Trusted Agent profile · Broadstairs
Verified
★★★★★
1,427 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,427 reviews on two platforms, including 589 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
GoogleMy Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
GoogleWe had a great viewing with Phil back in Jan. Very professional and considerate, super knowledgable and a lovely bloke to boot.
Hi Mark, thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience with Phil back in January. It’s wonderful to know you’re now settled into your new home, we wish you every happiness there. Best regards, Dan Woodward, Sales Director.
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
1/5
GoogleMy post has been removed by unknown source. It was not complementary, they were uninterested in helping in any way regarding problem tenants. Awful company.
Afternoon Richard, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to address your concerns. Unfortunately, we have … More
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
1/5
GoogleThe worst estate agents I have ever come across totally useless. The director is shocking at his job. His staff are Utterly clueless and rude. Would not recommend to anyone.
Dear Nath Smith, I am sorry to hear of your experience with Miles and Barr. I have searched our database and cannot find your details to discuss this with you, I would really welcome the opportunity to discuss this further with you if would … More
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
GoogleI sold my house through Miles and Barr and was very happy with their service. In particular Donna Bogard the sales progresser, who was excellant, and made the whole process run smoothly.
Dear Carol, Thank you for taking the time to leave a five star review for Donna and Miles and Barr, it has made Donna's day to hear of your kind words - thank you. We wish you many happy years in your new home. Warm Regards. Dan Woodward, Senior Branch Manager.
5/5
GoogleGreat Viewing with Phil in Broadstairs. We arrived slightly early and he was already there unlocking the property. …
Hi Roman, thank you so much for taking the time to leave such a positive review, we hope to find you a new property soon. Kind regards, Dan
5/5
GoogleSteve Wall at the Broadstairs office has been very helpful and gave me all the advice I needed when showing me around properties! Thank you very much!
Thank you again for taking the time to let us know how we did, it has made Steve's day to read your kind words. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. … More
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
GoogleWhat a lovely guy. Knowledgeable and thorough. Pleasure to meet you Phil.
Thank you so much for your kind feedback! We’re delighted to hear that Phil made such a great impression, he’s a valued member of our team and will be really pleased to read your comments. We appreciate you taking the time to share your … More
5/5
GoogleGreat viewing - highly recommended and great knowledge of the local area....
Hello, thank you so much for your five star review, your comments are really appreciated. Kind regards, Dan
5/5
GoogleLisa was exceptional. There were many challenges along the was but she had the happy knack off keeping you calm and assured that things were moving in the right direction. …
5/5
GoogleSteve Wall from the Broadstairs office has been so helpful in helping us find a house. He pulled out all the stops and found us a great new home
Good afternoon Gail, thank you for leaving us such a positive review, we are really pleased to hear about your new home and how Steve really helped you. Have a great weekend. Kind regards, Dan Woodward, Sales Director
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
GooglePhil showed us round a property twice now and both times has been very friendly and approachable when we have had any questions!
Good morning Lauren, Thank you for leaving such a great review, we are really pleased to hear of your comments. Kind regards, Dan
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
GoogleReview for Phil who showed us around 3 properties for sale in Broadstairs. Prompt, professional and courteous throughout the viewings
Hi Andrew, thank you for taking the time to leave such a positive review, this is really appreciated. We look forward to helping you in the future. Thank you Dan
5/5
GooglePhil showed us round the property, very warm and inviting and answers our questions to the best of his knowledge
Hi Michael, thank you for taking the time to leave such a positive review of your viewing today, we look forward to helping you in the future. Kind regards, Dan Woodward.
1/5
GoogleSadly I do not like giving poor reviews, but on this occasion it feels right. We viewed a house through Miles and Barr it was the area we wanted we were relocating due to fathers health declining and had explained to the Agent exactly what …
Dear Ms George, We are sorry to read your review. We endeavour to deliver timely communication and we are saddened that your recent experience with our lettings team did not meet this expectation. Should you wish to discuss this further, please email communications@milesandbarr.co.uk. Regards, Lauren
5/5
GoogleVery good. Know their stuff, attentive and very good agents for the properties they represent. Ali Lambert was really helpful in making all the arrangements just as we asked …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
