Trusted Agent profile · Bristol, City of

Savills Clifton reviews in Bristol, City of

★★★★★ Great

2,041 reviews across 2 platforms

20 The Mall, Clifton Village, BS8 4DR, Bristol, City of, BS8 4DR

Part of Savills, see every office.

Savills's office in Bristol, City of, at 20 The Mall, is rated 4.2 out of 5 across 2,041 reviews on two platforms, including 238 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Savills won in 2026.

Google logo

4.9 / 5

238

Reviews on Google

This office

Trustpilot logo

1,803

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent support from Samuel Wood at Savills

Samuel Wood from Savills was professional, responsive, and very helpful throughout our rental process. He supported us from finding the flat through to moving in, handled everything efficiently, and made the process smooth and stress-free.

Ruslan · 5 January 2026

Agent replied · 22 January 2026

Thank you for taking the time to leave feedback, Ruslan. We’re so glad that you appreciate Samuel Wood/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

5/5

Trustpilot

Great experience, easy and timely

Vivian was always responsive, timely and helpful. Very clear on the process and what I needed to do. I appreciate the clarity and attention to detail.

Francesca · 9 October 2024

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you, Francesca. Thank you for providing us with an update and for taking the time to review our service.

5/5

Google

This is the second time I have used Savills and I always find them very professional, courteous and they help take a lot of the stress in buying and selling. In particular Richard Brooks at Savills is a delight to work with and I would be more than happy to recommend them againPositiveResponsiveness, Quality, Professionalism, Value

Andrew · 26 October 2022

Agent replied · 25 October 2024

Thank you so much for your comments and review, we really appreciate the positive feedback.

5/5

Trustpilot

More amazingness

I wish to continue my praise for Savills, and in particular, my absolutely stellar property manager, Tami Falzon. We began working together around a year ago, and she has been nothing short of amazing.Always responsive, thorough, professional and friendly, she handles every inquiry brilliantly. In a city where this is certainly not always the case, it further underscores the great work that Tami and Savills do every day.Not all property managers are created equal - trust me, finding a good one is so, so worth it! Thanks so much to Tami and Savills for all you do - this very grateful tenant really, really appreciates it :)

Matt · 11 July 2023

5/5

Trustpilot

Mary's exceptional service!

Mary Harries @ 20 Canada Square is a gem! Working with her wasn't just a professional transaction, it was a genuine pleasure. Not only did she deliver everything she promised, but she went the extra mile to meet deadline. Her knowledge, dedication, and positive attitude made a challenging project feel effortless. I felt fully supported every step of the way, and I can't thank her enough for her fantastic work. Mary, you rock!

Sergei · 31 December 2023

5/5

Trustpilot

South Hams House Sale - Very Impressed!

I recently sold a house in the South Hams, Devon with Sarah Jane and her team. I have to say I couldn't fault the Savills service. A buyer was found prior to the house going to market, queries were dealt with promptly, and when I had issues with my ongoing purchase Sarah Jane stepped in and facilitated a speedy resolution.

Jenny · 23 April 2022

Agent replied · 22 October 2024

We are very pleased we could help and that you were happy with the outcome. Thank you very much for your review!Regards,SJ

5/5

Trustpilot

Great service from Jack

Jack Iveson has been a fantastic support during our time in the flat. He has been contactable and managed property management issues with compassion and action to ensure the best outcome for us. Many thanks!

Saad · 1 May 2024

Agent replied · 22 October 2024

Thank you so much for your review, Saad. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

House buyer…

We went to look at properties to buy in fife and we have sold our house STC. We saw a house in Falkland fife for sale and immediately called the agent at savills from the number on the For Sale board. We explained that we were interested in viewing and had 3 more days in Scotland in which to do so. We didn't hear back and are now back home as this is now 4 days later. I feel like we lost an opportunity as did the sellers. They should be aware that we are interested in buying their home and we should have had an opportunity to establish if we wanted it.

Deborah · 19 June 2024

Agent replied · 22 October 2024

Hi Deborah, thank you for bringing this to our attention; please know that this is not the level of service we strive to provide. Would you mind letting us know which property you were looking to view? Please email detail to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

So thankful for the exceptional service…

So thankful for the exceptional service provided by Paige Ford and Sevills. As first time renters in the UK, we had a lot of questions and Paige took the time to answer everything and helped us through the entire process. Would definitely recommend Paige as she was very thorough and the process was smooth start to finish!

Mary · 9 August 2022

Agent replied · 22 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy your new home!Regards,Paige

5/5

Google

A huge thank you to Pascale Grenie and team from Clifton lettings office for helping us find the perfect place to rent in Bristol! The team has been enthusiastic, helpful, friendly and really professional and prompt in communication! So pleased, thanks so much!!

Ramayee · 26 October 2023

Agent replied · 25 October 2024

A lovely review, we really appreciate the positive feedback, that is so kind, thank you.

5/5

Trustpilot

The best management service by Tami Falzon

The best management service by Tami Falzon…We have had numerous managing agents over the years (with Savills and other agencies) and Tami has been the best by far. She is extremely proactive, diligent and professional. We had an issue with the washer dryer not working and the handymen sent by the insurers were refusing to complete the job due to unreasonable reasons. Tami not only sorted this out with the insurers but also made formal complaints and got me a refund - which was totally unexpected and much appreciated. Thank you for your wonderful service, Tami.

GR · 14 June 2023

5/5

Google

From start to exchange Savills were very professional, kept me updated every step of the way and I would particularly like to thank Richard Brooks who made the whole process seamless.

Steve · 27 June 2024

Agent replied · 25 October 2024

Thank you for the review, we really appreciate the positive feedback and are glad that you had a good experience.

5/5

Trustpilot

Monique Craib's attitude towards her clients is exemplary

Monique has been in charge of the flat's management since January 2022 and has made a significant positive difference in dealing with of all housing-related issues and situations, thus improving the image of the company, too. She does her utmost to take into account her clients' requests, handles them with flexibility and with a high level of professionalism, closely follows the appointments with the contractors. She is a great asset to Savills team and an absolutely positive experience to work with.

E · 7 June 2023

5/5

Trustpilot

Reletting our property

Tenants decided to move as they had to relocate and the end of tenancy was well handled and in particular the reletting process was very efficient only taking 48 hours as a result of presenting the property to the right audience. The result was an increased rental and the new tenant moving in within 48 hours of the exiting tenants moving out. Well done to Holly Goodge and her team and in particular George Prior. Good job.

Mr · 25 August 2023

5/5

Trustpilot

Simply the best!

Savills, and in particular Tessa we’re superb in helping sell our property. Superbly professional and definitely the best estate agents in the UK. Tessa, helped us achieve a great price and looked after us with care and attention throughout the process. Thank you so much Tessa, you are a superb estate agent. Thank you, Paul

Paul · 7 October 2022

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Tessa

5/5

Trustpilot

Savills' property management is great

Savills' property management is great. I would like to thank Fiona Wither for her excellent service and prompt communication in managing my flat. I highly recommend Savills for their professionalism and care.

Baha · 30 May 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, Baha. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Clifton Lettings

Mathew Madeley at Savills Lettings, Clifton Office is always helpful and polite, dealing with any matters swiftly, and liaising with landlords agent/tenants promptly. Your hard work and effort is appreciated.

J · 3 July 2024

Agent replied · 22 October 2024

Thank you so much for your review, J. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Rebecca - Property Manager

Rebecca is an incredible Property Manager. Her customer service skills, communication skills and Professionalism are exceptional! She is incredibly committed to her role as a Property Manager and clearly takes pride in her role. From my numerous conversations with Rebecca, she has always presented solutions to my problems and as a Full-time working Healthcare Professional, this is extremely important to me. Thank you Rebecca!

Preeti · 5 May 2021

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, Preeti!Regards,Rebecca

5/5

Trustpilot

Tami has been an amazing property…

Tami has been an amazing property manager who’s always responsive to our concerns. Tami has done a fantastic job resolving property issues such as leak and other form of emergencies. Thanks so much!

Rebekah · 4 May 2024

Agent replied · 22 October 2024

Thank you so much for your review, Rebekah. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Highly recommended Paige and Savills

We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.

Ashwini · 1 February 2023

Agent replied · 22 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige

1/5

Trustpilot

Is Savills typically this terrrible ?!

No one showed up for a scheduled valuation on an agreed date and time without explanation, while I had to take time off from work. I sent them a couple of follow-up emails to find out the reasons, but again, no replies. I am honestly shocked by such sub - standard service and unprofessional behaviour from Savills. I hope they can give me an explanation why this can happen, if they really have customer service, not just a cheap apology.

Xia · 19 May 2024

Agent replied · 22 October 2024

We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your review has been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Oliver Hudson

Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.

Chong · 16 May 2024

Agent replied · 22 October 2024

Thank you so much for your review, Chong. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Savills is INCORRECT, UNFAIR agency

WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! 🤔

Ms · 8 May 2024

Agent replied · 22 October 2024

Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.

5/5

Trustpilot

Tom Edwards - excellent from start to finish

Tom Edwards and his team provided a first rate service and reinforced our previous Savills experience which was similarly excellent. From initial engagement through to finalising the offer we felt confident that the right agent had been chosen. The depth and breadth of local market understanding highlights for us that Savills is the obvious choice.

K · 9 August 2022

Agent replied · 22 October 2024

Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.Regards,Tom

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Questions about Savills Clifton

Has Savills won any awards?

Yes. In The Trusted Agent 2026 awards: Savills, City of won Gold; Savills, Esher won Trusted Agent; Savills, Weybridge won Trusted Agent; Savills, Richmond upon Thames won Trusted Agent; Savills, Manchester won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Savills Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.

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