5/5
TrustpilotOceans kept me fully up to date.
Trusted Agent profile · Bristol, City of
Ocean Southville reviews in Bristol, City of
★★★★★
1,777 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,777 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,435
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI was helped by Charles for me to get a…
I was helped by Charles for me to get a house l am currently living in from the first day l decided to rent it. I viewed the house mid August and Charles was my guide all the way through l got the keys. He was patient with me as the journey unfolded.He would give me feedback all the way .He was very helpful, I would not hesitate to refer to anyone.The whole team is just awesome and I am very grateful
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Ashleigh Westcott-Egan was very professional and dealt with every query quickly and professionally. She was a joy to work with. Very lovely young lady who returned every concern with answer and reassurance. She was on the ball with everything and made the whole experience so much easier knowing I had her a email or phone call away. They are very lucky to have her. Definitely recommend them.
5/5
TrustpilotIncredibly helpful and friendly
Our experience with Ocean Letting and Management has been great. William Jenkins has been handling our viewings and applications and has been incredibly helpful and friendly throughout the process. He has responded to our questions very quickly through both email and phone, and has kept us frequently updated whilst we waited for things to progress. The process has been very professional and straightforward and we would thoroughly recommend.
5/5
TrustpilotGreat service so far!
Although I've only just started the process with Ocean Estate both Tommy and Will have been really friendly and genuinely seem happy to help me with any queries I have. Everything is resolved in a timely fashion with no hesitation and unlike other Estate/Lettings agents I've worked with, they seem like they actually want to provide a good service to their customers rather than using the market to stiff-arm tenants into agreements that suit them.
4/5
TrustpilotPersonable, professional and delivery focussed
Steve and team were incredibly proactive in marketing the sale of my property, going above and beyond as I was trying to secure my onwards purchase - ecaluation on a Friday, photographer on the Monday and live on Rightmove on the Tuesday. The sales brochure and photographs were excellent. Ocean secured several offers on my property, with offer accepted 3 days after listing - working at an incredible pace. Perhaps most importantly, securing a very good price. Really personable and friendly team. Steve has always been very happy to help and provide advice on my onwards purchase, often out of hours - which has been much appreciated. Even better ifs for me, would be enhanced clarification of buyers positions; smoother handling of offers (such that it reduces the pressure on the seller) and a more proactive approach to the management of the end to end sale (as was adopted at onboarding/listing). Thanks very much for all of your hard work. Sebastian
5/5
GoogleI was luckily helped by Jamie. Why luckily? He was quick and efficient, both answering my mails or calling me but especially dealing with the landlord and the paperwork. Unfortunately an emergency brought an animal on my side so the landlord had to decline our offer after we have been accepted, nonetheless, Jamie was very good at service he provide me. Handling the situation with professionalism. He was the best!
5/5
TrustpilotGreat company to work with!
Great company to work with, they made what would have otherwise been a stressful time finding a new property within Bristol so much easier. I would also like to personally thank Lily for her help during the viewings period and being super speedy with her email responses. I will 100% be going back to Oceans Estate Agents in the future to help with any potential future moves. Thanks again!
5/5
TrustpilotI really had very good experiences
I really had very good experiences. Although my process was very slow and delayed due to sellers. But Estate agents really helped and supported me through out process. Definitely would recommend. Amazing service very professional.
4/5
TrustpilotFabulous
Thank you Tommy for making our relocation back to Bristol as easy as possible. A relaxed and friendly manner, made us feel comfortable and avoid all the stress that comes with flat hunting!Tommy had even offered us alternative properties, after getting to know us and what our budget/ideal flat would be.Quick communication and ensuring myself and my partner are in the loop has made this a painless process :). Thank you Tommy!
5/5
TrustpilotThe conveyancing team at Ocean were…
The conveyancing team at Ocean were great people to deal with in the sale of my Flat , any contact I made and emails sent were answered swiftly by the team .Very professional from start to finish.We had a delay because of the buyers solicitor not being responsive enough but the pressure was kept on by the team at Ocean and we got the sale done . If not a little longer than expected because of the buyers side .I highly recommend Ocean Property Lawyers .There are many Conveyancing Lawyers out there that frankly do not respond at all to emails for days even weeks .Ocean is not one of them and I recommend them highly .Contact is key and Ocean kept up contact at all times Thank you to Lily , Tom ,Jenny and the team .
5/5
GoogleI used Ocean Estate Agents for the purchase of my first home and they were amazing! Estate Agent Hal van der Wayden gave us the tour of the home and helped us to place an offer and have it accepted within two hours. He also stayed in touch and was helpful throughout the entire purchase. I also used Ocean for my solicitors and it is thanks to Linda Cox's hard work that I was able to complete on the house purchase before Christmas. She pulled out all the stops to make this possible and I was very impressed by how quickly we were able to complete, a massive thank you.
5/5
GoogleWe recently sold and bought through Ocean Estate Agents, Financial Services and Property Lawyers, at the Southville branch. We have been with Luigi and his financial services team for 10 years now, and I cannot speak highly enough of them. Luigi is extremely knowledgeable, professional, efficient and at the same time friendly, relaxed and a pleasure to deal with. The service they provide has always been excellent. The Property Lawyers were very thorough and professional, responsive to our queries, well organised and always willing and available to give us guidance over the phone if needed. We wouldn't hesitate to use them again. The same can be said for the estate agents team; they showed strong experience of the market, and we feel they represented our property very well through the selling process, were very understanding of our constraints for the viewings, and ultimately got many people through the door and a sale price above our expectation.
5/5
GoogleI’ve had such a great experience with Ocean and specifically Georgia. It really feels like a difficult market as a renter at the moment and I’ve found viewings and applying for properties to feel really competitive. Georgia was super lovely at the viewing and really honest about my questions and gave me some really good advice. We got the property we applied for and she was so on it with the paperwork and really helpful- working with her and ocean felt way less competitive than other agencies and more legitimate and ethical which was a very welcome feeling. 10/10 would recommend, very glad to have a really professional agency to work with.
5/5
GoogleBoth myself and my partner Antoine were looking for a move from London to Bristol. Dealing with Ocean from the start has been such a pleasant and assuring experience. Jamie looked after us through our initial search through to the signing of our contract. The support we received was second to none especially as we had a tight time frame. Both myself and Antoine are so thankful to Jamie for helping us get settled in Bristol and because of him we will be using Ocean again - hopefully next time to Buy! Thank you Jamie and thanks to the Ocean team! Cyan & Antoine
5/5
GoogleOcean have placed me in my last two rental properties in the last six years and both experiences have been great. Renting in this climate is stressful for the agent and the tenant, so to have Jamie always picking up the phone, always remembering our name and circumstance, remain calm and positive and so friendly throughout was so reassuring. He’s placed us in our dream property and I cant recommend Jamie and the team at Ocean enough. 5 million stars!
5/5
GoogleI have used Oceans for years. I bought my house from them in 2009 and they have been helping me manage it as a rental for the past few years. Jamie has been managing things and he has been amazing. I literally cannot fault their lettings team. They have been great at findings tenants for me but mostly they are always at the end of the phone if I need any help. They are trustworthy and efficient and I would not use any other agents in Bristol.
5/5
TrustpilotGreat mortgage advising and soliciting services
We worked with Ocean as both our mortgage advisors (with Simon Lack) and solicitors (with Ashleigh WE). Both were extremely helpful throughout our home buying process and kept us informed at all times. It was excellent being able to ask questions and have them answered in a timely manner. As first time buyers, we were very happy to have this extra help.We definitely recommend ocean for these services. A huge thank you to the team.
5/5
TrustpilotVery impressed with the knowledge and…
Very impressed with the knowledge and guidance shared when putting our house on the market. House was extremely well marketed and sold within the first weekend of viewing. Our initial search criteria was very specific and we struggled to find what we were looking for. We had a change in heart and wanted to look at a project. Joe was amazing. Got us in to view the house within 24 hours and our offer accepted within the week. The team were so supportive throughout the process. Highly recommended and will use again (no rush mind to move any time soon as we have purchased our dream forever home)
5/5
TrustpilotWe recently let a property through ocean
We recently let a property through ocean and could not be happier with the process and end result! Everything was smooth and we were frequently checked in on to make sure we were up to date on the process! I’d like to give a special shoutout to Jemima and James who were both incredibly kind and professional and helped up find the right property for us!
5/5
TrustpilotClaire was really friendly
Claire was really friendly, followed up promptly and covered everything I needed to know.
5/5
TrustpilotOceans were amazing.
1/5
TrustpilotAVOID!!! AVOID!!! AVOID!!!!
Absolutely unprofessional, disrespectful and rude. If you want to sell your house use them as last option, please find in the review below why. I have sold my house with them couple of weeks ago (07/08/2024). Firstly they have never placed sign in front to show that the house is for sale, most likely thats why i had just 3 viewings for the first few weeks and two of them were the same family. Then the sales agent has blocked my email so i wasn`t able to send him emails ?!? After that when me and the buyer have agreed with the offer the offer looks like the so called "price negotiator” have said to the buyer that my furnitures are included in the price in case that i have clearly stated to her that we can discuss with the buyer separate price for the furnitures if he wants them. I have found out that 3 months later when the solicitors asked me which furnitures are included so i have been forced to sell my house with the furnitures because the “price negotiator said so"!!! I have been asked from them to provide evaluation which is valid for 3 months and they didn`t managed to get everything done in those 3 months period and at the end they has blackmailed me to move out from the house in 24h or i need to do (pay) a new evaluation!!! Their moving manager has sent me an email (on 12/07/2024) saying that everything is ready and they are coming to me with suggestion for completition date (24/07/2024) which “will give enough time to the solicitors to finalise the documents" and after that they have failed to meet the date which they have suggested to me. As a result i had to pay mortgage for one more month, council tax and “more enquiries” which accidentally popped up!!! And all of this is in case that me and the buyer were using them as our solicitors, so you can imagine what kind of communication they have got between themselves… After the sale i have asked them for the branch manager to contact me, so i can discuss the above with him/her, instead they have started to passing me between themselves. Thats mean that there is nobody to take responsibilities of what they are doing… Absolutely rude and disgusting behaviour by their unprofessional staff.To summarize, i have chosen them because they have offered lower commission than the other agencies and at the end of the day is my fault that i have chosen them, but when i calculated everything i have payed more money than i had to pay with another normal and professional agency... I hope my experience will prevent someone else to end in the same situation like me… The most polite thing what i can say is that this is not a good and reliable agency, use it as a last option if you have unlimited time and money to sell your property
Agent replied · 22 October 2024
Thank you for your comments. Your review is in contrast to the many positive reviews for our experienced and committed team at Ocean, Bradley Stoke. Additionally, we find your comments puzzling for several reasons.Regarding the initial slow progress, you chose to list the property at a price higher than our recommended valuation. Our suggested asking prices are based on the most recent local sales evidence and the unique features of each property. As the local market leader, we have multiple comparable sales prices to determine the optimal asking price. Once the price was reduced, activity increased, and we successfully agreed a selling price.Regarding the email issue, we did not block your emails. We take great exception to this insinuation. It appears there was a filter via your email service that blocked our messages. You may recall that we spent time with you in person at our office, trying to resolve this issue by sending emails while you were present, demonstrating that emails were blocked by your server.Regarding the furniture items, when we first met, you mentioned you were leaving the country and needed to sell the house with all of the furniture included if possible, which we accomplished for you. This was discussed in detail and agreed upon when the offer was presented. Furthermore, this was confirmed in writing on the 'Memorandum of Sale' and subsequent conveyancing documentation.Regarding communications with the office following the sale completion, you requested to speak with the Branch Manager. As this was regarding a sale, Stefano, the Associate Sales Director, called you personally, but you refused to speak with him. Liam, the Assistant Manager, also called, and you declined to speak with him. You were also provided with the conveyancing contacts so that you could discuss all matters with the appropriate persons.We regret that you have left a 1-star review, however we refute your claims in this instance.Regards, Ocean
5/5
TrustpilotAshleigh & Simon were brilliant!
Ashleigh Westcott-Egan and Simon Lack were brilliant!We instructed Ashleigh to deal with the conveyancing for our sale and onward purchase and she always responded to my many emails and phone calls, which i found extremely reassuring in what turned out to be a much longer process than anticipated (purely due to a separate incompetent solicitor in the chain). She was patient and calm with us and was always available for questions. She got us to a position of being able to exchange very quickly, sadly this was delayed due to another in the chain which was out of Ashleighs control.Simon sorted out mortgage for us, he was also always available for questions, sorted us out with a decent mortgage considering current circumstances and very thorough. He kept in touch throughout the whole process.We would definitely use them both again and highly recommend!!
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