Trusted Agent profile · Bromley
★★★★★
597 reviews across 2 platforms
9, St. Marks Road, Bromley, BR2 9HG
Acorn New Homes's office in Bromley, at 9, is rated 3.7 out of 5 across 597 reviews on two platforms, including 113 Google reviews rated 4.9.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleI am a first time buyer and I recently bought a property with Acorn. The process was smooth and I'm very happy with the flat. Thank you to Liz for all her support throughout.
Thank you Bradley, thats a great review. I will pass on to Liz and the New Homes Team ! karen Hedges Acorn Customer Services
5/5
TrustpilotThanks to Chris the Acorn Manager she…
Thanks to Chris the Acorn Manager she got me back in to work right away. Lovely woman excellent at what they do. Thank you
Thanks Gary for leaving a review of your experience. We are very pleased that you were happy with service you received from Christine.
1/5
TrustpilotIf I could rate this company a zero, I would.
If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.
Dear Jamie-May. I am very sorry to read your review and know that you have spoken to a couple of our team who have apologised for what hapened. Whilst I have not been able to identify the missed calls you mentioned, made to our office, via our call log on that evening, I do fully appreciate the inconvenience and frustration this issue would have caused you. I have tried to call you myself but if I can help further please do drop me a line. Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotExcellent service.
We used Acorn Gravesend to sell our property. William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off. We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them. Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.
Hi Kate, thank you for your wonderful review! We are thrilled to hear that Will provided a personable and professional experience throughout the process. It's great to know that our service stood out among other agents and that your neighbours have also chosen us. Thank you for your recommendation!
5/5
TrustpilotFantastic service
Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.
Thank you Mr Omofojoye for taking the time to provide us with a review of your experience. I am so pleased that you were happy with the service you received from Amelia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotOnly interested in their fees
Avoid Acorn , they are purley there to grab as much money out of Landlords as possible, no interest in managing the Landlords property as it should be, when problems arrive they ignore emails and calls, and let defaulting tennants continue to not pay with little or no interest in chasing or persuing. Dont do anything proactive always wait for the landlord to push them before they act, cause more issues than they solve. Could not care less about the client, and hide behind the small print to expunge all responsability, All they want to do id charge fees for anything they can think off, AVOID at all costs
5/5
TrustpilotHigh level of service and do what they say they will.
Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.
Thanks George for leaving a review of your experience. We are very pleased that you were happy with service you received from Stuart, Beth and the London Bridge team.
5/5
TrustpilotThank you Max Williams
I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He
Thank you Mei and Xiu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAVOID TO RENT WITH THIS AGENCY!!
AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!
1/5
TrustpilotWe recently contacted Acorn regarding a…
We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key. Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all. I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data. It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.
Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks
5/5
Trustpilot10/10 Service
My experience was great, Arrun Padda is a friendly, efficient and professional estate agent. He responded to all of my enquires within no time at all, and made the whole experience a delight.Couldn’t recommend any higher, 10/10.
Thats super, Thank you, I will be sure to pass on to Arrun. I don't have your name, but I am sure he will know ! Best Wishes Karen Hedges-Acorn Customer Services
5/5
TrustpilotJade's very professional attitude and…
Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring. Everything was followed through in a timely fashion and the service could not have been better
Thank you, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Best Wishes Acorn Customer Services
5/5
GoogleAcorn New Homes has been brilliant finding a property that matched my criteria. Special mention to Samantha and Madeleine who have been particularly lovely, helpful and available from the offer to completion.
Thank you Glad for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Madeline and Samantha. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRecently bought a new build apartment and very happy with the outcome. Liz from Acorn was very helpful, always able to assist where possible. Completion date was moved back a few times and was very close to my mortgage offer expiring which could have been significantly damaging, but Liz did everything she could to ensure I had the keys in time to avoid this issue. Overall pleased with the outcome, even if it was at times stressful. Would advise for anybody else looking for a property.
Thank you Jack for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liz and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotLouise was reassuring & helpful
Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.
Thank you Ella, That is a great review for Louise at Acorn Bexleyheath, thank you for taking the time to post. Kind regards Karen Hedges-Acorn Customer Services
1/5
TrustpilotThe worst letting property management I…
The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!
4/5
GoogleI have just purchased a new build flat through Acorn New Homes, and all in all it was a smooth and stress-free experience. Karen was quick to respond and arrange a number of visits, and if I had any questions which she couldn't answer helped to point me in the right direction.
Thank you Kate for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Karen but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotI recently had a disappointing…
I recently had a disappointing experience with Acorn and Letting Agents while looking for an apartment. I came across a beautiful apartment listed for £1,500 per month and proceeded to submit my documents for the rental application, highlighting my salary of around £85,000. However, the process took a turn for the worse when I received a call from the agency. During this call, I was informed that the property owner was asking for more money to rent the apartment, raising the price to £1,600. To make matters worse, the agent used unprofessional language and stated, "we found someone better than you." They implied that I would need to pay the increased amount if I wanted the property, which I found highly unprofessional and disrespectful. As a potential tenant, I expect to be treated with respect and professionalism throughout the rental process. Unfortunately, my experience with Acorn Estate Agents and Letting Agents fell far short of these expectations. I will be looking elsewhere for my housing needs and encourage others to do the same if they value professionalism and respectful communication
Dear Johnny. As per my previous response, when I have investigated, I fear you have the wrong agent. We did not request documents from you neither did we receive any. We did not submit your offer to the landlord as we had not taken a holding deposit and so do not have any record of us asking to increase your offer. I would be grateful if you could contact me please at andrew.roberts@acorngroup.co.uk to discuss further. Thanks. Andrew Roberts
5/5
TrustpilotA great service
The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.
Thank you Dreana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and Jack. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNot trustworthy, commission focused not client
After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.
Dear Beverley. I am sorry that you have had to share your review of your experience working with our Gravesend office. As you are aware I have been in direct contact with both you and our vendor. You have both received my final response on the matter but thank you for raising the issues which re being dealt with internally. Thanks. Andrew Roberts - The Acorn group
1/5
TrustpilotAvoid at all costs.
Avoid at all costs. William at their Gravesend office withheld offers on a house I’m selling. I was selling two properties with this agent, and I got repaid by William, a convincing liar, advising me to sell to a buyer in a chain who was selling their house through Acorn but withholding an offer from a first time buyer for £19,000 more than the offer put forward. He told me the first time buyer ignored his follow up calls, however voice recordings prove he told them we had sold to a private buyer. An absolute lie. Acorns compliance manager, after my complaint, played down this devastating and costly experience stating ‘ I am sorry that William indicated to xxxxx that you had accepted a “private” offer. I have listened to the call and confirm that this was said. Neither William nor I have an explanation for this being said.’ ‘ In summary to the above, I am satisfied that William believed that was acting in your best interests’ ‘ I have made it clear to William that his communications must improve.’ So no point in making a complaint for them acting illegally. I’d suggest avoid at all costs. As you can see from their reply , when they verbally tell someone a lie to deter them from filling out their own offer form - they put the onus back on the third party for not being formal. - tricksters. And William didn’t miscommunicate an offer I’d accepted- he made it up as there wasn’t one. They were still actively showing people the house for weeks after. He lied at the time of his phone call to someone making a verbal offer (clearly deterring them) shouldn’t Acorn be obliged to pass verbal offers on ? William didn’t want the first time buyer submitting a ‘formal’ offer, he lied so he could sell two houses and get two commissions- plain and simple.
Dear David. We are in direct communication on this and whilst I have accepted that William miscommunicated the real position of the offer you accepted, we were not in receipt of a formal offer from another party as you suggest. We are fully aware of our obligations with regards to submitting offers, but if we have not received an offer we cannot submit it to you I am afraid. Thanks. Andrew Roberts - The Acorn Group
1/5
TrustpilotI'd give 0 if I could.
Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.
Hi "angry". Sorry to read this. Can you email me your details and I will investigate what happened. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotDammy Ajanaku was a great Estate Agent!
Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!
Thank you David, we are pleased to learn that your experience was a good one. Congratulations on your purchase ! Karen Hedges Acorn Customer Services
1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements. We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out. They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.
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