Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotServices were such a let down after signing
Previously wrote a 5 star great review for the Ocean team. However, after moving into the place (1.5 months later) we have been utterly disappointed. Many issues with the house were not fixed and followed up in a timely manner. Serious issues raised since day 3 are still pending in solution. Be warned! Please view properties super carefully to avoid unpleasant experiences like ours.
Yuki · 5 October 2023
Agent replied · 22 November 2024
UPDATE: 6/10/23Once again, we appreciate your feedback and regret that the property did not meet your expectations upon moving in. We have obtained quotes for the necessary work and forwarded them to the landlord. Unfortunately, despite our best efforts to expedite a response, we are still waiting to receive their approval. We have followed up with them again today.In addition, we have arranged for a contractor to examine and propose solutions for the issues you more recently reported.We sincerely apologise on behalf of the landlord for the delay in authorising the required work. We are actively pursuing them to expedite the process. Rest assured, we will keep you informed as soon as we receive any updates.Thank you once again for bringing your concerns to our attention. We are committed to resolving these issues for you as soon as possible.Ocean We are sorry to learn of your disappointment. Our hope and expectation would be a positive, indeed 5-star experience throughout your tenancy. Please be assured your Property Manager will be attempting to resolve matters, liaising with the landlord and contractors, none the less it is clear there have been unsatisfactory delays. Our Lettings Director will review all issues as a matter of urgency in the hope of expediting issues, we will be in contact to update you further as soon as possible.Ocean
★★★★★ 5/5
TrustpilotSuccessful sale of my Over Drive home with Ocean Estate Agent
I recently had the pleasure of working with Liam Malone and his Team from Ocean Estate Agent Bristol to sell my home at Over Drive Patchway Bristol and I couldn’t be more satisfied with the experience. Purple Bricks failing to attract any potential buyers for 121 days, Liam Malone came to my rescue. From the very first meeting, Liam reassured me that they would sale my house in no time as he demonstrated a deep knowledge of the local market and a genuine commitment to ensuring I received the best possible outcome.Liam took the time to understand my needs and preferences, he also helped me in setting a realistic, yet competitive, asking price. The marketing strategy was top notch within a few days, my home was listed with stunning photos and a comprehensive online presence that attracted a lot of interest. Over 15 viewers visited the property.Throughout the process, either Liam or his colleagues were incredibly responsive, always available to answer my questions and provided me with updates. Ocean Estate Team expertly navigated the negotiations, ensuring that I received offers that were not only fair but exceeded my expectations.What stood out most was Ocean Estate agent Team professionalism and dedication during this period. They truly went above and beyond to make the sale as smooth and stress-free as possible, handling every detail with precision and care. In the end, my home sold and at a price I was very happy with. Not forgetting Ocean Estate Conveyance Team. Exceptional service from Ocean Estate Conveyance Team. The team was professional, efficient, and communicated clearly throughout. They made the process seamless and stress-free. I highly recommend for anyone looking to buy or sell a property to got straight to Ocean Estate Agents. Their expertise, integrity, and personalised service are truly exceptional. Thank you Ocean Estate Agent and the Conveyance Team.
Richard · 25 August 2024
★★★★★ 5/5
TrustpilotFantastic support and communication
Tommy Day has been absolutely brilliant in supporting my partner and I with our move to Bristol. Such frequent and friendly communication always adds a bit of light to an often stressful time. Highly recommend.
Eric · 4 July 2024
★★★★★ 5/5
GoogleI recently purchased through Ocean estate agents in Westbury on Trym. The service was professional and they really couldn’t do enough for me especially Melissa who went above and beyond throughout
Thanks to everyone at Ocean!!
Howard · 15 June 2024
★★★★★ 5/5
TrustpilotI was completely impressed with their…
I was completely impressed with their professionalism and good service every step of the way,,Thanks Jemima Kivell! You were amazing at every Step it took us to progress.
Rhodaline · 26 October 2024
★★★★★ 5/5
TrustpilotLily was very informative
Lily was very informative and helped us at every stage to make the process as quick and easy as possible ! She was extremely responsive to any questions we had via email which put us at ease.
Daisy · 23 May 2024
★★★★★ 5/5
TrustpilotWe couldn’t have asked for better!
We couldn’t have asked for better!Relocating for work in such a short time frame felt like an impossible task until we met Jemima at Ocean. She let us virtually view the property (something every other estate agent we’d come across refused to accommodate), was on hand to answer all our questions and kept us in the loop at all times during our application process. She was knowledgeable, professional and was just such a warm and friendly individual.
Rosie-May · 5 October 2024
★★★★★ 5/5
TrustpilotWhen I went and looked at the property
When I went and looked at the property, kyra bull was really helpful with all the questions I asked.
Charlie · 6 June 2026
★★★★★ 5/5
TrustpilotVery professional service from Lilly, Lettings Bradley Stoke
I highly recommend Lilly and her team at Ocean Bradley Stoke. Lilly has been extremely helpful, professional and always has a positive attitude. I would only use Ocean Bradley Stoke. Thank you Lilly.
Maria · 26 July 2024
★★★★★ 5/5
TrustpilotChantelle was very knowledgeable and…
Chantelle was very knowledgeable and explained everything very clearly. She listened very well to my questions and was very clear about the options. I would thoroughly recommend Ocean from my dealings with her.
Kate · 25 July 2024
★★★★★ 5/5
TrustpilotChantelle has been professional
Chantelle has been professional, kind, helpful and answered all my questions. Her supportive attitude has great and made this usual stressful moment easy to handle.Highly recommend Chantelle
Cassy · 30 October 2024
★★★★★ 5/5
GoogleGreat experience buying my first home with Ocean! had the pleasure to meet both Melissa's! Great team, always positive,
great communication! I would highly recommend!
Hardy · 15 April 2026
★★★★★ 5/5
GoogleDear Melisa, I hope you had a wonderful weekend. Thank you for your support throughout the process of buying our house.
Your professionalism, clear communication, and attention to detail made what …
Grace · 17 February 2026
★★★★★ 5/5
TrustpilotGeorgia did an excellent job in keeping…
Georgia did an excellent job in keeping me informed of what was going on at all times . Her professional attitude. and the way she spoke assured me everything was in hand.. and would definitely recommend ocean to anyone
Malcolm · 18 December 2025
★★★★★ 5/5
TrustpilotI am delighted to have instructed Ocean…
I am delighted to have instructed Ocean Lettings and Management to manage the letting of my Bristol investment property Lily Butler has been particularly helpful and I strongly recommend both Lily and Ocean.
Clive · 14 July 2024
★★★★★ 5/5
TrustpilotExcellent conveyance experience
We used the conveyancing team to purchase our house. The service was excellent with clear processes in place. A very big shoutout to Karen L who was very knowledgeable and approachable, acting on a timely basis and with solutions to every issue that arose.
Nic · 2 December 2023
★★★★★ 5/5
TrustpilotDimitri and his team were all hero's
Dimitri and his team were all hero's. A real example of how conveyancing should be done. Always very responsive and kept us up to date throughout the process they made is as stress free as a house move could be.
Wesley · 27 February 2024
★★★★★ 5/5
TrustpilotGreat support from Luigi and Tracey in…
Great support from Luigi and Tracey in our remortgaging process, they have been very helpful in our house buying and remortgaging journey.
Gaja · 5 May 2026
★★★★★ 5/5
TrustpilotSadie and the team did a great job…
Sadie and the team did a great job selling our house. They kept us informed of progress throughout and proactively prompted when needed. We are very grateful for all their support.
Paul · 10 August 2024
★★★★★ 5/5
TrustpilotA great start in UK
Jemima and Manager James have been very helpful throughout our process of renting the house in UK. Their patience and step by step assistance has meant a lot to us for a family just moving to UK. The team response quickly and would take an extra mile to help with the tenancy. Much appreciated their kind work and we are enjoying living here. We feel very lucky to meet you guys, thanks for everything!!!
Gary · 28 October 2024
★★★★★ 5/5
TrustpilotLuigi and his team arranged our recent…
Luigi and his team arranged our recent remortgage and provided the same excellent service we have had previously. Messages and queries were always responded to immediately and when a better rate was available prior to completion this was quickly arranged. Thank you
Diarmid · 3 January 2024
★★★★★ 5/5
TrustpilotMy son is moving into a property
My son is moving into a property they manage and I have had lots of questions,
MISS · 16 June 2026
★★★★★ 5/5
TrustpilotInvaluable help during our remortgage
Simon's been our mortgage advisor since buying our first home, and recently helped with remortgaging our second home. Simon is patient, knowledgeable and helped us get a good rate in these trying times! Tracey has also been very helpful, with clear and consistent communications. Thank you very much!
Charlotte · 4 August 2023
★★★★★ 5/5
TrustpilotSo far Claire and the Ocean team have…
So far Claire and the Ocean team have been straight talking and efficient. Looking Forward to working with them!
Davina · 24 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
