Trusted Agent profile Β· Bristol
β β β β β
353 reviews across 1 platform
11 Downleaze, Bristol, BS9 1NA
Cloud9 Aspirational Property Management's office in Bristol, at 11 Downleaze, is rated 4.8 out of 5 across 353 reviews on 1 platform, including 353 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Cloud9 Aspirational Property Management, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service friendly behaviour from kizzyπ€ β¦
Dear Chirag Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have Giggs Gillespie to manage our property and they are very professional and responsive. Definitely recommend them!PositiveResponsiveness, Professionalism
Dear Jasmine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Sophie Cook for her availability. Great contact and very efficient when we have requests.
5/5
GoogleEmma was super helpful in getting formalities done quickly and efficiently. Superb customer service. Keep it up.
5/5
GoogleVery professional, knowledgeable and courteous at all times. Advised us at every step of the way, making the entire process stress and trouble free. Highly recommended
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleCurrently in the process of looking and I've been in touch with Stevie- very quick, responsive and personable!
Dear Roisin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust rented house, with a help of Leonie Sansom.
Dear Sergei Ledenev Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and professional lady Ellie as well as the whole team pleasure to work with
Dear Ela Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service, professional and friendly especially Ebrahim. Would personally recommend him again!
5/5
GoogleLily in particular has gone the extra mile to try and find the right accomodation and I am grateful for her professionalism and help
Dear Barry Mcgovern, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleReally great service from Sophie Cook. We was initially dealing with Sophie who was really professional and gave us really good service. She was quick to respond to emails and calling us back. Gave us all the information we needed and helped us smoothly for our new home. Would definitely recommend her for future business. Thanks again Sophie Cook from the Ruislip lettings team. :)
5/5
GoogleSince the first day we decided to look for a property the agency has been in touch via email helping us finding the right one and keeping us updated when we thought we found it. Sophie Cook has helped us looking for the right ones, negotiating and finding the flat we were looking for. It's been easier and quicker then we thought!
1/5
GoogleI have been ignored from the agency.
Dear Π‘Π°ΡΠ° Π‘Π½Π΅ΠΆΠΊΠΎ, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have used the services at this agency and it was a good experience and kind of professional and very good helper...PositiveQuality, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe received excellent support from the professional estate agents at Gibb Gillespie Ruislip branch. Sophie Cooke most especially deserves to recognised for her professionalism during our search process all the way through to signing a contract all within a short space of time. We love the place and just want to say most especially THANK YOU SOPHIE AND THE REST OF THE TEAM.
5/5
GoogleEmma was brilliant and very professional. Very pleased with the service - thanks.
5/5
GoogleIncredible journey with gibbs and gillespie Very helpful Much appreciated
Dear Prajeena Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally helpful, great staff
Dear Charlie Saunders Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEbrahim was amazing very helpful and supportive throughout the whole process
5/5
GoogleVery pleasant and helpful staff, everything has been going smoothly. Highly recommended
Dear Andrea We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleGreat experience with Gibbs when selling my flat recently. Always someone on hand to help with any queries/issues and always very professional. Particular thanks must go to Charlotte who went above and beyond to manage our chain in very difficult circumstances. Her care and attention was exceptional and she ultimately made the move happen.
5/5
GoogleExcellent and reliable service by Leonie Sansom. Highly recommended.
Dear Maksim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEmma was very helpful. Happy with service
5/5
GoogleI can't account for others, nor can I describe the service of the other teams, but the lettings team were extremely helpful, attentive and polite. Very happy with the service and I believe that should a situation arise in the future when I need to use them again, they'll be my first port of call for the area.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cloud9 Aspirational Property Management, Bristol won Gold.
