Miles and Barr reviews in Broadstairs

★★★★★ 5/5

Trustpilot

The staff at Miles & Barr were truely professional

The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.

TimJ · 24 June 2022

★★★★★ 5/5

Trustpilot

Suzanne Beard

All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.

Simon · 21 June 2022

★★★★★ 5/5

Google

Phil showed us around a house this morning and was extremely helpful, polite and was able to answer all the questions we had. He also had a great sense of humour. Very pleasant experience. Thanks!

Katie · 22 September 2025

★★★★★ 5/5

Google

Was a very friendly helpful man

Lisa · 29 May 2026

★★★★★ 5/5

Google

M&B in broadstairs where absolutely fantastic in our selling and buying journey. I would especially like to mention Charlotte Silk who not only was impeccable …

Cayleigh · 16 December 2025

★★★★★ 5/5

Google

Really helpful and knowledgable

Harvey · 11 June 2026

★★★★★ 5/5

Google

Good objective presentation without pressure. Very fair treatment.

Ian · 10 May 2026

★★★★★ 5/5

Google

From start to finish, purchasing a house through Mile & Barr has been a good experience. The process of purchasing a house is long, complex and drawn out but Miles & Barr limit the pain of a home purchase by keeping you informed and …

David · 17 September 2022

★★★★★ 1/5

Trustpilot

I contacted Miles n Barr for a valuation…

I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.

Jay · 27 October 2023

★★★★★ 5/5

Google

Personable and extremely helpful

Mark · 6 June 2026

★★★★★ 5/5

Google

On time, plenty of knowledge about the property, great to chat to. Top guy

Neil · 21 March 2026

★★★★★ 5/5

Google

Thanks for helpfull behaviours 👏 …

Yunus · 21 May 2026

★★★★★ 5/5

Google

Phil, conducted a great relaxed viewing, exactly what was required

Mark · 18 April 2026

★★★★★ 1/5

Trustpilot

Do Not Use Them

I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.

Janice · 2 October 2023

★★★★★ 5/5

Trustpilot

Thanks M&B Westgate

As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.

Robert · 16 March 2022

★★★★★ 5/5

Trustpilot

Amy Whiffin - Amazingly helpful!

Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!

Julia · 16 March 2022

★★★★★ 5/5

Trustpilot

Very pleased with service all the way to completion!

We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.

Richard · 25 March 2024

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 5/5

Trustpilot

My interaction with officers of the Miles and Barr

My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.

Dr · 9 September 2026

★★★★★ 5/5

Google

A great service provided by all of the team in Broadstairs. Very personable and super knowledgeable. Thanks again for all your help guys!!!

Reginald · 24 December 2025

★★★★★ 5/5

Google

Another couple of viewings with Phil Hopkins today. He is very helpful and has a good knowledge of the properties we looked at.

Mark · 24 December 2025

★★★★★ 5/5

Google

Phil allowed us to have a really good look around the property and did not rush us. Very friendly and personable 🙂 …

David · 24 December 2025

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024