Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpiloteasy to onboard and very accessaible…
easy to onboard and very accessaible reception to help with all inquiries.
Lois · 18 September 2026
Agent replied · 24 September 2026
Hi Lois, thank you so much for your kind review! We're delighted to hear the onboarding process was easy and that our reception team is always accessible and ready to help with your questions. We truly appreciate your feedback!
★★★★★ 1/5
TrustpilotThis company is borderline criminal
This company is borderline criminal. I will say that for the most part the community staff are helpful and the locations are nice but the billing and lack of transparency should be and may be criminal. They charge you for services you do not enroll in, and unless you review your billing, this can happen without notice. They charge restoration fees, but you have to fight with them to do any restoration services in the new offices. BOTTOM LINE: STAY FAR AWAY FROM THIS COMPANY. There are many other office solutions. The best thing I did for my company was to move out of REGUS.
J · 20 December 2025
★★★★★ 5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, great work environment, happy coworkers sharing space
Andy · 18 September 2026
Agent replied · 24 September 2026
Hi Andy, thank you so much for your wonderful review! We're delighted to hear you appreciate our friendly and helpful team, positive working environment, and the community sharing the space. We truly appreciate your feedback!
★★★★★ 1/5
TrustpilotUnfortunately I cannot recommend Regus/…
Unfortunately I cannot recommend Regus/ IWG to any small business owner - especially the Regus Forum 1 location at 8601 Six Forks Road, suite 400 Raleigh NC.
GDB · 22 January 2026
★★★★★ 1/5
Trustpilotawful
awful. i had a lease in 100 bishops gate london.
TraderJoe · 18 September 2026
Agent replied · 24 September 2026
Hi,
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any inconvenience.
We know that the internet connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. Upon receiving your comments, I immediately reviewed them with your centre team. They confirmed that the internet connection is now fixed. Our sincere apology for the inconvenience caused.
If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotThe environment is welcoming and every…
The environment is welcoming and every thing is well explained
Thilivhali · 16 September 2026
Agent replied · 24 September 2026
Hi Thilivhali, thank you so much for your kind review! We're delighted to hear you found the environment welcoming and everything was clearly explained. We truly appreciate your feedback!
★★★★★ 2/5
TrustpilotVery bad internet most of the time at…
Very bad internet most of the time at Boardwalk Pretoria.
Elaine · 16 September 2026
Agent replied · 24 September 2026
Hi Elaine,
I'm sorry to hear about your disappointment.
We know that the internet connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency.
We immediately checked your comment regarding the internet service with your centre team, who confirmed that the fixing work is going on and they had since contacted you for the necessary troubleshooting. We deeply apologise for this.
Please respond to them if you require further information or support in this matter.
Regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
Trustpilot⭐ 1/5
⭐ 1/5, Extremely poor experience with Regus Borehamwood
Amarris · 18 September 2026
Agent replied · 24 September 2026
Hi Amarris,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 4/5
TrustpilotDaily AC is not working till 11 AM
Daily AC is not working till 11 AM, need to be resolved. Tea Coffee machine is also not working since long time.
SANDIP · 19 June 2026
Agent replied · 23 June 2026
Hi Sandip, thank you for your feedback. We’re very sorry to hear about the ongoing air conditioning issue and the tea and coffee machine not working as expected. Please raise a ticket through the Help section of your online account so our team can review these concerns further and assist you directly.
★★★★★ 1/5
TrustpilotThe worst company we have ever come across
We signed up with Regus/IWG for a simple call answering service for our small company, Visas Ireland. From the beginning, we gave clear, straightforward instructions: calls should be answered politely and details entered into our online contact form. No advice was to be given, as our business is sensitive and government rules change quickly.
Paula · 22 September 2025
Agent replied · 23 September 2025
Hi Paula,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
If you have concerns, we will be happy to help you but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotWell organised and kind
Well organised and kind, bringing very good and pleasant and work atmosphere in our team. Every additonal request was solved fast.
Aleksandar · 21 June 2026
Agent replied · 23 June 2026
Hi Aleksandar, thank you so much for your thoughtful review. We’re delighted to hear you appreciate the well-organised, friendly, and professional environment. It’s wonderful to know the team’s responsiveness and ability to quickly resolve any additional requests have contributed to such a positive experience. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotDanielle and Hawer have been excellent…
Danielle and Hawer have been excellent in providing great customer service and they always go over and above in helping everyone.
Kirit · 19 June 2026
Agent replied · 23 June 2026
Hi Kirit, thank you so much for your wonderful review. We’re delighted to hear that Danielle and Hawer consistently provide such excellent customer service and go above and beyond to support clients. Your kind words about their dedication, professionalism, and willingness to accommodate client needs truly mean a lot. We hope to continue providing you with a great experience at Harrow Regus!
★★★★★ 5/5
TrustpilotThe rent is just right
The rent is just right. The office staff are friendly and very helpful. The building is well-maintained and very clean.
Michael · 17 June 2026
Agent replied · 23 June 2026
Hi Michael, thank you so much for your kind review. We’re delighted to hear the rent, facilities, cleanliness, and support from the team provide such great value for you. We hope to welcome you again soon!
★★★★★ 3/5
TrustpilotCommunication is key
The facilities themselves fulfill all requirements by our staff and CEO. The issue I am having is with lack of communication regarding a credit note due to us as well as either a refund or an explanation that this amount will be applied to the next invoice and the debit order will then be less.
Claire · 26 May 2026
★★★★★ 1/5
TrustpilotHad 2000$ worth of property stolen and…
Had 2000$ worth of property stolen and it took 2 months for the agency to reach out and say the camera doesnt work
S · 25 May 2026
Agent replied · 27 May 2026
Hi Sarah,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 3/5
TrustpilotRegus office sharing is one of those…
Regus office sharing is one of those “great on paper” setups that delivers in some areas but falls short in others. The biggest positive is flexibility. Being able to access professional office space without a long-term commitment is genuinely useful, especially for remote workers, small teams, or anyone needing a polished place to meet clients. The offices themselves are generally clean, modern, and presentable, which helps create a professional impression.
Marcin · 21 January 2026
★★★★★ 1/5
Trustpilot*** DON'T BE SCAMMED ****
Ash · 18 September 2026
Agent replied · 24 September 2026
Hi Ash,
I am sorry to hear of your disappointment.
As the worlds-leading flexible workspace provider, we’re confident in what we do and do not “scam” our customers.
From your comments, the charges in question relate to redecoration work that had to be carried out in the office. As the condition went beyond normal wear and tear, we were required to apply an additional fee to restore the space to its original state.
I would like to investigate thoroughly to ensure your concern is treated fairly but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotAlways neat and clean.
Barend · 20 September 2026
Agent replied · 24 September 2026
Hi Barend, thank you so much for your kind review! We're delighted to hear you consistently find our workspace neat and clean. We truly appreciate your feedback!
★★★★★ 1/5
TrustpilotNEVER EVER CONSIDER RENTING AN OFFICE HERE
I am writing this to warn others not to make the same mistake we have by trusting Regus!
Laurence · 17 June 2026
Agent replied · 23 June 2026
Hi,
I’m sorry for your dissatisfaction.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
Trustpiloti really enjoy regus
i really enjoy regus. with regus, i can work from anywhere, with coffee and tea always available
Reza · 21 June 2026
Agent replied · 23 June 2026
Hi Reza, thank you so much for your kind review. We’re delighted to hear you enjoy the flexibility of being able to work from different locations and that the available coffee and tea help make your experience even more enjoyable. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotExtremely good and professional…
Extremely good and professional customer service, clean offices and continuous communication. Mostly various sizes of office space
Nonto · 19 June 2026
Agent replied · 23 June 2026
Hi Nonto, thank you so much for your kind review. We’re delighted to hear you’ve experienced professional customer service, clean offices, and clear, ongoing communication from the team. It’s also great to know the variety of office options has helped meet your needs. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotMary and Noreen at the front desk make…
Mary and Noreen at the front desk make everything easier. Love how they care about my company.
Veronica · 17 June 2026
Agent replied · 23 June 2026
Hi Veronica, thank you so much for your thoughtful review. We’re delighted to hear Mary and Noreen make such a positive difference and that their care and support help make things easier for your company. We truly appreciate your kind words and hope to welcome you again soon!
★★★★★ 5/5
TrustpilotCyndi is awesome
Cyndi is awesome. She makes the office feel professional and welcoming.
Marc · 19 March 2026
★★★★★ 5/5
TrustpilotAlways an easy process with Kandice
Always an easy process with Kandice. Our clients are always taken care of and happy.
TmcQ · 17 June 2026
Agent replied · 23 June 2026
Hi, thank you so much for your kind review. We’re delighted to hear Kandice consistently makes the process easy and ensures your clients are well looked after. We truly appreciate your feedback and hope to continue supporting you and your clients in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.