5/5
TrustpilotVery helpful and communicative
Ocean Finance were helpful, communicative, kind and readily available to support us through the mortgage/buying process. Thank you to all there who worked to help us.
Trusted Agent profile · Bristol, City of
Ocean Westbury on Trym reviews in Bristol, City of
★★★★★
1,659 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,659 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,480
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExtremely helpful - would use again!
Oceans were extremely helpful throughout the buying process, acting as a successful intermediary between us, our solicitors and the seller’s solicitors. There were no delays on their end and their updates and advice were always helpful and prompt. We were very happy with the service and we would use Oceans again.
5/5
TrustpilotSo pleased with the service given…
So pleased with the service given during the sale of our property, Lily was so prompt with any updates and proactive in moving things along, making all so effortless for us. And such a speedy process, have never known a sale to complete in that short time. Thank you to the Ocean team.
5/5
TrustpilotHighly recommended
Claire was wonderful. She responded to my initial enquiry in minutes, and offered us an appointment the following day.
5/5
TrustpilotProfessional, helpful and friendly service
Joshua was professional throughout our dealings with Ocean and very personable and helpful. Nothing was too much trouble. Although a house move can be stressful, he really helped make it easier and very straightforward.
5/5
TrustpilotThey did my process really quickly.
4/5
TrustpilotExcellent job and smooth process..thank…
Excellent job and smooth process..thank you
5/5
TrustpilotI viewed a property yesterday with…
I viewed a property yesterday with Pamela and wanted to thank her for the excellent service she provided throughout.
5/5
TrustpilotExcellent experience great helpful and…
Excellent experience great helpful and professional service staff most helpful through the whole process curtious and kept informed at every stage
5/5
TrustpilotThanks to all the Westbury-on-Trym…
Thanks to all the Westbury-on-Trym staff, a special thanks to Melissa that was always there for any issue trying to cool down the stress coming from selling. Thanks Ocean
5/5
TrustpilotFriendly & reliable
Friendly, reliable service from Neil and Nicola through our remortgage. Have used them for several years now and will do again!
5/5
TrustpilotSupportive team
Supportive team, great at chasing and getting results. A smooth move completed in under 14 weeks! Lisa and Elizabeth were both super helpful, friendly, and professional.
5/5
TrustpilotBuying and selling with Ocean.
There were difficulties with our buyer but despite this Ocean kept us informed at all times, were always friendly and helpful and made the process as smooth as possible.
5/5
TrustpilotMark was really amazing managing to…
Mark was really amazing managing to sell my house 2 weeks after being on market. He also negotiated price. Very professional. Thank you so much.
5/5
TrustpilotSuperb service provided by Ocean…
Superb service provided by Ocean Lettings and Management . Recently moved to the UK and Ocean Lettings and particularly senior Lettings negotiator Amelia made the entire process easy . Great customer service from organising viewing of properties right through to finalising tenancy . Could not recommend Ocean and in particular Amelia more highly .
5/5
TrustpilotFriendly and helpful staff
We had a great experience finding our new home with Ocean. Georgia was really quick at processing our application and making sure we had all the relevant documents. The agent who showed us the property was also really friendly and helpful. Thanks to them both for making it such an easy process!
5/5
TrustpilotOcean provided an exceptional…
Ocean provided an exceptional experience from start to finish. Phaedra King and Kayleigh Reynish were an incredibly supportive letting team. Their commitment to customer satisfaction truly sets them apart. Seamless process, from property viewings to paperwork. Grateful for their expertise in making my relocation smooth.
5/5
TrustpilotAbu is a brilliant agent
Abu is a brilliant agent He helped us to find a lovely house and he can arrange a viewing for me very quickly. He has introduced the property in detail during the viewing, and no rushing to finish the viewing but explaining everything patiently.
5/5
TrustpilotThank you to Catherine and Julie
Thank you to Catherine and Julie for all your help purchasing my first home! Both helped make the process as smooth as possible and kept me up to date every step of the way and helped explain the bits I didn’t understand. Thank you both ☺️
5/5
TrustpilotA great experience working with Ocean
Another great experience working with ocean property portishead. Paul and the team couldn’t be anymore accommodating and professional, keeping in touch continuously with us throughout. A success move which felt easy, I would highly recommend these agents for sales in your area.
5/5
TrustpilotLuigi was very helpful
Luigi was very helpful, we did not know where to start with the mortgage process especially since we have a non-standard professional situation. We were really happy with the different quotes provided and the continuous check-ins.
5/5
TrustpilotSale of family home
Excellent service from Karen and team. They made sure everything was dealt with efficiently and smoothly. I found them to be very helpful and professional. I would definitely recommend them.
5/5
TrustpilotGreat experience with Ocean Estate Agents Bradley Stoke
I found that they listened to my requests, communicated well and were consistent with their approach to give an accurate and realistic valuation. Liam was particularly helpful and sensitive to my elderly relative. I would certainly recommend them.
2/5
TrustpilotServices were such a let down after signing
Previously wrote a 5 star great review for the Ocean team. However, after moving into the place (1.5 months later) we have been utterly disappointed. Many issues with the house were not fixed and followed up in a timely manner. Serious issues raised since day 3 are still pending in solution. Be warned! Please view properties super carefully to avoid unpleasant experiences like ours.
Agent replied · 22 November 2024
UPDATE: 6/10/23Once again, we appreciate your feedback and regret that the property did not meet your expectations upon moving in. We have obtained quotes for the necessary work and forwarded them to the landlord. Unfortunately, despite our best efforts to expedite a response, we are still waiting to receive their approval. We have followed up with them again today.In addition, we have arranged for a contractor to examine and propose solutions for the issues you more recently reported.We sincerely apologise on behalf of the landlord for the delay in authorising the required work. We are actively pursuing them to expedite the process. Rest assured, we will keep you informed as soon as we receive any updates.Thank you once again for bringing your concerns to our attention. We are committed to resolving these issues for you as soon as possible.Ocean We are sorry to learn of your disappointment. Our hope and expectation would be a positive, indeed 5-star experience throughout your tenancy. Please be assured your Property Manager will be attempting to resolve matters, liaising with the landlord and contractors, none the less it is clear there have been unsatisfactory delays. Our Lettings Director will review all issues as a matter of urgency in the hope of expediting issues, we will be in contact to update you further as soon as possible.Ocean
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Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Westbury on Trym
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Westbury on Trym
Source: EA Masters winners lists, as published, linked by year.
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Questions about Ocean Westbury on Trym
Has Ocean Westbury on Trym won any awards?
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
