Trusted Agent profile · Bristol, City of

Savills Clifton reviews in Bristol, City of

★★★★★ Great

2,041 reviews across 2 platforms

20 The Mall, Clifton Village, BS8 4DR, Bristol, City of, BS8 4DR

Part of Savills, see every office.

Savills's office in Bristol, City of, at 20 The Mall, is rated 4.2 out of 5 across 2,041 reviews on two platforms, including 238 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Savills won in 2026.

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4.9 / 5

238

Reviews on Google

This office

Trustpilot logo

1,803

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.

5/5

Trustpilot

Angus and Felix are great!

We've had most our contact with Felix and Angus when renting and they're always really accommodating, helpful and clear in communication. Made our renting so much easier and anxiety free. So thanks a lot for that!Some feedback to Savills though - if you change staff that is responsible for certain things, make sure you have a system in place for this, as this caused us to get no response for quite some time until we started reaching out to more contact points.

Emilia · 11 December 2024

Agent replied · 24 December 2024

Thank you so much for your review and feedback, Emilia. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Google

Richard at Savills has been a pleasure to deal with in buying our new home. He was very open during the house viewings and we didn't feel rushed at all. He was quick to respond to any queries throughout the process and very flexible with arranging the viewings. I would absolutely recommend using Savills if looking to buy or sale. Thanks Richard for all your help!

Katie · 26 October 2022

Agent replied · 25 October 2024

Many thanks for your kind review, we really appreciate you taking the time and trouble to endorse Savills.

5/5

Trustpilot

Great buyer experience

We had a fantastic experience as buyers purchasing a property marketed by Savills of Petworth.We were able to get an appointment quickly, after seeing the good quality photographs provided on line on a property search website. We were met by Daniel, an Associate Director of Savills, who showed us round and was very knowledgeable about the property. We loved the house and made another appointment for a second viewing for the following week. However, our sister-in-law came to stay and as she is quite knowledgeable about property, we called up Savills to ask if we could have a viewing earlier. They were more than happy to accommodate us. We put an offer in straightaway and Daniel was very speedy in getting back to the vendors and then us to agree a sale price. He then helped as much as he could to move the transaction along by constantly liaising with the vendors, the solicitors and even our estate agent acting for the sale of our old house. Every time we called up, he was either available or got back to us very promptly not long after. He was always available on the mobile. His colleagues in the office were super friendly and sounded very professional. This is really what you expect when dealing with a company with the reputation of Savills, of being a higher end estate agent. We all know them as being a go-to agent if one is looking for a beautiful country estate or an expensive apartment in town, but maybe people don’t realise they have a variety of property on offer. Ironically, we happened to be visiting Petworth a few months’ ago and were looking at houses in the area. We saw the Savills office from the car park and I suggested we go in to see them, but my husband said there was no point - they wouldn’t have anything in the price bracket we were looking at!! Obviously big mistake! I would wholeheartedly recommend Savills of Petworth for anyone wanting a really good, extremely professional and proactive agent, whether you have a little cottage or a grand property with acres of land. From our experience, we would say you will receive the utmost attention and expeditious sale, whatever the size of the property. They were clearly acting well for their clients as we were persuaded up with our offer and were clearly in a lot of contact with them regarding the progress of the sale, but as purchasers, we really felt valued too. Unlike some higher end agents we could mention in rural Sussex, there is no hint of pretension or snobbery towards potential buyers, just enthusiasm, property knowledge and helpfulness all the way. We would like to thank them for helping us find the house of our dreams!

Mrs · 16 April 2020

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Superior Rental Management Service

I have been a landlord with Savills for several years now. Savills completely manages my property portfolio as I live abroad. As a hands-off landlord I cannot ask for more. They have always done secure tenancy checks, ensures tenant satisfaction, are always on top of any maintenance issues and manage all the finance’s and payments so I don’t need to worry about a single thing. The staff are always courteous and keep me informed. Key amongst these is Wendy Tickle who has expertly managed my accounts ever since I was a client from a previous company. Wendy’s approach goes above and beyond what I have experienced from other agents, as she always communicates everything, follows up ahead of time and goes above and beyond, doing things such as contacting the local council or service management company to resolve any financial issues that may arise. It’s this approach and staff like Wendy that go the extra mile that has kept me loyal.I highly recommend Savills if you’re looking for highly professional team that will treat you and your tenants with the care respect, and give you peace of mind that you expect.

Imran · 5 December 2024

Agent replied · 24 December 2024

Thank you for taking the time to review our service, Imran - feedback is always incredibly helpful.I’m delighted that we meet your expectations.

1/5

Trustpilot

Poor Property Management

I’ve rented homes for about 20 years in different cities and countries, and Savills has been the worst by far. Their property manager constantly dodges responsibility and ignores urgent issues, letting simple fixes drag on for months.

For example, it took 9 months to fix our apartment's lights - a job that usually takes 2-3 days elsewhere. Similarly, the AC and heating systems were non-functional for months.

The property manager often says he's sorted things out with contractors, but when I checked on these companies they say they had not received any request from Savills. That happened at least twice with two different issues.

Right now, we’re dealing with massive mold damage that started in October and has ruined our bedroom’s built-in wardrobe, making the air toxic and the bedroom unusable. Despite promises, nothing has been done, and it’s already December.

Throughout our tenancy, there has not been a single day when everything in the apartment functioned as promised. Think twice. Their negligence could seriously affect your living conditions and health.

Igor · 5 December 2024

Agent replied · 24 December 2024

Thank you for getting in touch, we would like to find out more about your experience as this is not the customer service we strive to provide. Please email further detail to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

George was fantastic at managing a very…

George was fantastic at managing a very tricky sale - we used other agents for over a year that didn’t deliver the same great efforts that George put forward. He managed the process so closely and made sure it was very well processed. Highly recommend.

Matthew · 3 May 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, Matthew. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Great experience with Savills

I have completed the purchase of a property through Savills, Sholto Thompson was the main point of contact throughout.I have to say that my experience was very positive. From day 1 Sholto was very helpful and answered any question I had timely. While going through the process he maintained a good level of communication and he actually assisted with some chasing towards the end of the sale, as things seemed to have gotten stuck somewhere along the lines. I am sure his support helped in concluding the sale and made the process a little less stressful as completion was approaching. So a particular thank you to Sholto for all his help which didn't go unnoticed.I'll definitely recommend Savills to friends and keep them in mind for the future.

Adele · 22 February 2024

1/5

Trustpilot

Just relating my experience in…

Just relating my experience in attempting to buy from Savills estate agency. Was told to come on Saturday at 11am and the sale of the apartments would be sold on first come basis. However a ticketing system was created for which people who turned up on Friday were allocated tickets in advance due to security concerns of the site. This was not communicated to the majority of people who arrived on Saturday. On arriving at 10.50am I was allocated ticket 23 as 1-18 were already given out Friday. The 18 ticket holders purchased the majority of the 20 apartments available and anyone who followed the correct procedure and turned up on Saturday was left with the remaining apartments. The professionalism shown here can only be described as a disgrace.

Bushy · 11 January 2020

Agent replied · 22 October 2024

Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please contact us on socialmedia@savills.com.

5/5

Google

We are really gratefull with Pascale and all the Savills team at Clifton office. With their help our tenancy experince has been clear, easy and smooth. Definetely we recommend them as one of the best estate agents in Bristol and we are looking forward to working with them in the future. Thanks Pascale!!

LARA · 26 October 2023

Agent replied · 25 October 2024

great feedback, thank you for the kind review.

5/5

Google

We have recently rented out our house in Clifton with Savills and have been really impressed with their professionalism and high level of service. Jemma Corbett was really knowledgeable about the lettings market and offered constructive advise as to the best way to market our home. After a short period of time Jemma was able to secure tenants for us and get the necessary paperwork done to allow the tenants to move in. The whole process was very smooth and well managed by Jemma.

Rachel · 27 October 2019

Agent replied · 25 October 2024

Dear Rachel, thank you for taking the time to review our service. Jemma and her team will be delighted with your feedback and I'm so pleased that they met your expectations.

5/5

Google

I had an outstanding experience working with Troy and Kirsty at Savills in Clifton. From start to finish, they provided excellent service, clear communication, and went above and beyond to ensure a smooth process. They were incredibly knowledgeable about the market and offered invaluable advice that made me feel confident in my decisions. What really set Troy and Kirsty apart was their attention to detail and willingness to go the extra mile. Whether it was arranging last-minute viewings, answering all my questions promptly, or handling complex paperwork with ease, their dedication and professionalism were truly impressive. You truly made selling my fathers house a lot easier for both of us. Thank you very much.

Colin · 18 November 2024

Agent replied · 9 December 2024

This is great feedback and we really appreciate the positive comments. Troy & Kirsty are extremely grateful for your endorsement.

5/5

Trustpilot

Savills Exceeds Expectations

Savills recently helped us purchase a house that we have admired for over 30 years and which we had assumed would never come up for sale in our life-time. To facilitate this purchase Savills managed the sale of our current property, which we put on the market at very short notice, and thanks to their determination, perseverance, energy, market knowledge and advice, we achieved our desired sale and in a time scale that suited all parties. Peter Walker expertly handled both transactions from our perspective and exceeded our expectations as he worked tirelessly to ensure that we achieved the sale we required. We thank Peter and his team and would use them again and would not hesitate recommend them to others.

SH · 3 September 2019

Agent replied · 22 October 2024

Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.

5/5

Google

Tom has gone above and beyond selling a number of properties above asking and in a quick manner for me. Has also been instrumental in finding my next residence in Bristol. Thank you for all your hard work and attention to detail

Fergus · 15 January 2026

Agent replied · 22 January 2026

We are grateful for your really positive feedback on Tom, thnak you for endorsing Savills.

1/5

Trustpilot

WARNING

WARNING - DO NOT USE THIS COMPANYI was asked to be a guarantor so i agreed. This awful, arrogant, ignorant, OTT company sent me a link to add info they supposedly require. I cant believe what they have asked for me to supply? very intrusive to say the least, almost everything except my inside leg measurement or is that to come? They state that you can ring or email them but you can never get through or a reply. I think they only exist because people have no choice, DISGUSTING!!!!!!!!!!!!!!!

B · 11 November 2024

Agent replied · 24 December 2024

Thank you for sharing your experience with us, we can assure you we do operate within the requirements of guarantor acceptance, but would like to find out more about your experience. Please email additional detail to socialmedia@savills.com so we can thoroughly investigate the situation.

5/5

Trustpilot

Claire Reynolds and the Marylebone team...

Claire Reynolds and her team at Savills we’re superb selling our 3 bed flat in Marylebone - incredibly efficient, professional, caring, and hard working. Claire found us a buyer within a week of instructing her and negotiated a very good deal for all parties. She was also very proactive during the conveyancing process and even helped reassure the seller and other estate agent on our onward purchase that all was well. Would thoroughly and absolutely recommend Savills.

Edward · 20 August 2020

Agent replied · 22 October 2024

We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Savills estate agents

We found Savills to be a very professional company. The whole team who helped sell our home especially Chris Clifford were on the ball with every aspect.We were notified of the progress the whole way through to completion. Today we were delighted to receive a bottle of champagne totally unexpected but very welcome. We wouldn’t hesitate to use them again.

Mrs · 15 March 2023

Agent replied · 22 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Chris & Savills team

5/5

Trustpilot

Happy with our property manager

We are really happy to have Aliyah as our property manager. Aliyah has been very responsive and efficient to manage our rental property. We’re lucky to have Aliyah and would recommend her services.

Jenny · 24 October 2024

Agent replied · 24 December 2024

Thank you for taking the time to review our service, Jenny - feedback is always incredibly helpful.I’m delighted that we meet your expectations.

5/5

Google

Great experience with the Lettings team. Best call I’ve had that led to my meeting with Jack that was incredible. His insight into the market and all these new laws coming in changed the game for me. Connor’s visit was just as great and …

C · 17 December 2025

Agent replied · 10 January 2026

Great feedback and a terrific endorsement for the team. Thank you.

5/5

Trustpilot

Suzy Lambert of Savills is a delight to deal with

Suzy Lambert of Savills is the ultimate property sales manager. She is not pushy, she gives you the facts and lets you make up your own mind. She has integrity and is a model of discretion around the sales process - the fact that she will not divulge confidential info about the other party gives you confidence that she maintains the same wall around your info. What’s more, she is always cheerful and nothing is too much trouble for her. She made our viewing of countless properties over an extended period an absolute delight come rain or shine.

Rob · 3 November 2024

Agent replied · 24 December 2024

Thank you for your kind words and for taking the time to post a review, Rob. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Google

Richard Brooks not only made the sale of our home possible but he made it enjoyable! Richard’s response at any time was immediate professional and measured. He always remained upbeat with great advice and honesty. Richard and his team delivered what was promised and respectfully.kept me informed of anything important or necessary..This was exceptional in every way especially considering the extra challenges we are all facing at the moment. Highly recommended

Janet · 26 October 2021

Agent replied · 25 October 2024

Thank you for your very kind review. We are so pleased that you had such a positive experience with Savills.

5/5

Trustpilot

Sam Ing and Savills - great service and professional

Sam Ing is true professional in helping us renting the beautiful house.great service in terms of communication, viewing appointment, maintenance and checkin. Sam is very attentive and responsive in replying to our emails in case of any repair works required in the house or guidelines required and get the repair work done on time. True professional service and I am happy with Savills.

Hasim · 10 November 2022

Agent replied · 22 October 2024

Thank you, Hasim - really appreciate your kind feedback. Please let us know if we can help in any way going forward.Regards,Sam

5/5

Trustpilot

First Time Buyer

Last year I had the pleasure to work with Sophie Grannell from Savills surrounding my first purchase. Sophie was always available and open to answering any questions I had surrounding the process in addition to offering insight into elements outside of the house purchase itself. Overall working with Savills put a typically stressful situation into a balanced and easy-to-process transaction.

Matthew · 22 February 2023

Agent replied · 22 October 2024

We really appreciate your kind feedback, Matthew. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sophie

5/5

Google

A wonderful experience. Troy was entirely professional, accommodating and assistive during the purchase. As a first time buyer, I had many questions to ask throughout the process. Troy took the time to explain a lot of concepts that were foreign to me and made it a breeze. Thank you so much!

Cal · 26 October 2023

Agent replied · 25 October 2024

great feedback, thanks so much for endorsing Troy, we really appreciate it.

5/5

Google

My husband and I worked with Troy Budd on the sale of our flat. He was meticulous, professional, attentive, and prompt from the beginning to the end of our experience. We felt cared for and it was one of the easiest sales that we have experienced to date. Thank you Troy!

Jennifer · 26 October 2023

Agent replied · 25 October 2024

thank you for taking the trouble to write such a lovely review, we are delighted that you had such a good experience with Troy and Savills.

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Questions about Savills Clifton

Has Savills won any awards?

Yes. In The Trusted Agent 2026 awards: Savills, City of won Gold; Savills, Esher won Trusted Agent; Savills, Weybridge won Trusted Agent; Savills, Richmond upon Thames won Trusted Agent; Savills, Manchester won Trusted Agent.

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Tell us what you need and we'll put you in touch. Savills Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.

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