Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe Jupiter location was terrible
The Jupiter location was terrible. I scheduled a meeting there for yesterday and when I arrived the air conditioner was not working. It was not a recent issue because they had fans set up in various rooms. Nobody contacted me to let me know. The person at the front desk was not at all nice. I told her you really should have contacted me to let me know the air is broken. She did not respond to me at all. I asked if there was a room available that had any air and she moved us to this small room with a desk. Cooler than death heat but not cool. We completed the uncomfortable meeting and left and Regus just charged me the full price of a meeting room. I would find any other place to meet clients than this location.
Andrea · 23 August 2025
★★★★★ 1/5
TrustpilotI have rented a physical separate…
I have rented a physical separate office in Vancouver, British Columbia, Canada for my fintech company.
Max · 25 May 2026
Agent replied · 27 May 2026
Hello Max,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotDon't USE REGUS IN BULGARIA!
I have been using a small office in Sofia, Bulgaria from 2023.
Dimitar · 19 June 2026
Agent replied · 23 June 2026
Hi Dimitar,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotWARNING: Unauthorized Charges & Deposits Withheld (Chile, Ecuador & Virtual Office)
DO NOT give this company your credit card information. My experience across multiple countries (Chile, Ecuador, and Virtual Services) proves a systemic pattern of withholding deposits and charging unauthorized fees.
Gabriel · 21 January 2026
Agent replied · 23 January 2026
Hello Gabriel,
We are sorry for your frustration. At Regus we work hard to ensure full transparency in our invoicing process.
Your concerns are already with us and we’re actively investigating, and you’re being updated throughout. When we have more information, we will confirm it with you directly.
We apologise that it is taking longer than expected.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotHope provide more option for the…
Hope provide more option for the payment type is better.
ZHONGHUA · 17 June 2026
Agent replied · 23 June 2026
Hi Zhonghua, thank you for your feedback. We appreciate your suggestion regarding additional payment options and understand how greater flexibility can improve the overall experience. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotThe receptionist is a super star always…
The receptionist is a super star always very helpful
King · 22 June 2026
Agent replied · 23 June 2026
Hi King Aziz, thank you so much for your kind review. We’re delighted to hear the reception team is always so helpful and provides such great support. We truly appreciate your feedback and hope to welcome you again soon!
★★★★★ 1/5
TrustpilotHere's a polished version of your…
Here's a polished version of your complaint in English:
Alessio · 19 June 2026
Agent replied · 23 June 2026
Hi Alessio,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotThe offices are clean
The offices are clean. The staff friendly and helpful.
Customer · 18 June 2026
Agent replied · 23 June 2026
Hi, thank you for your kind review. We’re delighted to hear you found the offices clean and the team friendly and helpful. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotVery happy here
Very happy here , been there for 4 years,
Tyra · 17 June 2026
Agent replied · 23 June 2026
Hi Tyra, thank you so much for your kind review. We’re delighted to hear you’ve been happy with us for the past four years. Your continued support means a lot, and we look forward to welcoming you for many more years to come!
★★★★★ 5/5
TrustpilotA perfect Environment to work
BenBau have been with Regus over 7 months now
Desmond · 17 June 2026
Agent replied · 23 June 2026
Hi Desmond, thank you so much for your thoughtful review. We’re delighted to hear that over the past seven months you’ve enjoyed the professional environment, modern facilities, reliable Wi-Fi, and the support from our wonderful team. It’s especially rewarding to know you’ve found Regus to be the perfect environment to work in. We truly appreciate your kind feedback and look forward to continuing to support you!
★★★★★ 5/5
TrustpilotAmazing management team and a very…
Amazing management team and a very friendly environment
Ashraf · 17 June 2026
Agent replied · 23 June 2026
Hi Ashraf, thank you so much for your kind review. We’re delighted to hear you’re enjoying the friendly environment and the support from the management team. We truly appreciate your feedback and hope to welcome you again soon!
★★★★★ 5/5
TrustpilotStaff are friendly and helpful
Staff are friendly and helpful. Positive environment.
Werner · 20 June 2026
Agent replied · 23 June 2026
Hi Werner, thank you so much for your kind review. We’re delighted to hear you find the team friendly and helpful and that you enjoy the positive environment. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotI love using Regus for all of my office needs.
The location is accessible. The accommodations are
Jon · 20 June 2026
Agent replied · 23 June 2026
Hi Jon, thank you so much for your wonderful review. We’re delighted to hear you enjoy the accessible location, excellent facilities, professional support from the team, and the value we provide. Your continued trust in Regus for your office needs means a lot to us, and we look forward to welcoming you again soon!
★★★★★ 5/5
TrustpilotRegus office area
This place looks like a really office area. Calm and clean
Duke · 21 May 2026
Agent replied · 27 May 2026
Hi Duke, thank you for your kind review! We’re delighted to hear you’re enjoying the calm, clean, and professional office environment. We hope to welcome you again soon!
★★★★★ 4/5
TrustpilotDoor lock app issue
Everything is fine...
David · 18 March 2026
★★★★★ 5/5
TrustpilotConvenient to book a meeting room
Easy to book a meeting room from the Regus tool.
A · 25 May 2026
Agent replied · 27 May 2026
Hi A. Lahtinen, thank you for your kind review! We’re delighted to hear you found the Regus booking tool easy and convenient to use for meeting rooms. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotNice place to work good environment
Gandla · 21 June 2026
Agent replied · 23 June 2026
Hi Gandla Saikiran, thank you for your kind review! We’re delighted to hear you’re enjoying the workspace and the positive environment. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotAmazing service
Amazing service, great facilities proper offices. Clean, updated, and amazing help...thanks Kim :)
Marco · 20 December 2025
★★★★★ 5/5
TrustpilotAlways such a pleasure to sit and work…
Always such a pleasure to sit and work at REGUS - the staff are amazing - always friendly
Michelle · 18 March 2026
Agent replied · 20 March 2026
Hi Michelle, thank you for your lovely feedback. It’s great to hear that you enjoy working at the centre and that the team has made it such a positive experience. We look forward to welcoming you back again soon.
★★★★★ 5/5
Trustpilota great and warm welcome
a great a warm welcome
Esteban · 19 June 2026
Agent replied · 23 June 2026
Hi Esteban, thank you so much for your kind review. We’re delighted to hear you received such a warm welcome and that you enjoyed the positive energy within the office. Your kind words about the team truly mean a lot, and we hope to welcome you again soon!
★★★★★ 5/5
TrustpilotThe quality exceeded expectations.
Staff are nice & professional.
Thanh · 18 June 2026
Agent replied · 23 June 2026
Hi Thanh Thảo, thank you so much for your wonderful review. We’re delighted to hear the quality exceeded your expectations and that you enjoyed the professional service, convenient location, and support from our team. We truly appreciate your kind feedback and hope to welcome you again soon!
★★★★★ 1/5
TrustpilotStaff is friendly but the compliance…
Staff is friendly but the compliance office is impossible to communicate with. Not friendly and not helpful.
Raquel · 19 March 2026
Agent replied · 20 March 2026
Hi Raquel,
Thanks for letting us know about this. We’re sorry you had this experience and would love to help.
Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 3/5
TrustpilotAC Issues are not getting resolved in…
AC Issues are not getting resolved in workspaces....
Arun · 25 May 2026
Agent replied · 27 May 2026
Hi Arun,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 3/5
TrustpilotThe rent prices and terms are…
The rent prices and terms are constantly changing and increasing. No proper accountability. No proper accounts management. I keep getting different bills even after payment. Property management is very poor. Lagos. Cleanliness of convenience area poor
Franca · 22 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.