Trusted Agent profile · Bristol
★★★★★
1,551 reviews across 2 platforms
11A Badminton Road, Bristol, BS16 6BD, BS16 6BD
Part of Ocean, see every office.
Ocean's office in Bristol, at 11A Badminton Road, is rated 4.8 out of 5 across 1,551 reviews on two platforms, including 282 Google reviews rated 4.8.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
4/5
TrustpilotOceans were helpful and friendly
Oceans were helpful with buying my house. They tried to answer any queries I had and to get in touch with the sellers regarding any questions. I would recommend them for anyone buying or selling. I used there solicitors too and it definitely made life easier.
5/5
TrustpilotTracey and Luigi - The remortgage dream team!
Tracey and Luigi recently took care of our recent remortgage. Their guidance was best in class, their customer service impeccable and everything was just effortless and proactive on their part. So many places try to just excel in one area such as expertise or the customer service, but between Luigi and Tracey, they've got both covered already. When this new fixed rate comes up to expiry, I'll be contacting the team again for sure. Thank you very much!
5/5
TrustpilotBrilliant mortgage advice
We had a great experience with Ocean. Simon was readily available for any queries we had during the process and always communicated any updates swiftly. He actively scanned the market to make sure he got us the best mortgage rate possible. Brilliant.
5/5
TrustpilotWe recently used Ocean for the sale and…
We recently used Ocean for the sale and purchase of our home. Lily and the team were brilliant from start to finish. Always in contact to keep us up to date and contactable about any info needed. We couldn't recommend them enough.Sam and Jane
5/5
GoogleI have just successfully and quickly let a property through Ocean at Downend, Scott and James were totally exceptional and faultless. Their knowledge , advice and support were invaluable. I have been a landlady for 20 years and this was by far the best letting service I have had. Would highly recommend them and I would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent service and support
Excellent service and support from Elizabeth and colleagues particularly through a rather tricky final phase of our sale.
5/5
TrustpilotEvery company needs a Thomas Seabourne
Every company needs a Thomas Seabourne. Customer Service second to none and always goes above and beyond the call of duty.Polite, available on the phone, quick to respond and empathetic and not bvious pride in his work.Thank you Thomas.Tim & Sue BS4
5/5
TrustpilotFriendly, happy estate agent
Chris came to value our property - we chose him as he was friendly & not pushy at all. A lot of other estate agents we discovered around BS9 would say “if you were on the market with us, it would put you in a better place if you wanted to bid on one of our other properties.” No mention of any of this from Ocean.Sam our sale agent was always happy and positive - extremely pleasant to deal with. He had great energy & you can tell he enjoys his job.Tanya who was in the final stage was great at keeping us informed about the chain & very friendly & explained the process well.
5/5
GoogleJemima was so lovely and a joy to work with! She created a fun, laid-back atmosphere during the property viewing and provided excellent communication through the entire application process. Thank you Jemima! :)
1/5
TrustpilotThe actual selling of the house went…
The actual selling of the house went well but the management of the process itself regarding advice and support was very poor. They are equipped when it’s an easy sale and all ok but were rather found wanting and it was as if we were an annoyance when asking for updates and managing the chain.Will not use these again
We appreciate your feedback, both positive and negative, it can always help us further streamline or improve our service. However, on this occasion, in the interest of full transparency, as is the reason for a 3rd part review site, we do not believe that your one-star review is justified. Your case file has been reviewed by our Sales Director. We believe that the team, including our highly experienced Move Managers, made every effort to achieve an exchange of contracts as soon as possible, as is our goal for all clients. Your buyer was in fact ready to exchange well within the current average time frame.We have Move Managers in each of our sales offices specifically to ensure the best possible customer care in what can often be a stressful and complicated time for all parties. The delay in this instance was caused by an investment buyer at the bottom of this chain. The whole team were involved with this sale and exhausted all possible means to expedite the matters via the estate agents and solicitors they were able to do so. It is clear from the comprehensive records that the office kept you informed of the progress, sometimes several times a day. It is disappointing the sale did not progress as swiftly we all may have hoped or expected, but hope your onward move has gone well. Thank you again for your feedback.Ocean
5/5
GoogleJemima and the whole team were truly brilliant. Best Estate Agents in the UK!!
5/5
GoogleJemima made our move easy and efficient. She was on the ball from the moment we applied to view the property and helped us secure what has fast become our dream home. She’s a star and anyone looking to move to Bristol should be going through her! An exceptional asset to her team and company.
5/5
TrustpilotGreat experience with Simon Lack.
Great experience with Simon Lack and Tracey Green. Have used them for our last two mortgages. Wouldn’t dream of going anywhere else. Simon is knowledgeable, personable and prompt. Happy customers.
1/5
TrustpilotLack of communication
Lack of communication. Lack of response to phone calls, being told the named person was out of the office. The sale only progressed once I stated I wanted the property to be relisted. Very poor service.
We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.After reviewing the file we can see consistent communications throughout the process with all key stakeholders involved. We are sorry that there were occasions when the person you wanted to speak to was not available, however, we can see that whenever you contacted us you were contacted straight back, usually within a few working hours.We understand the delays with the process can be frustrating and are aware that communication is key. We take your comments on board and always look to improve our service. Wishing you the best.
5/5
TrustpilotLiam from the Bradley Stoke Branch
Liam from the Bradley Stoke office was extremely knowledgeable and helpful. I would recommend him to others. Thank you Liam.
5/5
TrustpilotGreat service
Luigi, Tracey and the team have been fantastic! Sorted our mortgage with ease and always kept us updated. Would highly recommend!
5/5
TrustpilotGreat service!
From start to finish Ocean property were amazing. Stephanie and her team dealt with our purchase and sale, kept us well informed and remained professional and polite throughout. Thanks again!
5/5
TrustpilotOcean Estate Agents are an excellent and efficient Property Letting CompanyLetting
I asked Ocean Estate Agents to find me tenants for a flat I own in Bristol.They responded immediately and asked me to submit information and relevant documentation.Within a few days they had found me tenants.They informed me of all the regulations required for letting out the flat. They inspected the property immediately. They obtained Tenancy references for the tenants and organised the Tenancy Agreement.They were very cooperative in every aspect and answered every question I asked.I could not be more satisfied with this efficient and experienced Company and highly recommend them.
5/5
TrustpilotBest Letting Agent I have used
I have now used 3 of the 4 letting agents based in Downend highstreet, and on reflection I would rate Ocean as the best.James and the team were professionally and responsive throughout the letting process.I would definitely use them again and recommend them to others.
5/5
TrustpilotUsed Ocean estate agents for renting a…
Used Ocean estate agents for renting a flat, very quick and efficient service. Will has been great the whole way through!
4/5
GoogleOcean Lettings were really helpful in getting the references and movement process go quickly and follow up whenever needed. It is very important that you have a contact who is ready to help in all ways possible. I would highly recommend Oceans
5/5
GoogleReally great experience moving into our new rented house. Thanks to Jemima for making the whole process as smooth and quick as possible. Managed to get us from viewing the property to moving in in less than a month which was perfect.
3/5
TrustpilotEfficient but unhelpful staff response
The sale process was smooth and there weren’t unnecessary delays in the process. Unfortunately we felt that our move manager was speaking to the seller’s interest all the time. We were glad we didn’t go for their In-house lawyer as the discussions could’ve been even more one-sided although we’ve been told that in-house lawyers are from a different branch. Simple queries from us were made into complicated, very difficult to follow answers with legal jargon and it felt very frustrating at times giving off the impression that it was being done on purpose When we raised any issues, it felt staff were taking a very defensive approach on behalf of sellers . when we insisted this be discussed with the sellers , we almost always got positive response from sellers. There seemed to be a natural inclination to take the sellers side even without discussing with them. I wouldn’t deal with this agency again if possible
4/5
TrustpilotVery good service
Very good service. Everything seemed effortless & Claire was always happy to help. Reasonably priced compared to others. Would definitely recommend & would use them again.
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