Trusted Agent profile · Broadstairs
Verified
★★★★★
1,431 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,431 reviews on two platforms, including 592 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
GooglePhil allowed us to have a really good look around the property and did not rush us. Very friendly and personable 🙂 …
Thank you for your lovely feedback! We’re so pleased to hear Phil made your viewing relaxed and enjoyable, we’ll be sure to pass on your kind words to him, thank you Dan
5/5
TrustpilotMy interaction with officers of the Miles and Barr
My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.
4/5
TrustpilotFriendly, professional and knowledgeable
A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.
5/5
TrustpilotFor selling
Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.
1/5
TrustpilotSTAY CLEAR !Please be careful of this company
Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details
Dear Mr Trone, We take all of the points raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers are required under law by the UK Government to conduct an Energy Performance Certification (EPC) and an Anti-Money Laundering (AML) check before a home can be marketed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party. We ensure that all costs are presented upfront and discussed with every client, including our expert in-house professional photography service. We are saddened that your experience with us was not positive and we welcome the opportunity to discuss this further with you if you would like to contact us at communications@milesandbarr.co.uk. Kind regards, James Perks, Branch Director.
5/5
GoogleQuick review for Phil who showed me around a couple of properties in Broadstairs yesterday. He is very professional, friendly and accommodating giving me as much time as I needed to review the properties properly. Very grateful. Dal
Hi Dal, we are really pleased to hear your kind words of your recent experience with our team, thank you for taking the time and we look forward to helping you in the future. Kind regards, Dan Woodward, Sales Director.
1/5
TrustpilotAbsolutely poor service
Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.
Dear Akif Reza Talukder, We take the points raised in your review seriously as our Lettings team endeavours to deliver a positive, transparent and communicative experience throughout every tenancy. We welcome the opportunity to discuss your experience further with you if you would like to contact us at communications@milesandbarr.co.uk.
5/5
TrustpilotMiles and Barr have been so impressive
Miles and Barr have been so accommodating and professional.
We appreciate your kind words! We're happy to hear that you've found our service accommodating and professional. It's great to know your sales progressor, Louise, alleviated stress by keeping you informed throughout the buying process.
5/5
GoogleGreat service when I reached Hermione Paul at Miles & Barr Broadstairs. Really helpful and pleasant to talk to you. 100% recommend.
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear Hermione was able to assist you so well. We truly appreciate the recommendation and look forward to helping again in the future. … More
5/5
TrustpilotThe kindest letting agents!
This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.
1/5
TrustpilotAwful agent
Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues
Dear Emma,Thank you so much for your feedback. We are sorry to hear that your experience with ourselves when offering on a property didn't meet your expectations. Bradley Wright, the manager, would like to look into your feedback in more depth to gain a better understanding in what you felt went wrong. You may contact him on bradleywright@milesandbarr.co.uk or 07860 689496.Once again, thank you for your initial feedback, we look forward to speaking with you
5/5
TrustpilotSophie Collins has been absolutely…
Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.
1/5
TrustpilotDeliberately overpriced, appalling customer service
Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.
Dear Kathryn, Thank you for your review. We are sorry to hear that on this occasion your experience with us didn't meet your expectations. We understand that the branch manager has been in touch with you, apologised personally and undertaken a review of the internal procedures and implemented changes as a result of to ensure this doesn't happen again. So we would really like to thank you for your honest feedback. We are sorry that your experience with us was not what we or you would expect but we would like to reassure you that we have acted on this feedback with good intention. Once again, thank you for your time and we wish you all the very best.
5/5
GoogleHad a viewing with Phil Hopkins - very personable & well informed. Would recommend.
Thank you for your kind recommendation. We’re delighted to hear you had a positive property viewing experience in Broadstairs and that Phil’s knowledge and approach made a strong impression. We really appreciate you taking the time to share … More
5/5
GoogleFriendly and informative service. Rushed a little due to another viewing but all good.
Thanks for sharing your feedback! We’re glad you found the service friendly and informative, and we appreciate your understanding about the slightly tighter schedule, we are always happy to arrange a second viewing if you wish, we can allow … More
5/5
GoogleJoe was extremely professional throughout our rocky journey into buying a house in Broadstairs. He always made himself available to talk even on his days off. Joe is a real asset for Miles and Barr. Thank you Joe for all your help and support.
Dear Jenny, Thank you very much for taking the time to leave Joe such a positive review, he is really pleased to read your kind words and wishes you all the best in your … More
5/5
GoogleMet Phil on a couple of viewings with a warm reception, he was extremely professional & knowledgeable answering all questions would highly recommend.
Hi Molly, thank you so much for your kind comments, its really appreciated. Kind regards Dan
5/5
GoogleMiles and Barr were the agents for our seller. So, to help their client, they helped us sell our house too. Indeed they were much more proactive than the online so-called 'estate agents' that we paid. If they were ready to do so much for us, I can only imagine what they would do if you paid them yourself. Donna and Becky particularly, thank you
5/5
TrustpilotExcellent Service Highly Recommend
When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend
5/5
Trustpilotbought through miles and Barr
we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much
5/5
TrustpilotFrom the first day we viewed our to be…
From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.
5/5
GooglePhil was great at our viewing, he was very friendly and gave all the info we needed
4/5
TrustpilotGreat communication with all parties
Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.
5/5
GoogleGreat viewing experience with Phil Hopkins. Really helpful, and informative. Thank you ☺️
Thank you for your kind words! We’re delighted to hear you had a great viewing experience with Phil and found it helpful and informative. We always aims to make house viewings smooth and enjoyable. Kind regards, Dan Woodward Sales Director
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The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
