Acorn New Homes Bromley reviews

★★★★★ 5/5

Trustpilot

To Mark and Kieran

To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty

Patricia · 23 May 2025

★★★★★ 1/5

Trustpilot

Unresponsive and inefficient

Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?

Colin · 21 May 2025

★★★★★ 5/5

Google

Nicola from Acorn New Homes in Bromley has been nothing short of amazing, from the first viewing til nearly at the end, with the property near completion she has been nothing but professional, attentive and helpful. I cannot recommend her enough when looking at new build properties. Thank you for all your help :)PositiveResponsiveness, Quality, Professionalism

Stephanie · 12 June 2021

★★★★★ 2/5

Trustpilot

Disappointed. At one point they defended the other party’s interest

I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale. The biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, the regional director then called me and applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would rent the flat out. Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable. Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary. I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.

Fabrice · 9 December 2023

★★★★★ 5/5

Google

Madeleine and Samantha were both so great with us. Madeleine really made the effort to find the best suited place for us and Samantha really helped with the process of finalising the paperwork. Would really recommend using Acorn agency

Shivani · 10 June 2023

★★★★★ 5/5

Trustpilot

Natalia is excellent

Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.

Elizabeth · 29 July 2022

★★★★★ 1/5

Trustpilot

Poor customer service as a managing agent

Acorn have been managing my property in London for a while and over the years there have been so many changes in managing agents, communication is not passed on. More recently in the past 6 months, when my regular property agent has been on annual leave Acorn have been unable to manage my property. In response to the below issue, whilst I appreciate the reply, the facts aren't correct as the ongoing issue has been closed without even considering my point of view. Acorn are unfortunately not wanting to rectify the situation. I will of course reach out to discuss it, as suggested. Thank you

Charlotte · 23 November 2023

★★★★★ 5/5

Google

Great customer service from Samantha, Madeline and the rest of team at Acorn New Homes. Sam and Madeline were particularly helpful during the whole process, clarifying questions and chasing the legal teams to get to a successful completion.

Angelica · 10 June 2023

★★★★★ 5/5

Trustpilot

Melisa from Acorn!

I called Acorn many times to resolve an on going matter with my tenants and Melisa Kurban handled the matter promptly and efficiently. I am pleased with the service as she was polite and concluded an issue that was taking months in a matter of days. I would recommend Melisa from the Dartford branch at anytime.

Sally · 31 January 2021

★★★★★ 5/5

Trustpilot

Positive perils of property buying

Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.

Kathryn · 31 October 2023

★★★★★ 5/5

Trustpilot

Aysel Ermis is a lettings Negotiator of…

Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.

Peggy · 22 January 2024

★★★★★ 5/5

Trustpilot

We sold our house via Acorn Estate…

We sold our house via Acorn Estate Agents and would highly recommend this company. Charlie from Grove Park branch was helpful throughout the selling process and kept us updated with the progress of the sale. Thanks Charlie for your patience, help and guidance!

Miss · 26 November 2022

★★★★★ 5/5

Trustpilot

Best service you could ask for

I can’t thank Mark and Hayley and all of the team at Acorn Swanley enough! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again!

Sophie · 16 July 2019

★★★★★ 5/5

Trustpilot

A positive experience with Shirin

My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!

Renee · 22 February 2021

★★★★★ 1/5

Trustpilot

Avoid Acorn Estate Agent Group - I wish to express my serious concerns…

I wish to express my serious concerns regarding Acorn Group's handling of my deposit for a rental property in Erith. The agreed-upon monthly rent was unilaterally increased after deposit payment. Following the end of my tenancy in December 2024 and my departure in February 2025, Acorn Group has withheld my £2,423.07 deposit since February 26th, 2025. I fulfilled all my contractual obligations, including leaving the property clean and undamaged. The absence of any justification for withholding my deposit and the lack of interest accrued raised significant concerns about their practices. I strongly advise against engaging with them.

Customer · 31 March 2025

★★★★★ 5/5

Trustpilot

Fantastic estate agents

Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.

Darrell · 26 June 2023

★★★★★ 5/5

Trustpilot

From the moment I saw the property…

From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.

Tawanda · 18 August 2023

★★★★★ 5/5

Trustpilot

Mark was amazing

Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!

Stacey · 16 February 2023

★★★★★ 4/5

Trustpilot

We appreciate the fact that Acorn staff…

We appreciate the fact that Acorn staff, in particular Mr Franco, who took over dealing with the sale of our property, worked efficiently and at the pace we were at, in order to achieve the smooth sale of our property. Overall, his approach suited us, as within a reasonable time slot, he was responsive to our queries and questions pertaining to the processes and procedures involved in successfully, executing the sale of our property. Thank you!

Mrs · 7 November 2023

★★★★★ 5/5

Trustpilot

Cailey Howard: excellent property manager.

Cailey Howard, who is my property manager at Acorn, has been absolutely wonderful. She is personable, efficient and swift to sort out any difficulties that arise and I feel that my property is being very well managed. Thank you so much Cailey for all your work.

Anita · 12 April 2022

★★★★★ 5/5

Google

I recently bought a new apartment through Liz Briselden and she could not have been more supportive or reliable through the whole experience. She was available to me no matter what time of day and was incredibly knowledgeable, patient and communicative which was especially helpful to me as a first time buyer. Thank you for making this stress-free for me, Liz. I will recommend you to everyone!

Ellie · 2 June 2024

★★★★★ 1/5

Trustpilot

Terrible Avoid Avoid Avoid!!!!!

Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!

Cameron · 11 August 2023

★★★★★ 5/5

Trustpilot

Just want to say a massive thank you to…

Just want to say a massive thank you to Vincent Bui!!! He was absolutely helpful throughout our property hunting process, and he managed to find us an amazing property. He was patient, kind and understanding. He is literally the best estate agent at Acorn! And thats not even me exaggerating. Thanks once again Vincent!!!!

Lisann · 28 August 2020

★★★★★ 5/5

Trustpilot

great client service

great client service, very responsible team, well structured and clear communication. I absolutely recommend Mauricio if you need to find a house, in a city like London he really took care of my situation with housing, very reliable and considerate.

Maryam · 1 December 2022