
Richard · 17 April 2025
Agent replied · 9 January 2025
"Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with our team during the buying process. … More
★★★★★ 5/5
GoogleHi Jenna and All at Capital
You guys have been amazing throughout the process of selling our house. You were …
Viji · 17 April 2025
Agent replied · 17 April 2026
"Dear Dr. Viji,
Thank you so much for your kind words! It was truly a pleasure assisting you … More
★★★★★ 5/5
GoogleAmazing company. Lettings manager Ryan went above and beyond to help with renting a new property …nothing was too much trouble ..very friendly very helpful and extremely competent …would highly recommend Capital Estate Agent.
Cydney · 4 October 2024
Agent replied · 25 October 2024
Thank you so much for your glowing review! We're thrilled to hear that Ryan provided such exceptional service and made the rental process smooth for you. He truly goes above and beyond to ensure everything is taken care of. Your recommendation means the world to us, and we're always here to help with any of your future property needs!
Best regards,
The Capital Estates Team
★★★★★ 5/5
GoogleRecently had a really great experience looking for a property through Capital. Ryan was very helpful and attentive from the beginning answering all the questions and helping us through the process. Thank you for making this a good experience for us. I would definitely recommend to a friend. :)
Leticia · 30 November 2023
Agent replied · 9 January 2025
"Thank you so much for your kind review! We’re happy to hear that you had such a great experience working with Ryan during your property search. It’s wonderful to know that his attentiveness and support helped make the process smoother for you.
Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need help in the future, we’re always here to support you!
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleJenna and the team were amazing, helping me through every step of my first purchase. Highly recommend.
Onur · 17 April 2025
Agent replied · 17 April 2026
"Thank you so much for your kind words! We’re thrilled to hear that Jenna and the team were able to support you every step of the way during your first purchase. Your recommendation means the world to us, and we’re so glad we could help … More
★★★★★ 5/5
GoogleCapital teams is very professional, always accommodating and reasonable. Made renting very easy for us. They are always responsive to your needs and queries, which you don’t see with other real estate agencies. Our Property manager Hannah is a delight to work with.
Glory · 28 February 2024
Agent replied · 25 October 2024
Thank you for your positive review! We're thrilled to hear that your experience with Capital has been exceptional, especially with the ease of renting and our responsive service. It's great to know Hannah has been especially helpful. Your feedback is greatly appreciated, and we look forward to continuing to provide you with outstanding service. Thanks for choosing Capital!
★★★★★ 2/5
GoogleCapital Bromley was by far the worst estate agent I have dealt with. As a young landlord I felt like Joe and his team took advantage of this and gave me a tenant who they said was a good tennant but unfortunate it took me and my partner 5 years to evict. Communication with this team is awful, I would have to chase up every other day and I would get told I would get a call back but never did. If your a young landlord I would avoid as they would take advantage of you. I had to look at a third party company to finally get my tenant out. This company should be ashamed of themselves. Avoid if you can!!!!
Aaron · 26 October 2023
★★★★★ 1/5
GoogleDo not use Capital as a lettings agent.
Communication - non existing. We personally met Rob and the team and was so impressed by the 'sales pitch' but once you sign the contract all of this disappears. Heaven forbids things start to go wrong and the tenant causes a nuisance or stops paying - you'll be on your own as a landlord. Even with rent insurance in place it will be a constant checking and chasing Capital Lettings, nothing happens pro-actively.
Tenant - didn't pay rent for 5 months, eventually left overnight leaving us with outstanding bills, dirty flat, damaged and broken items, a jungle of a garden. Capital Lettings has been extremely unhelpful and did not do a single thing to put the flat back in the exceptional state we handed it over to them. We since found out the tenant has been evicted from properties in the past so not sure how good the checks were Capital Lettings were supposed to do.
Property visits - according to the agreement you sign with them they will do frequent visits / inspections of the property and report back. They didn't.
Inspections you pay extra for are not worth the piece of paper they're written on - you will pay extra for the inspection before the tenant moved in and after. There are loads of pages and photos but the 2 doesn't compare like for like. It's like someone went in as a tick box exercise took random photos, did not even include visually broken stuff, picture quality and lighting was poor. Even though their maintenance person gave an estimate of £1000 to fix the obvious damages they continue to be uninvolved and unresponsive - it's now 7 months down the line, they simply don't respond to emails.
We were first time, fair, obviously naive, landlords. This experience has put us off ever letting a property out again. Financially it's put us back, a flat we loved and lived in 7 years ourselves has lost it's charm, then there is the stress and anxiety caused by the situation. Just don't do it, find another lettings agent! One that will support you when things go wrong as well.
Anneke · 26 October 2023
★★★★★ 5/5
GoogleI had the most wonderful experience renting a property through Capital. Having dealt with Ryan from the very beginning, their team was incredibly helpful and attentive to my needs. They guided me through the entire process, ensuring that I understood every step along the way. The property they helped me find exceeded my expectations, it's well-maintained, clean, and exactly what I was looking for. The communication was top-notch, and any concerns I had were addressed promptly. I'm truly grateful for their professionalism and dedication to making my renting journey smooth and stress-free. I wholeheartedly recommend this Capital to anyone in search of their next home. Thank you for making this such a positive experience!
Aso · 26 October 2023
★★★★★ 5/5
GoogleLisa, Jenna, Joe and the team really were amazing selling our property. There were some tough times but their care and attention got us over the line. Really appreciate everything they done and I would highly recommend.
Kim · 28 May 2024
Agent replied · 25 October 2024
Thank you so much for your wonderful feedback!
We’re delighted to hear that Lisa, Jenna, Joe, and the team could provide the support and care needed during your property sale. Selling a home can come with its challenges, but we’re thrilled that our team was able to guide you through the tough times and help you get over the line. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, we’re here to help!
Best regards,
The Capital Estate Agents Team
★★★★★ 5/5
GoogleJoe Mourat is exceptional
Grace · 10 July 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We’re delighted to hear that Joe Mourat’s exceptional support made such a positive impact. We’ll be sure to pass on your praise to him and the rest of the team. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe've just sold our house in Shortlands with Capital and can't recommend them highly enough. The whole team is professional, friendly, and easy to deal with. They always gave realistic feedback and advice, and never tried to persuade us to lower the price or accept a low offer. They were very proactive towards the end liaising with our buyer's agent and pushing the sale to exchange. We are really pleased that we chose to sell with Capital.
Hayley · 27 July 2024
Agent replied · 25 October 2024
Thank you so much for your wonderful feedback!
We’re delighted to hear about your positive experience selling your home in Shortlands with Capital Estate Agents. Our team strives to provide honest, professional service while maintaining a friendly and supportive approach, so it's great to know you found our advice and feedback helpful. We’re especially pleased that we could assist in proactively managing the final steps of the sale. It was a pleasure working with you, and we’re thrilled that you’re pleased with the outcome. If you ever need anything in the future, don’t hesitate to get in touch!
Best regards,
The Capital Estate Agents Team
★★★★★ 5/5
GoogleI have 4 flats which i have rented out for the last 15 years
On the whole i have had no real problems
This weekend l did
4 young gentlemen from Kuwait managed to start squatting in my Battersea apartment
Rob and his team were on the case immediately
The end result was l am back in possession of my flat
Absolute result
Thanks Rob
Stuart · 26 October 2020
Agent replied · 25 October 2024
Hi Stuart, Thank you for your review.
★★★★★ 5/5
GoogleWe’ve just sold our property with Capital Bromley. From the first meeting to the last call, they have been an absolute dream to work with. They set up a WhatsApp group to keep in constant touch with any feedback or follow ups, EVERY viewing had constructive feedback (which has not been the case with other agents in the past). Would highly recommend them- what a fun and friendly team they are to deal with.
Adam · 27 July 2024
Agent replied · 25 October 2024
Thank you so much for your glowing review! We’re thrilled to hear that your experience with Capital Bromley was so positive from start to finish. Keeping communication open and providing constructive feedback is something we take pride in, and we’re glad you found our WhatsApp group helpful. We appreciate your recommendation and your kind words about our team. If you need anything in the future, we're here for you!
★★★★★ 5/5
GoogleThe service myself and my partner received from capital was second to non. Absolutely amazing. Jenna was on top of all things and questions we had responding promptly. So professional and friendly would definitely recommend to a friend!
Shariah · 30 November 2023
Agent replied · 9 January 2025
We’re thrilled to hear that you and your partner had such a positive experience with Jenna and the team.
Her professionalism, friendliness, and prompt responses are exactly what we strive for, and we’re so happy to know she made a difference for you.
Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, we’re always here to help!
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleJoe and the team helped us buy our house in Bromley.
It was in very challenging conditions for us with pregnancy well on the way and a real pressure to close.
Like every deal there were challenges but he managed to navigate through it, kept a level head and successfully close.
Patient , tenacious and focused , attentive and understanding.
Highly recommend working with Joe and Capital agents.
All the best.
Georgi · 26 October 2023
★★★★★ 5/5
GoogleExcellent experience. Flat above me leaking water which they manage. Got in touch. An hour later their plumber was here. Two hours later the leak was repaired. Would recommend Liberty, very good service.
David · 28 February 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your positive experience with us! We're glad to hear that our prompt response and efficient resolution to the water leak met your expectations. Our team is committed to providing excellent service, and we appreciate your recommendation. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleWe have been renting with Capital for close to 3 years and counting and the service we have received/continue to receive has been fantastic. Particularly the property management team (Katie & Hannah), who always go above and beyond to rectify any issues, as well as following up to ensure everything is working well.
Would be sure to recommend their services - as recently as this morning we had an issue that required maintenance and within an hour or so we had confirmation that the issue would be resolved.
Sean · 28 February 2024
Agent replied · 25 October 2024
It's wonderful to hear about your positive experience with our team over the past three years! Thank you so much for taking the time to share your thoughts. We're thrilled to know that Katie, Hannah, and the rest of the property management team have been able to consistently meet and exceed your expectations, especially in promptly addressing and resolving any issues. Your recommendation means a lot to us, and we're glad to have been able to assist you swiftly.. We look forward to continuing to provide you with the high standard of service you've come to expect from us at Capital. Thank you again for your trust and support!
★★★★★ 5/5
GoogleI had the most wonderful experience letting with Capital. The whole process went smoothly and fast! Ryan was amazing during the whole time! The whole process was stress free. I really recommend Capital.
Gabrielle · 29 January 2024
Agent replied · 25 October 2024
Thank you for your fantastic review! We're delighted to hear about your positive experience with Capital, especially appreciating Ryan's exceptional support. It's great to know the process was smooth, fast, and stress-free. Your recommendation means a lot to us. Thanks for choosing Capital!
★★★★★ 5/5
GoogleI have been a tenant with Capital for about 8 years and they have been great people to work with. Rob Tancred has been a pillar of strength for me for the last three years as I have been experiencing personal difficulties but Rob and his colleagues have always stood by me. I would recommend thier services to anybody looking for assistance in the property market.
Paul · 30 December 2023
★★★★★ 1/5
GoogleI would never recommend!
We've been through a lot with this estate agent. From moving into the property with my newborn and the boiler not working for days. To not having a working microwave for over 6 months.
The process of renting this place was awful. There was such a lack of communication. The staff and rude including the manager.
There was actually a point where the manager was blocking my husbands calls when concerned about having a newborn in a home without heating. I called him with a friends phone and he answered the call shocked.
I could say more but will leave it here.
Again, I would never recommend!
Morenike · 26 October 2022
★★★★★ 5/5
GoogleJenna and the team were amazing, helping me through every step of my first purchase. Highly recommend.
Onur · 18 October 2024
Agent replied · 9 January 2025
"Thank you so much for your kind words! We’re thrilled to hear that Jenna and the team were able to support you every step of the way during your first purchase. Your recommendation means the world to us, and we’re so glad we could help make the experience a positive one. Wishing you all the best in your new home!
Best regards,
The Capital Team 😊"
★★★★★ 5/5
GoogleRecently rented a flat through Capitalagents. It was a great experience and smooth process with the help from Ryan. Thanks Ryan and Capitalagents for your professionalism and support.
Saeideh · 28 February 2024
Agent replied · 25 October 2024
Thrilled to hear your experience with Ryan was smooth and professional. We appreciate your feedback and are here whenever you need us!
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