Trusted Agent profile · Bristol, City of
★★★★★
2,039 reviews across 2 platforms
20 The Mall, Clifton Village, BS8 4DR, Bristol, City of, BS8 4DR
Part of Savills, see every office.
Savills's office in Bristol, City of, at 20 The Mall, is rated 4.2 out of 5 across 2,039 reviews on two platforms, including 238 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Savills won in 2026.
The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotMy key contact is Deanna and my…
My key contact is Deanna and my experience and interactions with her have always been positive. Deanna is very customer focused, the consummate professional and a great communicator i.e. always keeping you updated if there is a matter to be resolved.
Thank you so much for your review, Concept. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
Google5 Stars. I can highly recommend Sholto and the Savills team. Brilliant service from start to finish. They were genuinely motivated to sell our property and move the process forward from accepting the offer through to exchange and completion.
Great feedback and so pleased that Sholto and the team performed above and beyond for you.
5/5
TrustpilotLettings Property Management - Gus Young
The lettings team has managed my property for a number of years now and I've always found the team to be professional and responsive, taking a lot of care to understand any concerns I have had as a landlord and handled issues with diligence and consideration for all parties. Particularly in recent years, I would highlight Gus Young, who as my property manager I have been really impressed with the level of service, support and attitude that he exhibits in all our interactions and efficient way he deals with day to day property challenges. Would definitely recommend him to other landlords as a great manager.
Thank you for taking the time to review our service, Luke - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotSavills did an excellent job for us
Sue and Steven helped us sell our house for the asking price then find an alternative property in record time when our original house purchase fell through. They were professional and responded quickly throughout the process. We would highly recommend Savills
Thank you for taking the time to review our service, Andy - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotCaring, considerate property managers
I experienced an accidental injury as our communal area light was broken. Aliya C our property manager is always super helpful, positive & quick to respond to any problem no matter how big or small. Within a few hours, we already had an electrician confirmed to come resolve the problem & within 3 days the issue was rectified completely and shockingly at no cost. Really impressed with the timely delivery as always. We’re lucky to have her as our property manager 🙂↕️
We are so pleased that everything worked out successfully for you, Mei. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotWhat an appalling company
What an appalling company. Where to start. I was interested in renting a property from them and the whole experience has been an abomination.My initial enquiry was dealt with there “ chat bot”. After taking all my details etc I was told somebody would phone me. First time, no call. Maybe excusable. This happened 6 times over a period of a few months. No contact whatsoever.I then out of the blue received an email from them, I replied with a few enquiries and they replied 4 weeks later!I have never spoken to anybody from Savills in 4 months of enquiries now.They are undoubtedly the worst company I have ever dealt, there incompetence and arrogance knows no bounds and there customer care is zero.Please steer well clear of this shower if your selling or buying,there are some great estate agents about, this is not one of them.
Hi Andrew, thanks for raising this. We would really like to find out more about your experience, as this is not something we aspire to.Please email details of the property you were enquiring about, and any contact via email, so we can investigate.
5/5
GoogleSuper experience with Savills in Clifton- particularly with Tom and Bella. In the end we did not buy through them but they were ultra professional, polite and courteous. Would highly recommend them for their experience and supportive manner. Thank you
Thanks for providing such positive feedback for Tom & Bella, always good to read an endorsement like this, even though we didn't identify your purchase. Congratulations on the move.
1/5
TrustpilotNever use Savills to manage your property
I am a landlord who has been so frustrated by Savills' property management services. We have worked with quite a few property brokers in both the US and UK and our experiences with Saviils has been far worse than anything we have experienced with any other firm. We rented out our house last Aug and hired Savills to manage for us. Although we never had any problem with our boiler for four years when we lived there, almost as soon as tenant moved in, high-cost contractors started to be sent into the house for the boiler. Every time, contractors blamed on different parts of the boiler and over 2,000 pound repair cost and nine months later, all of sudden, Savills said we needed a brand new boiler for another 3,000 pound. beyond the boiler, Saviils would send certain high-cost but ineffective contractors to our house against our explicit instruction NOT to use the particular contractor because they charge almost 400 pound once to remove a bedroom door knob and ask for another 300 pound to install a new one. Savills does not care about the costs of the repairs because that's not their money and all the repair costs come out the withheld rent. There have been several cases they would send in a contractor for some very minor things such as fasten a screw and every trip made by contractors would cost a few hundred pounds at a minimum. we complained this to Savills in writing many times and they have the typical big company attitude particularly because they are the ones that hold our rent. They have this highly unreasonable reserve fund from our rent receipts from which they liberally pay outrageous maintenance costs to their affiliated contractors. the staff's attitude is hardline "I don't care" towards landlord and it seems odd that we are the ones who actually pay them for the service. Even when there was a change in the property manager on our house, we were not even properly informed and the former manager just simply disappeared. Anyway, beyond money, it has been an extremely frustrating and stressful experience dealing with Saviils and I wish other landlords don't need to go through any of that.
We are sorry to hear your feedback. Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
5/5
GoogleA few weeks back I successfully secured my dream property in this area through the lettings department - the whole process was extremely professional and efficient. I dealt mainly with Jack who I have to say was one of the friendliest, most …
Ah really kind words and delighted Jack provided such a friendly and efficient service.
5/5
GoogleDuring our house purchase we had the pleasure of dealing with David Wild and the Savills Clifton team. In particular, David was a pleasure to work with and kept us regularly informed throughout the whole process, reassuring us along the way! We would highly recommend David and his whole team.
We really appreciate the kind review and are so pleased that you had such a good experience with David.
1/5
TrustpilotThis review is regarding the auction…
This review is regarding the auction side of SavillsA site came up for sale which I was very interested in, so I emailed the Savills agent but had no response, I followed this with about 6 emails to several email addresses given for the Auction team and also the live chat team asking for a viewing.No one phoned or emailed me back and when I eventually managed to talk to someone on the phone not only were they non apologetic for my experience they also promised that someone would call me. I explained that as it was an auction I could not bid on the property if I had not seen it. No one ever bothered to contact me. I wanted the property but without seeing it I cannot possibly bid, not only did Savills let me down they also let there vendor down as they are not providing the service that they have paid for.Never have I tried so hard to get a company to call me and been so blatantly ignored. Savills is a company I could trust, but there is no excuse that can be given for their lack of response to my requests which continued for 10 days without response from any of the emails or phone requests.Judging on the review score on trustpilot I am not the only one!!
Thank you for getting in touch, we’re truly sorry to hear that your experience didn’t meet your expectations.We take your concerns seriously and would be grateful if you could provide additional detail so we can investigate. Please email details of the site this concerns, and any further information to socialmedia@savills.com so we can raise with the Auctions team.
1/5
TrustpilotFirst time buyer
As a first-time buyer, I recently participated in a Savills auction in Dagenham and purchased a property. Unfortunately, the experience was not what I had hoped for.The property was sold for more than what it was worth.It was not made clear that the property had no bathroom or kitchen.The contract required you to pay the seller’s legal fees, which was not transparent beforehand.The property had no clear title, which was a major oversight.The property may not gain significant value after renovations.
Thank you for your important feedback, Vernal. We take all customer concerns seriously and would like to address your issue with your recent Auction experience in order to learn. Please provide additional detail around the Dagenham property you purchased so we can raise this with the involved parties, email: socialmedia@savills.com.
5/5
TrustpilotLeon Murray - The vendors of our now new property…
The vendors of our now new property used Savills for their sale. The agent, Leon Murray was extremely helpful, communicative and supportive to us in accessing information on the property from the vendor. All our queries were answered quickly and he was available at all times. The conveyancing process was very stressful and he was reassuring during this period.
5/5
TrustpilotAppreciation to Mr. George Pride
I would like to take this opportunity to thank Mr. George Pride for his services to me and my family on the management of the apartment 3.3 Percivall House in all the tenancies in the unit. I appreciate his prompt response to questions and problems from both the tenants and me, the ability to offer solutions to solve the problems and issues by mobilizing appropriate contractors and services. I would like to extend my special appreciation for his help during the period this summer when my family stayed in the apartment temporarily before the next tenant moved in. His professional help for me has been outstanding and I don't see any aspect that needs to be improved. I hope I will continue to enjoy the professional help George could offer.
Thank you so much for your review, Kin. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
GoogleSavills, and Troy in particular did a fantastic job or marketing our home and achieving a superb sale price. Troy provided an excellent level of service that felt tailored and attentive but also highly efficient. He recognised our property as being unique in the area and marketed accordingly, his guidance through the offers period was decisive and helpful. We honestly feel that Troy and Savills provided an exceptional level of service that exceeded our expectations in terms of sales figure achieved. Would highly recommend 👌
this is great reading, thank you so much for this glowing endorsement for Troy & Savills.
5/5
TrustpilotPleasantly surprising purchase experience
We recently purchased our apartment that was advertised by Savills Battersea. We would like to thank especially Tessa Cobb for her positive energy, dedication and her coordination with the sellers, solicitors and us. Her diligent work and follow up enabled the process to end in a month which was well beyond our expectations. We highly recommend her as an agent!
Thank you so much for your review, Murat - it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Tessa & Savills Battersea
5/5
GoogleSavills and particularly our agent Sholto were thorough, efficient and very helpful throughout the selling process. They achieved a good outcome in a difficult time for the market and we were very satisfied with the overall process and outcome. We would recommend them. Thanks again
Thanks for your kind words and endorsement, we really appreciate the positive feedback.
5/5
TrustpilotAmazing agency! Highly recommended!
Amazing agency!! Offered me only top quality listings in St. John's Wood, understood immediately my needs and didn't waste my time with properties that don't match my search criteria. Aziz was so communicative, honest and helpful throughout the whole process, and it made this experience much easier. Working with a professional and experienced agency is so important and I'm happy I chose Savills!!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Aziz
5/5
GoogleI’ve recently moved into my new rental property with the help from Connor and Jack, and I can honestly say they’ve been incredible from start to finish. They were professional, friendly, and always quick to respond to any questions I had …
Terrific. So good to read such a positive review.
5/5
TrustpilotSouth Barn, Troy Budd.
Troy Budd and the team working out of the Clifton Branch, Bristol were on hand to help and guid as and when needed. Troy’s in particular was on top of the process which on this occasion wasn’t easy. We all came through the ordeal without losing our sense of humour. Well done Troy you were a great help. Brett and Kim.
Hi Brett & Kim, it was my absolute pleasure, so happy you're pleased, it was a pleasure to work with you.Regards,Troy, Kim & Savills Clifton
5/5
TrustpilotFlat rental with the Savills team
We have rented a flat managed by the team at Savills for the past 6 years and their various team members have always been helpful and professional. In particular, over the last year or so we have had a wonderful property manager Sophie H. who has been a truly amazing person to work with. Sophie has always made sure that any flat issues were resolved in a timely and professional manner and her dedication to get things done and great energy were just outstanding. Thank you Sophie :) and we will miss you!
5/5
TrustpilotExcellent First Time Buying Experience
As a first time buyer, I had a great experience with Savills. Emily Robertson at Battersea Bridge was professional, knowledgable and helped navigate me the buying process which, thanks to her, ended up being much easier and more enjoyable than I was anticipating!In a fairly challenging marketplace she quickly identified the kind of property I was looking for. Between starting the search and completing the purchase, it was only a matter of a few months.Her communication skills are excellent. Very quick response times and is readily available when you need.Would definitely recommend Savills and a big thank you to Emily for helping me find my first house!
5/5
GoogleWe received an exceptional level of service from Savills, Clifton from the beginning to end of the sale. The staff, particularly Sholto Thompson, were extremely professional and honest throughout the process. They were helpful, communicated effectively and provided clear guidance. As a result the process of our sale was stress free and went without any hitches. I would highly recommend Savills to anyone considering selling their property.PositiveProfessionalism
Thank you for your lovely review, I'm so pleased that Sholto and Savills performed so well for you during the transaction. We really appreciate you taking the trouble to endorse us.
5/5
GoogleMe as a relocation agent, have two main contacts here at Savills Jack and Connor, they are absolutely professional with properties. Always being able to help and resolve my problems at the first point, taking care of both landlords’ and tenants’ needs. Well done, and thanks for all the support 👍 …
Great to hear and thanks for endorsing Jack & Connor.
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Yes. In The Trusted Agent 2026 awards: Savills, City of won Gold; Savills, Esher won Trusted Agent; Savills, Weybridge won Trusted Agent; Savills, Richmond upon Thames won Trusted Agent; Savills, Manchester won Trusted Agent.
