Trusted Agent profile

RE/MAX Property Hub BS10 Henbury reviews

3.6

★★★★★ Good

175 reviews across 1 platform

Lower Castle Street, Castlemead, Bristol, BS1 3AG, Bristol, City of BS1 3AG

RE/MAX Property Hub BS10's Bristol, City of office at Lower Castle Street is rated 3.6 out of 5 across 175 reviews on 1 platform. The 175 Trustpilot count is for the whole business. Checked 9 October 2026.

175

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.

1/5

Trustpilot

Regus is loosing its standard with time…

Regus is loosing its standard with time , the common area which used to be so calm to work when we had joined in 2022 - we were not even allowed to have lunch there , has become more like a fish market where people celebrate birthdays and party now , actually this forced me to take an extra office to work as virtual office area is no more good to work - u guys should have system of surprise inspection even if on sturdays , u would be thrilled to watch its state

Vivek · 19 September 2026

Agent replied · 24 September 2026

Hi Vivek, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

I must say that River Crossing by far…

I must say that River Crossing by far has surpassed all expectations. We are extremely satisfied with this property. The maintenance team is top notch. Ian in particular goes above and beyond in his performance. Always super professional and does things that aren’t even his responsibility. Works with integrity and pride and makes us all the more satisfied and happy that we chose this property. Kelly has been a complete joy as well. We couldn’t ask for a better team here at River Crossing. If you are in the market for a rental property then look no further.

Genoy · 16 September 2026

Agent replied · 24 September 2026

Hi Genoy, thank you so much for your thoughtful review! We're delighted to hear River Crossing has exceeded your expectations. It's especially wonderful to know Ian consistently goes above and beyond with such professionalism and pride, and that Kelly has also made your experience so positive. We truly appreciate your recommendation and kind recognition of the team!

1/5

Trustpilot

Avoid Regus if You’re a Small Business

My experience with Regus has been nothing short of awful. From the very beginning, they gave me an office space that was completely different from what was stated in my contract. I raised the issue expecting it to be resolved professionally, but that was only the start of the problems.

Nat · 18 June 2026

Agent replied · 23 June 2026

Hello, Thanks for letting us know about this. We’re sorry you had this experience and would love to help but you've posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Many thanks, Lorraine Brule Global Customer Service at Regus

3/5

Trustpilot

Hard times show

It’s all about the venues. The staff are generally very good, and there are only a few exceptions to that - but my recent dealings with Amsterdam (two offices), Richmond UK and others have been very good. But the venues are clearly seeing hard times. They had so many customers coming out of Covid who now either are leaving or who have decided to go back to the office, and it shows now they are struggling - coffee machines broken or missing, fewer desks, less furnishings, less clean toilets and carpets, staff expected to do more with less. Plus of course with the office space that is available now that companies cannot get their staff back to the office / want to cut costs, lots of upstart competitors have arrived on the scene, prepared to undercut rates and offer incentives to get a new client base. We as customers now have a very rich set of choices compared to a few years ago. So it’s tough out there.

RICHARD · 19 September 2026

Agent replied · 24 September 2026

Hi Richard, Thank you for taking the time to share such detailed and balanced feedback. We’re pleased to hear that your recent experiences with our teams in Amsterdam, Richmond and other locations have been positive. At the same time, we appreciate your comments regarding the condition and facilities at some of our centres, including the availability of equipment, furnishings and general upkeep. Your observations are valuable to us, and we will make sure this feedback is shared with the relevant teams for review. Providing a professional, comfortable and well-maintained working environment remains very important to us, particularly as the flexible workspace market continues to evolve. One of our team members has also emailed you directly to further assist and discuss your feedback in more detail. Best, Lorraine Brule Global Customer Service at Regus

1/5

Trustpilot

Unable to speak to someone about issues…

Unable to speak to someone about issues using their app. Unable to book a meeting room.The person on reception at Newcatle Quayside failed to respond to emails, failed to help us resolve the issues which included not being able to access invoices. We were late paying an invoice as we had not received it and could n't access it in the My Regus app yet our account was immediately suspended and remains so despite paying the invoice over 2 weeks ago.

Anne · 17 September 2026

Agent replied · 24 September 2026

Hi Anne, I’m sorry to hear about the difficulties you experienced accessing your invoices, booking a meeting room through the app and obtaining assistance from the Newcastle Quayside team. Account restrictions may be applied automatically when an invoice becomes overdue. However, we understand your concern, particularly as you were unable to access the invoice and have since confirmed that payment was made more than two weeks ago. One of our team members has emailed you directly to verify the payment, review the continued suspension and assist with your app and meeting-room booking issues. Please reply to them so we can resolve this as quickly as possible. Best, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

A Wonderful Place to Work

We’ve had such a great experience with our new office space! The building is always clean, welcoming, and well maintained. The ladies at the front desk are incredibly helpful, friendly, and always pleasant to work with. Everyone we’ve interacted with has been kind, professional, and makes it a really enjoyable place to come to work each day. We’re very happy to be here and truly appreciate the wonderful atmosphere and service!

Vito · 18 September 2026

Agent replied · 24 September 2026

Hi Vito, thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new office and appreciate the clean, welcoming, and well-maintained environment. It's especially wonderful to know our front desk team consistently provides friendly and helpful support. We're very happy to have you with us!

1/5

Trustpilot

This is absolutely the worst co-working…

This is absolutely the worst co-working experience I have ever had. Not only do they consistently mis-advertise and quote prices in their app in terms of offices that are available, causing you to go in and waste your time for things that cost two to three times as much as they're published. Their terms and conditions are completely unreasonable. Definitely do not sign up for a month-to-month agreement. The restoration fee alone will triple your payment if you even just use the office for a month or two. Their billing team is unreasonable and hounds you consistently. They don't allow split payments. Some of their services are frequently unavailable. Look for anything else but Regus.

JP · 17 June 2026

Agent replied · 23 June 2026

Hi, We’re sorry you had this experience and would love to help. Since you have posted anonymously, please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Best, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

Regus Guoco Tower is the best!

The staff and tenants are so polite and friendly! And the view is amazing overlooking the southern waterfront! Floor to ceiling windows that generously let natural light in! Thank you Regus Guoco Tower!

Gds · 21 May 2026

Agent replied · 27 May 2026

Hi, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the friendly atmosphere, amazing waterfront views, and bright natural light throughout the space. We truly appreciate your kind words and hope to welcome you again soon!

1/5

Trustpilot

Awful management in Regus - Borehamwood Maxwell Road

I’m very disappointed with the management of UK Regus - Borehamwood Maxwell Road. The communal microwave has been broken since early April and as of 20 May it still hasn’t been replaced, forcing dozens of tenants to eat cold lunches for weeks. Even worse, the hot water boiler has been out of service for around six months and they’ve done nothing other than leave a single kettle in the pantry, so everyone has to boil water themselves for 5 minutes each time.

Lilianna · 21 May 2026

Agent replied · 27 May 2026

Hi Lilianna, I’m very sorry to hear of your disappointment. I have immediately asked the line manager of your centre to investigate this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business. Best regards, Lorraine Brule Global Customer Service at Regus

1/5

Trustpilot

Inappropriate charges and pursuing collections (fraud)

Regus is making threats to engage in legal action and collections against my company for charges which are bogus. They have been informed that the charges are incorrect, with their local office noting there were issues with the scheduling system and that corporate has not responded to a request to reverse the charges. Collections does not want to investigate or examine the nature of the charges, only to collect. Not so great business practices with Regus.

Robert · 22 January 2026

5/5

Trustpilot

Great spaces and excellent staff

I have booked meeting rooms in two very different cities and had outstanding experiences both times. Rooms are perfect for our small team in-person meetings - tables/chairs/set-up fit our specs. WiFi has good capacity. Other (screens, white boards) can be available. Staff are very helpful. At our most recent site, staff moved us to a larger (windowed) space when they say the amount of material on our table.

Rose · 19 June 2026

Agent replied · 23 June 2026

Hi Rose, thank you so much for your thoughtful review. We’re delighted to hear you’ve had outstanding experiences across multiple locations and that the meeting rooms, facilities, and Wi-Fi have consistently met your team’s needs. It’s especially wonderful to hear how the team went the extra mile to move you to a larger space to make your meeting more comfortable. We truly appreciate your kind feedback and look forward to welcoming you again soon!

1/5

Trustpilot

Deceptive business practices at the…

Deceptive business practices at the Bluffton/Savannah location. I was double-charged for a one-hour stay. When I called to resolve it, I spoke with the sales member out of the Bluffton/Savannah area, who was dismissive and condescending throughout the call and mainly defended the error rather than addressing it.

Michael · 22 September 2026

Agent replied · 24 September 2026

Hi Michael, We are concerned to read your comments, particularly as they include serious allegations. However, as this review has been posted anonymously, we are unable to verify your experience or review the matter properly. We do not agree with broad claims of this nature being made without allowing us the opportunity to identify the account and investigate the specific circumstances. Please email me at lorraine.brule@regus.com for us to review and assist immediately. Best, Lorraine Brule Global Customer Service at Regus

1/5

Trustpilot

Time and money wasted.

I booked a day meeting room at West Malling - arrived, paid £5 parking, waited about 10 minutes for someone to arrive at reception, only to be told that there was no internet (and zero mobile coverage). Nobody had thought to use a telephone to inform me as soon as they arrived. I was redirected to Maidstone, where I waited another 10 minutes on reception and another 20 minutes to get a wifi password that actually worked. A waste of time and money, and a flat refusal to engage in a conversation about a refund - if only for the parking. We have used Regus in London and Manchester - I will be advising our team to look for an alternative provider moving forwards.

Jo · 19 September 2026

5/5

Trustpilot

A great experience from the start

Ever since I have had office space at Regus in Chippenham I have found the whole experience FAB. Veronica the centre Manager is brilliant.

David · 18 March 2026

Agent replied · 20 March 2026

Hi David, thank you so much for your kind words. It’s great to hear that your experience in Chippenham has been such a positive one, and that Veronica has made such a strong impression. We’re glad you’re enjoying your time with us and look forward to welcoming you back.

1/5

Trustpilot

Very unprofessional leaked information

This was terrible. A secretary ran the front office, in Parsippany. She collected confidential, personal information, drivers license registration, as part of the on boarding process Yet the same receptionist rejected all of our mail, claiming she had no idea who we were.

Peaceful · 23 September 2026

Agent replied · 24 September 2026

Hi Ahlaianne, We are sorry to hear about your experience, although we do not believe your comments reflect the full circumstances of this matter. Your centre team has contacted you several times between February and April 2026 to obtain the required USPS registration form and identification documents needed to activate mail handling services. As these documents were not received until 29 April 2026, we were unable to provide mail services before that date in accordance with USPS compliance requirements. During this time, your centre team remained in contact with you, provided support throughout the onboarding process, and held eligible mail as a courtesy where possible. Once the required documentation was received and verified, your mail services were activated. Your service is currently restricted due to an outstanding balance, and it will be reinstated once payment has been received. If you need further assistance, please respond to the team member who is in touch with you. Thank you, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

Jacqueline at the Bel-Air location is…

Jacqueline at the Bel-Air location is really amazing. She has helped me through small hurdles and kept me positive on building my brand and business for this. I think thank you and I think you Regus. For sharing her with the community

Monique · 15 September 2026

Agent replied · 24 September 2026

Hi Monique, thank you so much for your wonderful review! We're delighted to hear Jacqueline has supported you through the small hurdles and made such a positive difference as you build your brand and business. We truly appreciate your kind recognition and will be sure to share your words with her!

5/5

Trustpilot

I have been leasing office space with…

I have been leasing office space with Regus since 2016, and after 10 years, I can truly say that I have consistently had a great experience. The staff has always been friendly, polite, professional, and willing to accommodate my business needs.

Dr · 18 September 2026

Agent replied · 24 September 2026

Hi Dr. Booze, thank you so much for your wonderful review and for being with Regus for 10 years! We're delighted to hear you've consistently felt welcomed and supported throughout your time with us. A special thank you for recognising Nicole, Felicia, and Ebony and the exceptional service they provide. Your continued trust and recommendation mean a great deal to us, and we look forward to continuing to support your business!

1/5

Trustpilot

I had signed up to inquire about…

I had signed up to inquire about enterprise office space for our company and they proceeded to call me six times in the course of 4 hours. When I then asked to be removed off the call list due to it just being too much, there was no customer service and I was hung up on. Ridiculous.

JM · 22 May 2026

Agent replied · 27 May 2026

Hi, I’m very sorry to hear about your experience. I would like to help you resolve this matter, but you have posted anonymously. In order to have your contact details removed from our distribution list, please email the relevant details to me at lorraine.brule@regus.com. Best wishes, Lorraine Brule Global Customer Service at Regus

1/5

Trustpilot

The BBB complaints are true

I was a Regus virtual office customer in Phoenix with my Psychiatric Private Practice using them for mail service and a membership to where I could rent office space when needed. I was paying monthly on autopay without issue. In April 2026, my card was suddenly charged $718.20 for six months of future billing through October.

Lauren · 26 May 2026

Agent replied · 27 May 2026

Hi Lauren, I’m very sorry to hear of your disappointment. We’re looking into this as a priority and a member of my team has contacted you to assist. Kind regards, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

Keyur is very helpful and very…

Keyur is very helpful and very supportive .

Jamal · 25 May 2026

Agent replied · 27 May 2026

Hi Jamal, thank you so much for your kind review. We’re delighted to hear Keyur has been so helpful and supportive during your experience with us. We hope to welcome you again soon!

1/5

Trustpilot

Locked out of the office

My experience with Regus has been appalling. Despite paying all my dues, I've been locked out of my office. This happened after an automatic renewal I was never notified of, and when I tried to cancel, I was met with complete stonewalling. I was out of the office and not utilizing the space, yet my license wasn't honored. There has been absolutely no customer service or any effort to resolve this situation. This is a predatory practice and completely unacceptable. Company Finnet Limited, please help me to cancel!

Muzaffar · 22 May 2025

2/5

Trustpilot

Billed twice for unused service I though was paused

I run a small non-profit and wanted to try this co-working space, i normally work at home but have an infant at home and its been hard to focus. in the beginning of the summer, I emailed my account rep who was my main point of contact and set me up asking to pause my membership for June through August due to a family health emergency and summer programs. ( I was on a month to month plan so I assumed this was doable )

Robert · 23 June 2026

1/5

Trustpilot

Lack of customer service/slow replies/no reply

I contacted their customer support, received one message that did not address the issue, and sent 2 additional messages over the course of a couple of days and did not receive any further replies. Scam.

Jasmine · 17 September 2026

Agent replied · 24 September 2026

Hi Jasmine, we have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team. If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details. Best, Lorraine Brule Global Customer Service at Regus

1/5

Trustpilot

I signed up for a business address at…

I signed up for a business address at Regus Montclair (28 Valley Rd., Suite 1) expecting a reliable way to receive my company’s mail. Instead, they returned important business checks to sender, failed to provide the service I paid for, and then made it impossible to cancel. Emails go unanswered, and their phone line is just automated menus that send you back to their website. Despite multiple requests to cancel, Regus continues to renew my agreement and charge my account without permission. This company’s practices are deceptive and their customer service is nonexistent. I would strongly caution anyone considering Regus to look elsewhere.

Michael · 22 September 2025

Agent replied · 23 September 2025

Hi Michael, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus

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Questions about RE/MAX Property Hub BS10 Henbury

How many reviews does RE/MAX Property Hub BS10 Henbury have?

RE/MAX Property Hub BS10's Bristol, City of office has 175 reviews across 1 platform: 175 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is RE/MAX Property Hub BS10 Henbury's rating?

RE/MAX Property Hub BS10 Henbury is rated 3.6 out of 5 across all 175 reviews, checked 9 October 2026.

Where is RE/MAX Property Hub BS10's Bristol, City of office?

RE/MAX Property Hub BS10 Henbury, Lower Castle Street, Castlemead, Bristol, BS1 3AG, Bristol, City of BS1 3AG.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.