Trusted Agent profile · Broadstairs
Verified
★★★★★
1,427 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,427 reviews on two platforms, including 589 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
GoogleI experienced a very professional service with Sarah Agard at the Broadstairs branch. She was helpful and supportive in guiding me through the process.
Dear Ben, thanks for leaving us such a good review. We are so pleased that you felt looked after throughout your customer journey with us; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction … More
5/5
GoogleGreat tour by Phil and felt like he gave us a very honest appraisal of the property
Hi Ben, We're happy to hear that you were very satisfied with the service provided during your viewing with Phil. We appreciate your kind words and thank you for your positive feedback! Thank you Dan
5/5
GoogleI have dealt primarily with Charlotte and Sarah at Miles and Barr, and I am very pleased with the level of service they have both provided. Sarah showed us around a few properties, and on a very icy snowy day she still arrived on time which we were so grateful for :) Dealing with our offer was Charlotte, who was very communicative and responsive. Overall I am thrilled with the service and long may it continue. Our offer is confirmed subject to contract and survey, so fingers crossed!
Dear Amelia, Thank you very much for your kind works, it has made Charlotte & Sarah's day to read your positive comments, thank you very much for taking the time to leave a five star google review, we pride ourselves on customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day, we are so pleased that you have managed to secure a new home and we look forward to working with you. Kind Regards, Dan Woodward Branch Manager.
5/5
TrustpilotOur sales Progressor
Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.
5/5
GoogleVery helpful and friendly thank you.
Thank you for your kind words! We’re delighted to hear you found the team helpful and friendly, we really appreciate your feedback. Best regards, Dan Woodward
5/5
GoogleVery pleasant showing with Phil who was very kind and knowledge about the area and homes in general.
Thank you so much for your 5 star Review. We are so happy that you had a great experience with Phil, he was delighted to hear your words and they are much appreciated. We are happy to help in the future whenever you need us. Thank you, Dan.
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
GoogleUsed miles & Barr Broadstairs a couple of times now, both times things went smoothly, communication was good, and a lady called Dasha was brilliant from beginning to end. Highly recommend
Dear Julia, Thank you for taking the time to leave your positive review, it is genuinely really appreciated, I will pass the comments onto Dasha and I am sure she will be thrilled to read them, if we can help you again please do not hesitate to make contact. Warm Regards, Dan Woodward - Branch Manger.
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
GoogleVery nice and kind, easy going and brilliant to talk to. Fantastic bloke.
Thank you so much for your kind words! We’re delighted to hear that you found Phil easy to talk to and such a pleasure to deal with. Providing a friendly, approachable service is really important to us, and your feedback means a lot. Thank you, Dan
5/5
GooglePhil showed us two houses today and he could not have been more helpful, friendly and professional. Very happy with our time spent with him today.
Good evening Louise, thank you for taking the time to leave Phil such a positive review, he loved reading your kind words a moment ago and we look forward to helping you on your home move. Kind regards Dan Woodward, Sales Director.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
GoogleVery professional , always kept informed during the sales journey , excellent service, would thoroughly recommend Miles & Barr as first choice.
Dear Russell, Thank you very much for taking the time to leave me a review of your recent sale with Miles and Barr - we are really pleased to hear of your kind comments. Kind regards, Dan Woodward.
5/5
GoogleMiles & Barr were very helpful, caring and helped to make the selling of our house stress free. Donna sales progresser was absolutely brilliant.
Thank you for your kind comments, Sue. It's great to hear that Donna lived up to your expectations. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is … More
5/5
GoogleDelighted thank you Sarah, jo and the whole team for finally getting us there
Dear Lisa, Thank you for taking the time to leave us a 5 star google review, it is really appreciated, thank you. We hope you are enjoying your new home in Broadstairs - Kind Regards, Dan Woodward, Sales Director
5/5
GoogleExcellent service from Phil
Hi Andrew, Thank you so much for your kind words! I’m thrilled to hear you had an excellent experience with Phil. We really appreciate you taking the time to share your feedback. Best regards, Dan Woodward, Miles & Barr Broadstairs
5/5
GoogleVery helpful and friendly.
Thank you for your kind feedback, we’re really glad you found the team helpful and friendly! Best regards, Dan Woodward, Sales Director
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
GoogleHad a viewing with Phil today. I just wanted to say what lovely man, very friendly.
Hi Jennie, Thank you for taking the time to leave such a lovely review regarding Phil. its made his day to read your kind words. Thank you, Dan Woodward, Sales Director
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
5/5
GoogleExcellent host. Very helpful and didn’t feel rushed at all
Hi Oz, thank you for taking the time, we really appreciate it - thank you. Dan
5/5
GoogleVery good experience, especially with Phil who helped us get our dream property.
Hi Matt, that is great to hear, thank you so much for taking the time to leave Phil such a great review. Thank you Dan
1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
5/5
TrustpilotMiles & Barr were very professional and…
Miles & Barr were very professional and supportive throughout a long process (nothing to do with M&D) and the sales progressor really helped us get it over the line in a very professional and kind manner!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send Miles and Barr a message.
Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
