Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBe very careful and know the risk you are taking with Regus Harborside Financial Jersey City Location
This will come across as a review from a very disgruntled customer and that is the intent. I have been in business for more than 18 years and I have never received such poor customer service from the management team at the Harbourside Financial Jersey City location. Slow ticketing for services orders such as installing a TV or fixing internet. Be very careful with lease renewals as we unintentionally renewed one of our offices and were initially not allowed to cancel until we threatened litigation. Sales practices seem as if they are trying to trick you into a lease. I would not recommend the Regus Harborside Financial location to anyone unless they change management.
Stephanie · 26 May 2026
★★★★★ 1/5
TrustpilotBad Experience with Regus
I reserved and rented (paid) for a conference room from Regus for a podcast interview. When we arrived we were met by building security, who had no idea why we were there and wasn't expecting anyone. When a Regus rep finally arrived (late) they also had no idea why we were there. We had to show them reservations. They finally gave us a small inside conference room that was drab and dull, nothing like what they showed me when I reserved it. The air conditioning wasn't working and the Regus rep didn't know how to work it. We had lights for the videographer set up. It was hot in there. We are totally dissatisfied with Regus. They are a terrible host and I'm not planning to use them again.
Brian · 26 May 2026
★★★★★ 2/5
TrustpilotMismanaged property at Regus, Dynasty Business park, Andheri
Regus, Dynasty Business Park, Andheri Kurla Road, JB Nagar, Andheri , Mumbai, India : AVOID THIS PREMISES AT ANY COST, AS IT IS HIGHLY MISMANAGED WITH RUDE STAFF AND COMPLETE DEFICIENCY IN SERVICES. Those who are looking for shared office space should avoid this messy and mismanaged property named REGUS, located at Dynasty Business Park, Andheri Kurla Road, Chalaka. For the last 3 months the aircon for 402 B, office worked in uncontrolled manner causing severe freeze condition inside the office, which caused health issues to the office staff. The aircon is supposed to have centralised control. The matter was brought to the notice of local staff, who did not bother to address the issue for 3 months, and now the air-con has completely stopped functioning, causing us to sit in stuffy rooms in this hot summer. After escalating the matter to multiple teams, the staff woke up to undertake the repair but are unable to commit to any timeline, as they have a very lengthy process. Highly disturbing office atmosphere due to inefficiency of managing staff. Only lip services are offered for repairs. Trying to get an update from the staff is met with rude responses or with statement ' vendor will come', as if they are doing us a favour. Previously for 6 months, in our 10-seater office, 402B , we has had dirty water seepage from the floor above. Water droplets are continuously falling on the people sitting in the office. The ceiling panels are discoloured now. The floor is wet, and the room has become unhygienic due to the damp floor and falling powder from the ceiling. The management of property has turned a blind eye to resolving the long-pending issue and offers only 'lip service' to 'look into the matter'. The property management is only interested in collecting rent and is least bothered about the unresolved issue faced by us for 6 months. After 7 months, post escalating the matter to the Regus global team, the local team woke up and started the restoration works. THIS IS A PUBLIC ADDRESS TO AVOID EXPLORING AN OFFICE SPACE IN THIS MESSY AND MISMANAGED PROPERTY BY AN INCOMPETENT AGENCY CALLED REGUS. WE ARE PAYING THE RENT, WHICH IS HIGHER THAN THE MARKET, IN A TIMELY MANNER and ARE CONSIDERING MOVING OUT OF THIS MESSY PLACE.
Dhananjay · 26 May 2026
★★★★★ 5/5
TrustpilotThe website made it easy to book and helpful staff
The website made it easy to book online. The representative managing the meeting room was very helpful and friendly. The meeting room was clean and had everything we needed.
Jim · 20 September 2026
Agent replied · 24 September 2026
Hi Jim, thank you so much for your thoughtful review! We're delighted to hear the online booking process was easy, our team was friendly and helpful, and the meeting room was clean and had everything you needed. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotAlways a pleasure to use the REGUS…
Always a pleasure to use the REGUS space in Nashua, NH. The facility is very well kept and there's always enough space. Mary from the front desk is always so helpful and she remembers who everyone is. She is so welcoming! 10/10
Jennifer · 19 June 2026
Agent replied · 23 June 2026
Hi Jennifer, thank you so much for your wonderful review. We’re delighted to hear you always enjoy using the Nashua location and that the facility continues to meet your needs. Your kind words about Mary truly mean a lot we’re thrilled to hear she makes such a positive impression with her welcoming attitude and exceptional support. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotI have now found a space that works for…
I have now found a space that works for me, but I wanted to acknowledge the genuine effort and comforting service I received from the team here.
Nathaniel · 18 September 2026
Agent replied · 24 September 2026
Hi Nathaniel, thank you so much for your thoughtful review! We're delighted to hear you found a workspace that suits your needs and appreciated the genuine support from our team. It's wonderful to know they took the time to show you around and make sure you were comfortable and ready to work. We truly appreciate your kind words!
★★★★★ 5/5
TrustpilotA perfect working solution.
I found my perfect working solution at Regus, with the added bonus of having a private secured office for my consultancy service, a friendly professional reception and security team and very helpful office and building managers. Such a great value for money. I will definitely recommend Regus to any business looking for a professional working space.
Chibuike · 23 September 2025
★★★★★ 1/5
TrustpilotAbsolute Scam
Absolute Scam, Jimmy the sales person will tell you everything you want to hear, only once you sign the contract do you find out about all the extra charges for services originally you were told are part of the package. Stay far away!
Nathanheggiegmail.com · 21 May 2026
Agent replied · 27 May 2026
Hi Nathan, I'm sorry you feel this way.
I assure you that we are committed to the highest standards of integrity, openness, and professionalism, and would never knowingly provide inaccurate information.
We truly value your business, and a member of my team has contacted you to assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotBilling and account management shambles!
Had a co worker desk and upgraded to a dedicated office October 2025. What a shambles, setup a new account number, old charges continued, new invoices never been correct! Original deposits haven't been accounted for, late charges applied! Avoid
Mark · 17 June 2026
Agent replied · 23 June 2026
Hi Mark,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
If you have concerns, we will be happy to help you but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotI have been a client at the Regus CFC…
I have been a client at the Regus CFC My Way center in Casablanca since January, and unfortunately the level of service has been consistently unacceptable. However, the situation has now reached a point where it is seriously impacting my business activity.
Mathieu · 21 May 2026
Agent replied · 27 May 2026
Hi Mathieu,
I'm sorry if you felt the need to escalate this.
We have checked your comments with your centre team, and they have confirmed the following.
The badge access control system has been introduced to enhance security and provide our customers with flexible access outside staffed hours. An access tag was issued to you and guidance on its use was provided, enabling access to the premises whenever needed. Our sincere apologies for the inconvenience you’ve experience prior to this implementation.
We confirm that the heating and air conditioning systems are fully operational. The temperature settings for the office are controlled through the main system and had any concerns regarding the heating mode been brought to our attention, our centre team would be happy to assist in adjusting the settings accordingly.
Cleanliness and hygiene are a priority for us, and our washrooms are cleaned regularly with toilet paper, soap, and hand towels replenished as needed.
We know that the internet connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. An active rectification work is in progress, and your centre team will contact you directly with updates and assistance in this matter.
Thank you,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 3/5
TrustpilotA little overeager.
I looked at Regus’ website to find out about their pricing for some business space. I could not see their pricing without providing my email address and phone number. I then got quite a lot of phone calls chasing me up.
Paul · 25 May 2026
Agent replied · 27 May 2026
Hi Paul,
I’m very sorry to hear of your dissatisfaction and would like to help.
In order to have your contact details removed from our distribution list, please email the relevant details to me at lorraine.brule@regus.com.
Best wishes,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 4/5
TrustpilotGreat options for co-working
Great options for co-working. Some locations are better than others. Each location has different office setups, so if you want an extra monitor, be sure to check or request it. Service (front desk/office manager) is excellent.
Jessica · 17 June 2026
Agent replied · 23 June 2026
Hi Jessica, thank you for your thoughtful review. We’re delighted to hear you enjoy the flexibility of our coworking options and the excellent support provided by the front desk and office management teams. We also appreciate your helpful tip regarding office setups and equipment, and we hope to welcome you again soon!
★★★★★ 5/5
TrustpilotExcellent service at Regus Newbury
We have been working with the team at Newbury Regus for over twenty years, and needless to say we have found the service to be professional, prompt and efficient. The team are friendly and quick to respond to requests.
Jo · 22 May 2026
Agent replied · 27 May 2026
Hi Jo, thank you so much for your thoughtful review. We’re truly delighted to hear the Newbury team has consistently provided professional, prompt, and friendly service over the past twenty years. Your continued support means a lot to us, and we look forward to continuing to support you for many more years to come!
★★★★★ 5/5
TrustpilotGreat Flexible Office Platform
The Regus office program gives businesses access to professional office environments without the hassle of long-term commercial leases. We have been part of Regus for 3 years and love the flexibility and overhead cost savings!
Steve · 19 June 2026
Agent replied · 23 June 2026
Hi Steve, thank you so much for your thoughtful review. We’re delighted to hear that Regus has helped provide the flexibility, professional environment, and cost savings your business needs. We truly appreciate your loyalty over the past three years and look forward to continuing to support your success for many more years to come!
★★★★★ 5/5
TrustpilotGreat Response Times and Easy to work…
Great Response Times and Easy to work with. From the very first call to moving into the office and working, everything has been great! The staff are wonderful, helpful and quick to reply. The prices are reasonable as well.
Sarah · 21 May 2026
Agent replied · 27 May 2026
Hi Sarah, thank you so much for your thoughtful review. We’re delighted to hear everything from your first call through to moving into the office has been such a positive experience, and that the team has been helpful and responsive throughout. We truly appreciate your kind feedback and look forward to continuing to support you!
★★★★★ 5/5
TrustpilotConsistently Excellent Service and Facilities
I recently started my Lounge membership a few weeks ago, and it has already had a significant positive impact on my productivity. Having access to their lounges as dedicated spaces for full-time remote work has been incredibly valuable.
Timi · 23 May 2026
Agent replied · 27 May 2026
Hi Timi, thank you so much for your incredibly thoughtful review. We’re truly delighted to hear the Lounge membership has already had such a positive impact on your productivity and that the professionalism, cleanliness, and support from the teams across our centres have stood out to you. Your recommendation and kind words mean a lot to us, and we look forward to continuing to support your business travels and remote work needs around the world!
★★★★★ 2/5
TrustpilotSecurity Deposit Refund Issues
After 2 years of renting office space at the Morrisville,NC facility, I followed my contractual obligation to notify them via the onsite admin as well as the app 30 days in advance of my March 31st end date.
Kon · 23 May 2026
Agent replied · 27 May 2026
Hi Kon,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotThe whole team is doing a fantastic…
The whole team is doing a fantastic job. I have not any doubt about the team’s professionalism and commitment.
Peiwei · 21 September 2026
Agent replied · 24 September 2026
Hi Peiwei, thank you so much for your wonderful review! We're delighted to hear you appreciate the professionalism and commitment of our team. Your kind recognition means a lot to us, and we truly appreciate your feedback!
★★★★★ 5/5
TrustpilotI have two locations I prefer in…
I have two locations I prefer in ScottsdaleI like these locations the best but each of them have terrific reception people. Pam and one and Luke at the other. Very comfortable space perfect for my needs!
Dave · 24 May 2026
Agent replied · 27 May 2026
Hi Dave, thank you so much for your thoughtful review. We’re delighted to hear both locations provide such a comfortable space for your needs, and your kind words about Pam and Luke truly mean a lot. We hope to continue welcoming you for many more visits!
★★★★★ 4/5
TrustpilotThe office space is clean
The office space is clean, comfortable and professionally managed. I particularly appreciate how the staff are supportive and responsive. My only suggestion would be to offer members meeting rooms or training rooms for longer than two hours at any given time. Overall, I am satisfied with the service provided.
Mercy · 23 September 2026
★★★★★ 1/5
TrustpilotTHE WORST company on the ENTIRE PLANET
This is the WORST company that you EVER wanna get in ANY agreement with. I have had a very bad experience with them 10-11 years ago back in Bangalore, India with their Office package but I once again gave them a try thinking situation might have improved by now.
Avinash · 21 January 2026
Agent replied · 23 January 2026
Hi Avinash,
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
The payment card option is unavailable in our online application due to changes made by the relevant authority on the payment card data storage policy. We are working on making the payment method available for our customers in line with the updated policy. We will keep you informed on this.
When a customer makes a payment via bank transfer, they are advised to upload the proof of payment to their online account under the “Billing and payments > Upload financial documentation’ section to ensure the payment is allocated promptly. This will ensure the related invoice status is updated as paid to prevent payment reminders from being sent. When an invoice remains unpaid for a certain period, the system will automatically send payment and collection reminders to the customer.
A signed agreement is a formal business commitment, and it cannot be ended earlier than its expiry date. You should confirm the end of your agreement through your online account (myregus.com) by going to My Account > Products and services > Select product line > End Agreement.
I would like to help you resolve this matter, but you have posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so I can quickly assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotI have been this Regus office in…
I have been this Regus office in Richmond Hill for a few years now and have great service from the facility and the staff here. The location of the office is beneficial for my business and the facilities are kept clean and always maintained.
Richard · 22 September 2026
★★★★★ 3/5
TrustpilotRecently when I book on the app it says…
Recently when I book on the app it says there are no offices available but when I call they have available space. Please fix the app.
Ayanda · 19 June 2026
Agent replied · 23 June 2026
Hi Ayanda,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
A member of our team will get back to you for more details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 2/5
TrustpilotProfessional scammers
Professional scammers. Would NEVER recommend to anyone. The location was fine though.
Francis · 19 September 2026
Agent replied · 24 September 2026
Hi Francis,
I’m very sorry to hear of your disappointing experience.
As the worlds-leading flexible workspace provider, we do not “scam” our customers. Transparency is fundamental to us and we always ensure that any concerns regarding services and fees have been clarified before an agreement is signed.
We take your comments seriously and want to investigate thoroughly to ensure they are addressed as a priority, but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
