Trusted Agent profile · Broadstairs
Verified
★★★★★
1,434 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,434 reviews on two platforms, including 592 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
GooglePhil showed us round a property twice now and both times has been very friendly and approachable when we have had any questions!
Good morning Lauren, Thank you for leaving such a great review, we are really pleased to hear of your comments. Kind regards, Dan
5/5
GoogleReview for Phil who showed us around 3 properties for sale in Broadstairs. Prompt, professional and courteous throughout the viewings
Hi Andrew, thank you for taking the time to leave such a positive review, this is really appreciated. We look forward to helping you in the future. Thank you Dan
5/5
GooglePhil showed us round the property, very warm and inviting and answers our questions to the best of his knowledge
Hi Michael, thank you for taking the time to leave such a positive review of your viewing today, we look forward to helping you in the future. Kind regards, Dan Woodward.
1/5
GoogleSadly I do not like giving poor reviews, but on this occasion it feels right. We viewed a house through Miles and Barr it was the area we wanted we were relocating due to fathers health declining and had explained to the Agent exactly what …
Dear Ms George, We are sorry to read your review. We endeavour to deliver timely communication and we are saddened that your recent experience with our lettings team did not meet this expectation. Should you wish to discuss this further, please email communications@milesandbarr.co.uk. Regards, Lauren
5/5
GoogleVery good. Know their stuff, attentive and very good agents for the properties they represent. Ali Lambert was really helpful in making all the arrangements just as we asked …
5/5
GoogleShown around by Phil - very friendly and helpful
Thank you for your feedback! We look forward to helping you in the future. Kind regards, Dan
5/5
GoogleExcellent job showing a large family group around, pleasure talking to him again.
Thank you for your kind words! I’m glad Phil could help show your family around, good luck with the move. Best regards, Dan Woodward
5/5
TrustpilotExcellent service
We cannot fault Miles and Barr in Broadstairs.From our first meeting with Sarah and explaining we had a tight time line to sell, to then accepting an offer in a short space of time. Their attention to detail and regular updates have been invaluable. The agents that carried out our viewings, Alan, Hermoine and Tyler showed absolute respect for our property and dealt with the viewings in a professional manner. Throughout the whole experience the total dedication of Annie the Deputy manager has been exceptional. Annie has without doubt gone above and beyond to help us get where we needed to be within our time frame, we simply cannot thank her enough. When a professional team like Miles and Barr work as hard as they have for us then it should be acknowledged and they all deserve a massive Thank you.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
GoogleGlinda made my experience of being a customer of the agency excellent! She delivered support and guidance of the highest standard. Really positive experience in comparison with other agencies
Thank you for taking the time to rate us, Maria. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Dan Woodward, Senior Branch Manager.
5/5
GoogleGreat experience viewing a property with Phil- very friendly and informed on the property, provided everything we needed!
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
GoogleFriendly and open. Very thorough tour of the property
Thank you so much, Jay, for your lovely review. It was a pleasure meeting you in Broadstairs, and I’m really glad you found the tour friendly and thorough. If you have any further questions or need anything else, I’m always here to help. Thanks again for taking the time to share your feedback!
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
GoogleDan was excellent throughout the whole process! Thoroughly recommend using.
4/5
GoogleDan and his team did a great job in showing us houses that met most our requirements. Dan showed us a house and we could see the potential instantly. We are now getting ready to move in to our dream family home. Dan and his team worked quickly and sold our house too. They were always contactable which made the process of buying and selling a house that much easier.
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
2/5
TrustpilotNear a year of leaking
I moved into a property that had leaks and doors hanging off. The first leak was fixed after a week of dripping all in the bathroom. There was damp in my fitted wardrobes which is from the bath leaking. I moved in last October and this issue is still on going. I have been more than passionate… no duty of care for the people renting.
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
GoogleThank you for the really nice viewing together with Phil! Very professional, friendly and courteous. Highly recommended!
Good afternoon Isabelle, thank you for your kind words from your viewing today, we hope to be able to help you secure your next home. Kind regards, Dan
5/5
GoogleVery good service throughout. Jack has been prompt at returning any queries I may have regarding the process and everything was explained clearly. I would highly recomend!
Dear Mylton, Thank you very much for your positive comments, Jack passes his personal thanks to you as it has made his day to read this. We are so pleased you felt looked after throughout your customer journey with us; our team will … More
5/5
GoogleVery helpful and informative and welcoming
Thank you for your kind words! We’re really pleased to hear you found the team helpful, informative, and welcoming, Thank you, Dan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
