Trusted Agent profile · Bristol, City of
★★★★★
1,660 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,660 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean estate agents in Westbury on Trym…
Ocean estate agents in Westbury on Trym (Bristol) sold me my family’s dream home. Melissa the move manager was absolutely fantastic and instrumental is ensuring the entire process went as smoothly as possible. Mel really did go above and beyond to chase the necessary parties and kept in constant communication with updates. I couldn’t not recommend them enough and I was just a buyer!
5/5
GoogleExcellent service, I bought my second property, the staff are professional and everything you need, I had some difficulties but Asia and Melissa Beell both helped me to complete and to purchase my second dream house both went above and … More
5/5
GoogleVandross was really good - he was punctual, and very professional and personable. Would thoroughly recommend
5/5
GoogleI never thought I'd see the day when I raved about an estate agent but the service from the team at Westbury on Trym has been absolutely outstanding! From start to finish it has been faultless and their commitment to doing a great job for their clients is second to none. Thank you Mel and Tommy for such impeccable and personal service
5/5
TrustpilotHighly recommend!
Highly recommend!Jemima was so easy to work with, made the process effortless for myself and great communication!
2/5
TrustpilotMake sure mortgage advice is actually advice
Regarding mortgage advice, a lack of clarity around products. Watch out for 2 year fixed deals actually being 28 months and not being made aware of this before signing after weeks of doing 24 month calculations with the advisor. On reflection i feel shoehorned into a product i now regret; its hard to know what the market is doing but during a stable/slightly improving market..on reflection sticking with a variable rate for a short period and waiting for non-movement or a drop would have been better advice... not sure.. wasnt advised. Instead we were laser focused on the products on the list approaaching the renewal date. It was more 'pick from this list' rather than advice or strategy, which often required a further look to fully understand.Just feeling a bit out of pocket and could have been better.
5/5
TrustpilotProfessional and helpful service
Simon Lack was extremely helpful and efficient with guiding us through remortgaging our home. He was prompt to respond to our requests for meetings to discuss the various products and explained everything very clearly. Approachable and professional.
5/5
TrustpilotQuick response and great documentation…
Quick response and great documentation and progress tracking
5/5
TrustpilotVery personable
Jamie was super lovely when conducting a viewing for us, and Tommy has been extremely helpful and personable when dealing with our queries and mediating referencing and checks. Very quick and thorough replies.
5/5
TrustpilotThe process was smooth and…
The process was smooth and straightforward throughout, supported by a friendly team who provided regular updates. The thoughtful gift box on completion day was a lovely finishing touch!
5/5
TrustpilotHighly recommend!
Tommy was direct point of contact and I cant recommend both Tommy and Ocean Lettings enough, they were super friendly and really responsive! Thank you team for all of your help.
5/5
TrustpilotOcean did a great job of selling our central Bristol flat
Ocean did a great job of selling our apartment in the centre of Bristol during one of the most turbulent times in the market. From the initial valuation meeting with Andrew, the subsequent countless viewings that Ollie and Eddy tirelessly ran for us, and the final long hard push by Cleo to get the sale over the line (despite difficult parties being involved) just in time for Christmas, the team were amazing and we’ll be forever grateful for their help. Thank you!
5/5
TrustpilotMelissa has been a treat to work with
Melissa has been a treat to work with, fast with responses and chasing the right people to get me the info i needed.
5/5
TrustpilotExceptional service from Luigi Lattuca and Ocean Financial Services
We had an outstanding experience with Luigi, our mortgage advisor at Ocean Financial Services. Luigi's expertise and personalized approach made the financing process for our new home nothing short of exceptional.Luigi demonstrated a deep understanding of the mortgage landscape and went above and beyond to find the perfect solution for us and answer all of our questions. His professionalism, attention to detail, and commitment to a stress-free experience were truly remarkable.We highly commend Ocean Financial Services and Luigi for his outstanding service and would wholeheartedly recommend him to anyone seeking a seamless and efficient mortgage process.
5/5
TrustpilotFive-Star Experience with OCEAN Home
We recently purchased our home with OCEAN Home estate agents, and the experience was nothing short of exceptional. Luigi, our mortgage advisor, ensured a stress-free financing experience with his expertise. Hal, our selling agent, provided invaluable guidance and attention to detail, making the process seamless. Kelly and Jamie, our solicitors, handled the legalities with professionalism and transparency, while Jenny, our moving manager, orchestrated a smooth transition to our new home with her organizational skills.Overall, Ocean Home Office exceeded our expectations. The team's dedication and exceptional service, made our home-buying journey memorable. We highly recommend Ocean Home for a reliable and professional home-buying experience.
5/5
TrustpilotJemima has been amazing
Jemima has been amazing, consistently working very hard to find us great tenants, thoroughly recommend this company, thankyou for all your hard work
5/5
TrustpilotMelissa has been a lifesaver- her time…
Melissa has been a lifesaver- her time and attention have been second to none. We are not sure where we would be without her.
5/5
TrustpilotFirst class service!
We contacted Ocean Estate agents and spoke to Melissa Bell as we were looking to re-locate to Devon. The manager Steve contacted us the same day and came to take photos of our property.
5/5
TrustpilotLauren was really great at keeping us…
Lauren was really great at keeping us up-to-date and very proactive in moving our purchase forward. The whole team were very responsive. Thank you!
5/5
TrustpilotGreat staff
Grounded, personable staff. Seemed to have an in-depth understanding of the whole process. Did a lot of chasing on my behalf. Were very supportive during the most stressful parts of the sale process. Julie and Tom were great.
4/5
TrustpilotOn the whole a good experience with…
On the whole a good experience with quick replies to questions and an alternative person to communicate with if the main contact was out. Frustrated on the final day when it appeared to take one hour for the money to get from our buyer to us then a further one hour fifty five minutes for the money to get from us to our seller's solicitor meaning that removal men {and my wife} were sat in the freezing cold waiting for keys - would have been quicker to take the cash out and drive it there. When I paid Ocean their fees, it was there within minutes.We appreciate that the process depends on everyone in the chain being on the ball but 14 weeks is too long for a three house chain. Not the fault of Ocean but the whole transaction could be less stressful if the rules were changed slightly.
5/5
TrustpilotMelissa is so great
Melissa is so great, she was so helpful through all the process, she even helped sorting out a solicitor issue. Can't thank her enough.
5/5
TrustpilotWe have been looking for a lovely home …
We have been looking for a lovely home for quite a long time and Ocean Letting agency helped in the process in an amazing way.Very trustworthy and professional personnels.Thank you so much Best Regards Joby & Jerlin
5/5
TrustpilotVery friendly and helpful team
Very friendly and helpful team. Would recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
