Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFive stars hardly seem enough. A totally professional and friendly team that guided us throughout the whole processes of selling and marketing our home. Nothing seemed to be " Too much trouble." We couldn't have asked for more. We are so pleased we chose TMS.
Jack · 16 February 2026
Agent replied · 16 April 2026
Thank you Jack! We are so grateful for your kind words and the terrific feedback. It means the world to the team to hear that we made the process smooth and that nothing felt like too much trouble, that is exactly what we strive for. We are delighted you chose TMS to sell your property. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleI have been a tenant in a property managed by TMS and the service has been great. Any issues that have arisen have been dealt with promptly by Nate and the team. A big thank you to the team.
Sam · 28 October 2024
Agent replied · 25 December 2024
Thank you for taking the time to post your kind review. We are so pleased you are happy with our service & the whole team are grateful for this acknowledgement, Thanks again!
★★★★★ 5/5
GoogleReally happy with the service I receive from TMS Estate Agents. I have mostly dealt with Kat, who has been helpful, friendly and professional throughout. (And when I’ve spoken to other members of the team, they’ve been the same.)
All my queries and questions are answered quickly & every stage of the rental process has been efficient and explained clearly.
Anne-Marie · 15 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review! It is fantastic to hear about your positive experience with our team and more specifically Kat.
Warm regards
The TMS team
★★★★★ 5/5
GoogleThe service in selling my property and buying my new home with TMS, when reflecting back to September 2025 was BRILLIANT!!. It can be a very stressful experience selling your home, as the process has evolved so much over the years. The …
Janet · 16 February 2026
Agent replied · 16 April 2026
Thank you Janet! We are all delighted to read your lovely review. Selling and buying at the same time is stressful so we’re thrilled to hear the team made you feel supported and nurtured throughout the journey. It was a pleasure helping you … More
★★★★★ 5/5
GoogleFirstly Luke was our estate agent, he talked us through everything we needed to know for selling our house.
Nicky was a brilliant piece of support throughout the stressful selling process and we don't think we could have got through the process without her
Joshua · 10 May 2024
Agent replied · 9 June 2024
Thank you for taking the time to leave us a review, it has been a pleasure assisting you with the sale of your property.
Your kind comments, are greatly appreciated.
Wishing you all the very best,
The team at TMS
★★★★★ 5/5
GoogleUnfortunately I had to pull out of the purchase, however Melissa and the team were brilliant from start to finish. They were extremely professional and went the extra mile for their clients. They provided great customer service and were really accommodating. I would definitely recommend their services.
Emma · 11 March 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review, we hope to be able to work with you again in the future,
Your kind comments, are greatly appreciated.
Wishing you all the very best,
The team at TMS
★★★★★ 4/5
GoogleI can highly recommend TMS AS WE HAVE BEEN WITH THEM FOR QUITE A NUMBER OF YEARS NOW, and have found all the staff there very helpful and efficient. nothing is too much trouble, and they always seem to have our best interests at heart, …
Elaine · 16 December 2025
Agent replied · 26 January 2026
Thank you for taking the time to give us a review. We very much appreciate your feedback & vote of confidence!
★★★★★ 5/5
GoogleMy wife and I been through hell renting from other estate Agencies in the past but TMS is a definition of integrity.
My only dissatisfaction a few times was in the timing of their response but …
Achi · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking the time to give us a 5 star review. We very much appreciate your feedback & vote of confidence!
★★★★★ 5/5
GoogleWe have used TMS Estate Agents as Managing Agents for a rental property for several years. Highly rate them with a 5* service, communication channels are second to none, any issues with tenants have been sorted in expected timescales, …
Mike · 16 January 2026
Agent replied · 26 January 2026
Thank you for taking the time to give us a 5 star review. We very much appreciate your feedback & vote of confidence!
★★★★★ 5/5
GoogleTMS were brilliant. Nothing was too much trouble. There was always someone on the end of the phone who knew my situation and was able to help, unlike some larger agents I have used in the past.
If I need to move again I will be using Vicki and her team.
Susanne · 16 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review! It is fantastic to hear about your positive experience with our team.
It was a pleasure being part of your move and we wish you all the very best in your new home.
Warm regards
The TMS team
★★★★★ 5/5
GoogleA massive thank you to Clare Bushell and the team, you all did an amazing job helping me sell the property very quick and dealt with all the arising issues while I was away, I would use you again in a heart beat and will recommend you to anyone that asks. Thank you!!!
Kim · 12 June 2023
Agent replied · 11 June 2024
Thank you so much Kim - pleased we could help.
★★★★★ 5/5
GoogleAlways a fantastic service from Gary and his team.
Everything is explained to my understanding.. quick and stress free.
I would highly recommend TMS
Angela · 11 December 2024
Agent replied · 25 December 2024
Thank you for taking the time to post this great review about our sister company, The Mortgage Shop. We agree, Gary & his team are amazing and we are also delighted to recommend them. Thanks again!
★★★★★ 5/5
GoogleSuperb estate agents. From the initial visit, photographs and write up through to completion we couldn’t fault TMS. We were fully informed throughout and we had feedback viewings.
Lewis getting most of our questions before we had an offer we accepted. Some times we must of asked daft things but he always sounded happy to assist.
Then there was Nicky - our sales progressor. She went way beyond her TMS role and finished up doing most of the work our ‘buy estate agent’ should of been doing. We wouldn’t of ended up in our new home without her.
Thoroughly recommend TMS 5*****
Marion · 26 July 2024
Agent replied · 23 October 2024
Thank you so much for your kind words, it was a pleasure assisting you with your property sale.
Warm wishes
The team at TMS
★★★★★ 5/5
GoogleTMS have restored my faith with regards to letting, providing great customer care and service.
The whole team have helped me at a time when my health had taken a turn for the …
Wayne · 16 January 2026
Agent replied · 26 January 2026
Thank you for taking the time to give us a 5 star review. We very much appreciate your feedback & vote of confidence!
★★★★★ 1/5
GoogleDesperately incompetent. These people mismanaged our rental property until we moved to another agent. Perhaps their estate agency is better run but their property management is catastrophic. Save yourself money, time and stress - avoid TMS.
Gareth · 27 December 2025
Agent replied · 26 January 2026
Dear Gareth,
Thank you for taking the time to provide us with this feedback. We are truly sorry to hear that your experience with our property management service was so disappointing.
We take all feedback very seriously, and the issues you've raised, particularly regarding the handling of your rental property, are certainly not reflective of the high standards we aim to uphold for our clients.
We would like to fully understand the details of your situation and the specific challenges you faced to ensure we address them thoroughly. We ask that you please contact our Managing Director, Vicki Andrews, directly by emailing vicki@tmsestateagents.com so we can discuss the specifics of your experience confidentially.
We wish you the best with your new arrangement.
Sincerely,
The Team at TMS
★★★★★ 5/5
GoogleWe were very pleased with Nate at TMS estate agents Nate guided us all the way with us moving into our new rental home a very professional service Thank you.
Ian · 16 February 2026
Agent replied · 16 April 2026
Thank you Ian. Nate & the team really appreciate your positive feedback. We wish you all the best in your new home.
★★★★★ 5/5
GoogleAlways go the extra mile to keep us up to date. Very professional service every time we have used their service. Definitely recommend.
Elizabeth · 12 April 2026
Agent replied · 16 April 2026
Thank you so much for the 5-star review! We truly appreciate your continued trust in us.
At TMS, we believe that clear, consistent communication is the key to a successful partnership, so it’s wonderful to hear that you feel kept up to date every step of the way. Providing a professional service 'every time' is exactly what we strive for as a team.
Thank you for your recommendation and for being such a valued client of our family-run business!
Best regards,
The TMS Team
★★★★★ 5/5
GoogleHad an excellent experience through TMS. Gary was so helpful in the long lead up to our purchase, always quick to reply with insightful responses. Would 100% use TMS again to get a mortgage!
Elizabeth · 10 May 2024
Agent replied · 9 June 2024
Hello Elizabeth, Thank you kindly for the amazing review of the team at The Mortgage Shop, we agree they are fantastic and we will pass on your kind words.
Warm Regards
All the team at TMS Estate Agents
★★★★★ 4/5
GoogleTMS offered a genuine friendly service in selling our flat for us. The negotiations turned out to be long winded but Clare kept us all alongside and informed and brought the deal to a happy ending. TMS do not have a shop front but I do recommend them.
Gill · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for your kind review, it has been a pleasure assisting you with your sale.
I note your feedback on the shop front. We do advertise our properties in our sister company’s window, The Mortgage Shop, in Nelson Place, Broadstairs, just a short walk from the high street.
★★★★★ 5/5
GoogleKat and team couldn't do enough for us to prevent us from being homeless kat went above and beyond to help us even with the very difficult to please Goodlord reference company 2 wks from contacting TMS to moving into our new home
Esther · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave a review, we are so happy to be part of your journey and we wish you all the best in your new home.
★★★★★ 5/5
GoogleSuperb service, we needed to renew our tenancy agreement on a rented property and TMS were extremely helpful and did an excellent job. A special thank you to Kat Powell who personally dealt with this showing her professionalism with a genuine friendly manner.
CAROL · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us a review, we are thrilled our lettings team were able to help you, Kat was delighted with your kind comments.
★★★★★ 5/5
GoogleThough still trying to settle in, I’m already feeling my flat 😊
From contacting TMS and the smooth process of transitioning into the flat was great. …
Enobong · 16 January 2026
Agent replied · 26 January 2026
Thank you for taking the time to give us a 5 star review. We very much appreciate your feedback & vote of confidence!
★★★★★ 5/5
GoogleKat was an absolute angel while dealing with myself and partner. Super friendly and preofessional. We were able to view the place on Monday and got accepted the next day. TMS really made moving a positive experience 💞 …
Kayleigh · 16 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review, we are thrilled Kat was able to assist you in securing a property, wishing you all the very best.
★★★★★ 2/5
GoogleWe used TMS for 1 year renting a house in Broadstairs. The sales bit/showing a house before the contract is very friendly and welcoming! Sales lady showed us another property and took us to see that one as well.
The agency is slow to sort any type of problems. Example: We had water dripping from the kitchen cieling and were told it’s impossible yo get plummer out on Friday. Once it came they said its our fault not using shower glass sealing and lets wait until monday to dry it out. Landlord had to get her own plummer out who in 5 min found a broken pipe anf it took another 5 min to fix it.
Ending a contract is also rather slow process and they are not willing to help you with small things. (Asked them to roll out bin on a bin day. Was told its not their responsibility and I should out my binbag in my car. Once again landlord was helpful and did it for us. We moved 3h away, therefore could not do it ourselves).
All in all, I would not use them again.
Marielle · 14 December 2023
Agent replied · 11 June 2024
Thank your for taking the time to leave us a review.
We pride ourselves on excellent customer service and we are glad you were happy with the viewing and application process. We note your feedback on the faults and we are sorry you did not feel, on this occasion, that your standards were not met.
Wishing you all the best
All the team at TMS
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
