Acorn New Homes Bromley reviews

★★★★★ 1/5

Trustpilot

Acorn Grove Park

Acorn Grove Park, Sadly the most ineptitude estate agent I have ever dealt with me in my over 30 years of being in property. We instructed them to sell property in August last years. 3 failed sales. Incredibly rude and arrogant. Most conversation with them is a shouting battle. Louise, Festina and Jake the Area Manager are painfully rude, never owning up to their numerous errors and mistake. Just a sad excuse for estate agent

Elizabeth · 12 May 2026

★★★★★ 1/5

Trustpilot

Racist group

Had a viewing booked recently and a couple (asian) had viewed the property before us arriving and had said in passing that the agent was very rude and had made remarks assuming that this was NOT the place for them. Of course me and my partner (black) decided to judge with our own selves and from the get go the agent in particular gave a frosty reception when seeing us. I went to put my hand out to shake and was rebuffed and when saying hello the reply was just straight to showing us the property. There was no eye contact or friendly smile and when we asked questions we was hit with blunt and to the point answers. There definitely was a air of that this place was NOT for us also and not even a goodbye or next steps if we was interested.When trying to ring through, the agent was never available and when speaking to someone on behalf of the agent we was hit with rudeness and abruptness and to this day have had no response from thr agent or company.Of course you can judge for yourselves but I would save yourself the bother and go elsewhere or suffer the same fate as the other couple as well as ourselves.

Gary · 1 November 2022

★★★★★ 5/5

Trustpilot

Dammy is a star

Dammy and his colleagues at the brockley offices went above and beyond on a difficult purchase There were a number of issues that held things up and he was cool and collected and behind the scenes smoothing out of issues I genuinely believe without this input the purchase would have faltered Very professional and reliable.From my experience I would recommend Acorn with complete confidence from offer to completion they were always available and always helpful and attentive to the progress of the transaction.

Tessa · 25 October 2022

★★★★★ 5/5

Trustpilot

We have 2 properties rented via Acorn

We have 2 properties, both rented out via Acorn. They have been brilliant and extremley professional. I would point out that Jamie Perrin is an outstanding and calm property manager who has been extremly heplful with dealing with problem tenants. Harry Frankland is our lettings agent who has been really thorough in finding the right tenant for the property. I would highly recommend Acorns services. I feel they are are much more professional and good as compared to other agents in the market.

Neville · 24 October 2022

★★★★★ 5/5

Trustpilot

After the death of our Dad

After the death of our Dad, my sister and I decided to sell the family home. Richard Allen from the Catford branch of Acorn came to visit us and to see the house. At what was an extremely emotional time he guided us through the sales procedure. Richard was very straight forward to deal with, He has an engaging, calm manner and we felt very reassured using him. Other members of the team were also involved in the day to day dealings through the course of the sale and the whole team worked well for us. They were quick to come back to us with any queries that we raised and our family home now has a new chapter with a young family.

Lesley · 18 October 2022

★★★★★ 5/5

Trustpilot

Tailored approach, friendly and proactive.

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

Frances · 5 June 2023

★★★★★ 5/5

Trustpilot

General service

I am more than happy to recommend the service provided by Mer Alarcon. She is very polite and kind, she listens to my demands as a renter and she does call checks.When I requested to substitute the taps in the bathroom's sink as suggested by the plumber on a house visit, she swiftly noticed the landlord.Soon, the taps were changed.Also, she rang to inspect the smoke/CO2 alarms. That is an important health and safety issue.She is calm and attentive.She shows awareness of the crisis of the present rent market, that is extremely expensive for tenants.And, for any update she uses her good offices to act as an intermediate between me and the landlord.Overall, she has provided a satisfactory service.

Maurizio · 4 October 2022

★★★★★ 2/5

Trustpilot

Caution Avoid Avoid Avoid!terrible…

Caution Avoid Avoid Avoid!terrible experience since April 2022 property marketed with acorn after convincing me to take it fr original agent and gave it to them bec they will definitely sell it in just 2 weeks and all sweet talk to convince me,so I agreed,they told me after a week and a half the got a buyer who was ready financially turn out after 3 weeks of waiting the buyerdid not have the finance,but I was told by Charlie they had a cash buyer who was ready turned out to be housing association,after going through all the paper works and searches,and all the stress associated with selling,surveyor/Valuation came and told me all was well with the property,Charlie is now trying to come up with all kind of stories to get the price down even trying to get me to do another survey to gain access to my property while am on holiday,now they are saying they can't get the people to sign the contract:if there was anyone in the first place,they just want to get your property as cheap as they can and to make money for themself and making it look as tho they are helping you,frustration Frustration this is the Grove park branch negotiator Charlie G and sale manager Leon ward. After informing them since no contract is signing to take my property off the market it is still on their website and sold sign still on my property I will now instructed my lawyer:>just to show how these people work with no care or consideration for home owner,my property sale was not moving towards a contract after near 5 months so I ask to withdraw it from the market which took nearly 3 weeks of back and forth to finally get it done and even now 20/9/22 the sale sign sub to contract is still up and running on my property smt these agents is something else

Irone · 20 September 2022

★★★★★ 5/5

Trustpilot

Swanley Acorn Ace it

We would like to thank Hayley, Rhea, Blaise and the rest of the team for making the selling process so easy, previous experience was not so pleasant. They did exactly what they said they were going to do when we first met Hayley, kept us informed through out the process, answered calls and returned them if they were busy on other lines, progressed solicitors and were always pro-active. They remained professional at all times. A confident young team that worked well together and you can see they have been trained to an excellent standard. Defiantly recommend Swanley Office and have done so with another property sold subject to contract going through at the moment with Family.

Ken · 8 September 2022

★★★★★ 5/5

Google

I purchased a new built property, with Acorn being the selling agent. The construction ended up being a drawn and protracted process which lasted over a year. Acorn, and particularly Nicola and Samantha from the Greenwich office, were brilliant throughout the whole thing. They were responsive and accommodating, arranging numerous site visits to check on the property, take measures, etc. Not only that, but they connected some of the dots on the legal side for me, as I did the stupid mistake of going with the solicitor recommended by the developer, who expectedly ended up being complete garbage. Samantha helped me with queries when the solicitors didn't or couldn't answer and Nicola sought clarity from the developer all the time, helping me get through the process where the only other option would have been to change solicitors at a significant cost. Thank you very much for all your help, and a great purchase overall, all worth the wait!PositiveResponsiveness, Professionalism

Hristo · 27 August 2022

★★★★★ 5/5

Trustpilot

5-star service from a 5-star team at Acorn Swanley.

We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !

STEVEN · 12 August 2022

★★★★★ 5/5

Trustpilot

Friendly and supportive service

I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.

Anna · 20 August 2025

★★★★★ 5/5

Trustpilot

Would recommend

We recently sold our flat in south London Acorn and had a really positive experience. The marketing and sale of our property was all managed smoothly and professionally, and we got a price we were happy with. However, more importantly our sales negotiator Lamar was incredibly proactive throughout, and kept things moving when other parts of the chain were slow to the point of incompetence. Would recommend

Jordan · 23 March 2025

★★★★★ 5/5

Google

Massive thank you to Jack who has helped me from start to finish. Providing all the knowledge on the flat without any hesitation, giving me advice (first time buyer so there was a lot of questions!), keeping me up to date with regular emails and phone calls. Jack has been not only super helpful but also so approachable at all times. Nothing seemed out of his way - even my last minute requests! Thank you so much for your help with everything Jack, massively appreciated and I hope to work with you again in the future!

Elle · 10 June 2022

★★★★★ 5/5

Google

I had a great experience with Madeleine Davenport and Samantha Latham from Acorn Homes. Madeleine was very professional and patient while showing my new home and coordinating with the developer to get the snagging items completed. She was also able to negotiate a great price with the developer. She was very responsive and whenever I make an enquiry, she will get back to me asap with answers. It was a pleasure to work with her. Samantha was a ninja in coordinating with solicitors from both sides and assisting me through each step of the conveyance process. Without her work, I would not have been able to complete in time. She helped me to prepare and plan ahead for each step of the process and advised me on items/information I need to get from my solicitor/mortgage advisor/lender throughout the process. This helped me go through the process very quickly and efficiently. Thanks to these two super women, I got my keys to the house on the expected/planned completion date. I would be happy to recommend Acorn Homes services in acquiring your new home.PositiveResponsiveness, Quality, Professionalism

Selvakumar · 10 June 2022

★★★★★ 5/5

Google

As a first time buyer, we had no clue about the process. Sammy has been absolutely amazing. Professional and super bubbly; guiding us from the very beginning. She has put us at ease throughout the whole process. We didn't go with the recommended solicitor as we thought we could save about ￡800 for going with an external solicitor...biggest regret. (Highly recommend anyone buying a new build home to use the recommended solicitor - would save you the anxiety and headache!) We ended up with the most awful firm who left us in the dark, never answered our calls, missed documents and deadlines! Our solicitor also took advantage of our naivety and blamed us for not supplying certain documents. We called Acorn as we had missed the first deadline and this is where we couldn't thank Sammy enough! She was like Miss Marple and we discovered that our rubbish solicitor was just giving us all lip-service. In the end we managed to complete with the tightest deadline ever as all offices were closing up for Christmas and our DD mandate was missing as our solicitor never sent it to us! Sammy worked her magic and called some people to expedite our process within 2 hours! Incredible as we have been told the usual turn around for such forms to be approved etc would be 2-3 days. After about 5 months from when we first viewed the flat to completion, we got the keys and moved in just after Christmas 2021. Thank you to Samantha, Nicola, Jack and Karen. You have promptly addressed all our questions and we couldn't have been happier with our new home. Forever thankful, Jenny and Lisa.PositiveResponsiveness, Quality, Professionalism

FIVE · 10 June 2022

★★★★★ 5/5

Trustpilot

Excellent service and communication

After having no success with an online agent, I signed up with Mark at Acorn and he and his team, especially Kieran, were brilliant from start to finish! Communication was excellent and when the sale fell through due to my buyer's buyer pulling out last minute, they also took on marketing their property and the whole chain completed within 6 weeks! Highly recommended.

Jo · 29 November 2023

★★★★★ 5/5

Google

Liz Briselden was a real gem. I was out of the country during the process but she was so helpful! Great experience and fantastic service

Bim · 12 July 2025

★★★★★ 2/5

Trustpilot

Experience as a buyer

As a buyer, my experience with Acorn Sydenham was mixed at best.

Tom · 30 July 2026

★★★★★ 5/5

Trustpilot

Very pleased!

Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!

Yiwei · 21 July 2023

★★★★★ 5/5

Trustpilot

Highly recommend - fantastic team and service!

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

Olivia · 5 September 2025

★★★★★ 5/5

Google

Just completed on a fantastic new Acorn home as an investment for my children's future. Liz handled the purchase from start to finish with professionalism, courtesy and tenacity. The purchase all went to plan and in good time so thanks very much to Liz and co for their efforts. Thanks also to Pure Lakes for building such a wonderful apartment.

Tom · 11 November 2025

★★★★★ 5/5

Trustpilot

I have a very good experience with the agents involved in my service. They were very helpful and patient. Especially Olatunde and Blair from Acorn Catford branch.

The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.

Tunrayo · 31 August 2025

★★★★★ 5/5

Trustpilot

Cant fault their Eltham High Street branch

Sold through Acorn in 2021 and was pleased with the service. Both Oliver & Max were great, very helpful, and always available if I had any problems, which I did have at one point when my buyer pulled out, however it wasn’t long until they found me another. Also, when Oliver first visited my property he was the most professional of the estate agents I contacted, which is what persuaded me to use Acorn even though they weren’t the cheapest fee-wise. Dominic was also really helpful with the after-sales service.

JB · 26 February 2022