Trusted Agent profile · Bromley
★★★★★
597 reviews across 2 platforms
9, St. Marks Road, Bromley, BR2 9HG
Acorn New Homes's office in Bromley, at 9, is rated 3.7 out of 5 across 597 reviews on two platforms, including 113 Google reviews rated 4.9.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleLiz and Akin have been amazing to help me on my journey! There were few challenges along the way but they helped me course through different parties and helped me settle to my new place!
Thanks for sharing your experience, Butch! We're thrilled to hear that Liz and Akin provided you with the support you needed during your journey. It's great to know they helped you navigate challenges and settle in. Wishing you all the best in your new place!
5/5
TrustpilotSeamless experience - thanks George!
From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!
Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services
5/5
TrustpilotSeamless experience - thanks George!
From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!
Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services
5/5
TrustpilotOver and above
Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotKatlyn is very supportive
Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.
Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services
5/5
TrustpilotGreat service from acorn as tenants
I would like to shout out Mer in the property management team for helping us with our property issues promptly and doing so with care and understanding. We have been having some water issues related to something outside of the landlords control and Mer is really pushing to help us. Absolute 5* service from these guys since day 1.
Thanks so much for the kind words, Tyler. Have a great day!
5/5
TrustpilotWOW thank you!
WOW! Daniel at Acorn Grove Park, thank you is not enough. Daniel Milligan was so knowledgeable, helpful and kept us calm and informed throughout the selling process. We lost our original buyer and in a matter of days we were back under offer with another after he secured new viewings. Any problems in our chain were dealt with quickly, help given and advice. Couldn't ask for more!
Thank you Nikki for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotPerfect choice
We made the perfect choice in using Acorn to sell our house. From the initial visit to our leaving day they have been great. Amelia kept us up to date throughout the sale and we had no problem getting someone to talk to if needed. A smooth, quick, organised, stress free sale what more do you need?
Thank you Suzanne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and that the move went well. Happy Christmas. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotTanya made my experience great
Tanya made my experience great, she’s the most communicative member of staff at Acorn that I’ve dealt with and quite clearly is a very fair property manager, not just siding with the landlord all the time. She’s polite and friendly and has made my experience of dealing with acorn a more positive one despite property issues. Thanks!!
Thank you Gemma, we are pleased your experience was all positive- Karen Hedges- Acorn Customer Services
5/5
TrustpilotExceptional Service from Amelia Giles at Acorn Northumberland Heath Estate Agent!
I recently had the pleasure of working with Amelia Giles from Acorn Northumberland Heath Estate Agent, and I couldn't be happier with the service she provided. Amelia went above and beyond to help me close the deal on my new home in just four months. Throughout the entire process, Amelia demonstrated exceptional professionalism, patience, and accommodation. She was always available to address my questions and concerns, making sure I felt supported and informed every step of the way. Her knowledge of the market and the local area was invaluable, and it was evident that she truly cared about finding the perfect fit for me. Amelia's dedication and commitment to her clients sets her apart in the industry. Her attention to detail and willingness to go the extra mile made this experience not only seamless, but also enjoyable. I have no hesitation in recommending Amelia Giles and Acorn Northumberland Heath Estate Agent to anyone in need of top-notch real estate services. Thank you, Amelia, for making this journey a positive and successful one. You are a true asset to the team!
5/5
TrustpilotNice guys
We had an excellent experience with Adam at Acorn Sydenham. He was super responsive, approachable, and helpful at all times. As first time buyers we really appreciated his guidance as well as his persistence to get the sale over the line in time for us. Thanks Adam, If we ever decide sell, we’ll be in touch.
Thank you so much David, that's brilliant. I will pass on to the Team at Sydenham. Much appreciated Karen Hedges- Acorn Customer Services
5/5
GoogleKaren and Jack were brilliant, they were helpful and always kept me in the loop and explained the process of buying a new home to me. When there were delays, they were understanding and helped me by speaking with the developers and making sure that the purchase of my flat was still going ahead. Thank you both, I warmly recommend you!
Thank you Ana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Karen and Jack. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service!
We worked with Kevin Ashton, Crofton Park office, to buy our forever-house. He was excellent, responsive and very knowledgeable from the start of the process to the finish. We cannot thank him enough for all his help and I would recommend working with him!
4/5
TrustpilotAll I want is a copy of their terms.…
All I want is a copy of their terms and conditions for letting my property. What are their fees etc. I have been trying for a couple of days to get a response but all they want to do is value the property and go to see it. Just send me your terms and conditions. I can't believe it. A few days later they responded to me with a link to their site and the fee chart. So I'll upgrade my rating. However simply googling Acorn doesn't get you to their site.
Morning Peter. I am sorry to read this but all our standard fees, terms and conditions are on our website. https://www.acorngroup.co.uk/landlords/landlord-fees Generally speaking though we do always ask to appraise the property in question, as it may have an effect on what our actual fees to the landlord are. If you need any thing else, please email customerservices@acorngroup.co.uk. Thanks
5/5
TrustpilotWould recommend Acorn Estate Agent
Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately won’t be moving anytime soon, found my dream home. Thank you guys....
Thank you TJ for leaving us a 5* review. We are really happy that you were pleased with the service you received from Dammy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn agents especially Nicola Tarmac in my case is super quick in responding and very helpful in dealing with Developers. They came to my home to pickup signed contract when it was not possible for us to hand deliver to meet the deadlines. Also, very helpful in arranging further viewings with respect to Blinds and Cupboards measurings. Highly recommended.PositiveResponsiveness, Professionalism
Thank you anil for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicola and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGlad I changed my estate agent to acorn
I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.
5/5
TrustpilotMelissa was kind and caring
Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx
Thanks Jus for leaving a review of your experience. We are very pleased that you were happy with service you received from Melissa and Grace.
2/5
TrustpilotSo disappointed.
Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”
Hi Alison. Very sorry to read your review and will raise this with the team to find out where improvements can be made. Thanks
5/5
TrustpilotAbsolutely amazing customer service and…
Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.
Hi Connor, thank you for your 5 Star review! We're thrilled to hear that Amelia provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
5/5
GoogleRecently we bought our first home with Acron. As this was our first time we had many difficulties, Liz supported us and helped us with a lot of it. She did her best to make sure we got our property. Many thanks to Liz and the Acron team.
Thank you Hadi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liz when buying your new home and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThere is always a bit of anxiety about purchasing a new home but using Acorn Homes to do this was a great decision and the whole process was a remarkably smooth and pleasant experience. From beginning to end, the entire team was …
5/5
GoogleI completed the purchase of an apartment in Notus Point earlier this week. I am very happy to propose 5 * for Liz Briselden. Liz kept me informed throughout, was endlessly patient with my queries and requests for help and pleasant always. Thanks.
5/5
TrustpilotThoroughly helpful service the whole…
Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!
Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services
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