Trusted Agent profile · Bristol, City of

Savills Clifton reviews in Bristol, City of

★★★★★ Great

2,040 reviews across 2 platforms

20 The Mall, Clifton Village, BS8 4DR, Bristol, City of, BS8 4DR

Part of Savills, see every office.

Savills's office in Bristol, City of, at 20 The Mall, is rated 4.2 out of 5 across 2,040 reviews on two platforms, including 238 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Savills won in 2026.

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4.9 / 5

238

Reviews on Google

This office

Trustpilot logo

1,802

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.

5/5

Trustpilot

Superb service - made buying our house easier

We worked with Sue at Savills on the purchase of our property in July 2020 and she was an absolute pleasure to work with, a credit to her profession. All the way through the buying and selling process Sue was highly communicative, supportive and informative, which made what is quite a stressful task much more straightforward. We would recommend Savills and Sue any time.

Dean · 28 July 2020

Agent replied · 22 October 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.

5/5

Trustpilot

Alexa has been very helpful and…

Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!

Khairin · 9 July 2021

Agent replied · 22 October 2024

Thank you so much for your review, Khairin. And if you need anything else please let me know.Regards,Alexa

5/5

Trustpilot

Superb service

Michael has been fantastic from start to finish. I can not recommend him enough. He has made the whole process so easy and even when there were a few hiccups along the way he smoothed it over and nothing was too much trouble. If you are looking for an honest, reliable agent who does what they say they are going to the call Michael at Savills.

Ian · 4 November 2019

Agent replied · 22 October 2024

Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.

5/5

Trustpilot

House purchase.

We purchased our house through Savills and dealt with Caroleanne and I couldn’t recommend her highly enough! The level of care and attentiveness was second to none considering it was over 10 months from our offer was accepted until we moved in as our sale fell through first time around. I will definitely use Savills if we ever decide to sell. Thanks Again Caroleanne.

DR · 21 March 2024

5/5

Google

Savills have supported the letting of my flat in central Bristol for many years and have always proven themselves to be utmost professionals in every aspect of property management. Over this period Jane Simpson-Browne in particular has …

David · 17 October 2025

Agent replied · 22 September 2025

Thank you for the kind review and endorsement. We are so pleased the team and Jane in particular offered such valuable support.

5/5

Google

We used Savills to help sell our flat in central Bristol. Savills partnered us with Sholto who had sold flats in our building in the past and who was a huge help throughout the entire selling process, keeping tabs on how the sale was progressing and giving updates when needed. Friendly and reliable and if I were to sale again, itd be through Savills.

James · 12 December 2024

Agent replied · 9 January 2025

that's a lovely read, thank you for your endorsement and kind words. So pleased that Sholto performed so well for you.

5/5

Google

Thank you Jane at Clifton lettings office for taking great care of us as tenants over the past year. With a great network of contractors also, everything was looked after perfectly. Very much appreciated!

Ross · 29 January 2024

Agent replied · 25 October 2024

thank you for the kind words regarding your experience with Jane, we really appreciate you writing and endorsing our services.

4/5

Google

Savills, especially Troy (Clifton, Bristol Office), have done a great job selling my flat. With a few bumps along the way Troy was always been proactive, supportive and pragmatic to keep things moving forward. Thanks very much !

Jenny · 26 October 2023

Agent replied · 25 October 2024

Thank you very much for endorsing Troy and Savills, we really appreciate the feedback.

5/5

Trustpilot

Professional and Responsive

We rented a flat via Savills in Earls Court for 2 years. We wanted to commend the entire team for being very responsive and professional throughout the process. We'd like to highlight Sam Ing's work in particular - Sam's professionalism, responsiveness and personalised touch when intermediating between us, various contractors and the landlord was very impressive and made the tenancy a smooth ride from start to finish.

Philipp · 24 October 2024

Agent replied · 24 December 2024

Thank you for your feedback, Philipp. It really helps us review our own performance and ensures our service is the best it can be.

1/5

Trustpilot

Biased agency- AVOID them at all costs

I recently completed my tenancy with Savills in hammersmith and unfortunately, I cannot recommend them at all based on my overall experience.As part of the agreement, i had got the deep cleaning done and then I was asked to get small bits cleaned again and I got the it done the same and sent proof for the two specific areas that were needing rework.I asked my agent to check and confirm if they are happy with the same as she had stated new tenant is starting from tomorrow.Emails acknowledged stating thankyou for getting the clean done and then after 3 days and she sends me an email that the new tenant is still not satisfied! My question is how can any proof be considered tangible if the new tenant has already lived there for two days and why was the response not covering open issues when confirmed by themselves second time.They are charging me 300 pounds again for a small section of cabinet which who knows might have come after new tenant joined inIt doesnt end there.They send me a list of deductibles as part of wear and tear and I have given agreement on 80% of genuine cases and then I see lock change listed for 250 pounds and when questioned on it, they till me owner doesnt feel safe as I had lost one key during my tenure(for which I am already paying the replacement charge).Funny thing is how all of a sudden it becomes a security issue when I had informed them a year back that i have lost one key and I am happy to pay and get it remade but no response to those email for which I have proof and now all of a sudden just because it is owner's personal choice to get lock changed-> that is being put on me too.When I asked the agent to be fair for both sides- the answer I got on email is that Savills is just liaising between both sides by just acting as mere navigators but just inflicting pain and stress for tenants and clearly giving all their communications prioritising the owners.The lack of transparency and cooperation during this process has left me frustrated and dissatisfied. It's disheartening to feel like my concerns are not being taken seriously, especially when it comes to financial matters like the return of a security deposit.I am taking this to TDS if my two pain areas are not addressed by this week and will update my comment again once I have won this battle.P.s before you give robotic response here> I have already looped in your social media Email ID in my email chain that has all the detailed history around my last conversation with agent since a month

Kush · 8 March 2024

Agent replied · 22 October 2024

Hi Kush, we do apologise for your experience and do want to provide a resolution for you, but haven't received your email to the socialmedia@savills.com address. Would you mind sending this again with details of the office and contact you have been dealing with so we can investigate, please?

5/5

Trustpilot

Savills were very professional

Savills were very professional and helpful throughout the letting process. All questions were answered quickly and we felt confident that they were handling the process for us. We would recommend their services. Both Angela Mulgrew and Michael Churchill were involved in letting the property to us and we felt we were in good hands. Both were always willing to help us when we needed information.

Sally-Ann · 7 November 2019

Agent replied · 22 October 2024

Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.

1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

Agent replied · 22 October 2024

Hi Luke, thank you for taking the time to share your feedback. We sincerely apologise that your experience with us did not meet your expectations.Your satisfaction is incredibly important to us, and we take your comments seriously. We would like to learn more about the specific issues you encountered so that we can address them promptly and improve our services.Please feel free to reach out to us directly via email: socialmedia@savills.com so that we can discuss your concerns in more detail and work towards a resolution.

5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

Agent replied · 22 October 2024

Thank you so much for your review, Nick. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Google

Nothing but huge thanks to Richard Brooks of Savills for all the attention and support through the house buying process. Always contactable with prompt responses to any queries facilitating excellent communication between the seller and ourselves. Flexible with viewing arrangements and accommodating to all our requests. Would highly recommend to any future customers. Thanks againPositiveResponsiveness, Quality, Professionalism

Ian · 26 October 2021

Agent replied · 25 October 2024

Thank you for your kind review, we really appreciate your feedback and are so pleased that your experience with Savills was so favourable.

5/5

Trustpilot

I would like to thank Savills for all…

I would like to thank Savills for all their hard work in selling my Parents house. They have been a pleasure to deal with and have kept us informed at every step of the process. Nothing is to much trouble for the team, Special thanks to Naomi, John, Fiona & EmmaWould I recommend Savills? In a heartbeatMany many thanks Mark & Family

Mark · 4 April 2024

5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you, Will. Thank you for providing us with an update and for taking the time to review our service.Regards,Nicky & Savills Summertown

5/5

Trustpilot

Savills St Johns Wood - Alicia Lindsay

Alicia and Ben were amazing and offered a great service. Alicia's enormous experience in the industry meant that huge hurdles that needed to be gone through to get us to exchange she conquered. I cannot recommend Alicia more highly and am very grateful for her hard work.

Annabel · 11 January 2023

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Alicia and Ben

5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, Malak. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Google

Savilles handled the letting and management of my house in Bristol for two years. Sam Paget introduced the client and was most professional in his handling of it all , then Jane Simpson-Browne managed it, she was absolutely excellent, her attention to detail superb.

Sally · 1 August 2025

Agent replied · 8 October 2025

great feedback and so glad the team gave such a professional service for you.

5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

Agent replied · 22 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Stephanie

5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

Agent replied · 22 October 2024

We really appreciate your kind feedback, Natasha. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sue

5/5

Trustpilot

Savills Auctions

The whole team at Savills Auctions have been fantastic. From the very first experience I have had with them, the customer service continues to improve. I have purchased properties many times through the auction and have also sold some properties through the auction. I would like to mention Robin and Jay Jay for always being on hand and providing great service and advice. Would highly recommend them.

Sim · 4 October 2024

Agent replied · 22 October 2024

Thank you for taking the time to review our service, Sim - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024

Agent replied · 22 October 2024

Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Been waiting over a week on a response…

Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".

Mr · 15 December 2025

Agent replied · 23 December 2025

Thank you for sharing your feedback. We’re very sorry to hear about the delay and the experience you’ve had so far, this is not the level of service we aim to provide. Your interest in the Solihull property is important to us. We'd like to find out more, please send us your preferred contact details via email: socialmedia@savills.com so we can investigate as a matter of priority.

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Questions about Savills Clifton

Has Savills won any awards?

Yes. In The Trusted Agent 2026 awards: Savills, City of won Gold; Savills, Esher won Trusted Agent; Savills, Weybridge won Trusted Agent; Savills, Richmond upon Thames won Trusted Agent; Savills, Manchester won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Savills Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.

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