Ocean Southville reviews in Bristol, City of

★★★★★ 1/5

Trustpilot

difficult to book a view

Despite repeatedly asking about viewing availability this Friday, your agent avoided answering this simple question. Instead, he spent 10 minutes asking irrelevant questions about mortgages and my property search timeline, even after I confirmed having spoken with a mortgage advisor and knowing my borrowing capacity.Only after wasting considerable time did the agent finally inform me that viewing wasn't possible. This unprofessional behavior and inability to address a straightforward inquiry is concerning.What a joke!Reply to reply:Thank you for your response and for taking the time to review this matter. However, I would like to clarify some key points regarding the situation, as there appear to be misunderstandings on your end.Firstly, the “no show” incident occurred because I never received any confirmation for the requested viewing. Without a clear confirmation, it was impossible for me to know whether I was expected to attend. In fact, I only received a call at the time of the scheduled viewing, during which I immediately explained that I could head over right away, though I would need approximately 15 minutes to arrive. Unfortunately, the agent informed me that they could not wait, which was the only reason I did not attend.Secondly, I would like to emphasize that the property I was inquiring about was not the Airbnb property you referenced in your response, but an entirely different one. Despite my attempts to clarify this distinction, the agent did not seem to acknowledge or address it. This miscommunication has now resulted in undue blame being placed on me, which I find both unfair and frustrating.I trust this provides clarity on my perspective and experience. I would appreciate it if this matter could be reviewed further to ensure accurate communication moving forward.Thank you again for your attention. I look forward to a fair resolution and hope to continue exploring properties through your agency.

Wzhang263 · 10 December 2024

★★★★★ 4/5

Trustpilot

5* Joseph and Molly

The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.

Jenefer · 11 March 2024

★★★★★ 5/5

Trustpilot

Mark and the whole team were extremely…

Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.

Brian · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Ocean Estate…

Excellent service from Ocean Estate Agents in Bradley Stoke. A huge thank you to Chloe, who was brilliant throughout, professional, friendly, always kept me updated and she really went the extra mile to make sure everything stayed on track.

Salvatore · 20 September 2025

★★★★★ 5/5

Google

Always a pleasure to deal with Will on the lettings side of Ocean. Over the years his knowledge of the rental market and the legalities for landlords is second to none. I’d highly recommend Ocean for letting not only if you’re a landlord but also as a tenant.

Milo · 11 August 2026

★★★★★ 5/5

Trustpilot

Richard Jarrett is an amazing broker

Richard Jarrett is an amazing broker, he very friendly & easy to talk to. He works hard to find me the best mortgage deals and if I have any concerns about my mortgage application he’s happy to resolve them for me. When the mortgage application is handed over to Claire she’s always chasing the process and keeping me updated, I’m always pleased with both of them work ethic. I would recommend them to anyone.

Eddie · 27 June 2024

★★★★★ 5/5

Google

We’re currently in the process of moving into a new property as our current landlord is selling. Jamie has been brilliant with supporting us with this, good communication and just on the ball with our queries and everything else alongside it. 10/10 would recommend Jamie and ocean to support anyone going through the same situation. 🤗 …

Milly · 21 February 2025

★★★★★ 5/5

Trustpilot

Friendly, Professional & Efficient Service

We moved into rented accommodation, having sold our house, after 50 years of home ownership. Charlie was very helpful in ensuring our move went as smoothly (and stress free) as possible.From the viewing until the signing of the tenancy agreement Charlie, provided a very helpful friendly and efficient service, guiding us through the whole process. There was a hiccup with the cleaning and Charlie arranged for the apartment to be professionally cleaned, it was spotless with all the carpets shampooed.Ocean provided excellent holiday cover over the Christmas period as when Charlie was on leave, Keith kept the process going and was available for help. This was in contrast to our buyers solicitors when everything stopped whilst the solicitor was on holiday, which could have resulted in losing the rental.We would be happy to recommend Ocean Lettings.

Martin · 5 February 2024

★★★★★ 5/5

Trustpilot

Above & beyond 100% recommended

Not gonna lie, from start to finish these guys have been awsome! Both Liam & Emily are a credit to Ocean. After issues trying to sell my house for over a year with another Estate Agent in this area (who shall remain anonymous for now) Ocean took charge and delivered, selling the house in a couple of days. Emily went above and beyond in keeping me in the loop. I would 100% recommend these Estate Agents in Bristol.

Arron · 10 March 2024

★★★★★ 4/5

Trustpilot

Move Manager is Excellent

We chose Ocean due to Jack Thayer and it was he who sold the property. He has sadly left but the Manager, Paul was very good in picking things up from Jack, and Demi their new Move Manager is excellent. She is very knowledgeable, re-assuring and super efficient. I think every business needs a Demi. Thanks so much Ocean for helping us to start another exciting chapter in our lives.

Heidi · 2 August 2024

★★★★★ 5/5

Trustpilot

Demi-Leigh was our move manager who was…

Demi-Leigh was our move manager who was so attentive! Replied to emails quickly, always available via phone and so helpful with booking viewings or at the end of the phone when things felt like they weren’t going well! The whole team were as helpful with viewings but Matt and Paul, who also took paperwork to different offices for us to get things moving quickly too!A pleasure to work with!

Lucy · 17 August 2024

★★★★★ 5/5

Google

Jasmin from the Southville branch was amazing through the whole process of viewing flats and applications, which didn't go my way for while! Now, with her help, I have found the perfect home. Would definitely recommend Ocean and Jasmin in particular

Lucy · 11 September 2026

★★★★★ 5/5

Trustpilot

Very Professional and Customer Oriented…

Very Professional and Customer Oriented Solicitors. Kelly Jones was able to provide help at each step and added significant value by really taking care of the details of the prep Process and connecting me with trusted contacts. Ocean Solicitors Service Level is really top-notch, and beyond that it's details that make the difference. Thanks to each of you for all your efforts and the above and beyond assistance you provided during sale process. Much Appreciated and looking forward to working you on the next project.

Manual · 15 January 2024

★★★★★ 5/5

Trustpilot

Selling your home can be extremely…

Selling your home can be extremely emotional and stressful. The Ocean Bradley Stoke team are professional and compassionate. They offer a personal and supportive approach throughout the whole process. We encountered a number of obstacles which were managed incredibly well by the team. If you are considering an estate agent you will not be disappointed. Thank you Ocean

Sallly · 16 May 2026

★★★★★ 1/5

Trustpilot

Will not answer email my son moved in…

Will not answer email my son moved in no microwave oven main oven not working properly fridge is acting as a freezer the room prived is only small compered to the previous room from the same company and had to paye more money from last year can not get any response addresses jackel road bristol student accommodation Still not sorted out coker and fridge and know recived a bill from cancil for tax of £1500 as they forgot to send student exemption to cancil would not recommend the to any one

Phil · 23 October 2024

★★★★★ 4/5

Google

Thank you Tommy for making our relocation back to Bristol as easy as possible. A relaxed and friendly manner, made us feel comfortable and avoid all the stress that comes with flat hunting! Tommy had even offered us alternative properties, after getting to know us and what our budget/ideal flat would be. Quick communication and ensuring myself and my partner are in the loop has made this a painless process :). Thank you Tommy!

Lizzie · 25 April 2024

★★★★★ 5/5

Trustpilot

Flawless Service!

Flawless Service!My partner and I recently purchased a property and we were needing to rent our property we were living in. The buying process was quick and easy as well as regular updates from Liz each week on the progress of the purchase. We also used Ocean for the rent out our property which was a great option. James and Jemima went above and beyond from start to finish to get our property filled with tenants. I appreciate the work they put in, due to it being late nights and not in normal workings hours. They were at the property for every viewing without fail. From our perspective this was flawless service and we are using them to manage the property also. Thanks again James and Jemima.

Matthew · 22 December 2023

★★★★★ 5/5

Trustpilot

Easy as anything!

House hunting in Bristol can be daunting as all heck, in a constant state of checking ads, calling letting agents, making applications, all while it feels like your competition is half the city. Ocean has been by far the most attentive and supportive letting agency of the bunch! Particular shout out to Tommy who's always been on call to answer any questions and make sure that we're well informed every step of the way!

Larry · 24 April 2024

★★★★★ 5/5

Trustpilot

Fantastic solicitors for property purchase

We had a great experience with Ocean Property Lawyers. They do convenancing for all properties, not just those sold by their estate agent. The price was competitive and good value for the service we received.Our solicitor was Karen who was fantastic from start to finish. She went out of her way to ensure the process went smoothly, in spite of a major blunder by our mortgage advisor. I think it's safe to say we wouldn't have managed to complete on time without her support.The assistant team were also responsive throughout (special shout out to Emily) and it was always easy to get hold of someone with any questions.I would highly recommend Karen and the Ocean team to anyone purchasing a property!

Robin · 15 December 2023

★★★★★ 5/5

Trustpilot

December move in time for Christmas

All the team were super helpful and supportive . They did an amazing job with the marketing and arranged for 23 viewings over a weekend of which ten put in offers.There were a few set backs along the way but the advice offered was very helpful. Special shoutout to Julie the move manager for all the reassurance and support.

Kim · 18 December 2024

★★★★★ 5/5

Google

Having done a couple of viewings with Vandross now I can say he is really helpful and highly knowledgeable about every property. Always happy to answer and questions and give any further knowledge he might have. Would recommend !

Jacob · 11 September 2026

★★★★★ 5/5

Google

Had lots of dealings with many different estate agents trying to find a house but none of them come close to Ocean! Our point of contact Tommy Day has been truly sensational. He kept us in the loop with the house we wanted to rent and then gave us our viewing around which was great, truly a down to earth and honest guy who made the whole process as stress free as possible, answering all our questions etc. Couldn’t recommend Ocean and Tommy enough if trying to find house in Bristol!

Moments · 27 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend Ocean!

Before putting our house on the market we invited 3 Estate Agents to give valuations and discuss their terms of business. We chose Ocean because we liked Clare’s easy and clear communication and felt the valuation was realistic. Ocean were excellent throughout the whole process, particularly when there were numerous hitches further down in the chain causing unexpected delays. They kept us informed very regularly and were proactive in dealing with buyers solicitors and agents. The service felt personal, professional and supportive and they achieved a good price for us despite a fluctuating market. We would have no hesitation in using Ocean again and recommending them to others. Particular thanks to Jenny for her ongoing communication with regular email and telephone updates and advice.

Maire · 26 November 2023

★★★★★ 5/5

Google

Just viewed a flat with Ocean Estate Agents, and was really pleased. The agent was Jasmin T. She was very communicative, punctual, polite and professional, and immediately made me feel at ease when viewing. :)

Laura · 4 October 2026