5/5
GoogleTim was amazing. He helped me into the storage unit, set everything up for me and made the experience very easy. 100% recommend!
Trusted Agent profile · Bromley
Big Yellow Self Storage Co Ltd Bromley reviews
★★★★★
279 reviews across 1 platform
12 Farwig Lane, Bromley, BR1 3RB
Big Yellow Self Storage Co Ltd's office in Bromley, at 12 Farwig Lane, is rated 4.6 out of 5 across 279 reviews on 1 platform, including 279 Google reviews rated 4.6.
Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service from Nick & Ellie today. Very helpful and patient with me during check in. Ellie was super helpful and friendly. Thank you!
5/5
GoogleNick and Charlie were super helpful! Great service at Yellow Storage Bromley
Agent replied · 16 April 2026
We are delighted to read your review Caitlin. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleTim and Nick were amazing helped with room size and checking in
Agent replied · 16 April 2026
On behalf of your local store team, thank you Catalin for leaving such a positive review about your experience.
5/5
GoogleMartin and Nick were very helpful explaining each step and ensuring that the unit I selected was the right fit for my needs
Agent replied · 28 December 2025
Hello Paul. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleNick was very welcoming & helpful with the check in process. Which is appreciated on a hectic moving day
5/5
GoogleNick and Charlie were very helpful. Top class service
Agent replied · 16 April 2026
Hi Billy. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleTim(Tomothy)ha been very helpful and effective. Very polite and kind guy. Great experience visiting Big Yellow storage with Tim! I appreciate his help a lot. He’s been really helpful and kind 🥰 …
Agent replied · 11 October 2026
On behalf of your local store team, thank you Laura for leaving such a positive review about your experience.
5/5
GoogleThanking Timothy for his help with and patience. The setting up of account went smoothly. Thank you Tim
5/5
GoogleVery helpful and friendly. Thanks Nick and Tim
Agent replied · 16 April 2026
On behalf of your local store team, thank you Dan for leaving such a positive review about your experience.
5/5
GoogleCame in store today to get a unit and the staff in store helped tremendously, specifically Charlie & Ellie helped a bunch with my move in and setup.
Agent replied · 11 October 2026
Thank you so much Gerald. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleNick, Tim and Charlie were great!
Agent replied · 16 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleNick was Very helpful and friendly
Agent replied · 16 April 2026
We are delighted to read your review Charlotte. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleDuring my experience with yellow storage everything went great. Nick was very helpful with everything form the start.
Agent replied · 28 December 2025
Thank you so much Nuno. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleEllie was very helpful and gave clear instructions. Thanks!
5/5
GoogleHad a brilliant experience at yellow storage today with Nick and Charlie, would highly recommend the Bromley Yellow storage, nothing was to much trouble they explained everything and we booked our storage, the rooms were very clean and very secure and the cup of tea was good. Denise Love
Agent replied · 16 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleTim was very helpful and explained everything to me explicitly and clearly
Agent replied · 28 December 2025
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleI used this location during a house move. The experience was really positive from start to end. The website was easy to use and the staff at Bromley were super friendly and helpful. I really appreciated the courtesy call the week before to let me know what to expect when I checked in because i was so busy with the move and this helped avoid any stress. The storage is very clean and well organised. Access is secure but hassle-free. Very happy with Big Yellow and would use this location again.
5/5
GoogleTim and Nick were very helpful and accommodating. Cuppa too.
Agent replied · 28 December 2025
We are delighted to read your review James. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleNick was a great help with our storage needs and it was a good all round experience storing with big yellow
Agent replied · 10 September 2025
Hey Jonathan. Cheers for the nice feedback. See you again soon.
5/5
GoogleNick Tim and Martin were extremely helpful and professional
Agent replied · 28 December 2025
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleNick, Tim and Martin were all very helpful every time I came into store. Facilities were always clean and well kept
Agent replied · 10 September 2025
Thanks for the feedback, Daniel! See you again soon.
5/5
GoogleNick & Tim were diamonds everything went smooth after many years I’ve finally vacated the unit.
Agent replied · 10 September 2025
Cheers for the feedback Rae. See you soon.
5/5
GoogleGreat, smooth experience by Nick and Ellie, great folk and great service, will come again
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
