Trusted Agent profile · Bristol, City of
★★★★★
1,659 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,659 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,480
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotLily and the team were brilliant
Lily and the team were brilliant, excellent market knowledge meant that we put the house on at the right time and a tenant was found very quickly, they arranged for all of the certificates to be carried out and made the whole process completely seamless. Thank you
5/5
TrustpilotOlivia Stayning
Best solicitors were have ever used. Olivia was professional and the communication was excellent. Olivia informed me each step of the house sell and was easy obtainable my phone and email. Very pleased with the service and would definitely use ocean again.
5/5
TrustpilotBrilliant service from Tommy Day!
Tommy Day has been my contact throughout the whole process of renting a property with Ocean and he has been amazing! He made the process very easy with clear communication and answered any queries I had. Tommy is very polite, friendly and professional! Thank you Tommy :)
5/5
GoogleEmma is a great person to deal with. She was fantastic on all the viewings we did, she is also so informative, getting back with answers as soon as she can. All the team did great job finalised the payment process.
5/5
TrustpilotHad such great help from the ocean team…
Had such great help from the ocean team when letting out first property! Especially Lily Butler, as she provided all the relevant information and gave us some really great links and advice. Thankyou
5/5
TrustpilotBy far THE best estate agent in the Bristol area!
Ocean is by far THE most professional estate agent I have ever seen, in the country. Over the years I have come to learn how estate agents operate, specially the nationwide ones. let me explain why Ocean is so different from every other estate agents.So the most common tactics other estate agents use that is deemed unethical in my opinion are:- When they evaluate a property for sale, they know sellers usually go with the estate agent that gives the highest evaluation. So often they over evaluate your property then when you sign a min 3 months contract with them, they then claim the market is not good and encourage you to reduce the sale price. - The next thing to be aware of, which other estate agents often do is that their priority is the list of "property investors" they have on their files, and not you the seller! So if an investor is interested in your property, they will absolutely find a way to "encourage" you to reduce your price even further. - finally, what sets Ocean apart from all other estate agents is that most estate agents, specially the nationwide ones, have no interest or drive to sell your property. They just show someone around the property and answer the odd question that is asked of them. I have lost track of the number of times I have asked an estate agent whether the potential buyer was even asked to make an offer. Ocean is completely different to any other estate agent I have ever used... They are THE most ethical, honest and professional estate agent I have ever used. Even my solicitor commented on how efficient and professional Ocean has been! Ocean is a family run business so the directors actually care about the company and take pride in their customer service. My property was sold within 3 hours of going live! AND I got exactly what I asked for and what Ocean valued my property at (which was £20,000 more than any other estate agent). Even a nationwide estate agent commented saying they can not compete with Ocean when it comes to Bristol!!If you are in the Bristol area, Ocean is THE only estate agent I recommend you use. That what I will be doing in the future.
5/5
GoogleCouldn't wish for a more professional and hard working team like those in the Westbury on Trym branch of Ocean Estate Agents. Move Manager Mel was outstanding throughout the process, she always shows up and puts in a shift.
1/5
FacebookIf there was a dislike button I would be the first to click it here. After being told to put our notice in by an agent at Ocean we where then told we didn’t get the house we wanted even after paying the holding fee. After speaking to the manager today (Keith) he then done everything he could to worm his way out of it without taking any blame or give any apologies. The fact we had to ring them to find all this out was even more shambolic. If you’re looking for somebody to mess you about and take the mick without taking any blame for their actions use Ocean. Apart from that I would let anybody I know NOT to use Ocean. I wouldn’t trust them selling a pen let alone a house. JOKERS!!!
Hi David, we are sorry to hear your experience with Ocean has been frustrating for you. As the property is only let with us and isn't managed by us this comes down to the landlord's decision and their communication with us as well. We never tell anyone to hand their notice in until after the landlord has made their final decision securing the property and this isn't something we'd ever do. Ocean followed the correct process as we do for the 1,000s of properties we successfully let across Bristol each year. We would like to apologise again for the situation and if you would like to speak to us further, please contact customercare@oceanhome.co.uk. Many thanks, Ocean
5/5
TrustpilotExcellent service again
This is the third time we have used ocean finance to arrange our mortgage. Once again the service was excellent. Our switch this time encountered some major issues due to our current lender and in particular Tracey was fantastic. We would highly recommend
5/5
TrustpilotOcean Conveyancing Top Marks
I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I chose Ocean Conveyancing for the legal aspect to keep things tidy. On price, they're fair and their service, matched the professionalism of Ocean Estates. Olivia, extremely knowledgeable, was my point of contact and helped throughout the legal selling process, assisted by an experienced team. To conclude, the Ocean Conveyancing experience has been amazing, all polite and friendly, thank you.
5/5
TrustpilotOcean consistently top class…
Ocean have been consistently top class in managing our rental properties over the years. In particular Jack Evans provided a proactive and approachable service when dealing with our recent property reletting.
5/5
TrustpilotAMELIA
The staff named Amelia attended us for rent an apartment..The procedures were explained clearly.she was so transparent with our doubt clarification.We had cleared all over paperworks and it just take little time for us to have a new accomodation.Thanks to team ocean for your services.Thanks Amelia for your guidance.
5/5
GoogleProfessional team and excellent service. Really appreciated for all of the support to go through this journey!
4/5
TrustpilotGood!
Overall our property purchase went fairly smooth. The viewing appointments were very prompt & the folks over at Ocean were very helpful.
5/5
TrustpilotEstate agents as they should be !
Dom was extremely helpful and always returned our calls during our negotiations!Liz our move manager kept us up to date every week with out fail and chased solicitors and went beyond the call of duty in solving problems and dealing with awkward enquiries!Well done team great job all round.Thank you.Highly recommend 5*
5/5
TrustpilotI cannot speak highly enough about…
I cannot speak highly enough about Ocean Financial Services. Having never had or attempted to get, a mortgage before I had no idea where to start. Victoria was amazing. She talked me through the whole process and took all the worry away.
5/5
TrustpilotMellissa goes that extra mile
Mellissa is always attentive, helpful, and gives sound advice regards selling property. Her ability to listen to our concerns gave us confidence that the process would not be as daunting as we feared. Mellissa goes that extra mile in putting customers at ease.
5/5
TrustpilotA very smooth process from the viewing…
A very smooth process from the viewing to securing the property and extremely efficient in answering my queries and concerns - have dealt with Jamie at all times and I can’t fault his service , very impressed and a relief to be dealing with a professional agent that is responsive and helpful
5/5
TrustpilotOcean were Professional and Supportive
Ocean were appointed to sell my property in early May and I was pleasantly surprised to receive two asking price offers within the first week of the property going live.However, the agreed buyers’ solicitor was incredibly slow and unresponsive from the get-go.Spurious delays were encountered and the process was extremely onerous.Several months passed, with progress deteriorating to such an extent that I had contemplated withdrawing the sale.Mellissa (Bell) was designated my “Move Manager” to oversee the sale to contract completion and without Mellissa’s ongoing intervention and skilled coordination, the sale would have definitely been withdrawn.Her pleasant disposition and endeavour to complete was admirable.She demonstrated immense effort and professionalism in obtaining a successful outcome and relieving so much stress from my shoulders.A job well done by the Ocean Team.
5/5
TrustpilotBrilliant service
We used Ocean conveyancing services for both buying and selling. The process was very smooth. Ella kept us very well informed and we didn't had to chase anything! We would definitely use Ocean conveyancing again and would recommend to family and friends.
5/5
TrustpilotReally happy with service we received…
Really happy with service we received from Ocean. Steve and Melissa were always on hand to answer questions and resolve any issues. A stressful time made a lot easier by a professional service. Thanks for all your help. Tom Westwood
5/5
TrustpilotThe best Estate Agent in Bristol
The best Estate Agent in Bristol. Very professional, efficient, diligent and friendly. Thanks to Will, Georgia and Gayle, my flat was on the market and taken in two days and paperwork completed within a week. They also gave me fantastic advice, thank you Tom & Chris! I wouldn't use anyone else.
5/5
TrustpilotOcean were very helpful throughout the…
Ocean were very helpful throughout the whole process very curious and understanding on several complex issues I could not fault there professional
5/5
TrustpilotEfficient, professional and thorough. Highly recommend.
Even with a change in solicitor on the vendor side, Ocean's team have completed on a leasehold flat in plenty of time for exchange of contracts on our next purchase of a freehold house - impressive. It was a pleasure to work with Olivia and she was invaluable in ensuring we made the right decisions on the problem aspects of the sale.Efficient, professional and thorough. Exactly what you need in a conveyancer.We’ll be back.
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Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
